10.0
really awful- Crashes / Fires:
- 3 / 1
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 501 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The left driver's door was making a popping noise. On closer inspection found that the door support bracket was broken. I took it to my local Ford dealer, and they confirmed the bracket was broken. When they replaced the part, the noise was still there. An inspection by the dealer's collision center showed a defect in the door and they stated the entire door had to be replaced. When asked if this was a known issue they replied it was an issue with the 2020 Ford Escape. I asked if my door would fall of their reply was "MAYBE". I was instructed not to push the door to hard when opening and closing the door. I phoned Ford and asked about this issue and the told me that they do not issue safety recalls on their vehicles and suggested I contact your agency. If there is a possibility that the vehicle door may fall off and it is a known issue I believe some safety recall should be issued.
- El Paso, TX, USA
The left driver's door was making a popping noise. On closer inspection found that the door support bracket was broken. I took it to my local Ford dealer, and they confirmed the bracket was broken. When they replaced the part, the noise was still there. An inspection by the dealer's collision center showed a defect in the door and they stated the entire door had to be replaced. When asked if this was a known issue they replied it was an issue with the 2020 Ford Escape. I asked if my door would fall of their reply was "MAYBE". I was instructed not to push the door to hard when opening and closing the door. I phoned Ford and asked about this issue and the told me that they do not issue safety recalls on their vehicles and suggested I contact your agency. If there is a possibility that the vehicle door may fall off and it is a known issue I believe some safety recall should be issued.
- El Paso, TX, USA
The Check Arm Attachment on the driver side door for my 2020 broke off because of poor welding, I have read it is a common issue with the 2020 ford escape
- Glendale , AZ, USA
Driver side door suddenly began creaking and popping when opening and closing. Not sure if it-??s safe to open or close the door, not sure what happened to it or what-??s wrong.
- Lancaster, SC, USA
2020 Ford escape with 37k miles The drivers door started making horrible noises. And became difficult to close properly. All of the spot welds that hold the limiting arm bracket in place have broken and now the arm hangs loose. Window will only roll down part way. This all started 4 weeks ago! I know there is already an NTHSA investigation into this issue. I want to help push it forward to force ford to issue a recall and develop a solution to this defect that is clearly caused by poor manufacturing processes.
- Arizona City, AZ, USA
The sun roof opening panel shield fell off while I was driving. It covers the divider between the front and rear sun roof glass. Luckily I didn't have the shade open so it was just sliding all around the sun shade. I did some research on the problem of the shield falling off. It seems that it is held on by 4 or 5 pieces of double faced tape. If I had had the sun shade opened, the piece could have fallen on me or a passenger in my car. It extends across the width of the car, from window to window. I brought the car to the Ford Dealership in Metairie, La. Matt Bowers Ford. My car is 3 years old with a little over 15,000 miles on it. It is no longer under warranty for this problem. I only have a remaining warranty on the Powertrain. However, Ford agreed to give me a Good Faith Discount and the repair will be $200 instead of the initial $2500 quoted to replace the sun shade and panel shield. When the Service Tech tried opening the sun shade to retrieve the panel and put it back in place, I think it hit a spring and the entire shade rolled up and was ruined. That had to be replaced too.I asked the Service Technician if they were going to install the panel shield with double faced tape again, and he said those were his instructions. I feel that the shield will come down again in time and I might not be so lucky this time and be using the sun roof, thereby possibly getting hit in the head while driving. It needs something stronger than double faced tape. In my opinion this should be a recall and Ford should figure out a better way to install this panel shield. It seems to be happening to quite a lot of Ford Escapes.
- Metairie, LA, USA
Door would make popping sound when opening and closing front driver side door. Window will roll down slowly and up slowly. Stopped using for fear of window getting stuck in down position. Rivets on door have popped loose and door arm housing moves inside slot.
