The contact owns a 2018 Ford Escape. The contact stated that while driving at various speeds, the vehicle hesitated upon depressing the accelerator pedal. In addition, the contact stated that the vehicle failed to start after several attempts, with the check engine warning light illuminated. The vehicle was initially taken to an independent mechanic where the ignition coils and spark plugs were replaced. Despite the repair, the failure persisted, and the contact was referred to the dealer. The dealer diagnosed the vehicle with coolant intrusion into cylinder #3. The contact was provided an estimate for the repair; however, the vehicle was not repaired. The vehicle remained with the dealer. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 58,000.

- Yorktown Heights, NY, USA

The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion in the cylinders. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #2. The vehicle was not repaired. The dealer related the failure to Ford Campaign Number: 21N12; however, the vehicle was not covered. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 74,850.

- Roaring Spring, PA, USA

The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, the check engine warning light illuminated. The local dealer was contacted, and the vehicle was diagnosed, and the spark plugs, and ignition coils were replaced. The vehicle was repaired. The vehicle was recently diagnosed with coolant intrusion into the engine. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.

- Louisville, KY, USA

The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the engine overheated and stalled, rendering the vehicle inoperable. The vehicle was towed to the local dealer who diagnosed that the engine block had cracked due to coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 106,000.

- Plymouth, IN, USA

The contact owns a 2018 Ford Escape. The contact stated that the vehicle difficult to start; but was able to start after several attempts. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the spark plugs were replaced; however, the failure persisted. The mechanic determined that the failure was related to Ford Campaign Number: 21N12. The vehicle was taken to the dealer, where the same assessment was made; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be covered under the campaign due to the mileage. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 141,000.

- Bayville, NJ, USA

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled and failed to return to normal operation. The check engine warning light was illuminated. The vehicle was jumpstarted and returned to normal operation. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the spark plugs, and ignition coils needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer for a second diagnostic test and the dealer made the contact aware of coolant intrusion into the cylinder and informed the contact that the engine needed to be replaced. The dealer informed the contact of an unknown Customer Satisfaction Program associated with the failure. The manufacturer was notified of the failure. The failure mileage was approximately 148,000.

- Rockford, IL, USA

The contact owns a?2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine overheated and the vehicle lost motive power. The coolant temperature warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed with a coolant leak into the short block; however, the contact was not informed of what needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately?120,000.

- Bainbridge, NY, USA

The contact owns a 2018 Ford Escape. The contact stated that while driving the vehicle, there was an abnormal white smoke coming from the exhaust pipes. Additionally, the contact stated that the vehicle failed to accelerate as needed while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the engine turbo was faulty and needed to be replaced. The vehicle was then towed to the local dealer. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 54,000.

- Roseville, MI, USA

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. Due to the failure, the vehicle was towed to an independent mechanic where the cylinder head temperature sensor was replaced. The contact stated that several weeks later, the contact discovered that the coolant level was low. The contact checked the vehicle for leaks and added more coolant to the coolant reservoir. The contact stated that upon starting the vehicle there was heavy white smoke coming from the exhaust pipe. The vehicle was driven to a dealer where the contact was informed that coolant had leaked into cylinder #1, resulting in engine failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.

- Columbus, OH, USA

The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the check engine warning light illuminated, and the vehicle stalled. The contact was able to restart the vehicle and the vehicle was taken to an independent mechanic. The vehicle was diagnosed, and it was determined that there was a misfire of the engine cylinders. The mechanic replaced all the spark plugs and one ignition coil. The vehicle was repaired; however, the failure reoccurred. The contact had taken the vehicle to a dealer to be diagnosed. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to TSB Number: 19-2139 Coolant Intrusion Into Cylinders (Engine and Engine Cooling). The failure mileage was approximately 61,000.

- Phoenix, AZ, USA

The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, the vehicle started vibrating abnormally but returned to normal functionality afterward. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the coolant intrusion into cylinder #2 had caused a misfire. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 120,000.

- Raeford, NC, USA

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, there was a loud ticking sound coming from the engine. The check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the timing belt had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed and determined that there was coolant leaking into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 130,000. The VIN was not available.

