The exhaust gas cooler (EGR) leaked coolant into the intake manifold and mixed with oil causing the engine over-temperature light to come on, a burning smell from the engine bay, loss of power while driving and while smoke to billow from the exhaust. I had my escape towed to the Ford dealership and their mechanic installed a new K2GZ 9F464-B EGR cooler, bled and filled the anti-freeze, drained the contaminated oil and installed a new oil filter and oil. Total cost of repairs was $1100.52

- Grand Rapids , MI, USA

A module is causing communication issues in the car between its and the key fob causing the car not to be able to start at all. It has been at the Ford dealer [XXX] for over a month now and they are unable to remedy the situation. They claim they can-??t update the software or can-??t find out what-??s wrong with the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Knoxville , TN, USA

My 2020 Ford Escape Hybrid experiences complete electrical failure - battery saving mode followed by total power loss. Ford has published Technical Service Bulletins SSM 49990 (NHTSA ID: MC-10199655-0001) and SSM 49574 (NHTSA ID: MC-10187983-0001) addressing this exact issue through ABS module programming. However, both my local Ford dealership and Ford Customer Service claim these documented TSBs do not exist in their systems. This appears to be systematic denial of safety-related warranty repairs for a known defect. According to my research, some of Ford owners could receive a 8 year Hybrid component warranty through these TSBs. It seems to be a typical pattern for Ford to avoid warranty procedures by denying TSBs. I have records of the calls. I cannnot upload it from this page

- New Haven, CT, USA

obd communication with emissions and state safety inspection. Ford knows -- will not fix under recall

- Worcester, MA, USA

All kinds of warning lights come in and stay on, which a lot of people are having the same issue which is due to a faulty sensor module.. I almost hit a truck who pulled out of a parking lot once I was on top of him ( was trucks fault) and no warning lights were functioning properly. There's also a recall for a fuel injector issue that ford is taking their sweet time to remedy, but technically I'm driving a time bomb that st any moment this fuel injection issue could crack and leak and cause a fire. And I'm not about to lose my life because of it. I've contacted ford for a lemon law buyback and they are taking their sweet time in that. No warning lights are functioning properly causing a danger for me to drive it. But I have to have a reliable care to get to dr appts and to shop for groceries. Something has got to be done about this. And further more when I purchased this car used I questioned the salesperson at the used car lot about this recall paper that was in the glove compartment about the recall on the fuel injection. He told me it was nothing. Bull!!! Why have that paper in the car if there wasn't a recall for the fuel injection when I bought it back in July 2023. No dealership should have the right to sell any car with a recall already in place. I want to sue the used car dealership for selling me this lemon. The car dealership was key auto of Somersworth nh but now they have a new place in Rochester nh...they should be held accountable for selling me the vehicle with a recall already in place. Ford said recall didn't go into effect till 2025, but why have a document in the car about it when I purchased car in 2023. Makes no sense.

- Kittery, ME, USA

AWD fault, pre-collision assist and hill start assist warnings displaying in cluster.

- Ann Arbor, MI, USA

The sunroof trim fell down while I was driving. This caused the sunshade to retract completely. It is available for inspection upon request. The safety concern is that this was startling to the driver and caused me to swerve. Luckily there were not any other cars around. If I had a passenger in the back seat, they could have been harmed. The problem was reported to the dealer where I bought the car and also to another dealer where I had some recall work done. I also did a live chat with someone from Ford within in the Ford app. I was told this is not covered under warranty and if I needed to have it looked at, I would have to the diagnosis fee. There were no warning lights or other indicators that this piece of plastic trim was going to fall.

- Broad Brook, CT, USA

Transmission selector is poking my fingers.

- Englewood , CO, USA

Warning lights coming on and staying on unless I press ok on steering wheel. Warning lights are: pre-collision assist not available, and fault service required, and off, and traction light comes on and stays on.

- Kittery, ME, USA

I am the owner of a 2020 Ford Escape experiencing two serious issues: 1.My vehicle is exhibiting the exact symptoms outlined in Ford CSP 23B56-?"specifically, the failure of the driver-side door check-arm welds. The door produces loud popping noises, feels unstable when opening/closing, and has visible signs of structural stress. Despite this, my VIN has been deemed ineligible for the program. Given that the issue matches the failure described in CSP 23B56, I am requesting a re-evaluation of my VIN-??s coverage and a formal inspection under this program. 2.My vehicle is also subject to NHTSA Recall 25V467 / Ford Recall 25S76, concerning the potential for a cracked fuel injector leading to fuel accumulation on top of the engine-?"a serious fire hazard. According to NHTSA, there is currently no remedy available. This adds another layer of safety concern, particularly considering the compounding risks and Ford-??s delay in delivering a fix. Between the structural door failure and a pending recall involving potential engine fires, I am deeply concerned about the safety and reliability of my vehicle. I am asking that my concerns be formally investigated and that Ford take appropriate responsibility for repairs, reimbursement (if applicable), or an expanded VIN inclusion under the CSP.