- Manassas Park, VA, USA
My vehicle is exhibiting the issues described in SSM 50150. The driver's side door spot welds have failed on my 2020 Ford Escape hybrid. The issue began as a creaking sound as I opened and closed my driver's side front door. The door was also stiff and difficult to operate. 2 days later the door became even more difficult to open and close. A day after that the door welds failed. After the weld failure the door moved freely except the door catch would jam due to it floating. To allow proper door operation of the door the catch had to be unbolted at the body. After the failure I noticed the door panel around the area of the welds is pushed outward and no longer flush with the door along the edges. Also, since the issue began, the window strains whenever I try to raise and lower it and the window cannot be lowered all the way. My assumption is that the catch is tied to the window track. The window track and door catch appear to be associated with the broken welds. I brought the matter to the Ford dealership's attention, citing SSM 50150. They advised me that the vehicle was out of warranty, that the repair was not part of any mandatory recall and that the estimated repair cost was $2,083.14. They noted the possibility of Ford contributing a couple hundred dollars to defray the repair costs.
- Independence, OH, USA
My door sounds like it is going to fall off. It is making a very loud popping noise when I open it the whole way.
- Houtzdale, PA, USA
The driver door panel is not welded properly which cause the door to crack when you open it and the arm of the door is broke. I took the vehicle to the shop and they stated that it a welding problem with Ford my issues and now I have to pay for the door. I feel ford need to recall the vehicle and fix the issue free of charge
- South Euclid, OH, USA
The spot welds on my driver door check mechanism broke loose not allowing me to secure the door. This also caused an issue with the driver door window. After inspection the vehicle is currently with the dealership for repair. Driver door open warning lamp presented even when the door was closed. The problem presented itself on 10/26/2023.
- Lees Summit, MO, USA
Check engine light came on Friday and 24 hours later started making a whirring sound lost power on the highway started smoking and smelled like it was going to catch fire. Was impeding traffic and almost caused an accident. Had it towed to Ford dealership where a diagnostic test was run. They determined that it was engine failure and Ecoboost failure. Coolant was leaking into cylinders 2&3. They claim the code fired on September 9. They asked if I had taken it anywhere to clear the code. I most definitely did not. Ford Motor Company is unwilling to make this right and have quoted me almost $9000 to fix this issue. Certain makes and models of 2020 Ford Escape have had engine recalls. This is clearly a malfunction on their part.
- Dayton, OH, USA
The hinge of my driver-??s side door came off. I did file a complaint with Ford but a friend told me to file one here also. It is currently in the body shop getting fixed. It is going to cost over $3,000
- Great Falls , MT, USA
right side driver door hinge is making noise when opened. It is beginning to not unlock when i am entering car. i have to go to passenger side to unlock. I am unable to operate window (up/down) fully. I have taken this to dealer and have been told by their body department that this is an issue that they have seen in on other escapes. Have been advised to not put window down. They are looking into this and will call me but have heard nothing since - 3 weeks. I am afraid that this door will break loose or that I will be unable to get into my car and be stranded somewhere. I am unable to get this fixed and obviously can't trade it as it is a known issue and dangerous. PLEASE RECALL THIS AND HAVE FORD OFFER TEMPORARY VEHICLES UNTIL THIS IS FIXED. i AM A 71 YEAR OLD SINGLE LADY WITH NO SAFE TRANSPORTATION!
- Connoquenessing, PA, USA
3 welding spots on check arm of drivers side door have failed. Door is difficult to open and close; makes popping noises. Window reluctantly goes down and up.
- Alpena, MI, USA
Drivers door spot welds damaged. Door creeks, window does not go down.
- Hurst, TX, USA
Front driver door makes popping sound and window won-??t work. Car is 2020 and dealership is telling me that it-??s not covered.
- Santa Clarita, CA, USA
Driver-??s Door Check Bracket is being stressed. It sounds like it is breaking. Situation has one on very quickly this past week.
- Fort Worth, TX, USA
Called my dealership for my door problem, says theres been issues with the door check, but im a month and half out of warranty and Ford does not want to take responsibilty for this problem that so many people have with this... so I will have to go pay for this on my own and get a rental car.. I feel as though this should be a recall if so many people are having the same issue!!!
- Newburgh, In 47630, IN, USA
- Rutherford, NJ, USA