10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 2,752 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2022 Ford Escape. The contact stated while driving at an undisclosed speed, the brakes were making an abnormal squealing and grinding noise. There were no warning lights illuminated. The vehicle was taken to the local dealer on three occasions, who diagnosed that the brakes were working as designed but that the brakes may be replaced to cease the abnormal noise. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 7,000.
- Pooler, GA, USA
When i try to stop from going different times and ways meaning i was on highway off ramp it starts to stop and then it feels like it stops stopping and tries to stop again it os scary each time is different and it does not happen all the time but it skips i had it many times they replaced parts and still doing
- Green Bay, WI, USA
The contact owns a owns a 2022 Ford Escape. The contact stated while driving 40 MPH and depressing the brake pedal to come to a complete stop, the vehicle hesitated to respond and lurched forward. There was no warning light illuminated. The contact stated that the failure recurred while driving. The vehicle was taken to the local dealer, where the cause of the failure could not be determined. Additionally, the contact stated while driving 50 MPH, the instrument cluster and the infotainment system became inoperable. The contact stated that the vehicle lost electrical power. The contact veered to the side of the road. The contact stated that she was able to restart the vehicle and continued driving. The vehicle was not diagnosed or repaired. Additionally, the contact received notification of NHTSA Campaign Number: 23V380000 (Engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 3,000. VIN tool confirms parts not available.
- Minnetonka, MN, USA
The brakes failed completely, the pedal touched the ground. It is currently getting inspected a ford dealership. The vehicle was unable to stop causing it to crash into my house. This could out the driver and passengers are risk if it occurred on a main road or highway. It has not been inspected yet. It is in the process. No. Not warning on the dash for brakes before or after the accident.
- Marysville, MI, USA
brakes grip and pause, jerking the car while braking.
- Hampton, VA, USA
Case#11516274 Ford Motor Company puts metal in there brake pads watch causes a massive amount of brake dust on the wheels, a few days ago I tried getting it off with a power washer it would not clean at all. I reported it to you by the number above, also went to the dealer today, They said they will not fix its Fords problem. That is unacceptable there is brake dust all over the rotors and pad. I need your help! PLEASE.
- Garden City, MI, USA
The contact owns a 2022 Ford Escape. The contact stated while reversing and depressing the brake pedal, there was a loud grinding sound coming from the rear of the vehicle. The vehicle was taken to the local dealer who was unable to determine the cause for the sound coming from the rear of the vehicle. There was no failure with the rear braking system. The contact was informed that the grinding sound would eventually cease. The contact stated that the grinding sound persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 10,000.
- Louisville, KY, USA
Rear brakes squeak/moan when in reverse. The recent TSB from Ford states this is a recurring issue with Escape owners. My vehicle underwent the fix (which should have only taken 0.70 hours, but took 3 hours on a scheduled appointment), only to get the vehicle back and the sound is even louder than it was before. Vehicle went back in for said concern. They installed a brake muffler piece to help muffle the noise. However, whatever was done has now made the brakes loose and the peddle needs to be pushed almost to the ground. So again, the fix isn't the actual fix. Lane Departure and Crossing almost caused an accident. It had rained and there were mud/gravel dust tracks on the road. The cameras thought it was the road line and swerved me multiple times into the oncoming lane. Needless to say, I stopped this feature on my vehicle for safety reasons.
- Greenwood, MO, USA
The contact owns a 2022 Ford Escape. The contact stated that while driving in reverse, the contact heard an abnormal sound emanating from the rear of the vehicle. After a visual inspection, the contact observed brake dust on the wheels. The ABS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a nondescript failure with the entire braking system that was causing abnormal wear on the brake pads. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 800.
- Barnesville, GA, USA
when I am braking while slowing down on an offramp, the brakes will disengage, then hurry and reengaged. its only for a split second, but very scarry, this has happened 3 times. Then a few nights ago I was slowing down and had my foot on the brake very lightly, and the brakes caught and about threw me throw the windshield. I contacted ford and they told me that since they cannot get it to duplicate it, they won't do anything for me.
- Charles Town, WV, USA
Purchased the SUV March 4, 2023. Within the first couple of days, when coming to a stop, backing out, slowing down the brakes makes this horrendous sound. Took it into the dealership and learned of the tsb of the rotors and brakes. They also changed my oil without my permission. Upon getting my SUV back within 2 days it continues with that horrendous noise backing out, slowing down, coming to a stop and stopping. Took it back again and they changed a rotor. The service department is closed on the weekends. Immediately upon getting my vehicle it does it again, but it was a Friday. This time, I take my SUV into the dealership and explain what it's doing. They have a tech take a ride. It makes a faint noise, of course, but he heard it. Now my vehicle the brakes are squealing so loud that you would think I would need new brake pads. My vehicle goes back into the dealership for the 3rd time on Thursday!The service department is absolutely clueless on how to fix this issue! Absolutely clueless!