- Saratoga Springs, NY, USA

The trim piece located between the sunroof and moonroof is secured only with double-sided tape, which is inadequate. As a result, the trim becomes detached and falls onto the sunroof shade. This causes the shade to come off its track, leading to sagging or complete detachment. When this occurs, the shade obstructs the driver-??s rear visibility, presenting a potential safety hazard

- Little Rock, AR, USA

Check engine light came on and car died at stop sign and wouldn-??t restart. This happened multiple times after filling up car with gas. I took it to my dealership and they said it was the purge valve. I think should have been covered under warranty.

- Sour Lake, TX, USA

This problem is well documented and many other owners have had the same issue with the Ford Escape for many model years including 2020. When the car is left in the heat which is unavoidable these days and the gear shift knob is in the direct sunlight from the windshield it becomes locked. The knob will not turn out of the park position. So, you are stuck and must wait for it to cool. This last time it was several hours risking life being unable to leave the heat and possibly dangerous location. Once the car/shift knob cool normal operations resume. Obviously a engineering design flaw that the car -??can-??t stand the heat.-?? Please issue a recall and have Ford address the issue.

- Santa Fe, NM, USA

The sunroof shade rolled all the way back, detaching itself from the motors that move it. The guard plate between the sunroof and the moonroof fell off as it is held in place by double-sided tape tabs, landing on top of the shade which likely caused the issue. Ford will not repair it under my extended warranty even though the vista roof itself is covered they are classifying the sunshade as a trim piece. They are instead, offering to cover 1/2 of the $1800+ dollar repair. There was no warning prior to this happening and had someone been in the rear seat the large panel would have fallen on them potentially injuring them.

- Lake Orion, MI, USA

While driving the sunshade cover became detached at the front and fell down. This restricted my view out of the back of the car causing a dangerous situation as I was driving down the highway and the only one in the car. It seems like the adhesive holding it failed.

- Alabaster , AL, USA

Inner shade visor for sun roof has become detached from rail mechanism, causing material to sag and bunch up and get stuck when retracting sunroof. Visibility issues caused could cause safety hazard.

- Gilbert, AZ, USA

While driving my 2020 Ford Escape, the internal guard plate located between the panoramic sunroof and the moonroof suddenly detached. It fell onto the retractable sunroof shade, jamming it and making it completely inoperable. As a result, the sunroof shade can no longer open or close, and the roof does not fully seal shut. This creates a serious safety concern -?" the falling piece could have injured a passenger if seated underneath, and the inability to close the roof allows in weather, debris, and noise, which can impair driver concentration and visibility. We took the car to a Ford dealership, and they quoted us over $2,000 to fix and replace the affected parts. This is outrageous, especially considering the failure appears to be a design or manufacturing defect -?" not the result of any misuse. Additionally, there are countless online forums full of Ford Escape owners reporting the exact same issue, especially with 2020 and newer models. This suggests a widespread problem that is affecting many of us, not an isolated case. Ford should be held accountable, and this issue deserves immediate investigation for a possible safety recall.

- Melbourne Beach, FL, USA

The shade on the moonroof dislodged making it difficult to see out of my rear window.

- Mount Pleasant, SC, USA

Sunroof on the vehicle has not been used in awhile and is rarely used. Started with a vacation attempted to open it and heard a very unpleasant sound. Promptly shut it didn't think much about it as we were out of state. Over next week or so started to hear a rattling from right hind area, then sounded like something was sliding. On the way to work actually heard something above me from under the shade, felt up and felt a large peice of glass or heavy metal part. Immediately brought to the dealership. On investigation a few pieces had broken causing a panel to come loose, it's still currently at the dealer being fixed but if I hadn't had the sun shade that peice would have hurt. I could just have a lemon car but if this is a faulty parts do not want anyone else to get hurt. As of now they are having to completely rebuild the sunroof.

- Huntersville, NC, USA

Inside driver door rivets broke preventing door closing and latch is flopping inside door

- Baltimore, MD, USA