09-10-19 my 2017 Ford Expedition has shut down multiple times while driving down the road. The dashboard lights go black and all power is lost, engine, power steering etc. I had the vehicle towed to the dealer on 09-08-19. While it was being towed, the engine compartment caught on fire and the tow truck driver had to put out the fire with an extinguisher. Fortunately, I decided to have the vehicle towed as this entire experience is a life safety matter.

- Boynton Beach, FL, USA

The contact owns a 2017 Ford Expedition. The contact stated that the electronic touch screen monitor failed to operate. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing or repairs. The manufacturer was not notified of the failure. The approximate failure mileage was 40,000.

- Easton, MD, USA

Rear widow defroster terminal fell off of right side of rear glass, crest Ford of flatrock Michigan replaced rear glass on 12/26/2017 under warranty. On 01/28/2019 the rear window defroster terminal fell of the right side of that rear glass after13 months of use, at that time I was over my 36,000 mile warranty and contacted crest Ford looking for some help with this issue. Crest Ford contacted me about a week later and stated Ford motor would not cover the repair. On 03/01/2019 I appealed this directly to the Ford Motor Co. Customer service and was told they would not replace the glass again. On 03/05/2015 I had a local glass shop replace the rear window at a cost of $262. I feel that this is a safety issue and want to know if this is common with this vehicle and is there any complaints about this with Ford vehicles. Also I would like Ford Motor Company to reimburse me the $262 dollars I spent on the new rear glass. Was driving vehicle both times when the terminal fell off the glass, first time the defroster had just turned off and the second time it was on.

- Trenton, MI, USA

My husband had a car accident on 2/22/2019 with a Dodge tam. The Ram hit my husbands Expedition and non of the airbags deployed. The accident happened at about 40 mph while my husband was sitting at a turn site. The other driver was driving towards my husband and hit him with his truck. My husband estimates the other driver was going about 40 mph. The other driver smashed into my husband as he was idle waiting to turn. My kids are hurt and my husband is hurt as well. The airbags did not deploy at all!

- Fort Lauderdale, FL, USA

Two weeks after purchasing my car I attempted to start it one morning. I got in the car and proceeded to put my foot on the break pedal and push to start. When doing that the engine did not start and the lights were flickering. I got out of the car took the key with me and the lights still flickered on and off. I had to get it jumped to take it to sun stare Ford. Who stated nothing was wrong with the car. I also have issues with the parking aide. I will just be driving (steets or highways) and all of a sudden the parking aide will go off. I am no where near any cars. It does it speratically. It scares me and now I am not sure if when the sensors on the side view mirrors are on if they are correct when attempting to switch lanes. I can't trust that when I am backing up or parking what the sensors are beeping at. This happens almost every time I drive the vehicle. Again I took the care to sun stare Ford and again no resolution and no explanation. Just laughed and said I don't know.

- Ocoee, FL, USA