Driver door suddenly began making a very loud sound when opening and shutting as if the hinge is going to break.

- Melbourne, FL, USA

In March my driver-??s side door starting popping or squeaking. I thought my door needed oil. I didn-??t call the dealership because was going on vacation and was going to get it oiled when I returned since my car would just be in the garage. I came home mid April and it was much worse. I was finally able to get in and told it is SSM50150 and that the weld broke and my door needed replaced. My car turned 3 years old on April 11th ( under 31,000 miles), so since I was two weeks past my warranty, it wouldn-??t be covered and would be about $3500 to fix. In addition, I tried to use my lift gate to put something in back a few days ago, and it went up and came slamming down nearly in my head. I rarely use the back and am not sure when I tried it last. I was told today that both motors for the lift gate needed to be replaced because one was badly corroded and the other was cracked. This car is not even 37 months old, not even 31,000 miles, and it needs a complete door replaced and 2 motors on the lift gate"?" This is not right at all, and Ford said sorry, your warranty ended 2 weeks ago!

- Lorain, OH, USA

Broken Drivers side Front Door Check Arm Attachment. Door made a popping sound and dealership states that it is a common problem with this model. This happened without accident or unusual circumstances.

- Petersburg, MI, USA

On 04/18/2023 around 8pm, I drove to a local Dollar General and parked my car. Once parked I opened my driver door to get out and heard a popping noise and the door felt weird when opening. I thought for a second something was caught in the door causing it to sound that way an cause difficulty opening. After looking and not seeing anything caught in the door I got out of the car and went into the store. Upon returning I opened my driver door to get in and the door felt stiff opening and you could hear the loud popping sound still. I got inside the vehicle and closed the driver door; however, closing the door was difficult. I called my mom, who works in a Ford dealership's service department, and told her what was happening while I drove home. I put her on speaker phone as I got out so she could hear the way the door sounded when opening and closing. She told me to stop using the vehicle until I could bring it into the dealership the next morning. When I brought the vehicle in I tried letting my window down during the drive and noticed that now my driver side window was having difficulty going up and down. My mileage at the the time was 37,482. My car has never been in a wreck or had any body damage occur. I purchased an extended warranty which will cover fixing the window now malfunctioning, but not the welding issues that has caused the door to not work properly. Upon researching on the internet this is a problem many Ford 2020 Escape owner's have experienced. Some have reported that the window issue is in direct correlation to the door hinge issue. It astounds me that if so many complaints have been made why is Ford not responding and aiding in getting these cars fixed?

- Junction City, KS, USA

NHTSA ID Number: 10201603 Manufacturer Communication Number: SSM 50150 Summary Some 2020-2021 Escape vehicles may exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly. Ford has been provided feedback from fleet customers of this condition on some vehicles with high usage profiles. The door assembly and door check arm replacement is the appropriate repair for this condition. Refer to the parts catalog and Workshop Manual (WSM), Section 501-03 as required to complete the repair. For claiming, use casual part 7823552 and the applicable labor operations of Section 12 and 13 of the Service Labor Time Standards (SLTS) Manual.

- Georgetown, KY, USA

Drivers side door will not shut due to spot welds failing which causes the door check assembly to come off the inside of the door.

- Demotte, IN, USA

The spot welds where the check arm bracket attaches at the left (driver's) door failed, causing the internal bracket to detach. Once the bracket was no longer attached to the door, any attempt to close the door was met with resistance. Instead of the check arm receding into the door, the act of closing was trying to have both the check arm and bracket recede into the door; the bracket was at risk of damaging the window mechanism. In order to close the door, I have cut the check arm and removed the bolt that attached it to the car; leaving the small portion of check arm with the bracket to drop in the door slightly. Failure of this part is a safety risk to the driver, as it holds the door open; any gust of wind or even gravity will close the door unexpectedly on a person trying to exit the vehicle. The part is currently available for inspection. I have brought it to the dealer and provided them with SSM 51050 that I found regarding the known issue. As it was out of warranty they suggested I see an auto body shop. Searches online yield many complaints and even videos showing the issue. There were no warning lights. Shortly before failure the door presented with a creaking sound; 3 additional closings and it failed.

- Brookline, NH, USA

While attempting to fuel the vehicle, thinking the hood latch was the fuel door release, the hood latch was pulled (twice). After completing fueling we re-entered the roadway and at about 45 mph, the hood flew up and backwards over the windscreen. We were able to stop the vehicle and close the hood without further incident although there is damage to body panels and the windscreen. Although an operator error was made by confusing the hood latch with the fuel door release, it seems like a poor and dangerous design to be able to completely unlatch the hood (no manual safety under the hood as is customary) allowing it to fly up while underway. Upon further investigation, we determined that the newest generation of these vehicles simply require two pulls of the hood latch to completely release it. The more typical method of one pull of the latch followed by manual release of the safety by reaching under the hood has been abandoned in this design.

