10.0

really awful
Crashes / Fires:
8 / 3
Injuries / Deaths:
21 / 0
Average Mileage:
39,247 miles

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« Read the previous 20 complaints

problem #113

Jul 052017

Explorer

  • 76,000 miles
Periodically when driving and or stopped or slowing down at an intersection I smell gas or fumes or what may be carbon monoxide. I notice it the most when driving for a longer distance, like more than 30 mins. This has happened multiple times over the last 2 years the date listed below was just the last time I noticed it. It makes me and family sick to our stomach and instantly have headaches. I have taken the car in twice to where I purchased it and they cant seem to find anything wrong. Purchased car from carmax on 1/17/15.

- Windsor Heights, IA, USA

problem #112

May 262017

Explorer

  • 70,000 miles
Front moulding around windshield on both sides came flying off the car on the highway. Very dangerous potential road hazard to all drivers on the road. There are dozens of documented cases of this happening. See link below. Ford sent me to you as they said they will not do anything. www.carcomplaints.com/Ford/Explorer/2013/windows_windshield/windshield_trim_flies_off.shtml

- Miami, FL, USA

problem #111

Jul 162015

Explorer

  • 51,000 miles
When the A/C is on, or if the car is parked and idling, there is the smell of exhaust in the cab of the vehicle.

- Charlevoix, MI, USA

problem #110

May 142017

Explorer

  • 63,000 miles
Cabin fills up with exhaust fumes after speeding

- Georgetown, TX, USA

problem #109

May 062017

Explorer

  • 65,000 miles
We have had continuous problems with carbon monoxide entering the passenger cabin of the vehicle. This vehicle is a marked police department patrol vehicle, a 2013 Ford police interceptor utility SUV (Explorer). We have taken the vehicle back to the dealership 5 times for this problem, and it still has not been repaired. The vehicle has been equipped with an after-market carbon monoxide detector. When the driver quickly accelerates while the HVAC system is in "recirculate" mode, the driver can smell exhaust fumes. The co detector also gives an alarm. We have taken the vehicle to a local fire station, where they used an industrial gas detector, and they have detected up to 35 ppm of co in the front seat area. (the firefighters told us they are required to wear a respirator at 35 ppm.) the driver's blood level of carbon monoxide also has been tested, and 5 ppm of co was found in his blood immediately after driving the vehicle (he is not a smoker). Two primary repairs attempts have been performed. The first was to repair a "pinhole" leak in a gasket on the catalytic converter. The second was a technical service bulletin, where the rear bumper was removed and sealant was applied around some vents. Neither repair was successful. We are preparing to return the vehicle to the dealer for the 6th time. We have had to pay out-of-pocket for all repair attempts so far. Right now, the vehicle has been parked and we cannot drive it because it is too dangerous.

- Park City, KS, USA

problem #108

Jan 072016

Explorer

  • 168,000 miles
I bought car May 3013 started smelling exhaust inside the vehicle and kept asking the dealer to please check it out and asked if there were any other complaints for the same. They acted as though I was crazy never checked it out and I requested it every time took it in for oil and tire rotation. After a while when I would be in the vehicle and excelerate it would smell as though some one dumped a can of gas in the back of the car. When took in the last time dealer I bought it from told me would cost me too much to fix as it was a big job just don't use your real air conditioner. We live in Florida and my grandchildren ride with me that is not an option. The fumes happened when exceleration at low and higher speeds not during same circumstances. The last time where as it had been on the open highway I was simply doing a left turn and this time the exhaust was in the front passenger seat area. This happened for the last four years I reported to Ford customer service the gave me claim number have not heard back. Case number is cas10895619

- Floral City, FL, USA

problem #107

Apr 052017

Explorer

  • 50 miles
There is a consistent smell of sulfur or gas coming into the car through the vents. I was light headed and dizzy while driving. Stopped and roll the windows down. This was not just once but Ford is doing nothing about the problem. I searched for recalls and they said there is no recall on my Ford Explorer for this issues. Please advise as to what I am to do?

- Farmington Hills, MI, USA

problem #106

Jan 012017

Explorer

  • 56,000 miles
For the past several months, I have been getting a foul order emanating from my vehicle. I smell it inside the cabin as well as the exterior of the vehicle after stopping. The odor becomes stronger with longer engine run times or harsher driving conditions. The odor does not smell like oil or gas. I can best describe it as acidic or chemical. I have taken it in to my local Ford dealership for resolution. The service advisor acknowledged that he can smell the odor as well. Unfortunately, they could find no specific cause for the issue. The action they took was to power wash the engine compartment under the belief that it may have been a dead animal. Unfortunately, the smell has not disappeared after that dealership action. I am obviously concerned that it is posing a safety risk.

