10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 3,352 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
There is an issue with the instrument gauge cluster upon ignition start-up. The digital gauge cluster screen suddenly turns off and restarts after a full minute of turning on the car's ignition. After an automatic software restart of the gauge cluster and driving on the highway through Northbound Mopac Loop 1 in Austin, the cluster shows a frozen black background with the blue normal drive mode. The gauge cluster works fine but intermittently goes blank after starting the car.
- Houston, TX, USA
The car stops while I-??m driving isn-??t the first time almost got hit couldn-??t turn the wheel or press breaks engine light kept coming on and so does the battery
- Elgin, IL, USA
2020 Ford Escape hybrid titanium: Complete electrical shut down of every electrical component, all interior/exterior systems inoperable, including inability to start engine. Manual key required to open door. Initial attempts to jump start do not work - takes numerous attempts to jump start until car by chance -??wakes up-??. Battery charging will not help and low charge on starter batter is not the issue. Parking brake release not possible for towing since no electrical to release parking brake. Car is not equipped to manually disengage parking brake - contrary to what is written in manual. Therefore is a problem for towing company if they do not have dolly's to place on flat bed. Software update is required at dealership to solve issue. In the meantime, you can get seriously stranded with a dead car. Also far too many recalls placing ever going time consuming burden on owners to deals with problems after shipping from the manufacturer.
- Mercer Island, WA, USA
Loud popping noise when opening driver side door, feels like the door is starting to slip, at times have trouble closing, now the window when rolled down will not roll back up. Popping, cracking noise started 3+ months ago, have call into dealership at this time. Not able to use the window at all now and not sure the door will stay continue to be usable.
- Hollow Rock, TN, USA
The AWD module failed-- it is at the dealer for repair now. Several errors popped-- pre-collision, hill assist, AWD, traction control all turned off The dealer determined the AWD module needed to be replaced. The error codes popped up and I brought it to the dealer within three days. Ford states this part is not covered under the "bumper to bumper" warranty, which expired four months ago. It is not part of the powertrain warranty, which is still active. The same make/model/year produced at the same plant had a Customer Satisfaction Program to replace this part, but it only covered a very small window of dates.
- Severna Park, MD, USA
Driver side door hinge/weld breaks. The metal pops, makes a loud sound, door then has to be forced shut. Due to this the window and lock does not work. Driver side door broke first and now the passenger side door has done the same exact thing.
- Tuscumbia, AL, USA
My driver side door began making a grinding/creaking noise when opening. It was rather alarming as it was loud and extremly noticibale everytime I would open AND close my door. At one point, I had opened my door while doing errands and I could not actually push the door closed without some physical force. Now the door makes a more hollow creaking sound while closing and opening the door. Recently, my driver side window has since malfunctioned (does not go down). I can push the button for it to go down, but it only moves two inches before it stops completly. I use my vvehcile to communte to and from work and to transport my children to school and back. This safety concern is alarming as the safety of myself is at risk if ever in an accident, potentially not being able to open the door or even the door unlatching while driving at highway speed of 120kms. I have voiced my concerns to my FORD dealership but due to not purchasing extended warranty at time of purchase, It is not covered and recommened to take to an autobody shop for servicing. The technician noted "it can be quiet expensive". There are no warning lights.
- Prince Albert, TN, USA
Radio/Bluetooth system has completely stopped working in the middle of driving. It made all the lights in the car go crazy. The car shut off and cut back on while I was driving down the interstate. Now the radio/Bluetooth will not come on and we are a hands free state. It is a hazard when I have an emergency call and cannot speak to the caller via bluetooth.
- Byron, GA, USA
Front driver door makes popping sound and window won-??t work. Car is 2020 and dealership is telling me that it-??s not covered.
- Santa Clarita, CA, USA
1) Head unit not powering up. No backup camera no cross traffic alert. 2) Power train light has come on three times. Dealership is unable to find any issues 3) Starting battery keeps failing. Fourth battery in three years getting installed today.
- San Diego, CA, USA
On the dates of Saturday, September 9, 2023, Monday, September 11, 2023, and Sunday September 17, my car stopped (with Start/Stop activated) in traffic, rotated the gearshift to park, would no let me manually rotate the gearshift into neutral, nor could I restart the vehicle. I had the battery replaced on Saturday, September 9, 2023, towed to my local Ford Dealership on Monday, September 11, 2023. On Thursday, Septmeber 14, 2023 I received my car back, and my vehicle shut down for the third time on Sunday September 17.
- Natchitoches, LA, USA
Vehicle lost power steering and acceleration in the middle of a busy intersection
- San Antonio , TX, USA
While driving on the highway my dash kept flashing all these different errors, my car kept changing the way it was driving. I got off went to ford dealer ! They said probably a sensor can-??t look at it for 10 days and yes it is fine to drive. I did not think so ! I brought to my mechanic, replaced AWD module ! Which has been found to be an issue in this vehicle ! I felt unsafe. There have been recalls on this issue ! They say had do be built on a certain date ! Really, not if you keep searching ! It should be covered under drive train. Safety issue ! The lights going off are a distraction in itself.
- Marshfield , MA, USA
Driver door - one day, without prior warning, when opening or closing the door, it makes a popping sound as if a hing of some sort is broken. The door does not remain in an open position when getting in our out. Consequently, the drive window only opens about 2 inches.
- Titusville, FL, USA
The vehicle information screen "APIM" froze, went black then after re-starting the car seemed to be reset. The large screen then showed only the back-up camera while in drive. The screen display is not the same each time the vehicle is started. It could be black or show partially such as the navigation system or the radio. The vehicle was taken to the local dealer for servicing the malfunction a recall and the driver door limiter problem. the vehicle was returned with the recall corrected instructions for the door repair but the APIM is still broken. the part for repair is on back order, the timeframe for replacement is unknown.
- Methuen, MA, USA
Driver side door front is making a creaking sound like a popping noise when opening.
- Cass Lake, MN, USA
My main car display is dying and it-??s also my way into the car, diagnostic reporting and navigation. Navigating is harder with out main display freezing or not working at all. Also my blind spot sensor goes off at random times in which nobody had a answer for me on a fix for that.
- West Chester, OH, USA
The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the electrical system was behaving erratically. The vehicle was repaired, but the failure reoccurred with the keyless entry failing to lock or unlock the vehicle and the vehicle failing to recognize the key fob. Additionally, the infotainment system was inadvertently changing the radio station and the lights were turning on and off independently. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electronic control module. The contact was informed that the module needed to be reset. The vehicle was repaired; however, the failure became a recurring failure. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 20.
- Senoia, GA, USA
Driving vehicle and AWD became disabled, received a major power train fault, and pre collision system disabled as well as other safety issues. Took to ford dealer and they said it was the AWD control module that caused the faults but this was not covered under powertrain warranty. There was a customer service program for this for 2020 escapes but my vin was not covered. It is identified as a powertrain fault so how is that not covered under powertrain warranty.
- Jersey Shore, PA, USA
- Cook Station, MO, USA