The contact owns a 2013 Ford Explorer. The contact stated that while driving 65 MPH, the driver's side exterior A-pillar trim detached from the vehicle, and the vehicle ran over the exterior A-pillar, wrapping around the passenger-??s side rear tire. The contact stated that the tire subsequently went flat. The vehicle was steered over to the side of the road, and the tire was changed. The vehicle was then taken to a dealer where it was determined that there were two nails in the tire. The contact stated that the mechanic at the dealer suggested that the detached trim might have pushed the nails further into the tire, causing the tire to burst. The tire was repaired, and the debris around the exterior A-pillar trim was cleaned; however, the exterior A-pillar trim was not replaced because the part was out of stock. The manufacturer was not notified of the failure. The failure mileage was approximately 116,000.

- Boise, ID, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE). The contact stated that the dealer was contacted; however, the contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was contacted about parts availability. The contact had not experienced a failure.

- West Chester, OH, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that while driving at 45 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 150,000.

- Santa Ana, CA, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE). The contact stated that the dealer was contacted; however, the contact was informed that the parts were unavailable. The vehicle was not repaired. The manufacturer was contacted about parts availability. The contact had not experienced a failure.

- Spring, TX, USA

See attached document for complaint. We received this recall letter dated February 24, 2024 concerning a recall on our 2013 Ford Explorer Apillar applique t rim. We have contacted our local Ford Motor dealership numerous times concerning this situation with our vehicle, with no satisfaction. The trim came off last year and nothing has been resolved about the problem. The dates that we contacted our local dealership was: 7 /31/24, 9/20/24, 10/18/24, 12/5/24 and 1/13/25. The only response we receive is that our name is on the list for the parts. Apparently, Ford Motor Company has dropped the ball on their responsibility for the safety of their vehicles. There are numerous recalls of Ford vehicles, and it makes us wonder if we can trust a Ford vehicle in the future.

- Badin, NC, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the front passenger's side A-pillar trim detached from the vehicle. The trim was striking the front windshield. The contact pulled over to the side of the road and attempted to secure the trim. The local dealer was contacted. The vehicle was not repaired. The contact taped the trim after arriving at the residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 69,800.

- Kissimmee, FL, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim detached and flew off the vehicle. The contact stated that the A-pillar trim flew off, and the contact was unable to go back to locate the trim. In addition, the contact stated that the vehicle was unable to be sold with the unrepaired recall. The dealer was made aware of the failure; however, the contact was informed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts were not yet available. The contact stated that the recall notification had been received for over a year and a half. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 115,000.

- Sour Lake, TX, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number 24V031000 (Structure). While driving 70 MPH, the exterior A-pillar applique trim on the driver-??s and passenger-??s side of the front windshield detached several months apart. There were no warning lights illuminated. The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 167,000.

- Huntsville, AL, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at an undisclosed speed, the A-pillar trim detached and was flapping in the wind. There were no warning lights illuminated. The contact called the local dealer and was informed that the clips to repair the vehicle were on backorder. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 100,000.

- Commodore, PA, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front driver-??s side A-pillar trim detached. Additionally, the front passenger-??s side A-pillar trim was loose, and the driver-??s side A-pillar trim was temporarily repaired using duct tape. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unavailable.

- Springfield, MA, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving approximately 50 MPH, the front driver-??s side A-pillar trim detached. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.

- Houston, TX, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 140,000.

- Forest Lake, MN, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that while driving at undisclosed speeds, the passenger-??s side A-pillar trim detached from the vehicle. The vehicle was taken to the dealer. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

- Glenwood, AR, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was taken to a local dealer, and the front A-Pillar trims were removed to avoid a failure. The contact stated that the vehicle was left with the A-pillar trims unattached. The local dealer was contacted on several occasions; however, parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Susanville, CA, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Ripley, MS, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Kailua, HI, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver's side windshield exterior A-pillar trim separated from the vehicle and flew off. An unknown dealer was made aware of the failure. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 99,000. VIN tool confirms parts not available.

- Jonestown, TX, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was taken to the dealer, where it was diagnosed that the driver's side windshield exterior A-pillar trim retention clips had failed and needed to be replaced. The vehicle was repaired; however, the contact stated that while driving at an undisclosed speed, the driver's side windshield exterior A-pillar trim started to detach. The vehicle was taken back to the dealer, where it was confirmed that the recall parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 104,000. VIN tool confirms parts not available.

- Pittsfield, MA, USA

The contact owns a?2013 Ford Explorer. The contact received notification of NHTSA Campaign Number:?24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-Pillar trims were detaching. The dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000. VIN tool confirms parts not available.

- Marion, OH, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that A-pillar trims on the front drivers side and passenger-??s side of the vehicle had detached from the vehicle. The failure mileage was 110,000. VIN tool confirms parts not available.

- Taylor, MI, USA