10.0

really awful
Crashes / Fires:
1 / 4
Injuries / Deaths:
3 / 0
Average Mileage:
40,437 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #20

Nov 212022

Expedition

  • 147,000 miles
The contact owns a 2017 Ford Expedition. The contact stated that there was a burning odor detected inside the vehicle. Additionally, the blower became inoperable. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 147,000.

- Richmond, TX, USA

problem #19

Oct 212022

Expedition

  • miles
Recalls fixed 11/15/2022 on my 2017 Ford Expedition. I purchased in March 2018 After picking up my Ford from WINNER Ford, Dover DE yesterday 11/15/2022 I realized my backup Camera screen is fuzzy, the stopped working before I even left the premises. In 2022 Ford recalled Expedition Backup Carmera camera with distorted screens but not for 2017. I have had 2 batteries. There has to be an electrical problem. My remote start stopped working in 0ctober 2022 after the recalls were fixed but my keyfob can still lock and unlock, my driver power seat does not move when started or turning off, my doors will not lock using the door buttons, when I open my drivers door there's and alarm as if there's a light on or a malfunction. Fordpass SYNC will not update to the system to newest version and my ForD. I have Ford connected service on my Ford Pass app.

- Dover, DE, USA

problem #18

Jun 012022

Expedition 6-cyl

  • 100,000 miles
The contact owns a 2017 Ford Expedition. The contact stated that the air conditioning and heating systems of the vehicle was not operable. The contact stated that she received recall notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) on September 2022. However, the part to do the recall repair was not yet available. The local dealer and a second dealer, Fallon Ford-Toyota ( 1351 W Williams Ave, Fallon, NV 89406) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

- Sparks, NV, USA

problem #17

Oct 052022

Expedition

  • miles
We went to local dealer to get remedy on blower motor recall. They found the pig tail on resister that supplies power tot he blower motor was melted. Ford has stated that its not a part of the blower motor recall and wants us to pay for repairs. Seems like the electrical fire would start from the power source giving the motor power.... ecspecially since ours got so hot apparently it melted this wires together.This issue should be part of that recall.

- Chatsworth , GA, USA

problem #16

Sep 052022

Expedition 6-cyl

  • 60,000 miles
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) and 22V150000 (Service Brakes, Hydraulic). The contact stated that while driving at undisclosed speeds, he noticed a burning odor throughout the vehicle and that the wiring harness would only operate if the wiring in the harness was pressed. Additionally, the contact stated that the blower motor failed, and the back-up camera was distorted and was inoperable. The system failed warning light illuminated. The contact also stated that the vehicle was taken to the dealer for the recall repairs however, a system update and control module was replaced with a temporary part but failed again. The vehicle was not repaired. The manufacture was notified of the failure and the contact was informed that parts were anticipated to be available by the fourth quarter of 2023. The failure mileage was approximately 60,000. VIN tool confirms parts not unavailable.

- Iowa City, IA, USA

problem #15

Mar 062022

Expedition

  • 100,000 miles
The contact owns a 2017 Ford Expedition. The contact stated while driving 65 MPH, the A/C turned off independently. The A/C failed to turn on until the contact inadvertently touched a wire underneath the dashboard. There was no warning light illuminated. The vehicle was taken to an independent mechanic where the blower motor resistor was replaced; however, the failure persisted. The contact stated that the A/C was stuck on high and would not turn off or turn down. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) and associated the recall with the failure; however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000. Parts distribution disconnect.

- Lake Dallas, TX, USA

problem #14

Aug 182022

Expedition

  • miles
At approximately 100,000 miles our park assist camera began to distort, and over the course of several weeks it finally stopped working. This has not caused any issues so far, but could pose a minor safety risk until it's fixed, as reversing in a large SUV like our Expedition EL leaves much to be desired without a park assist camera.

- Burlington, NC, USA

problem #13

Mar 222022

Expedition

  • miles
Recall on 2017 Ford Expedition - Brake master cylinder. I have had 2 appointments canceled by Ford because they do not have the part in. Am I supposed to wait untill I have an accident because all the brake fluid leaked out. The PIN number on my driver's side door is not working. The driver's door opens after touching one number.

- Dover, DE, USA

problem #12

Jul 162022

Expedition

  • 70,000 miles
While driving out of parking lot during a very warm day (100 degrees), A/C blower was on high as normal: 1. A/C blower suddenly stopped working. 2. A smell of something burning became evident inside car 3. Suddenly smoke started coming out of passenger side defroster and A/C vent 4. After passenger exited vehicle, I went to look under passenger glove compartment and discovered a small fire under dash. Tried to douse flames with water bottles, but with no effect. 5. Opened glove compartment box and flames came out of opening immediately. 6. Witnessed a small size soup can and melting plastic fall on passenger floor of dripping fire 7. Fire spread suddenly up into dash and windshield and then cabin 8. Called 911 and fire department arrived within 3-4 minutes. 9. Fire became an inferno and car burnt to the ground

- Pioneer, CA, USA

problem #11

May 012022

Expedition

  • miles
Our car experienced a failed Throttle Body Assembly. While driving our car, the engine would lose power, and the car would start to violently shake. The wrench light would come on the dash. We would have to pull over whether we were on the highway or a city street. Once we turned the car off and back on the wrench light would disappear. We took the car to our mechanic who could not figure out the issue due to no codes. The Ford dealership told us the same thing as our mechanic - without a code(s) it would take a lot of time and money to figure out the problem. Finally after several (at least 5 time) scary occurrences of this issue, the engine light came on and gave a code. We fixed the issue on June 23, 2022.