- Houston, TX, USA

The driverside door has been popping a little bit since we bought the vehicle in August of 2020. Today the popping got worse and you can see what looks to be spot welds broken behind where the door check is located.

- Lebanon, VA, USA

The welds on the bracket inside the drivers door that attatch to the check arm broke, leaving me with 3 holes in my door and unable to close the door.

- Milan, MO, USA

When I open the door the driver door. It-??s separated from the bracket to the door. Will do keep those pieces together, came apart in the door.

- Jacksonville, FL, USA

faulty spot welds on the drivers door checklink bracket failed and are preventing the door from closing correctly, and now the window wont roll all of the way down. not sure what else is broken inside of the door.

- Woodstown, NJ, USA

My VIN 1FMCU0H64LUA76372 is not included in the recall 49399 but I have Warped Instrument Panel Upper Section panel upper section near the defrost grill on the passenger side Ford has tried to fix but said they did not have the correct parts, how they fixed it was not appropriate and was still warped. The instrument panel has become warped back to before the fix. Can this ID be updated to include additional VINS ? NHTSA ID Number: 10184635 Manufacturer Communication Number: SSM 493992020 SSM 49399:

- Hutto , TX, USA

Opened the drivers side door to get out of the car and heard a crack and the door would barely open. Hard to get in and out of and the window won't roll down. Definitely a safety issue. It has not been in a collision nor has the wind caught the door. The car is only 3 years old.

- Montgomery, TX, USA

2020 ford escape only 41k miles Broken spot welds in left front door check arm attachment points.. started making popping noise when opening door and know have trouble with opening g and closing door and ford won't fix it ???'

- Dripping Springs , TX, USA

For no apparent reason, Driver side door malfunctioned in early March 2023. Every time the door was opened it would make a horrible popping sound. No accidents or incidents at all with the car, was bought new in Feb. 2021. This morning when the door was opened it sounded like something snapped, now the door will just swing wide open so I have to hold the door and barely open to squeeze in and out or it won't shut correctly. Called Ford Dealership and was advised to take to a body shop for repair, which would involve replacing the left front door check arm and door because the spot welds break on the driver door check arm attachment point, at a price point of over $2K. They stated that is is a common occurrence on the 2020 Escapes, because of a manufacturer defect. This is mentioned in the NHTSA ID #10201603. If a door will not properly shut or window properly open it won't pass a safety inspection for any state.

- Lanexa, VA, USA

Driver side door hinge broke away from the frame and as a result you cannot open the drivers door nor can you roll down the window because of this I have to climb over into the passenger side to get out of the car...if I am in a wreck or the car catches on fire I cannot get out from the driver's side. If I am unconscious because of an accident, rescuers cannot get to me because of the door hinge..warranty will not pay for repair..this is a safety issue

- Decatur, IL, USA

I purchased this car brand new in July of 2020. In the Fall of 2022 the driver side door started making a popping sound when opening and closing and wouldn't close properly. At this point the window started not going down all the way. I took it in to the dealership and was told that the regulator would have to be replaced. They ordered the part and when it came in they replaced it but they discovered that the welds on the bracket holding the check strap to the inside of the door had come detached and the track had become bent and was actually keeping the window from going down. They said that it could not be repaired and the whole door would have to be replaced. To me this sounds like a factory defect and Ford should be responsible for 100% of this replacement. I was outside of my factory warranty so I would be out of pocket for the replacement. The service advisor reached out to Ford to ask what they could do. Ford offered to cover a portion of the expense but still left me with an out of pocket amount that I can't afford to pay. This car was barely 2 years old when this happened and this should not be happening under normal use. The dealership riveted the bracket back to the inside of the door and it's a temporary fix but the window still doesn't go down. It is a major inconvenience and I'm concerned if in an emergency I won't be able to get my window down. I'm paying good money for a new car and should not be having this issue. FORD YOU ARE RESPONSIBLE AND YOU SHOULD PAY FOR THIS REPLACEMENT! I'VE SEEN MANY COMPLAINTS ABOUT THIS VERY SAME ISSUE.

- Guthrie, OK, USA

The driver door frame has a fracture spot weld on the inside of the door, causing the window to fail to move up or down as needed. The failure caused the door to make a lot of grinding and cranking sound while being opened out wide. I took the vehicle to the dealer who diagnosed that the door either needed to be replaced or just the inner portion of the door needed to be repaired. Ford would not cover the cost of repair. Manufacturer is aware of the problem and has released a TSB about the issue Manufacturer Communication Number:?SSM 50150 NHTSA?ID Number: 10201603

- Watertown, MA, USA

Driver side door internal function has failed. Door window not functioning properly, not opening correctly and does not stay open in position.

- Big Flats , NY, USA