Transmission jerks.Also transmission randomly drops out of gear at 60-65 m/h which make the vehicle stall.Putting passengers dangerous situations on highway.Very dangerous.Car been in shop twice but no adequate repairs been made.Requested transmission exchange which would take care of problem.Request been denied.Putting my wife and two of my children in danger.This car has 10R80 transmission which notoriously has bad reputation.Mechanic claims could not create issue but however does see some problem with the transmission.

- Greensboro, NC, USA

I was driving 70mph when suddenly a red alert on the dashboard said coolant alert 402 degrees the car was not heating up at all before that. I pulled to the side of the road right away. Smoke started coming out trunk ran and in less than 2 minutes the car was on fire.

- New Braunfels, TX, USA

I read that there is a recall on 2021/2022 Fords with Eco Boost but not the 2020. I have had my vehicle into the dealership multiple times due to misfires and loss of all power which has almost caused multiple accidents on the interstate. I accelerate to get into the left lane and lose all power and do not get power back until my vehicle decelerates down to around 40 mph/or a lower gear, causing semi-??s and other vehicles to have to slam on their brakes so that they do no run into the back of me. It idles very roughly and overall has been the worst vehicle mechanically that I have ever owned. The dealerships always say they cannot find anything wrong with it or cannot reproduce it but it happens on a daily basis and keeps getting worse. I have had the transmission updated, changed the cool packs, and changed the plugs which has not helped at all. I want to know why the 2020 Expedition is not included in this recall? This is the most expensive vehicle I have ever purchased and I would expect it to run smoothly with no issues and I am very disappointed. Not only disappointed in the vehicle, but in Ford itself for not acknowledging this issue. I have read many complaints from other customers experiencing the same issues and unable to find a fix for it. I would like some answers and for Ford to make things right with my Expedition. I am not able to trade it in or sell it due to having all the issues that it has and frankly I-??m not sure I trust Ford anymore or if I-??ll ever buy a Ford product again and we have been faithful Ford owners for years. Thank you for your time and I-??ll be looking forward to hearing back from you soon regarding this issue. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Vicksburg, MS, USA

The contact owns a 2020 Ford Expedition. The contact stated while driving approximately 30 MPH, the accelerator pedal was depressed; however, the vehicle hesitated and jolted while shifting gear. The contact stated there was no warning light illuminated. The contact stated that the failure occurred at various speeds while shifting gear. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the vehicle was safe to drive. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 59,158.

- Huntington, IN, USA

This has happened many times throughout my ownership of the vehicle. At times, when trying to accelerate into traffic, changing lanes, etc. The vehicle make a loud clunking noise when it tries to downshift. The transmission acts as if it has no idea what gear to go into. A "system fault" with a wrench appears on the center display along with an audible alarm. The vehicle either loses power altogether or it has downshifted into an extremely low gear which brings the rpms near redline. On several occasions this has put my family in dangerous situations. We came close to getting in a collision more than once. It has frightened my daughter who has special needs. Upon bringing it to ford while the warranty was still in place, they claim they could not replicate the problem. On the way back home from the dealer, it happened again. We made ANOTHER appointment for service, they reflashed the transmission strategy and said it's fixed. It was ok for maybe a few weeks, but the problem continues. Now the warranty is up, and we are still stuck with the same issue which is becoming more and more frequent. Ford will not repair it without charging, yet this issue existed while the warranty was still in place. It's a known defect that presented itself while the warranty was still in place. It was never repaired, Ford only applied a band-aid to get past the powertrain warranty.

- Cornwall On Hudson, NY, USA

Driving at non-highway speeds on roads with hills, the vehicle aggressively downshifts occasionally. It isn't all the time, and it is difficult to duplicate, but it feels rough. I believe a TSB has been issued for this issue. It is well documented and should be recalled, as the known issue was repaired in the 2024 model.

- Milton, VT, USA

Transmission started shifting hard (into and out of park to drive) and (between 3-4 and 7-8 gears). I brought my concerns to the dealership at the end of 2023 and asked if it could be reprogrammed. The advisor stated that the transmission was going bad and to just keep driving it until it failed because they are seeing a lot of failures. In July 2024 we pulled onto the highway when we attempted accelerate the engine revved to redline and the vehicle stopped accelerating. When the gas pedal was lifted the transmission started grinding back into gear. We had to slowly push the gas pedal down to get it home at 30mph. Every time it downshifted it would stop accelerating. Ford did a complete transmission replacement. I also have a 2019 F150 [XXX] ) with 79000 miles on it and it is now showing the same signs of failure with shifting. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Atoka, TN, USA

From early on, the vehicle had a hard shift from 7 to 8. This was discussed with the dealership and they claimed they couldn-??t recreate it. This has been the life of the vehicle. About 6 months ago it began to hard shift in other gears. 3 to 4 being the most common. Then 2 months ago it would slow down, you could hear grinding, then jerk violently forward (finally getting into gear). When we called the dealership to ask they said they would have to look at it. But it was not consistent enough. The vehicle eventually began to slip from gear and jerk forward into gear, everyday. Almost causing me to be rear ended multiple times. Loosing speed at anytime and causing random speeds with the inability to regain speed until the car -??found-?? a gear. I would be driving 60 mph and it would find a lower gear and jerk into gear. It needs a whole new transmission. FORD is aware of this issue with the 10R80 transmission. 3.5 eco boost. My car is un driveable now. It fails to find a gear. A quick Google search will showcase exact stories just like mine with people saying the exact same thing. Harsh shifting. Jerking. Grinding. Loosing speed while driving. FORD didn-??t have a fix for anyone. And now new transmissions are the only fix. Please inspect.