- San Francisco, CA, USA

problem #10

Jan 282022

Expedition

  • miles
Phone and Bluetooth are inoperable, as well as usb and auxiliary are inoperable. This presents a danger as the APIM controls a number of functions on the vehicle that could also become safety threat such as relying on the back up camera which has also presented intermittent issues.

- Raytown , MO, USA

problem #9

Jan 022019

Expedition

  • miles
Backup camera displays video while drive forward. Almost like having a tv in front seat. Dealer can not recreate. Happened intermittently. Also goes blank and fuzzy intermittently which there is recall for on 2019 and 2020 models.

- Fresno, CA, USA

problem #8

Aug 212021

Expedition

  • miles
Shortly after the car was started and while still parked, a foul smell was detected and black smoke observed coming from the air vents. The vehicle was then turned off however within minutes of safely exiting all passengers from the vehicle, flames came out towards the passenger seat from underneath the glove box. An unsuccessful attempt was made to smother the flames with large wet towels before being successfully put out with the fire extinguisher. 911 was called and the fire department suspected the cause of the fire was the HVAC motor blower. The battery was disconnected and the car towed to the dealership where it has been for the past week. As of yesterday, according to the dealer, the source of the fire is thought to be a short circuit in the HVAC motor blower. The insurance is awaiting the fire report at this point.

- Perrysburg , OH, USA

problem #7

Dec 212019

Expedition

  • 70,000 miles
Vehicle was 18 months old, manufactured in July 2017, issue arose is December 2019. The power steering went out. We were told it was due to a corroded positive battery cable. We bought a warranty but the repairs were not covered by the warranty because it is considered a "maintenance issue." The repairs cost about $1,000.

- Garland, TX, USA

problem #6

Oct 172019

Expedition

  • 54,000 miles
Car will downshift to 1st gear, engine RPM will go to 8000, and loss of power. This is a major concern with winter coming on, when one travels on ice or snow and car decides to downshift, guess what, one will wreck!! has been to two dealerships for a total of 23 days and they cant find anything. No codes are stored. Also from time to time when starting all electrical power will come on but no start. Take key out wait a few minutes then key works.

- Henryetta, OK, USA

problem #5

Sep 082019

Expedition

  • 27,000 miles
09-10-19 my 2017 Ford Expedition has shut down multiple times while driving down the road. The dashboard lights go black and all power is lost, engine, power steering etc. I had the vehicle towed to the dealer on 09-08-19. While it was being towed, the engine compartment caught on fire and the tow truck driver had to put out the fire with an extinguisher. Fortunately, I decided to have the vehicle towed as this entire experience is a life safety matter.

- Boynton Beach, FL, USA

problem #4

Apr 012019

Expedition

  • 40,000 miles
The contact owns a 2017 Ford Expedition. The contact stated that the electronic touch screen monitor failed to operate. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing or repairs. The manufacturer was not notified of the failure. The approximate failure mileage was 40,000.

- Easton, MD, USA

problem #3

Jan 282019

Expedition

  • 50,100 miles
Rear widow defroster terminal fell off of right side of rear glass, crest Ford of flatrock Michigan replaced rear glass on 12/26/2017 under warranty. On 01/28/2019 the rear window defroster terminal fell of the right side of that rear glass after13 months of use, at that time I was over my 36,000 mile warranty and contacted crest Ford looking for some help with this issue. Crest Ford contacted me about a week later and stated Ford motor would not cover the repair. On 03/01/2019 I appealed this directly to the Ford Motor Co. Customer service and was told they would not replace the glass again. On 03/05/2015 I had a local glass shop replace the rear window at a cost of $262. I feel that this is a safety issue and want to know if this is common with this vehicle and is there any complaints about this with Ford vehicles. Also I would like Ford Motor Company to reimburse me the $262 dollars I spent on the new rear glass. Was driving vehicle both times when the terminal fell off the glass, first time the defroster had just turned off and the second time it was on.

- Trenton, MI, USA

problem #2

Feb 222019

Expedition

  • 51,000 miles
My husband had a car accident on 2/22/2019 with a Dodge tam. The Ram hit my husbands Expedition and non of the airbags deployed. The accident happened at about 40 mph while my husband was sitting at a turn site. The other driver was driving towards my husband and hit him with his truck. My husband estimates the other driver was going about 40 mph. The other driver smashed into my husband as he was idle waiting to turn. My kids are hurt and my husband is hurt as well. The airbags did not deploy at all!

- Fort Lauderdale, FL, USA

problem #1

Dec 142017

Expedition

  • miles
Two weeks after purchasing my car I attempted to start it one morning. I got in the car and proceeded to put my foot on the break pedal and push to start. When doing that the engine did not start and the lights were flickering. I got out of the car took the key with me and the lights still flickered on and off. I had to get it jumped to take it to sun stare Ford. Who stated nothing was wrong with the car. I also have issues with the parking aide. I will just be driving (steets or highways) and all of a sudden the parking aide will go off. I am no where near any cars. It does it speratically. It scares me and now I am not sure if when the sensors on the side view mirrors are on if they are correct when attempting to switch lanes. I can't trust that when I am backing up or parking what the sensors are beeping at. This happens almost every time I drive the vehicle. Again I took the care to sun stare Ford and again no resolution and no explanation. Just laughed and said I don't know.

- Ocoee, FL, USA