- Aliso Viejo, CA, USA

problem #105

Dec 302016

Explorer

  • 30,000 miles
I purchased my vehicle as a used car coming off of a lease at a certified Ford dealership. The vehicle now has 31000 miles. The factory warranty ended 10/2016. I first noticed this problem late 12/2016. The vehicle exhibits a strong exhaust odor in the passenger cabin during all times of operation. The odor is much stronger when the vehicle is stationary (I.e., idling at a traffic light) and is very strong during and immediately after hard acceleration. It seems as though the exhaust odor is actually coming through the vehicles ventilation system. The exhaust odor often leaves me feeling sick if I do not crack open the windows for fresh air. I have called my dealership (miller Ford, mount holly, NJ) and explained the problem. The dealership acknowledged having previous similar complaints and stated that there was a service bulletin designed to address the issue. However, since my vehicle is no longer under warranty, the cost of the repair would not be covered. I now have been driving the vehicle for approximately 3 months, enduring these exhaust fumes. I feel that this is a serious safety issue that could adversely affect my health and the safety of others if I were to become overwhelmed by the exhaust's co. I cannot afford to just stop operating this vehicle and buy another.

- Hainesport, NJ, USA

problem #104

Aug 012013

Explorer

  • 1,000 miles
When accelerating inside cab fills with fumes. Was fixed once to no success.

- Hartford, WI, USA

problem #103

Jan 012017

Explorer

  • 50,000 miles
Fuel odor when starting the vehicle and exhaust smells while driving

- West Chester, PA, USA

problem #102

Mar 132017

Explorer

  • 70,000 miles
We bought the vehicle used and with 48 hours noticed an exhaust smell inside cabin when sitting at a traffic light or stop sign.

- Douds, IA, USA

problem #101

Feb 092017

Explorer

  • 14,000 miles
My husband and I own a 2013 Explorer. Several weeks ago when my husband was backing out of the garage and driveway, the vehicle slid into our stone wall and cost us $250 and the insurance company $1955,21. That was when we discovered the 4 wheel drive was not working on the Explorer. We took it to montrose motors in montrose, pa and were told that the vehicle did not receive a computer update. Supposedly without that update the 4 wheel drive was disengaged. For the computer to be updated. For the computer to be updated it cost us $37.10. We were never notified by Ford that this would happen to our vehicle. This accident may now make us lose our accident free discount and increase our premiums also, imagine if we were driving on the road in a snow storm and thought we had 4 wheel drive. We could have had an accident and hurt or killed someone or ourselves. I really think Ford was irresponsible for this issue if Explorer's have this problem. We were GM buyers and switched to Ford, but I have to say I am now disappointed.

- Montrose, PA, USA

problem #100

Mar 102017

Explorer

  • 94,600 miles
The sulfur/sitting egg smell from the exhaust system has become so strong that its was giving me head aches and making me feel sick that I had to trade the vehicle in and take a very big loss on it.

- Bryans Road, MD, USA

problem #99

Mar 022017

Explorer

  • miles
Smells like exhaust fumes inside car while driving or idling sitting still. On two occasions I had to stop and get out of the car because I felt tired and sleepy. Most of the time I can't smell anything but my eyes burn and I feel dizzy and lightheaded when I get out of the car after driving. I had someone check the exhaust muffler etc. Did not finds anything. I called a Ford dealership explained the problem they did admit they had heard of the problem. I am taking it in next week to check it out.

- Crossville, TN, USA

problem #98

Jul 162016

Explorer

  • 65,000 miles
I had my three grandchildren for the day and we decided to go to a hands-on museum. My grandson had never been car sick and has not been since that day. He was riding in the third row seat when he became very sick. We pulled the car over and he threw up. After a few minutes of fresh air, he was fine. Numerous times, my husband has asked me what the rotten smell was coming from in my car. Once the media reported the carbon monoxide problem with Ford Explorer, I realized this was the same odor we had smelled so many times and the reason my grandson became so sick while riding in the third row seat. I called the Ford dealership where I purchased the car and they said their phone had been ringing off the hook because the media had blown everything out of proportion. They indicated that they were unaware of the problem and nothing was currently being done to fix it. I'm not willing to sacrifice my grandchildren, so I traded cars and lost lots of money in the process. I had to finance another car for 75 months in order to protect my family. I think Ford should compensate customers for their loss. I hope something is done about this before someone has to lose their child or their own life to carbon monoxide poisoning.

- Linville, NC, USA

problem #97

Feb 012015

Explorer

  • 52,414 miles
The smell of exhaust fills the vehicle sometimes when it is in motion.

- Freeland, MI, USA

problem #96

Jan 262017

Explorer

  • 120,000 miles
Climate control system. There is a pungent odor coming from the system at various times, usually when the air conditioner is operating. This has been an ongoing issue and the source has not been identified. The engine will begin running rough at idle, both in drive and park, as though it were going to stall. The problem was checked and compared to another new vehicle, which had not been purchased, and identified as being "normal". most recently both catalytic converters failed. They were replaced and it does not appear to have corrected any other issue.

- Tujunga, CA, USA

problem #95

Feb 212017

Explorer

  • 61,813 miles
I smelled sulfur the day I bought this vehicle. I am 37 weeks pregnant, and have a two-year-old. I felt dizzy upon driving this vehicle. This is unacceptable. There is no return policy for our vehicle, despite the fact that I bought

- Saint George, KS, USA

problem #94

Feb 132017

Explorer

  • miles
There is a strong exhaust odor that in my car. I am unable to use the ac and heat because of the side effects I get. (massive headaches, blurred vision, nausea). I just bought my car in December 2016 and I contacted the Ford company I bought my car from and they are unaware of this defect. I am scared to put my 7 month old in my car and will not put her life in danger because of this issue.

- Graham, NC, USA

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