10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 307 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Driver side Door hinge of my 2020 ford escape is starting to pull off the door spot welds
- Waco, TX, USA
Pop weld on drivers side door broke. Ford is refusing to fix it or pay for the replacement parts even though there is an active investigation about this problem on multiple 2020 escapes... Hoping the investigation is wrapped up soon and a recall is ordered
- St. James, MO, USA
A weld in the driver-side door failed rendering the door nonfunctional and making it difficult to safely exit the car and creating a concern that the door may not provide proper protection. The weld failure was not due to an accident for any misuse. Personnel in the Ford service department and body shop were very familiar with this problem due to other similar cases. Ford corporate is reluctant to acknowledge or address the problem, stating that the NHTSA has not required a recall. As a senior citizen I should not be expected to climb through my vehicle to exit my vehicle safely and I should have confidence that the door will protect me. The failure of the weld requires the entire door to be replaced at a cost of $2000. Welding is the basic blocking and tackling of car building and Ford has been welding car bodies for over 100 years so there is no excuse.
- Ann Arbor, MI, USA
The spot welds on the check hinge for the driver door are broken. Door is having issues opening and closing and the glass window will not come down.
- Laredo, TX, USA
The driver door spot welds for the support arm broke. The door would not close. The dealer said it is not covered by Ford. I called Ford customer satisfaction. Case CAS45401361. Have an appointment for October 9th. Can you help?
- Owensboro, KY, USA
The spot welds on the driver's side door check are broken. The window will go down. Door is hard to shut.
- Pocahontas, IL, USA
Driver Side Door when opened makes loud Popping noise and doesn't want to shut properly and doesn't latch completely. It appears that the spot welds in the check arm for the front doors are failing.
- Horn Lake, MS, USA
On the 19th of September, 2023 I took my 2020 Ford Escape SE FWD 4-door, 3.1 into Zeck Ford, 4501 4th Trafficway, Leavenworth 66048 to have my driver-??s door fixed that was making the Snaping, Popping and Snaping sounds. Also, the driver-??s door window would not roll-up or roll-down. Escape vehicles exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly and the cost was $2,515.94 to repair my Escape by replacing the whole driver-??s door.
- Leavenworth, KS, USA
Driver side door making a clunking/ popping sound when opened and closed and window not operating normally. The hinge is very loose. It sound like the door is going to fall off because it does not close all the way. This is a safety issue and Ford should fix this at their expense. Never had a car with this issue before
- Stony Point , NY, USA
Driver side door henge is making a loud popish / clicking noise. Driver window is extremely slow to roll down /
- Kenly, NC, USA
The drivers side front door developed a loud clunking sound upon opening and closing. My car sees somewhat higher mileage than typical and my mileage is at 79K miles currently. Upon inspecting the issue, I determined that the door closing indent mechanism that stops the door from swinging open all the way was jumping around and making the loud thunking noise. Upon further looking I noticed all the spot welds were ripped out of the door body. Those welds hold a bracket on the inside of the door that holds the closing mechanism. I did a bit of online research and determined there was a service bulletin from Ford on this issue. I call the service rep I was working with on another issue and left a message about the door and the service bulletin number and asked for a call back. No Call back received. Meanwhile I have to drive my vehicle so I have been driving it. Opening the door causes loud thumping noises and ocassionally the window will no longer operate. I was going to live with it as didnt really think it was a safety issue. But the other day I stopped quickly on a downhill letft leaning slope and asTher I went to get out the weight of the door pulled me out of the car and I feel next to the car. The car started to roll forward and then slammed into park before the car ran over me. e is a failsafe on my car (hybrid with rotary shift know on console) that disengages the car from drive to park when you open the door. It did work but the 1ish second delay nearly allowed the car to run over me. Fortnunaely I was not injured except for a few bruises from the fall. Ford should make repairs to this car for driver safety issues. From what I read, the repair involves replacing the entire door and can cost thousands of dollars after bumper to bumper warranty is done. It is an obvious manufacturing issue and seems to be developing on many cars as their mileage, and therefore the number of cycles of door opening and closing taking place. Doors flying open should not happen.
- Walpole, NH, USA
The driver's side door spot weld failure in the door's arm. Unable to close the door.
- Mobile, AL, USA
There is a popping noise when the door opens and you can see the metal flexing where arm is connected to. If that fails the door could possibly fly open or fail to open altogether.
- Batavia, OH, USA
The driver side door hinge has separated/ broken away from the door frame. The damage has also caused internal issues with the working mechanisms inside the door such as the window not going down fully.
- La Vernia, TX, USA
After experiencing cracking and popping noises I took car to dealer and was told the welds on driver door are cracked. The window will not roll down. The door swings open and I fear it will brake off. Occurred at 34000 but 6 months after warranty ended. Over $2500 to repair and was told no recall and it is a common problem. Long wait for doors due to so many customers needing doors replaced.
- Bourbonnais, IL, USA
Front left door (driver side door) load popping noise and window wont go down.
- New Ross, IN, USA
heard a small popping noise when i opened the door. the next day i heard a louder pop and the driver door no longer would hold open. the door check bracket separated from the door.
- Frederick, MD, USA
There was a popping noise when opening the door. Dealer said it was a weld crack on the door plate.
- Cincinnati, OH, USA
My Ford Escape driver's door is getting worse. The weld is broken, and my window only goes down about one-half inch. Sometimes when I'm driving it makes a loud noise and I'm afraid it may open by itself. It's getting worse as time goes on. I've taken it into a ford repair shop, and they have checked it out. They are contacting FORD to see if they will cover the cost. I cannot afford $2500 for this repair and frankly, I'm starting to worry about my safety while driving it.
- Apple Valley, MN, USA
- Dyer, IN, USA