When the sun/moon roof was opened a metal piece holding it together fell off.it weighs a couple pounds and can come forward and hit someone, driver included.. it was held on by double sided tape. We checked you tube and saw others from 2020 to 2023 are also having this happen it cannot be repaired by the owner. Ford said it can be fixed for $1300-1500.

- Newnan, GA, USA

The front driver door was making loud popping sounds and the hinge fell off the door!!

- Virgie, KY, USA

Internal malfunction in all wheel drive module AWD Fault Service Maintenance required

- Wentzville, MO, USA

Liftgate latch does not work and trunk no longer opens after 55,000 miles. This is one fewer choice to exit the car in an emergency.

- Granger, IN, USA

Received customer satisfaction bulletin 23B56. Door reinforcement can crack and door pulls away from car Salinas Valley Ford had my car for 6 weeks. Claims they have no ETA on door arrival Won-??t pay for rental car any longer. Wants me to drive unsafe car until they get new door whenever that may be This is a safety issue. I can hardly get in or out of car. They know it-??s a bad door otherwise they would not have ordered a new door and would have just replaced the welds Can this agency help

- Hollister, CA, USA

This is a safety issue that can occur without warning and a repeated failure, Ford repairs were not effective. The trim piece that goes in between the big and small parts of the glass on the sunroof keeps falling off and has caused over $500 in repairs because it jammed and broke the $15 rail clips that are not covered under the warranty. The cover is the width of the roof and is a cosmetic cap that is insufficiently attached with six double sided sticky squares that do not withstand heat/cold variations. This failure is not related to abuse or wear and tear. It is a cap that once it fails can fall on the driver or passenger if the roof is open or it will jam the sunroof cover and destroy the $15 guide clips attaching the cover to parallel rails. This failure occured at around 30,000 before it was repaired at 32,000 miles in May 2024 and has failed again in July 2024. This is a design failure that is not covered under warranty and owners are subject to expensive repairs for a known and predictable failure due to the insufficient attachment method for something that should never have to be removed.

- Racine, WI, USA

The round gear nob will not release out of PARK. It happens when it is 105?+. The car starts. Then I put my foot on the break and try to turn round gear shift nob from PARK to REVERSE and the nob will not move. Break lights work. All doors closed. Seatbelt on. I've been sitting in my car for about the last 25 minutes and using the air conditioner to try to cool down the console, dash and the gear shift knob and everything's nice and cold but I still cannot get the knob to turn. I have also turned off and restarted the engine about three times and still I am stuck here in a parking lot and the car's not going anywhere. This happened a year ago and I brought it into the a Sacramento Ford dealership but because it didn't get hot during their working hours they were not able to replicate the problem. So here I am again and it's after Ford hours and I normally get service at Folsom Lake Ford in California but how am I going to get them to replicate the issue and they say they can't replicate the same problem then how can I get this fixed. Meanwhile I'm stranded in a not so safe area with a lot of homeless people around that are having violent issues.

- Rancho Cordova, CA, USA

After the car was sitting in a parking lot without shade, unable to shift car out of park. Driver in seat, doors shut, seatbelt on--all normal circumstances; ready to drive. Brake pressed, rotary shifter stuck in P. No warnings or lights on dash Brake lights illuminated when pedal pushed. Temp on dash reads 103 degrees. After sitting with the car running for 30 minutes with AC on; attempted to shift as normal--shifter knob works. Have not called service center yet; plan to report as earliest convenience.

- Abbeville, GA, USA

1.) My backup camera has failed, and it is static and then continues today will not display and shows black. I can no longer use it or see out of it for backup purposes. 2.) I use my back up camera everyday as I live in a busy city and use it when parking and to assist me when there is a lot happening with parking on the side of the road and entering and exiting parking spots. 3.) Yes, I had it checked by a ford dealer, and they stated other vehicles were having this issue and it was odd mine had not been recalled. 4.) No my vehicle has not been inspected by anyone other than the warranty holder I have as well as the ford dealership. 5.) No everything was working fine and then the next time I turned my vehicle on the backup camera was no longer of use.

