10.0
really awful- Crashes / Fires:
- 3 / 1
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 488 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The driver door panel is not welded properly which cause the door to crack when you open it and the arm of the door is broke. I took the vehicle to the shop and they stated that it a welding problem with Ford my issues and now I have to pay for the door. I feel ford need to recall the vehicle and fix the issue free of charge
- South Euclid, OH, USA
The spot welds on my driver door check mechanism broke loose not allowing me to secure the door. This also caused an issue with the driver door window. After inspection the vehicle is currently with the dealership for repair. Driver door open warning lamp presented even when the door was closed. The problem presented itself on 10/26/2023.
- Lees Summit, MO, USA
Check engine light came on Friday and 24 hours later started making a whirring sound lost power on the highway started smoking and smelled like it was going to catch fire. Was impeding traffic and almost caused an accident. Had it towed to Ford dealership where a diagnostic test was run. They determined that it was engine failure and Ecoboost failure. Coolant was leaking into cylinders 2&3. They claim the code fired on September 9. They asked if I had taken it anywhere to clear the code. I most definitely did not. Ford Motor Company is unwilling to make this right and have quoted me almost $9000 to fix this issue. Certain makes and models of 2020 Ford Escape have had engine recalls. This is clearly a malfunction on their part.
- Dayton, OH, USA
The hinge of my driver-??s side door came off. I did file a complaint with Ford but a friend told me to file one here also. It is currently in the body shop getting fixed. It is going to cost over $3,000
- Great Falls , MT, USA
right side driver door hinge is making noise when opened. It is beginning to not unlock when i am entering car. i have to go to passenger side to unlock. I am unable to operate window (up/down) fully. I have taken this to dealer and have been told by their body department that this is an issue that they have seen in on other escapes. Have been advised to not put window down. They are looking into this and will call me but have heard nothing since - 3 weeks. I am afraid that this door will break loose or that I will be unable to get into my car and be stranded somewhere. I am unable to get this fixed and obviously can't trade it as it is a known issue and dangerous. PLEASE RECALL THIS AND HAVE FORD OFFER TEMPORARY VEHICLES UNTIL THIS IS FIXED. i AM A [XXX] LADY WITH NO SAFE TRANSPORTATION! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Connoquenessing, PA, USA
3 welding spots on check arm of drivers side door have failed. Door is difficult to open and close; makes popping noises. Window reluctantly goes down and up.
- Alpena, MI, USA
Drivers door spot welds damaged. Door creeks, window does not go down.
- Hurst, TX, USA
Front driver door makes popping sound and window won-??t work. Car is 2020 and dealership is telling me that it-??s not covered.
- Santa Clarita, CA, USA
Driver-??s Door Check Bracket is being stressed. It sounds like it is breaking. Situation has one on very quickly this past week.
- Fort Worth, TX, USA
Called my dealership for my door problem, says theres been issues with the door check, but im a month and half out of warranty and Ford does not want to take responsibilty for this problem that so many people have with this... so I will have to go pay for this on my own and get a rental car.. I feel as though this should be a recall if so many people are having the same issue!!!
- Newburgh, In 47630, IN, USA
My driver side door all of a sudden started making popping sounds when opening and closing. Got to the point where I could not close the door. I had to disarm the mechanism that was popping. I did a little research and I was able to see the rivets that hold the arm had pulled through the door panel thus causing the arm not to work properly. I am just over the 36,000 mile warranty so will not fall under the warranty. Because I had to disarm this mechanism to be able to shut my door I have no protection to protect the door from over opening and causing more damage. I also see there have been several other complaints of Escape owners having the same issue.
- Commerce Twp, MI, USA
Driver side door has started to make a popping sound when opening and closing. It appears this is coming from inside the door at the door limiter. I am fearing this part could potentially fully break and become unfunctional causing door to pop open and cause potential injury to myself or other drivers on the roadways. Research has shown this is a consistent problem with this year and model vehicle.
- Ottawa, IL, USA
Driver side door makes an unusual sound when opened all the way. Until it got to a point that it makes a popping sound when opened/or closed. The door check bracket is loose. Called the dealership and they said they-??d have to change the entire door?? That would cost thousands of dollars for something that-??s out my control. This has to be investigated and recalled for free. I-??m very concerned that this would eventually cause my car door to fall off while driving. God forbid!
- Springfield, IL, USA
Driver side door spot weld broke
- Watervliet , NY, USA
When hill assist is in use at the end of the hill accelerates and kicks. You have to keep decent distance from other vehicles or you will hit them
- Front Royal, VA, USA
My ford has been in no accidents or anything. One day the door started creaking. Making a CHUNK noise. After a few days of use there was a loud crack and you can see the weld spots have fallen out and the door no longer sits flush. It's the door, it won't close properly that seems like a safety risk. The door is literally falling off. Ford inspected and told me the price to fix would be 4500 bucks. No warnings.
- San Diego, CA, USA
The driver side door hinge has separated/ broken away from the door frame. The damage has also caused internal issues with the working mechanisms inside the door such as the window not going down fully.
- La Vernia, TX, USA
heard a small popping noise when i opened the door. the next day i heard a louder pop and the driver door no longer would hold open. the door check bracket separated from the door.
- Frederick, MD, USA
Driver door door check tore loose bent window track.cant put windows down all the way, sometimes door does not want to close.ford wants 12-1500 to fix there flaw
- Ogdensburg , NY, USA
- Houtzdale, PA, USA