I received my car back from All Star Ford on [XXX] with a rebuilt transmission installed. Since the repairs were under warranty I only had to pay $100 out of pocket. The following week I took the car in to have an oil change. The car seemed to run fairly well until [XXX]. The car started to make a strange rattling noise and a notification popped up saying that I needed to get an oil change soon. I thought this to be pretty strange as I had just got an oil change in April 2024 after I received the car back. I decided to take the car to get an oil change on [XXX] in which comments were noted that there was a major oil leak present and transmission fluid leaking as well. The following day on [XXX], as I was out and about, the car started to make the rattling noise louder as I started the car. I shifted the car in reverse to back out of a parking spot and then when I shifted into drive the car would not accelerate. I shifted into park and attempted to start the car again and it shut off and would not move. I had the car towed to All Star Ford same day and dropped the keys in the drop box because they were closed. I called again on [XXX] and was informed that the system had shut down at the shop and they could not get the approval from Ford Corporation to fix the issue. He stated that the mechanic diagnosed that the plate between the transmission and the engine was cracked and needed to be replaced. He estimated that he would be able to get the approval by 07/05/2024 and order the other parts since the shop had majority of the parts to replace again. He informed me that the repairs were still under warranty. I called on 07/10/2024 to check the progress of the repairs and Frank informed me that they are currently working on vehicle and will update me. I called on 07/12/2024 and left Frank a message for follow-up. Frank called me back and stated that there are more issues with the car which includes fixing additional items such as the torque. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S

- Pittsburg, CA, USA

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated and lost motive power before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 56,000.

- Jefferson City, MO, USA

A coolant intrusion into the engine from the 3rd valve occurred, requiring a full engine replacement.

- River Ridge, LA, USA

The fly wheel has had to be replaced twice on my car. I am driving and all of the sudden it starts clanking, I'm thinking my car is going to fall apart. First in 2021 and now again in 2024. I feel this is something that should be recalled because what are the chances that 2 went bad. It is getting fixed after Ford looked at it and wanted to charge us $2800 to replace. Took to a recommended transmission shop. Most people don't even know about reporting these issues. Not only that they replaced my engine already in 2021. I have had numerous problems with this car, if interested in checking it out you all are more than welcome to. I was out of town and suddenly my car would not start even though the battery good according to auto zone and O'reilly's was good. it is just crazy the problems, I am afraid to drive my car and being stranded somewhere. I am going to look for all the invoices i have from ford and will submit

- El Paso (Elp), TX, USA

Check engine light came on with a P0302 code, indicating misfire. Took it to the dealer that verified coolant intrusion, indicating 21N12. Mileage exceeding the allowable coverage under 21N12, but it was covered by an extended warranty. In addition to having the short block replaced, the wiring harness and PCM were soaked with oil, requiring additional replacement of both. A month prior, the flex plate also failed and required replacement under warranty.

- Livonia, NY, USA

Coolant intrusion problem.

- Grass Valley, CA, USA

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the power train warning light illuminated. The contact stated while driving, the vehicle hesitated to accelerate. The contact took the vehicle to the dealer and was informed there was coolant intrusion in the engine, and the engine needed to be replaced. The manufacturer was made aware of the failure and informed the contact that the vehicle was not under recall or warranty for the failure. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 113,148.

- Newtown, CT, USA

The contact owns a 2018 Ford Escape. The contact stated while driving approximately 35 MPH, there was an abnormal clicking noise detected. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the clutch plate and flex plate needed to be replaced. The contact called the local dealer and was informed that there were no open recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 89,000.

- West Jordan, UT, USA

The contact's sister owns a 2018 Ford Escape. The contact stated that the vehicle jerked forward while depressing the accelerator pedal after coming to a complete stop. There was no warning light illuminated. The contact stated there was an abnormal winding noise coming from the vehicle while driving at various speeds. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a damaged bushing. Upon investigation, the contact discovered NHTSA Campaign Number: 22V413000 (Power Train). The contact linked the failure to the recall. The dealer was notified of the failure and informed the contact that the vehicle was not included in the recall. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 75,000.