- Bonham, TX, USA

I started getting warning lights that stated I was having issues with my AWS and hill assist systems. Ford is telling me that I need a new AWD module installed for $770. The car only has 51,000 miles on it and there are numerous reports on the internet with people having the same issue.

- Mooresville, NC, USA

last year in the summer of 2023 I first experienced my 2020 Ford Escape not being able to shift from park to reverse, neutral, or drive. It was a very hot day and my car had sat idle for 8 hours in the sun while I was working. I got into my vehicle and started the car. I tried to turn the dial type shifter to drive and it was locked. I immediately looked online on my phone to see if this was something like turning the wheel one way and then the other and it would unlock. I found some people said to press on the brake and release because maybe it had not completely disengaged when the vehicle was turned off, but that did not work. I then found something else that said to to engage the parking brake and then disengage, that did not work either. Now while stuck in the parking lot alone since all have left and I could not move, a client of the agency I work at, starts banging on my window and screaming at me. Luckily security was still inside and came out to assist me, but it could have gotten ugly because my car that is now only 4 years old, but was 3 years old then, won't function properly. I called the Ford Dealership I deal with, and they tell me that they have never heard of this problem. All the while I am sitting in the car now with the AC on, because it is so hot, and now my car shifts into gear when I try after 10-20 minutes. I found a forum where many people have had this issue and yet, Ford still tells me they have no idea what this is. Now this summer 2024 I have had this issue multiple days in row when it is hot and my car has sat for hours. I again called my local dealership and they still say that they have never heard of this issue and told me to have my car towed to the service center. And yet here is this [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Elyria, OH, USA

Driver door will not close properly making popping sounds when closing driver window also does not roll down

- Mechanicsville, VA, USA

The car battery keeps being drained by modules staying active, this has affected my car so far twice in a year. This poses a safety issue as the car can get stuck and is inoperative. Ford has 2 service bulletins to repair the issue to reprogram the ABS module and PCM, they are SSM 49574 and SSM 49990. However Ford will not cover these repairs under extended warranty and although the issue initially occurred while under the 3yr/30k warranty but they didn-??t have the service bulletins out at that time. This needs to be listed as recall issue as many people on Ford forum have complained about this issue for 2020 Ford Escape hybrids

- Bedford, TX, USA

If the car is parked in the sun on a hot day, there are times when the car turns on but you cannot shift out of park. The knob will not turn. You are stuck until the car is able to shift. The engine and electrical will run but it is impossible to shift the car into gear. This has happened at least four times and is happening now because it is hot. Shutting the car off and restarting does not solve the problem. There appear to be other Ford Escape owners with this issue when I search online. It is not possible to replicate the issue at a mechanic because it only happens when the car is in the heat.

- Glen Oaks, NY, USA

Bracket for right check arm, defective weld spots

- Allen Park, MI, USA

The welded part in the door broke. Door quit staying open, would shut on your leg. Horrible noise before it broke completely. Window would not roll down after the weld broke. Front driver side door.

- Delphi, IN, USA

The driver side of door just started being hard to open, makes loud noise like the hinges are catching-??. Along with that the day after that began, the window won-??t go down. This was in March.a- since then the passenger door behind the driver won-??t unlock and since yesterday, May 10th, I CAN-??T LOCK MY CAR!!!!! Whatever is going on with the door is having a domino effect of other functions!!!!

- Bacliff, TX, USA

Driver door is making a loud creaking or popping noise when opening the door. Afraid the door might fall off. Have not taken it to a dealer for assessment yet. No warning signs or symptoms prior to this happening. Have read a lot of other complaints about this and don't know why there isn't a recall on this yet. This needs to be corrected before a serious injury happens if it hasnt already. Car only has 35k miles on it.

- Nanticoke, PA, USA

The driver and passenger only open all the way now. When the doors are opened it sounds like they are breaking or going to fall off. It is the mechanism that holds the door to the car when the doors are open.

- Atchison, KS, USA

The drivers door has a loud popping cracking like the door is going to break. It won-??t shut properly. This is the 2020 escape.

- Chesapeake, VA, USA