See attached document for complaint.

- Arlington, WA, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving approximately 65 MPH, the driver's side A-pillar trim was blown off the vehicle. The contact was unable to recover the trim. The contact stated that much later, while the vehicle was with the dealer, the dealer informed the contact that the passenger-??s side A-pillar trim was loose, and tape was used to secure the trim in place. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part was not yet available. The dealer and the manufacturer were asked about parts availability and were informed that owners would be notified by mail when parts were available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 120,000.

- Pearland, TX, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the A-pillar trim was detached from the driver-??s and passenger-??s side windshields. The approximate failure mileage was 217,000

- Osage, KS, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver's and the passenger's side A-pillar trims were loose. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

- Cumming, GA, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side exterior A-pillar trim detached and struck another vehicle. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken back to the residence. Several dealers were contacted and confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 146,000.

- Warren, MI, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 60 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted and confirmed that the part for the recall repair was not available. The dealer used black tape as an interim repair. The contact became aware that the seal around the front passenger-??s side windshield had started to deteriorate. Recently, the contact noticed small amounts of water occasionally leaking inside the vehicle from the front passenger-??s side windshield. The vehicle was not repaired after the most recent failure. The contact stated that the driver-??s side A-pillar trim was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue, and no assistance was offered. The manufacturer informed the contact that the seal and leak were symptoms of the recall, but not related to the recall, and therefore not covered under the recall. The failure mileage was unknown.

- Peru, IN, USA

The contact owns a 2013 Ford Explorer. The contact stated that the trim along the front windshield had become loose, and the lining was pushed outward and was partially missing and detached. The contact was concerned that the windshield could potentially loosen or fall out due to the failure. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted and confirmed that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.

- Bethlehem, PA, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that while driving rounding a corner at a slow speed, the front passenger-??s side A-pillar trim detached and separated from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 150,000.

- Monroe, WI, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that a technician went to the residence and diagnosed and determined that the A-pillar trim on both sides of the windshield had failed and needed to be replaced. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The dealer applied duct tape to both sides of the windshield as a temporary fix. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 161,708.

- Rockton, IL, USA

The contact owns a 2013 Ford Explorer. While driving approximately 70 MPH, the passenger-??s side A-pillar trim was blown off the vehicle by the slipstream. The dealer was not contacted because the contact had previously called the dealer and was informed that the part to repair the vehicle was not available. The VIN was included in NHTSA Campaign Number: 24V031000 (STRUCTURE). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 145,000.

- Dearborn, MI, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at an undisclosed speed, there was wind constantly entering the vehicle from the front passenger-??s side of the windshield. The contact inspected the vehicle and became aware that the exterior A-pillar trim on the front passenger-??s side was missing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

- Rocklin, CA, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the passenger's side and driver's side windshield exterior A- Pillar trims had detached from the vehicle. The contact replaced the trims with aftermarket parts; however, the failure reoccurred. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 178,000.

- Medicine Lodge, KS, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the recall remedy parts were not fully available. The local dealer was contacted and confirmed that the recall remedy was partially available. The dealer stated that the driver-side A-pillar trim was available, but the passenger-side A-pillar trim was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and a case was filed. The contact had not experienced a failure.

- Lake Havasu City, AZ, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the contact noticed that the front passenger-??s side A-Pillar trims had become loosened. Two local dealers were contacted on various occasions, including McGovern Ford of Lowell (1212 Westford St, Lowell, MA 01851). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.

- Billerica, MA, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the windshield exterior A-pillar trims had become loosened, and water entered the vehicle through the interior light near the rearview mirror. The vehicle was taken to the dealer, where tape was applied to the trim pieces. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.

- Oglethorpe, GA, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure). However, the part to do the recall repair was not yet available. The VIN tool search showed that there were no recalls associated with the VIN. The contact stated while driving at various undisclosed speeds, the passenger's side A-pillar was loose and damaged the paint on the wheel well. The local dealer was contacted and inspected the vehicle. The contact was informed that there were no issues. The dealer then orders the part to do the repair. The vehicle was not repaired. The contact stated that on a separate occasion, while driving at various undisclosed speeds, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired for the most recent failure. The contact stated that the driver's side A-pillar trim was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 179,904.?

- Opelika, AL, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim on both sides of the windshield began to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to complete the recall repair was not yet available. The vehicle was taken to the dealer, where it was diagnosed that the A-pillar trim retention clips had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 180,000.

- Wittmann, AZ, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the front A-pillar trim sealant had deteriorated, and the failure was progressing. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.

- Los Angeles, CA, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim started flapping. The driver-??s and passenger-??s side A-pillar trims detached from the front windshield and the side window. The contact secured the trim pieces with duct tape. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted and offered to secure the trim with colored tape. The dealer previously informed the contact that parts were not yet available. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 100,000.

- Lufkin, TX, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that on a separate occasion, the driver's side A-pillar trim detached from the vehicle and was loose. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

- Apopka, FL, USA