Shortly after purchasing my 2020 Ford Escape my driver side window stopped working. Soon after my door hinges began to fail. I took this to several dealerships who said that the hinge was sagging leading to the electric within my door to have weight on it. My car is available for inspection, I am concerned my door will stop opening or not close all the way at some point putting my safety at risk. Both independent dealerships that I took my car to said this was a common issue. No warning lamps or messages.

- Columbus, OH, USA

Spot welds on the door check arm bracket have broken on the driver's side front door. The arm is still attached to the pillar, but is no longer attached to the door itself. This is also preventing the window from rolling down fully.

- Dearborn, MI, USA

Initially driver side door began sluggishly opening proceeding to a grinding open which and finally incomplete opening. Power window has also become inoperable. Dealer charged $400 to look at what is obviously a known problem and said needed a brand new door and quoted $3,000+ (10% of a new car!) Refused service and a mechanic explained the situation regarding the welding failure and said he "opted" to not attempt to re-install the door check, meaning the door now will fly wide open if not perfectly controlled (which will obviously result in damage to hinge system. We found our car with several hilarious flyers printed (attached below) showing the full awareness of the issue.Our escape is a fully loaded Titanium model and issue began developing at about 49,000 miles. Car has never been in a crash of any kind and has 50,000 miles the VAST majority being 300 mile round trips on the highway for work.

- Goodview, VA, USA

The driver door is trying to fall off. When I open it, it makes a loud creaking noise and then comes loose. When I try to shut it, it-??s not lined up and won-??t shut correctly and completely. This issue started almost immediately after purchasing it in July 2023. I brought it to the Ford dealership and it sat there for over a month before they looked at it. They never did give me an official diagnosis or estimate although I asked several times. I have been driving around like this for months.

- North Little Rock, AR, USA

I OWN A 2020 FORD ESCAPE. The Driver's Front Door started making a loud popping sound when opened and then it wouldn't close all of the way. It was hard to close but finally did. It kept making the popping noise louder every time it was opened and shut. Then, the Driver's Front Window failed to go down more than an inch and a half to two inches. It wouldn't roll up every time it was rolled down the couple of inches either. I took it to Mike White Ford Dealership in Coeur d'Alene, ID where I was informed that the welds on the control arm of the Driver's Door had failed and broken so the car needed to go to a body shop to be repaired. The dealership said that none of this is covered by my warranties.

- Spirit Lake, ID, USA

The passenger door start making a creaking/popping sound. Within the last week, it started to get louder and louder because the spot weld around the door check arm had completely broken. I took it to the dealership I purchased it from and ford denied assistance with my issue. They recommended I pay a body shop to fix it.

- Ukiah, CA, USA

Ford Escape-??s Door Hinges are Defective: Our 2020 Ford Escape driver door hinges had to be repaired by a non-Ford dealer body shop as the car was out of warranty. The Columbus, Georgia Ford dealer diagnosed the problem as being defective door hinges but they do not do body work. The door's rivets popped out and the hinges made grinding and popping sounds when opened or closed. There were no warning lamps or messages about the failure before it occurred. We would appreciate it if the NHTSA would issue a formal recall for this defect so we could be reimbursed for what we paid. Thank you very much.

- Cataula, GA, USA

my driver side door hinge randomly began making snapping noises and then the door no longer functioned properly. There are times when I cannot close my door fully so I must drive with the door partially opened. The issue also affects the window. I cannot roll my window down.

- Buffalo, NY, USA

Like many others, the spot welds gave way on my drivers door. It affects window operation and the door sounds terrible when opening and closing. I called ford and they told me to have the concern verified at my next service visit. They need to issue a recall for this ASAP.

- Moira, NY, USA

On [xxx] I noticed my wifes front driver door hinge was making noise. At that time I lubed the door hinges. Noise still present door hard to close. Opened and closed door multiple times to make sure door would close and latch. On [xxx] my wife drove the vehicle in the am. Upon arriving home she informed me that the window on the driver door would not open. I opened the door and put the window down.and it wouldn't go back up and the door would not close.at that point I contacted a friend who owns a body shop and he told me to bring the vehicle to the shop. With the door not closing I took the seat belt and put it around the door frame and through the window opening and drove the vehicle 2 miles to his shop with the door open about 8 inches from the latch while holding onto the seat belt. At his shop we were able to get the window up and the door closed.the door opens and closes now but we wont put the window down.he noticed that the door hinge check reinforcement had broken off of the inside of the door. On 12/27/2023 @907am I notified Ford Motor Co of the problem. The gave me a case #([xxx]) and told me to take vehicle to a dealer to verify problem. Itook the vehicle to tunkhannock Ford and problem was verified. Dealer tried to verify case # but was unable to verify. Again on 01/04/2024 8pm. Icalled Ford again give anothercase #([xxx]).dealer again tried with no luck called Ford again on 01/16/24 @6.40pm and told the 1st case # was the correct #. no luck again finally on 01/22/2024 @4pm. The Ford rep called the dealer and had us on a confrence call. After much conversation the rep.informed me that there was no recall or financial assistance for this problem. I repeated to her multiple times that this was a safety issue!!!!!! she informed me that if I got it repaired to save my receipts if any action in the future by Ford to reimburse for repair. Very irritated with answer. Also note that the doors were on hold for a campaign fix. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C.