- Boardman , OH, USA
After having my car for 6 months it began making a terrible noise first thing in the morning when I back out and apply the brakes. It is a bad groaning/moaning noise. When I took it in for service to the dealer they said they could not replicate the problem. The noise continued and I took it again for its regular scheduled maintenance and was again told they could not replicate the noise and that they checked the brakes and everything is fine. It is not fine...I am waiting to the brakes to fail it sounds so bad.
- Kill Devil Hills, NC, USA
The contact owns a 2022 Ford Escape. The contact stated that on several occasions while driving approximately 50 MPH, added pressure needed was needed while depressing the brake pedal to stop the vehicle. No warning lights were illuminated. The contact stated that she was concerned that the brakes might properly fail to stop the vehicle and cause an accident. Additionally, the contact stated that during inclement weather while shifted into reverse(R), there was a loud screeching sound coming from the brake pedal while the brake pedal was depressed. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 27,000.
- Newburgh, NY, USA
The contact owns a 2022 Ford Escape. The contact stated while depressing the brake pedal, there was a squealing sound coming from underneath the vehicle. The contact stated there was brake dust coming from the front driver-??s and passenger-??s side brakes. The vehicle was taken to the local dealer who was unable to identify the cause of the issue. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 500.
- Garden City, MI, USA
The contact owns a 2022 Ford Escape. The contact stated while coming to a stop, the vehicle accelerated independently without warning. The vehicle was taken to the dealer and the dealer stated that no failure was found. The manufacturer was made aware of the failure. The failure mileage was 15,000.
- Davison, MI, USA
The right rear brake area screeches loudly when I back up, even if I am not applying the brake. It happens at different times of the day, not just when I start the car. I have taken it in to be repaired twice and they tell me this is normal because the brakes charge the battery and this is the design. They said it happens when the brakes are wet in the morning. I park my car in the garage and every morning it screeches and does not appear to be a moisture issue. My car is new and began happening shortly after I brought it home. I think I am going to call and insist they replace them, as they are not able to repair them. I am concerned there is something wrong. Also, I don't use the adaptive cruise control, as it has accelerated and frightened me, as it tends to act on its own and may go over the speed limit. When I brake it will turn off, I just don't trust it. I think the controls aren't like other speed controls I have used and I maybe not be used to using them. I'm not sure. I had to put a tint on the front windows and a strip on the top of the windshield because it was clear and the sun came in so bright and would reflect off the dash, I was unable to see. The windshield is close to the steering wheel. When I bought the car the hood and door on the driver's side were not properly aligned. Again, they said this is normal. I had to have them repaired. I have never had so many problems with a new car. I am going to try to get the brakes fixed somehow and get something else.
- Hume, MO, USA
Since purchase, the car has made a loud squealing noise when applying brakes in reverse. Seems to take longer to come to a stop at times when applying brakes but other times jerks to a stop.
- Lennon , MI, USA
On November 12, 2022 at approximately 1:00 p.m. an incident occurred with my 2022 Ford Escape Hybrid in Columbia, MO. As I was parking in the Forum Theater parking lot, the engine surged and I had no brakes. I was at a dead stop and when I released the brake to move into a parking slot, the engine surged abruptly. When I applied the brakes, the pedal went clear to the floor with no braking occurring. I absolutely did not hit the wrong peddle causing this surging of power. As a result, the Escape jumped a curb and ran into a tree doing $14,000 damage. The airbags did not deploy nor did the seatbelts lock with the result of my granddaughters and I being thrust sharply forward. Currently the dealer, Moberly Motor Company has no plans to notify Ford of this incident. The $14,000 repair bill is being borne by my insurance, Shelter Insurance. I have written Ford Consumer Relations but to date I have not had a response. My granddaughters and I were blessed that we were not physically injured seriously. However, we are all three having emotional/mental issues from the wreck. The only warning I had was the brakes squealed when I backed out of a parking place prior to the event. The vehicle is currently at Moberly Motor Company in Moberly, MO awaiting parts for repair.
- Moberly, MO, USA
There is an issue with the brakes and brake dust covers the wheel. The brakes have been squealing when pressed since the vehicle was leased. Each time I inquired at the dealership I was told it was because the brakes were new. Since they brakes continued to squeal after months, I asked service to look at them for me. They did, and said everything looked fine. As of now the front driver side wheel is completely covered in a black substance. Possibly brake dust and the brakes still squeal. I am concerned about the safety of my brakes. I took photos and sent them to my dealership today. This has been on ongoing problem since day one.
- Westland, MI, USA
- Sabinal, TX, USA