- Milford, CT, USA

May or may not be related but three different warnings came up within a 30 minute period while driving: Hill Start Assist Fault, Anti-lock Brake Fault and Parking Aid Sensor Fault. Note, I have been driving for months with proximity sensor out. Cause is currently unknown, I hope to get it into a garage this week.

- Point Marion, PA, USA

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the power train warning light illuminated. The vehicle was taken to an independent mechanic and a local dealer. The vehicle was diagnosed, and it was determined that coolant intrusion had damaged the engine. The vehicle was not repaired. The contact related to the failure to the Customer Satisfaction Program: 21N12. The manufacturer was made aware of the failure however, the contact was informed that the vehicle could not be repaired under the Customer Satisfaction Program because the mileage had been exceeded. The vehicle was not repaired. The contact was advised to contact the NHTSA Hotline for assistance. The failure mileage was approximately 89,000.

- Davenport, IA, USA

Transmission started stuttering around 40 to 50mph. The transmission had to be rebuild because of issue.

- Sheffield, AL, USA

This car has a flood of complaints and FORD even put out a bulletin about fixing the car BEFORE IT WAS SOLD in June of 2022. We purchased the car on 3/23/23 and FORD corporate stated the car never underwent the proper changes. The dealer did not take the appropriate steps to fixing two FORD bulletins, 19-2375 & 21N12, EVEN THOUGH THEIR WAS DIRECT KNOWLEDGE BY FORD TO THE DEALER to fix it before the selling it (be see the documentation provided). The car leaked oil and fluid into the spark plugs causing complete and total engine failure.The car will need a new engine. The problem has been confirmed by an independent service provider and will be soon at a FORD dealer "so they can look through it". The car has not been inspected by the manufacturer just yet but I'm covering my bases because many dealers are refusing to do the work. Warning light stated it was a misfire related code but it was not in fact, then it said it was a Engine Fault. I want this documented.

- Chandler, TX, USA

December 2023 my 2018 ford escape 1.5L ecoboost had low coolant levels. We put more in every other day. The check engine light came on and a warning saying engine failure repair now. Took it to an independent garage where I was told it needed a new short block due to coolant intrusion. I called ford and was told to take to ford dealership to be diagnosed. I was told the same thing there. I-??m 180 miles over the 84,000 that they extended it too so I have to pay. I applied for financial assistance and fords paying some of my bill. It-??s been 5 months and I-??m getting the run around from them and won-??t have my car until at least mid may. I-??m also being denied a loaner. I was on my way home from work and my car alerted me it was over heating and to turn it off. Then my car threw itself in -??limp mode-?? causing me to go from 55 to 15 within a matter of seconds almost causing an accident if people behind me didn-??t swerve around me. With so many complaints how is this not a recall? It poses a great risk for the driver of the vehicle along with other potential drivers on the road.

- Cambridge Springs , PA, USA

The 2018 Ford Escape had a check engine light come on. It showed a code (P0303) that said cylinder 3 was misfiring. It was also having white smoke coming from the exhaust pipe and my coolant was draining really quickly. The coolant tank was completely empty before hitting 2,000 miles since it had last been filled. I took the vehicle into a Ford dealership for a diagnostic check to see what was going on. In the end I was told that I have a crack in the long block that is letting coolant into my cylinders which is causing the misfiring. I was told that the possibility of an engine fire and a few other things that make the engine not work could have happened while driving it. Unfortunately the vehicle isn-??t even paid off yet and I can-??t drive it for fear of something bad happening while doing so. They are quoting me around $8600 to fix it. We are currently trying to figure out if there is anyway of fixing it without having to pay out of pocket. It appears that this is a common problem with 2018 ford escape 2.0L engines. My engine was manufactured in Louisville, Kentucky. The Ford company sent a notice or something out on [XXX] that said the manufacturer error engines for the 2017-2019 Ford Escape 1.5L Ecoboost were manufactured in Louisville, Kentucky. Seeing as my engine was made there and has the same problem as the 1.5L engines I feel like there should be a recall put out for the 2.0L and the 1.5L 2017-2019 Ford Escape engines. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- American Fork , UT, USA