- Scott Twp, PA, USA

Door hinge on 2020 Ford Escape has failed. The window no longer works, the door is difficult to open and close, sometimes it will not open or close. It makes a loud popping noise when opened or closed.

- Rocky Face, GA, USA

The driver side door began making loud creaking sounds and would not close properly. The power window would not go down all the way. I was terrified that the door would come open when I was driving and it did once! The Ford dealer said it is a known issue with faulty welding, but there is no recall. I had to pay $1,250 for the repair and I was without my vehicle for a week!

- Notasulga , AL, USA

Drivers side inside door welds have broken loose at catch arm attachment. Related to Ford TSB SSM 50150. Car bought used 1/6/2024 but previously used as a rental in another state. Car has approximately 64,500 miles. Door failure occurred 1/19/2024. Bought from out of town dealer and inspected by local Ford dealer who verified issue. No prior signs leading up to the failure. Neither dealer agrees to repair without charge.

- West Blocton, AL, USA

I am experiencing the piping sound on the drivers door arm as mention in the active investigation. I called the dealer and they want $4000 to put a whole new door on. The arm Barack also bust my window clips and now my drivers window will not go down as a result.

- West Chester, PA, USA

The driver's side door hinge/arm is broken. Sometimes the door cannot shut, sometimes it is very difficult to open. If this is the same issue as that reported by car and driver [XXX], then whoever drives the car could be at risk of the door coming open while the car is in motion. I took the car to my local Ford Dealer/Repair shop today. They said it isn't an issue they can handle: I have to take it to a body shop. I've taken it to 2 body shops. One believes the door must be replaced (for $3,900) and the other thinks he can fix it without replacing the door. The problem first started as a sound like plastic getting caught. Then it worsened (the weather here got worse as well-- down to -25). When the door was hard to open, I pushed it harder and then I started getting metal against metal noises. There were no warning lights on the dashboard at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Lawrence, KS, USA

The welding on the driver side door broke for no reason. Since that time it has sprung open for no reason and almost hit another vehicle. It has also slammed shut several times and hit my leg as I have attempted to exit the car.

- Brighton, MI, USA

Driver's side door hinge/weld problem. That Ford is aware of and not fixing free of charge! These vehicles are 2020-21! Mileage should not matter, because actually high mileage on a new car should show the door is NOT being used very often, rather there are long journeys in between each use. It is problem, they are aware of it, and they are leaving it up to the customer to repair the vehicles. Also, I was told by Ford Dealership it was safe to drive, and further investigating, some of the doors have come off while moving! It is so unfortunate that a large company would have the consumer pay for their faulty/poor work. Let's get this problem on the news.

- Plymouth, MA, USA

Driver's side door hinge is loose, making cracking sounds and hard to close. Also affecting the window operation - doesn't allow window to be rolled up.

- Wichita, KS, USA

Door Hinge spot welds broken on the check arm moving freely causing loud noise in the driver door making it hard to operate and won't allow the window to roll down.

- Flat Rock, MI, USA

2020 Ford Escape has a broken spot weld in the drivers door. First the door would stick when opening and closing then it would not close. This cost us a tow to the dealership and from there to a collision shop. My warranty ran out on Feb. 27 this occurred in April on Easter Sunday. I contacted Ford support about the matter, several times, and wrote letters to the Ford Corporation because the cost of this repair should not fall on me this is a known problem to Ford. I have a copy of the paper work that Ford sent out to repair shops detailing the problem. This defect happened in the factory it was not caused by me. In order to close the driver's door I could only roll my window down a few inches. Every time I went to a drive through I had to open my door to do business, rain or shin and embarrassing. I asked the repair shop to help me with the window issue so they removed a part in the door. Now I have to hang on to the door when opening because it will fly open. This defect is a Ford defect and the consumer should not be held responsible. Since my car went to the shop they have had many others come in with same problem, if they are still under warranty door is paid for. But not mine! We even bought the EasyCare to cover future car trouble and guess what the inside of door not covered. I have notes and letters to show my attempt to get Ford to own up to their mistake They can afford it more than me.

- Republic, OH, USA