- Bradenton, FL, USA

The 2020 Ford expedition has transmission issues. It will slip gears in the middle of driving, it will stall when trying to change gears from park to reverse to drive. When accelerating the vehicle will rev up in RPMs and drastically drop speed I-??ve had to almost come to a complete stop on the interstate driving 70+ miles an hour. There were no lights or warnings that appeared on the dash. We took it to a mechanic to have it inspected and we were told that we need to replace the entire transmission. We contacted the Ford dealer in which we purchased it from and they are not willing to address the issue. I am a mother of four children, and I-??m regularly driving in the vehicle to take them to and from school and various activities. I am very concerned about the safety of myself as well as my children. Should we be driving and the transmission completely shut down. Since having the vehicle looked at by a mechanic, the warning signs have now turned on and appear every time I start the vehicle.

- Indianapolis, IN, USA

Transmission issue hard shifting slipping out of gears

- Chesapeake, VA, USA

The contact owns a 2020 Ford Expedition. The contact stated that the transmission was shifting hard. The contact stated that while driving 70 MPH, the vehicle jerked and shifted hard on several occasions. The contact stated that the Pre-Collision Assist warning light was flashing. There was an abnormally loud sound detected. The contact stated that the failure was related to TSB: 23-2123. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact called another local dealer, Max Ford of Harrisonville (2502 Cantrell Rd., Harrisonville, MO 64701); but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 70,000.

- Columbia, MO, USA

The contact owns a 2020 Ford Expedition. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to be diagnosed. The contact was informed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000.

- Saint Joseph, MO, USA

On multiple occasions, our car has lurched out of gear going at fast speeds on the highway. It slips out of gear and the car shakes and then it lunges back into gear. On a few occasions, the gas pedal was also inoperable while the car was "finding the right gear". This has been extremely scary for my family when this has happened. The first time we took it to the dealership and they reprogrammed the transmission. Then, it happened again about 6 weeks after the fix, and this time the transmission valve had to be replaced.

- Derwood, MD, USA

Multiple times our car has experienced issues of transmission stalling while at highway speeds, the most recent Wednesday August 7th upon acceleration on highway car lost power and ability to accelerate, a ticking noise was noticeable, very brief shifting alert came across dash and disappeared quickly, no alert was sent to my phone application. The engine did not completely die, but briefly had no power, after letting off of the gas momentarily and re trying the car shifted hard and began to accelerate again. We did take our car to the Ford garage in April of 2024 with these very complaints, we were told no such issues were found with our transmission and ended up having to pay a fee despite our car being under warranty.

- Crown City, OH, USA

The contact owns a 2020 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle briefly jerked and hesitated, prompting thee contact to pull over to the shoulder of the roadway to turn off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The service engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 105,000.

- Austin, TX, USA

Lost control of vehicle-??RPMs almost red lined..transmission shifting gears incorrectly

- Smithville , MO, USA

The contact owns a 2020 Ford Expedition. The contact stated while driving 30 MPH and attempting to accelerate, the RPMs quickly increased, but the vehicle briefly lost motive power before lunging into gear and gaining speed. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter, resulting in damages to the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 61,000.

- Lucasville, OH, USA

Vehicle 10 speed transmission issues. 3x in ford dealer for diagnostics and repairs. 3rd time they did a transmission rebuild. Vehicle was apparently deemed fixed and safe Since then I have almost had 2 head on collisions with 4kids and 3 adults in the vehicle at a speed of 60mph. I went to pass on a single lane road & as I pulled out and put my foot down on the gas the transmission clunked loud, went into neutral and just revved very high rpms. I had to pull back in to my lane in which the car behind me had moved up and there was no space. If it wasn-??t a head on collision I could have been rear ended. I also slowed from 70mph to turn a corner and as I started the turn the transmission could find its gear and launched forward.

- Whitesboro, TX, USA

When driving down the freeway at about 65 mph, i started to accelerate and the transmission disengaged and all power was lost. I let off the gas and about 10-15 seconds later the transmission engaged and i could accelerate. This has happened on two occasions so far. This could have caused someone to crash into me as all power was lost.

- Spring Valley, CA, USA

The contact owns a 2020 Ford Expedition. The contact stated while driving at approximately 57 MPH, the vehicle unexpectedly downshifted to 2nd gear, slowing the vehicle as if the brake pedal had been depressed. The contact stated that the failure also occurred while the cruise control had been activated. The contact stated that after disengaging the cruise control, the vehicle operated as designed. The contact stated there was no warning light illuminated. Additionally, the contact stated that while the transmission was shifting from a lower gear to a higher gear, while depressing the accelerator pedal, there was an abnormal rattling sound coming from the driver-??s side footwell. The contact stated that the "Shift FYS Fault - Service Required" warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 24V444000 (Power Train) however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was 85,343.

- Baytown, TX, USA