- Clear Lake Oak, CA, USA

The contact owns a 2018 Ford Escape. The contact stated while operating the vehicle, the check engine warning light illuminated, and the vehicle experienced a loss of motive power and decelerated. The vehicle was driven to the local dealer who diagnosed that the engine had experienced coolant intrusion into the cylinders, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 104,000.

- Atlanta, GA, USA

The contact owns a 2018 Ford Escape. The contact stated that the check engine light had appeared on the instrument panel. The vehicle was taken to a dealer where the contact was informed that despite the warning light, the vehicle was still safe to drive. The vehicle was then taken to an independent mechanic where the contact was informed that there was a misfire in engine cylinder#1. While the contact was driving 40 MPH, the vehicle shut off with the check engine warning light illuminated. The vehicle was towed to the dealer where the vehicle was diagnosed with engine failure. The manufacturer was notified of the failure and after months of negotiations, the dealer, the manufacturer, and the contact all partially paid for an engine replacement. Recently, the contact was informed that vehicle was losing coolant. The manufacturer was notified of the failure and suggested a vehicle buy back. The contact continued driving the vehicle; however, the vehicle shut off while driving 60 MPH with several unknown warning lights illuminated. The vehicle was towed back to the dealer, and it was discovered that there was coolant intrusion into cylinder #4. The contact immediately notified the manufacturer and was later informed that the buyback request had been denied. The vehicle remained in the possession of the dealer and was not repaired. The failure mileage was approximately 95,000.

- Acton, CA, USA

The contact owns a 2018 Ford Escape. The contact stated that the vehicle experienced rough idling and was sputtering while driving at various speeds. The check engine warning light was illuminated. Additionally, there was a message that the engine was overheating, and to urgently stop the vehicle safely was displayed. The vehicle was taken to the dealer, where it was diagnosed that cylinder #2 was misfiring due to coolant intrusion into the engine. The dealer determined that the failure was related to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact that the vehicle was not covered due to the mileage. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 83,900.

- Troy, AL, USA

The contact owns a 2018 Ford Escape. The contact stated while driving approximately 50 MPH, the check engine warning light illuminated, and the vehicle lost motive power and decelerated. The vehicle was later towed to the local dealer who diagnosed the vehicle and determined that there was coolant intrusion into cylinders #1 and #2, and the long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 62,600.

- Dover, OH, USA

The contact owns a 2018 Ford Escape. The contact stated that there was an abnormal rattling noise coming from the vehicle during cold starts. The failure persisted, and the check engine warning light illuminated. The vehicle was initially taken to an independent mechanic where a diagnostic test showed that there was coolant intrusion into engine cylinder #4. The vehicle was diagnosed with engine failure and the contact was provided an estimate for the repair. The dealer was notified of the failure and the vehicle was towed to the facility where it remained. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 55,000.

- Tampa, FL, USA

The contact owns a 2018 Ford Escape. The contact stated that after an oil change, the vehicle was started and revved up and was running rough. The contact turned off the vehicle and confirmed that the oil cap was secured. The vehicle was restarted and the vehicle self-corrected. The next day while starting the vehicle, the check engine warning light illuminated. The contact received notification on the vehicle App of engine failure. The vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion into cylinder #4, causing engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall or covered under warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 52,903.

- Lawrence, KS, USA

The contact owns a 2018 Ford Escape. The contact stated that while his wife driving approximately 65 MPH, she observed that the "High Engine Temperature - Stop Safely" message was displayed. The contact stated that the vehicle stalled, and his wife was able to coast to the side of the highway. The contact stated that his wife was able to restart the vehicle and drive back to the residence; however, the vehicle stalled, and the driver was unable to restart the vehicle. The contact had the vehicle towed to a local dealer who diagnosed the vehicle and determined that there was coolant intrusion into the engine. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 60,252.

- Lafayette, IN, USA

The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the engine overheating message was displayed. Upon inspection, the contact discovered that there was no coolant in the coolant reservoir. The vehicle was taken to a local mechanic who diagnosed a cylinder #2 misfire within the engine. The spark plugs and engine coils were replaced, and the failure was temporarily remedied, but the failure reoccurred. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 118,000.

- Farmersville, TX, USA