10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 12,580 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The car when accelerating feels like it misses a gear then re catches lurching the car. Also when engaging from park to drive, reverse or neutral the vehicle bucks forward. It has been brought to the dealership for a re learn and that only worked for a couple of days. Scheduled again for it to be looked at. There are no warning messages and the vehicle does this when accelerating at random or when letting off the gas then re engaging to drive. This can pose a huge risk when merging to traffic and day to day driving with my family.
- Attleboro, MA, USA
The vehicle jerks back-and-forth while on the highway at random speeds, and at random times I have had the transmission rebuilt twice and they are still unable to replicate the issue. when I leave the dealership and drive it for a day, it starts doing it again, jerking and bucking at high speeds and at low speeds so it is very random.
- Pdlugerville , TX, USA
When shifting from park to drive or reverse, the car slams into gear and jolts the entire vehicle, sever times while going up a steep driveway at a low speed it slips and grabs into gear, while driving into my home complex the speed is 25 MPH so if i have my foot on the gas no problem but when i coast and let my foot off the gas it will clunk super hard like it almost went into reverse or something because the jolt was that severe, same thing will happen when i accelerate onto the freeway and then let off the gas, I don't think this is SAFE at all, pretty scary to be honest. I have a 2020 Ford expedition.
- Canton, GA, USA
Transmission failed multiple times. Caused loss of forward movement and inability to move out of the way of traffic. Caused blind spot sensors to become inoperable. Vehicle would not move and had to push it out of the road and was almost struck by multiple vehicles. Repaired under warranty replaced transmission. Second trans mission has started doing it again. It fails at highway and city speeds. No warning lights Pryor to failure.
- Maud, TX, USA
There are 3 issues going on with my SUV. Each item has been identified or verified at my local dealership. My main issue is that the car occasionally will not go into the correct gear. This mostly happens when I haven't driven the car in a couple of days, and it's cold out. It also shifts hard for no reason. I was informed that there is some sort of transmission issue with my type suv. I never received a recall notice or anything. Second, my alarm goes off in the middle of the night randomly. The dealership said this was due to a faulty latch on the back of the car. They also said this was a newer issue that other customers have had. Last, my pre-collision assist will activate when there is nothing around to trigger it. This has happened one time so far.
- Auburn, ME, USA
While driving the car, it would completly lose power at arounf 45 mile per hour. It seems the transmission does not shift correctly. The automobile is completly unsafe to drive. Dealer says it will take 6 to 12 months to repair unless there is a recall (i have not found a recall yet). Thanks
- Mcallen, TX, USA
Hard shift 3rd-6th gear as well as from park to reverse or drive
- Lakeland , FL, USA
Traveling on the highway I lost all acceleration, the gas pedal wasn-??t functional and the vehicle begins to quickly decelerate, then it corrects itself and accelerates quickly. It has done this a few times already.
- Coral Springs , FL, USA
Frequent Hard shifting, especially going from 3-4 and 6-7 Frequent Clunking and hard shift from Park to Drive or Park to Reverse While traveling in the interstate at approximately 55-60mph, I had to accelerate hard to merge into traffic. After hitting the gas, the vehicle momentarily lost power, felt like it shifted to neutral as I could not accelerate despite hitting the gas. After a few seconds the transmission shifted back and I could accelerate, but it was as the transmission didn't knt what gear to be in and it continued to shift hard before eventually going back to "normal " Set up appointment with local Ford Dealership. They said that the vehicle didn't throw any codes so there was nothing they could do.
- Swanton , OH, USA
Transmission shifts from 3rd to 5th gear very hard and downshifts from 10th to 8th very hard also.
- Lexington, SC, USA
We have had continuing issue related to the 10R80 10 Speed transmission that Ford uses in the Expeditions (for us) along as in the F-150's, Explorers, and other vehicles. We had repair under warranty and now the issue is back doing the exact same issues as before. Multiple people that we know with this transmission also have shifting/hard engagement issues, have had work done, then the issues come back.
- Burleson, TX, USA
When driving the vehicle will jerk and lag between gears. At 70 mpg while excelling the car will jerk and some times pop out of gear and slowdown. Sometimes during slow down it does the same.
