10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 3,352 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The rear safety camera does not work get wavy lines similar to a bad tv picture.problem is by some reports due to hot weather (+ 70 farenheight) this is bs I have had 3 other vehicles same location same weather no problems. Runing ac does not solve problem.went to dealer tech found loose connection.but problem continues this is a definite safety failure that is not fixed by Ford.problem occurs when moved to reverse from park.hasoccured every day since delivery
- Milford, DE, USA
Back-up camera erratic, blind-spot indicator on passenger side mirror erratic, lift-gate opens sometimes just by walking behind vehicle or will come down on its own when open. Once, the sync 3 screen was extremely hot to the touch and the controls were frozen. This happened after start-up and the screen took a long time to boot up. Our local Ford service department is aware of these problems (and actually saw the back-up camera go spastic). Apparently, Ford is aware of the camera problem, but the replacement cameras give the same problem.
- Mundelein, IL, USA
The electrical in this car has been nothing but trouble. I bought the car with 2000 miles on it and I've had it about a month and I've had 4 issues with it. The first issues the cruise control epuld not work. I brought it in and they fixed it. My bottom cup holder broke twice now and it's like the bottom of it fell out. Today I get in my car to go to work and the speakers on the front drivers side of the car are not working. Is this typical of this kind of car or is it just my luck? I've had more issues with this car than I have ever had with any other car I have bought in a short amount of time.
- Butte, MT, USA
My 2020 Ford Escape's automatic transmission makes odd whirring sounds and shifts hard often while driving. Automatic transmission still has a hard time shifting smoothly even when the vehicles been warmed up and driven for at least 10 minutes. The rear view camera has a mind of its own and doesn't always work. Even when it is working the feed is usually terrible quality. When it doesn't work you can't see anything out of the rear view camera, the image quality turns greyish and images lag.
- Fort Hood, TX, USA
While driving down highway at approximately 45mph a warning appeared "stop safely now" with a hazard sign. The vehicle suddenly and unexpectedly lost power and slowed to appx 5mph. Was unable to regain speed and accelerator did not respond. Approximately 30 seconds later an oncoming ambulance appeared over the hill in the opposite lane and proceeded past. Power still was not restored. Continued short distance until able to safely pull over to side of road. Unable to shut off vehicle. Arranged for vehicle to be towed to dealer friendly Ford poughkeepsie NY. Vehicle had recently been serviced due to complaint that backup camera intermittently failed and because there had been a service notice indicating a service update was needed as vehicle could suddenly lose power. Vehicle was serviced.
- Poughkeepsie, NY, USA
Vehicle purchased 5/12/20. On 5/22/20, at odo 84 miles, on startup, vehicle displayed powertrain fault - illuminates when a powertrain or AWD fault has been detected. Contact your authorized dealer as soon as possible. Vehicle flat bed towed to sunstate Ford West colonial dr orlando fl (purchase dealership). Service team had vehicle 5 days. Cleared codes U0131, U0100, U0140, U0155, U0198, U0253, U0257, P0919, U0212, U023A, U0103, U0111, U0121, U013F, U0159, U0232, U0233, U0293, U0401, U0415, U0420, U0424, U0531, U0101, U0418, U0429, U0146. 4 mile test drive. 20 mile drive returned vehicle with no cause or correction. Only explained powertrain failure could not be replicated. Since return, rear automatic liftgate intermittent failure, back up camera failure, headliner drop at front passenger and driver door seal.
- Orlando, FL, USA
Backup safety camera and warning system fails outside temp is above 70 degrees and air conditioning has not been running long enough to cool the vehicle interior. When vehicle is parked outside in the summer the backup camera will not work until the air conditioning runs for about 10 minutes.
- Crystal, MN, USA
Most states require trailers of 3,000lb gvwr, and some states only 1,500lb, to have an independent braking system on at least one axle of the trailer. Ford sells vehicles with factory tow packages rated at 3,500lb, but does not supply even an optional electric brake controller. Further, they don't supply a "plug 'N' play" harness for an aftermarket controller as do many manufacturers. This situation has prevailed from at least 2013 onward. When we purchased our 2020 Escape sel with factory towing, we fully expected that this shortcoming would have been resolved. It has not. And that it has existed for two generations of the Escape spanning eight model years leads me to conclude Ford is willfully ignoring the laws of many states, and potentially endangering the drivers of these cars and other drivers sharing the roadways.
- Grants Pass, OR, USA
- Hales Corners, WI, USA