I just recently came across the 21N12 letter that was sent out to people awhile back after googling an issue I noticed with my car. It appears my car is losing coolant. Which, after reading the 21N12, it appears is a known issue that ford submitted a letter letting people get this repair done for no charge. Well, I never received the letter and might be experiencing these issues. I don-??t find this to be anywhere near fair at all. What if my car died on me?

- Sterling Heights, MI, USA

Took the vehicle to 3 different mechanics for estimate as my daughter was driving the car and it started to over heat, white smoke coming from tailpipe, coolant level very low or gone. It was determined this is a known issue on this 1.5L eco boost engine. Estimate $9K to replace with new engine! It's technically not a blown head gasket. It's a design/manufacturing defect in the open-deck design of the block. Google "Ecoboost coolant intrusion" and "Ford Customer Service Program 21N12" for more info.

- Racine, WI, USA

My engine failed as I was driving down the road with cars behind and in front of me. Lost power while driving, had to find a place immediately to pull over before being hit by other vehicles. Dash lights came on, car started making beeping noises, dash said it was overheating when thermostat gauge said it was completely cold. No antifreeze in the overflow tank, all antifreeze went into the engine from a coolant leak. Had to have car towed to garage they called and said it was engine failure due to coolant intrusion, called Ford Customer Care and they would not help me, talked to closest Ford dealership service department and they told me it was within the years but over mileage for the Customer Satisfaction Program and would be $8900 to replace the entire engine. Now I am left without a car that I am still paying on.

- Mount Joy, PA, USA

The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that there coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 92,561.

- Miami, FL, USA

My car has about 104,000 miles. Suddenly the check engine light came on and a warnning that reads "High Temprature Engine Stop Carfuly" and "Engine Fault Service Now" came on. Certified mechanic checked and confirmed coolant intrusion into cyliners needing engine replaced. Ford was contacted and said the "Customer Satisfaction" addressing this issue expired. It was for 7 years or 84,000 miles, which my car exceeds. And refused to do anything and said to complain through NTHSA. This is clearly the manufacturer issue and is repeatedly showing on NTHSA by owners of 2017-2019 Escape. This should turn into a nationwide recall. New engine costs $12500 which is more than the car price.

- Fort Myers, FL, USA

Engine coolant intrusion

- Rosenberg, TX, USA

Coolant leaking into block.

- Forty Fort, PA, USA

My check engine light came on, took it to a parts store for an analysis and got code P0303. The vehicle was also running different. When I would first turn it on, it felt like it wasn-??t at full power and felt like the engine was shaking slightly. We changed the spark plugs, engine light didn-??t go away. Had same code so changed cylinder #3 coil as that was the one misfiring. The engine light blinked and remained on. The car when I would put it in drive had almost no power for the first several seconds I would press the gas in drive then would all of a sudden jump to driving. $140 later in parts I had a bunch of white smoke coming out of the back, about every light and alarm sound started going off as it had a message that was telling me engine overheated (we checked the antifreeze when changing plugs and coils and was still between max and minimum) and told me to safely stop. I was on a busy street and my car stalled while waiting for a tow. While looking at the antifreeze, it was completely gone even though we just checked it. My car that still has a $13,000+ loan is not drivable. It is in a mechanics garage now and is estimated to cost OVER $2000 to fix. I-??m very frustrated because after a started researching this issue, I-??ve found hundreds of complaints about this SAME issue with others and yet NO recall has been sent to me by ford motor company. When I lookup recalls for my vehicle using my vin number, it stated that there are zero open recalls. I have been without my car for about 6 weeks and not sure what to do about this.