The car was stalling while driving and coming to a complete stop while accelerating. No warning lights were on. I called an independent mechanic shop and they came out to diagnose the issue. They informed that the powertrain light was now on and that car would not go into first gear. I called the Ford Service Center to schedule a service appointment and I was informed that the car had a recall notice. I took the car in for the recall service and was informed that they completed the service for the recall but that the car was having the same issue.

- Memphis , TN, USA

On 02/28/2024, I was driving on the freeway taking my child to school. going about 65mph and the RPM gauge started to swing left to right. My car started to slow down. I was able to pull over to the side of the freeway safely. As I pulled over the car came to an abrupt stop and the screen flashed "Transmission Failure". I called my insurance, and they informed me that it was not an insurance issue and to check to see if any recalls were on my car. I checked and it stated that there was a recall regarding my transmission parts. I had the car towed to the closest dealership. At the dealership they stated that I had a Certified Preowned and my warranty covered the cost for the service. I was informed that a rental car would be covered for 5 days at $38 a day. I was also informed that it would take them until 03/07/24 to breakdown the car and transmission to locate the exact issue that needed to be fixed. I received a call on 03/08/24 stating that the issue was the transmission and approval would need to be obtained from Ford to either replace the transmission or fix the parts. Ford authorized the replacement transmission on 03/12/24. I was then informed that the new transmission would be delivered by 03/21/24. On 03/25/24, I called the dealership since no call was made to me and was informed that the transmission being shipped was unable to be located. I called Ford corporation and filed a complaint due to lack of communication and prolonging my rental car usage. On 03/26/24, I spoke with the manager of the dealership and was informed that the transmission was not lost but was on backorder. He stated that he would need to find parts to rebuild the transmission at this point. He also stated that he would need to get approval from Ford to outsource the parts needed to rebuild the transmission. He stated that it would be another 2 weeks before my car may be fixed and given back to me. I now have to continue with my rental usage and the current total is $2000 and rising.

- Pittsburg, CA, USA

I am experiencing transmission issues in my 2018 Ford Escape SUV, the vehicle is barely 5 yrs old with less than 75k on the odometer. I started noticing that when I go over 60mph it starts to sputter, I took it to the ford dealership and was told I need to replace the torque converter and transmission at a cost of over 6K. I am in a delima as this is my only vehicle and or not to repair the vehicle or get rid of it. This is a very frustrating situation to be in.

- Durham, NC, USA

Check engine light came on steady. Took vehicle in for service at 1st possible appt. Was told it was engine block failure due to faulty porous block installed by Ford. Vehicle has 54000 miles on it, 8 months out of the 60,000/5yr powertrain warranty. Have an extended warranty but they refused to pay stating Ford knew about the faulty engine blocks installed on thousands of vehicles. Ford had issued a TSB warning of potential engine failures in these vehicles, but no recall. TSB 22-2322 Huge safety issue due to possibility of catching fire or breaking down on busy interstate. Vehicle currently at Ford dealership with a repair price tag of 10,400.

- Amery, WI, USA

This was a company leased vehicle that I bought in 2023. It was never in an accident, and I had it in for the regular maintenance every 7,000 miles as directed by my company. Car crossed over to 100,000 miles and started making a loud rattling noise near the engine. Took it to a local Goodyear who believed it was a cracked or damaged Flywheel. They have dealt with several problems with this make and model for the flywheel issue. They suggested I bring it to the dealer and have the dealer diagnose. Dealer confirmed the flywheel was cracked. During this time, I was able to confirm a November 2022 recall was conducted for the same year for the Ford Edge and again for the Ford Fusion and MKZ models, for the flywheel issue. Customer Satisfaction Program number 22N12. I believe the Ford Escape Flywheel issue should be connected to this recall.

- Oxford, PA, USA