The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was stationary, the vehicle needed to be jumpstarted. The check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle with a failure with the head gasket, which caused a misfire in cylinder #2, and stated that the engine needed to be replaced. The independent mechanic had taken a video of the failure. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 35,835.

- Marana, AZ, USA

The contact's mother owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into the cylinders and that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 19B37 (Powertrain Control Module Reprograming); however, the vehicle was not included. The manufacturer was made aware of the failure but informed the contact that the VIN was not included in the Customer Satisfaction Program. The failure mileage was approximately 80,000.

- Houston, TX, USA

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred contact to the NHSTA Hotline for assistance. The approximate failure mileage was 68,351.

- Anniston, AL, USA

The contact owns a 2018 Ford Escape. The contact stated while driving approximately 75 MPH, he observed liquid moving and the message "Engine overheating" was displayed. The check engine warning light was illuminated. The vehicle was steered to the side of the road, turned off, and the hood was opened, and the engine was inspected. The contact stated there was no visible failure with the vehicle, and the vehicle was restarted. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 143,000.

- Grand Rapids, MI, USA

The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light illuminated, with the message "Service Vehicle Now" displayed. The vehicle was taken to the local dealer, who diagnosed the vehicle and determined that there was coolant intrusion into the cylinders and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 59,900.

- Catawba, NC, USA

The contact owns a 2018 Ford Escape. The contact stated that while driving on a main road at 45 MPH, the temperature gauge indicated that the engine was overheating. No warning lights were illuminated. The contact pulled over to the side of the road to inspect the vehicle under the hood and discovered that the engine oil was low and appeared to be mixed with water. The vehicle was towed to a local dealer, where it was diagnosed, and the contact was informed that the engine block was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 83,000.

- Muskegon, MI, USA

The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the message "High Engine Temperature" was displayed. The vehicle was taken to the local dealer who diagnosed that there was coolant mixed into the engine oil, and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 106,000.

- Cincinnati, OH, USA

The contact owns a 2018 Ford Escape. The contact stated that occasionally while driving 60 MPH, the message -??Engine Overheating" was displayed on the instrument panel. The contact pulled over to the side of the road, turned off the vehicle, and waited for the engine to cool down. The contact checked the coolant reservoir, and the coolant reservoir was empty. The contact arrived at the residence and checked the coolant reservoir, and the coolant reservoir was half empty. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the cylinder, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related to the failure of Ford Campaign Number: 21N12. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 53,926.

- Seattle, WA, USA

The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was being serviced at the dealer, the contact was informed that there was coolant intrusion into the cylinder and spark plugs. There was no warning light illuminated. The dealer related the failure to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was 87,119.

- Cookeville, TN, USA

The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was started and running, the vehicle shuddered, with the check engine warning light illuminated. The vehicle was taken to Auto Zone, where a handheld diagnostic scanner indicated that there was a misfire in cylinder #4. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.

- Germantown, MD, USA

The contact owns a 2018 Ford Escape. The contact stated that occasionally while driving at various speeds, the vehicle shuddered abnormally. An unknown warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed with low anti-freeze, several cracked cylinder gaskets, coolant intrusion, and in need of an engine replacement due to cylinder #3 misfire. The local dealer was contacted; however, the VIN was not associated with any recalls. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000.

- Findlay, OH, USA

See attached document for complaint.

- Mchenry, IL, USA

The contact owns a 2018 Ford Escape. The contact stated that while her son was starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who replaced the spark plugs, but the failure recurred. The vehicle was taken to the dealer, who determined that there was radiator fluid leaking into the engine, causing a misfire. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 120,000.

- Kansas City, MO, USA

The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, there was an engine misfire, and the vehicle was idling rough. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the water pump needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred. The vehicle was taken back to the same dealer where it was diagnosed and determined that the ignition coils and spark plugs needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact returned the vehicle to the same dealer and was advised that there was coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 123,000.

- Dalton, PA, USA

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into various cylinders had resulted in damages to the engine. The contact was informed that the short block and cam phasers needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 120,000.

- Fort Mill, SC, USA

The contact owns a 2018 Ford Escape. The contact stated that while driving 30 MPH, there was an abnormal sound coming from the engine. The vehicle jerked, and the contact depressed the accelerator pedal; however, the vehicle failed to accelerate as needed, and the vehicle stalled. The contact coasted to an oil change business nearby. The contact was unsure if any warning lights were illuminated. The vehicle was diagnosed by an independent mechanic with transmission failure. The vehicle was not repaired. The vehicle was towed to a dealer, and the transmission failure diagnostic result was confirmed. The vehicle was not yet repaired. The contact stated that the vehicle had been taken to the dealer a year prior to the failure, and the transmission was replaced. The contact was later informed by Car Shield that, per the pictures submitted, there was engine damage seen. The pictures indicated coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had been taken to a dealer for a routine oil change, and the contact was informed that the check engine warning light was illuminated; however, the dealer found no failure with the vehicle. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 248,000.

- Lyles, TN, USA

The contact owns a 2018 Ford Escape. The contact stated while driving at approximately 45 MPH, the check engine warning light illuminated. The contact stopped the vehicle, and had the vehicle towed to an independent mechanic to be diagnosed. The mechanic determined that the spark plugs and coils needed to be replaced. The vehicle was repaired; however, the check engine warning light illuminated, and the contact stated that the vehicle was idling roughly at start up. The contact had taken the vehicle back to the same mechanic who advised the contact to take the vehicle to a dealer for assistance. The contact drove the vehicle to the dealer who diagnosed the vehicle and found that there was coolant intrusion into the engine. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 55,000.

- Yuma, AZ, USA

The contact owns a 2018 Ford Escape. The contact stated that the vehicle was taken to an independent mechanic to have the tires serviced, and the independent mechanic informed the contact that the water pump needed to be replaced. No warning light was illuminated. The vehicle was taken to a dealer, where the dealer diagnosed and confirmed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 39,500.

- Henderson, NV, USA

The contact owns a 2018 Ford Escape. The contact stated that while driving 60-65 MPH and depressing the accelerator pedal, the vehicle made an abnormal rattling sound, the engine overheated, and the vehicle failed to respond. The check engine warning light was illuminated. The contact was able to pull over to the side of the road. The vehicle was towed to AAMCO Transmissions & Total Car Care, where it was diagnosed that the cylinders were abnormally thin and had fractured due to coolant pressure, causing coolant intrusion into the engine and engine combustion. The mechanic determined that the engine needed to be replaced and ordered the part. The vehicle was repaired; however, the failure recurred while driving. The vehicle was towed to AAMCO Transmissions & Total Car Care, where the same assessment was made. The vehicle was not repaired. The dealer was contacted but had no early availability for a diagnostic test or repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 103,117.

- Jefferson City, MO, USA

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the overheating and engine fault warning lights illuminated. The contact drove the vehicle to the shoulder of the road. The vehicle was towed to the residence. The contact's husband inspected the vehicle and became aware that the engine had a cracked cylinder head. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown.

- Unicoi, TN, USA