- Great Falls, MT, USA

- The vacuum pump is the part that failed and locked up, it broke parts internally in the engine and that is what caused the crank bolt to spin loose and the car to jump time. - this happened when the car was going dowin a steep mountain and we were forced to pullover immediately, however the breaks were not working normally. - yes the problem has been confirmed - the component was inspected by the dealership - there were no warning signs, and the delear mechanic said there was nothing we could do to prevent the issue

- Denver, CO, USA

The contact owns a 2018 Ford Escape. The contact stated that while driving at approximately 30 MPH, the check engine warning light illuminated, and the vehicle lost motive power. No further information was available. The vehicle was taken to the residence, where the contact's husband used a hand-held vehicle diagnostic scanner and retrieved diagnostic trouble code P0301, indicating a misfire of the first cylinder. The contact's husband replaced the spark plugs, but the check engine warning light remained illuminated. The contact's husband then replaced the ignition coils. The contact's husband also noticed that the coolant level was abnormally low. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was 116,000.

- Hampton, NH, USA

Check engine light came on, when car was plugged in to investigate you get the number one cylinder is misfiring warning. Had a coil pack replaced and within 200 miles, the check engine light returned. Currently my vehicle is at the ford dealership and they are reporting I need a new motor. I am losing antifreeze which is going into the cylinders.

- Jacksonville, IL, USA

Coolant reservoir was completely dry and is leaking into unknown areas. There is no leak under the car but the coolant level is sinking dramatically. Heat was not working in the car due to having no coolant. Engine occasionally sputters when initially started in the morning. Engine light occasionally comes on but there is no error or service message and then the engine light goes off. Coolant reservoir and engine are currently being inspected by mechanic.

- Springfield, OR, USA

The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle and attempting to reverse, the vehicle started shaking with the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 98,000.

- Hamilton Township, NJ, USA

Vehicle had rough starts with rough idling upon starting for two days. Then vehicle hesitated to start and upon start, would idle rough. Check engine light came on and codes were for misfire in cylinder 2 and cylinder 3. There was also a heavy smell of coolant and some white smoke from the exhaust pipes. Vehicle rough idle at stop signs/red lights and almost shut off. On next start, it took vehicle 5 attempts to start. Upon start there was a rough idle and heavy white smoke from exhaust. Still a smell of coolant and a warning light on the dash that read "Engine Fault Service Now." Car was left at my home and I used another vehicle to get to work. Had I driven the vehicle it could have broken down while driving and caused a traffic incident. It may have also leaked fluid onto the roadway causing unsafe conditions. Vehicle will be towed to garage to be inspected for possible coolant intrusion based on symptoms and discussion with local mechanic, ford dealership and ford customer service. Ford service did open a claim to look into the incident.

- Myerstown, PA, USA

My ford escape overheated on me on Monday 10/14/2024, I took it to a mechanic and he found blown head gaskets from coolant intrusion, I need an entire new engine which is $11,000

- Saint Augustine , FL, USA

C2 cylinder has misfire due to coolant in the cylinder.

- Branchville, NJ, USA

The contact owns a 2018 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle jerked approximately four times and then stalled. The vehicle was restarted after several minutes. The contact-??s son continued to drive to the residence; however, while driving at approximately 45 MPH, the vehicle stalled twice. The vehicle as steered to the side of the road. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 142,699.

- El Paso, TX, USA

Leak in the coolant which causes the engine light to go on and off. Engine is misfiring when driving anywhere

- Raleigh , NC, USA

The contact owns a 2018 Ford Escape. The contact stated that while her sister was driving at approximately 30-40 MPH, the vehicle lost motive power. An unknown warning light was illuminated. The driver was able to pull over safely and continued to drive to her residence. The vehicle was towed to an independent mechanic, where it was determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The local dealer was not contacted.? The manufacturer was not contacted. The failure mileage was approximately 104,107.

- Bronson, MI, USA

The contact owns a 2015 Ford Escape. The contact stated that while attempting to start the vehicle, the engine was misfiring. The contact started the vehicle and it was taken to a dealer where it was diagnosed that coolant had leaked into cylinder head three. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 163,000.

- Winona, MN, USA