10.0
really awful- Crashes / Fires:
- 3 / 1
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 440 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
When hill assist is in use at the end of the hill accelerates and kicks. You have to keep decent distance from other vehicles or you will hit them
- Front Royal, VA, USA
My ford has been in no accidents or anything. One day the door started creaking. Making a CHUNK noise. After a few days of use there was a loud crack and you can see the weld spots have fallen out and the door no longer sits flush. It's the door, it won't close properly that seems like a safety risk. The door is literally falling off. Ford inspected and told me the price to fix would be 4500 bucks. No warnings.
- San Diego, CA, USA
The driver side door hinge has separated/ broken away from the door frame. The damage has also caused internal issues with the working mechanisms inside the door such as the window not going down fully.
- La Vernia, TX, USA
heard a small popping noise when i opened the door. the next day i heard a louder pop and the driver door no longer would hold open. the door check bracket separated from the door.
- Frederick, MD, USA
Driver door door check tore loose bent window track.cant put windows down all the way, sometimes door does not want to close.ford wants 12-1500 to fix there flaw
- Ogdensburg , NY, USA
My drivers door arm receptor has broken free of its spot weld inside the door, causing severe safety issues. [see Car and Driver article BY ALESSANDRA KAESTNER PUBLISHED: JUL 14, 2023] Same issue. This happened to me today 09/20/2023. * I cannot fully open drivers window because of this defect. Major safety issue if my vehicle goes into water. * I cannot open the door from outside, if locked. Major issue to persons with disabilities who can't climb across the console or back seats. I pulled a leg muscle today doing so. My back hurts also. Ford spot-welded the door arm receptor on a piece of metal that is too thin to provide support. This is enough for a recall. When will you do this" What is taking so long" Already tired of not being able to use drive thru because my window will not lower. A major inconvenience.
- Piedmont, SD, USA
The front driver door is broken. It is about to fall off.
- Hernando, MS, USA
Driver's side door is broken. Started with popping sounds, then just snapped. Door can open and close but automatic window cannot be used. I have a video of the sound the door makes currently but was unable to upload it.
- Fredericksburg, TX, USA
Lift gate malfunction. Popping / sticking while opening & closing
- Sterling Heights, MI, USA
Spot welds on drivers door check arm failed completely leaving the check arm disconnected from the door. The window no longer opens and the door is hard to open and close
- Crystal , MN, USA
broken spot welds in the left front door at the check arm attachment point in the door assembly. Car is unsafe to drive. Could result I in a door inadvertently opening while driving.
- Baltimore, MD, USA
The drivers door made a loud pop when opening and it is now difficult to close and to open. it scrapes and pops out of place along the hinge and on the inside of the door. at one time it was not shutting at all. Hopefully it will not do this again, but something is broken. I was travelling when this happened with a passenger in my car and if m y door would not have shut at all i was far away from home and it would have been a huge inconvenience! I took my car to the dealer i bought it from in my town and he took a video of the noise it makes and the difficulty shutting and opening. He then called me the next day after talking to the techs that they are aware of this happening to some of the Escapes and i will have to seek a private shop to get a new door as he says this is not covered under warranty. This is preposterous and i cannot believe there is not a recall on this issue after i have read about this issue online and it is happening often. There was no warning, just a pop and immediately problems getting the door open and closed.
- Saint James, MO, USA
I-??ve replaced three times my rear window regulators on both sides. This part is only available thru Ford and there isn-??t a 3rd party part. You roll the window down and the regulator stops working/breaks. This has already cost me over $1000 on parts/labor.
- Goodyear, AZ, USA
Drivers side door brake spot welds have broken causing the door to be unstable, unable to open or close, or to not stay open or closed.
- Wapakoneta, OH, USA
Driver side door started to make a noise while using it. Shortly after the door was hard to close and open at the same time and a pop sound happened and door could not close at all due to door arm breaking loose inside of door. I had to take the door apart and try to get the arm out which was a battle but I managed. Door swings open and closed way too easy now. Driver side window now has scratches from going up and down. I am taking my car in for a recall repair on September 15, 2023 and at that time the dealership will be looking into what they can do for me regarding the door arm repair since this happend just outside of the 36,000 mile warranty. The Ford Escape 2020 is at this moment at 38,525.
- Greeley, CO, USA
Driver side door and power window malfunction
- Desoto, TX, USA
The driver's side door made popping or cracking noises when opening and closing. It eventually locked in place while open, and it could not be closed. I took it to the dealer where they initially said that the check strap needed to be replaced. After the part arrived and they disassembled the door, it was discovered that the welds on the component that holds the check strap in place were broken. The car was moved to the body/collision shop for further assessment. In the meantime, I've discovered this has happened with several other 2020 Escapes, but there is no recall as of yet. Obviously, this is a manufacturer defect that needs to be addressed in a more global and urgent manner.
- Gretna, LA, USA
The driver-??s side door has started creaking and having difficult shutting as of this afternoon. Looked closer at the door and the door limiting arm/ check arm seems to be defective and causing resistance and the creaking sounds. The spot welds on the door by the arm have completely come apart.
- Hartland, MI, USA
The front door drivers side is making a cracking popping noise and is not latching. Was never in accident. Dealership says it is unsafe and needs to be replace. Window will not come down and it is also causing the airbag signal to come on. Dealship is u sure if airbag will work because of door. Cat is 3 years old and 37,000 miles.
- Stoughton, MA, USA
- Watervliet , NY, USA