10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 314 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
There is a popping noise when the door opens and you can see the metal flexing where arm is connected to. If that fails the door could possibly fly open or fail to open altogether.
- Batavia, OH, USA
The driver side door hinge has separated/ broken away from the door frame. The damage has also caused internal issues with the working mechanisms inside the door such as the window not going down fully.
- La Vernia, TX, USA
After experiencing cracking and popping noises I took car to dealer and was told the welds on driver door are cracked. The window will not roll down. The door swings open and I fear it will brake off. Occurred at 34000 but 6 months after warranty ended. Over $2500 to repair and was told no recall and it is a common problem. Long wait for doors due to so many customers needing doors replaced.
- Bourbonnais, IL, USA
Front left door (driver side door) load popping noise and window wont go down.
- New Ross, IN, USA
heard a small popping noise when i opened the door. the next day i heard a louder pop and the driver door no longer would hold open. the door check bracket separated from the door.
- Frederick, MD, USA
There was a popping noise when opening the door. Dealer said it was a weld crack on the door plate.
- Cincinnati, OH, USA
My Ford Escape driver's door is getting worse. The weld is broken, and my window only goes down about one-half inch. Sometimes when I'm driving it makes a loud noise and I'm afraid it may open by itself. It's getting worse as time goes on. I've taken it into a ford repair shop, and they have checked it out. They are contacting FORD to see if they will cover the cost. I cannot afford $2500 for this repair and frankly, I'm starting to worry about my safety while driving it.
- Apple Valley, MN, USA
My drivers door arm receptor has broken free of its spot weld inside the door, causing severe safety issues. [see Car and Driver article BY ALESSANDRA KAESTNER PUBLISHED: JUL 14, 2023] Same issue. This happened to me today 09/20/2023. * I cannot fully open drivers window because of this defect. Major safety issue if my vehicle goes into water. * I cannot open the door from outside, if locked. Major issue to persons with disabilities who can't climb across the console or back seats. I pulled a leg muscle today doing so. My back hurts also. Ford spot-welded the door arm receptor on a piece of metal that is too thin to provide support. This is enough for a recall. When will you do this" What is taking so long" Already tired of not being able to use drive thru because my window will not lower. A major inconvenience.
- Piedmont, SD, USA
Door was creaking and making several popping noises when opening and closing. That went on for about a month, going from just a creak, to a pop, to several pops. Now there is very little sound, but the door occasionally resists closing completely. Took it in, and was told a piece inside had popped away from the door. They said it would require body work, but the warranty had run out to cover it. They will reach out to Ford for assistance. They stated that Ford has been "really good" about covering the repair, but could take up to 3 weeks to hear back from Ford. I was told it was ok to keep driving it in this condition, but to not roll the window down. Several articles I've found indicate this is a known problem, and that there's a possibility the door could open while driving. Please push Ford to issue a recall! This is very dangerous!
- West Fargo, ND, USA
spot weld failure in doors arm. a loud popping noise when comes open or closed. sometimes doesn't want to close.
- Evergreen Park, IL, USA
Driver side door check broke off the door. Spot welds failed. Door is very difficult to close Ford has put out SSM50150 message but no recall has been authorized that I am aware of. Online research shows this has happened to many others who have this same model year. Most stated the entire door needs to be replaced at a cost of $2500-$2600. I heard a slight popping sound when opening this door at first and now the door check has broken away from the door. Picture of the failed spot welds attached.
- Elgin, IL, USA
Driver's side door check bracket welds cracked and separated. Now there are abnormal, loud popping sounds every time I open or close the door. The care only has 37,000 miles on it and I am very conscientious about maintaining my vehicles.
- Lavina, MT, USA
Left front door hinge failure and door was unable to be closed. $2278 in repairs to resolve the door and damge caused to the left fender.
- Baton Rouge, LA, USA
Spot welds on the drivers door are broken.
- Roselle, IL, USA
The pop weld on drivers side door is broken, door makes a cracking, popping sound when opening and closing. Window will not roll down on this door. Door opened during driving but no damage or injury occurred. Ford is refusing to fix problem due to being 4 months outside of warranty even though I am under 36,000 miles. Will cost upwards of 3,000 to fix
- St. James, MO, USA
Cracked or broken spot welds in the left front door at the check arm attachment point, popping noise-?? when the door comes open and the door can be unable to latch when closed or can suddenly come open when it had been closed. Window would not go completely down
- Laredo, TX, USA
Okay so on the first of September I noticed my driver's side door was squeaking and this thing you know couldn't shut it and my spot welds were gone and pretty much my doors just hang in there and I'm going to send pictures for you I can't drive my car I had to drive from south Carolina to West Virginia
- Charleston , WV, USA
On my 2020 Ford escape the drivers door pops when I open and close the door. It is at the point right now I must pull the door in very hard and push it out very hard to open.
- Oley, PA, USA
The driver door began making a loud popping noise when I would open and close it. About a week after I noticed the popping sound, the driver door wouldn-??t close. Upon further inspection I realized that the spot welds on the door assembly bracket have broken. I had to position it carefully so that I could close my door all the way. My driver side window will only go down about 4 inches now. There were no lights indicating any issues with my door. If I open my door all the way then it won-??t close again, the broken door assembly bracket prevents it from closing. As it is a Sunday morning, I have not had this issue inspected at the dealership yet, but I plan to call first thing in the morning to have it looked at.
- Strasburg, VA, USA
- Mobile, AL, USA