- Pflugerville, TX, USA
While I am driving, or stopping to turn or at the red light the engine turned off completely, and a warning signs will display telling me to restart my car again, it is very scary abd dangerous. It happens 3 times so far where I have to turn on my warning flash lights, so cars behind me could pass me or wait until I restart and drive again. It happens with no warning
- Wamego , KS, USA
[XXX] on my way to pick up kids from school in Dallas and take them home. I was driving about 65 mph trying to accelerate to pass an 18 wheeler, to exit. As I press on the gas there was no acceleration. All l hear is motor revving as if I-??m in neutral, it feels like it slipped the gears resulting in the inability to speed up. At this point, I-??m in front of the 18 wheeler, which is coming up on me while I am unable to accelerate. I have to swerve to avoid him hitting me while nearly hitting the car next to me. Luckily, there wasn-??t an accident. It remains this way for about 3 sec & then I take my foot off the gas & try accelerating again & it catches a gear and performs normally. I took it to the dealership & they kept my car for over a month did a complete overhaul on the transmission they said they repaired it & gave my car back. After a few days the same problem occurred. I took my car back & they did a 2nd overhaul on the transmission & gave me my car back. The same day I picked up my car after repairs the same problem happened. I-??ve taken my car to a Ford dealership 6 times now for same issue. Currently my car is back at the same dealership & they-??re trying to correct the issue. I drive 6 children all under 10 years old home from school every day & I have lost all confidence in my vehicle. I-??m terrified when driving on overpasses, merging or trying to switch lanes, I never know when it will happen. As a result of my fear of this happening with the children, I try to avoid driving on highways at all with them, which is very difficult for picking them up. I filed a lemon law claim but don-??t qualify. I have written letters to manufacturer, sent videos of dash when transmission failing so they could see the error codes & gauge-??s but they can-??t seem to fix it. Please help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Forney, TX, USA
Transmission lost power, revved up high and wouldn't shift into gear. All this happened while driving. Taking to Ford dealership for a second time for the same thing. Car is equipped with the 10R80 transmission.
- Round Rock, TX, USA
The contact owns a 2020 Ford Expedition. The contact stated while driving 60 MPH and depressing the accelerator pedal, the RPMS increased; however, the vehicle failed to respond and downshifted. The message "Transmission Fault" was displayed. The contact was able to veer to the side of the road. The contact stated that after 15 minutes, the vehicle made an abnormal clunking sound and shuddered while the transmission shifted into gear. The contact continued driving at low speeds. The dealer was notified of the failure. The dealer informed the contact that the failure was a manufacturer-??s defect; however, the vehicle was not covered under warranty due to the mileage. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 65,600.
- Spicewood, TX, USA
The contact owns a 2020 Ford Expedition. The contact stated when the vehicle was first started, the vehicle hesitated before shifting out of park(P) into drive(D). The contact stated that the vehicle also hesitated while driving at various speeds and then jolted into the next gear. Additionally, the contact stated that after reversing down the driveway and attempting to shift reverse(R) to drive(D) the vehicle hesitated and was still rolling backwards after the contact had shifted to drive(D). The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 36,000.
- Northville, MI, USA
When you rapidly accelerate the power train slips into neutral and you lose power and the engine revs. Let off accelerator and it reengages. The first time I got a warning -??wrench-?? and error message in the Ford Pass app.The next several times no -??wrench-?? or error message. Ford knows the problem exist. They have TSB 23-2249 out that list all covered year and models that the problem can exist on as well as repair instructions. This problem is a safety hazard if you are attempting to enter onto the interstate and you lose power.
- Stockbridge , GA, USA
I purchased this vehicle used, I started having transmission issues here and there and now it's more frequent. I travel from Houston tx to Katy Texas weekly and travel on I-10, the most dangerous road in Houston with my 9 year old daughter and 2 year old son. There have been several times where I was almost rear ended because the vehicle shifted gears and when I would push the accelerator the vehicle would do nothing and just glided. Yesterday traveling to Katy, it happened again but only this time the vehicle didn't shift back into gear for a longer period of time and again almost causing us to get rear ended. I have taken my vehicle to Ford only to tell me that they test drive it and nothing happened so they were not able to fix anything. I have read several complaints about this issue with the 10 speed transmission but nothing is being done about it. This is supposed to be a safe family vehicle on the road but instead it's a DEATH trap waiting to happen. Please, please, please look into Ford being held responsible for this issue that should be fixed. Thank you for your help.
- Houston, TX, USA
- San Tan Valley, AZ, USA