I am a 100% disabled veteran and I need a reliable vehicle. Please advise me of my options related to my safety recall. I received a safety recall notice 19S17/NHTSA recall 19V-435 in June 2019 for the rear suspension toe links. The work was completed on July 2, 2019. I received another safety recall notice 20S62/NHTSA recall 20V-675 for the rear suspension toe links (same issue) in Dec, recall dated Nov 2020. I contacted the Ford dealership and scheduled an appointment for Dec 7, 2020. My advisor stated to me that my car had failed inspection and my vehicle would be kept overnight. She also stated the parts were on back order. I was taken to enterprise to obtain a rental vehicle. I called Ford headquarters to explain to the agent my vehicle had failed inspection and was at the dealership. The agent stated that Ford had cancelled the recall and only certain models were affected. I was still perplexed because my vehicle failed inspection. My advisor sent me a text on Dec 9, 2020 stating the eta is Dec 11 when the part would be sent, and she would provide me with an update on Dec 11, 2020. She called me on Dec 10 or Dec 11, 2020 and stated that Ford had cancelled the recall and that I could pick up my vehicle. I told her I was confused because my vehicle failed inspection. She stated that Ford headquarters was called, and she was also confused as to why Ford had cancelled the recall. The invoice never stated that the part(s) failed only the recall was listed. If I had not promptly called when I received the safety recall I would never have made the appointment, never had known the part(s) failed and never contacted Ford headquarters. If the dealership states that the part did not fail, then why was I provided a rental for a week? also, when I typed in my VIN on owner.Ford.com and NHTSA.gov zero recalls came up. Thank you for your attention for my concerns.

- Virginia Beach, VA, USA

Hydraulic failure my steering wheel gets stuck and very hard I cant move the vehicle I need to turn it off and back on then is drivable but it has done this to me on the highway with my kids I'm scare when this happens I need to stop and in the highway everyone is driving high speed I dont have time because I cant even turn the wheel because it gets very hard and it has happend to me couple of times

- Fort Worth, TX, USA

Catalytic converter failed at 137,000 miles

- Gretna, NE, USA

Smelling a weird smell coming from the cabin like carbon monoxide smell.

- Panama City, FL, USA

The contact owns a 2013 Ford Explorer. The contact stated while his wife was driving 40 mph, making a slight turn in the roadway she lost control of the vehicle as the steering wheel failed. No warning lights were illuminated. The vehicle went into a slight ditch stopping in a driveway on the opposite side of the road. The contact's wife was not injured. The vehicle was towed to the contact's residence. The contact called local dealer victory lane Ford, Inc. (903 old rte 66 N, litchfield, il 62056) who informed him that the rack and pinon needed to be replaced. The vehicle was not repaired. Manufacturer. Was not notified of the failure. The approximate failure mileage was 100,000.

- Walshville, IL, USA

The ceiling around the sunroof on my 2013 Ford Explorer started dripping water during a rain. The next morning I had over an inch of standing water in my car. It had dripped all over the front center of the SUV. Now my floorboards are going to be moldy and musty due to Ford's poor sunroof design. Allowing only a few small holes for water to drain out of the sun roof area is ignorant. After these holes gets clogged the entire thing it gets filled with water and shorts out the motors.

- Doylestown, OH, USA

I have a check engine light on was told it was the fuel lid.it now chugs and seems like transmission. When it rains water gets in car. Which goes into our electricity system. Our usb doesnt work all the time. My controls for sun roof does not work the screen is stuck open. I am on medicein that I can not be exposed to light. Gas problem started right after oil change

- Toddville, MD, USA

I lost communication with the climate controls it says, causing my heat to come on full blast and I can not turn it off. I live in Florida and this is very unsafe.

- Live Oak, FL, USA

On January 12, 2020, while driving home to Florida from Georgia, involved in an accident that seriously injured 26 year old driver and her 2 children, ages 8 and 4. although the children were able to go home with weeks of the accident, the driver was left with severe injuries and impairments, traumatic brain injury, and in a coma for nearly 2 months. The 26 year old driver recently came home in March after spending time at brooks rehabilitation, but we recently received a phone call from the dealership where the car was bought about recall 19S17. We are wondering if this recall could have possibly played a part in this accident, as she was braking when the vehicle became uncontrollable and veered off the road, and she went head on into a semi-truck going the other direction on the highway.

- Tamarac, FL, USA

Complained of faulty power steering error message coming on when starting vehicle for 1.5 years to Ford dealership with no exact response regarding the issue. They said they reset the system and it should work fine afterwards. The next day I still had the issue. I then complained again about it but it was in the shop for numerous issues and that was overlooked/ignored. My power steering has now gone out completely and the recalls for the power steering ended for Explorer manufactured after Feb. 2012 and mine was manufactured in Dec. 2012. I asked if the dealership was required to report issues when customers bring their vehicle in to the shop and they said no. They are only reqiured to report them when they repair it or do work to it, not just assess that there is an issue. Lesson learned, always report your issues here. My power steering could have gone out while driving but thank god it didn't. it went out as I was paying a bill and had turned my car off for less than 2 minutes. Therefore, the vehicle was stationary. It is incredibly frustrating that they want me to pay for something that is a known Ford issue and that my car is currently not able to be driven. Much less, I have complained about the issue and they could have prevented it by letting me know the power steering fault is common and to get it repaired sooner rather than later to prevent a wreck.

- Harriman, TN, USA

It occurs 1 to 4 times while I'm driving. All of a suddenly the the gas pedal doesn't work and the terrain management system is off. I have to turn off the engine in the middle of the road in order for it to work again. Also, there's a weird smell coming coming out when all windows are closed and the ac is on.

- Dededo, GU, USA

My Ford Explorer has a distinct odor when I accelerate. I brought it into the Ford dealership, and they said there was nothing wrong. I have had a continual strong smell from the vehicle. It happens when I press the gas pedal, generally on an uphill incline.

- Woodland Park, CO, USA

Natural gas smell on interior of vehicle especially when idling, gas smells like rotten eggs or sulfur. It causes me to get headaches and dizziness.

- North Branch, MI, USA

For the last two month, my vehicle have had a oil burning smells, I changed the oil, but the smell is still there. This is right after I turn on the heat.

- Salem, MA, USA

Exhaust smell in the cabin when driving. Checked the door seals and other places where it could be coming from and found no breaks in them. That leaves the exhaust system could be leaking into the cabin

- Cibolo, TX, USA

We have just become aware that exhaust gasses are leaking into the passenger compartment and apparently have been for some time, causing headaches, dizziness and eye irritation. We located a tsb from Ford (tsb 16-0166) relating to the issue and became aware that Ford had offered to fix the issue. Both the center for auto safety and the NHTSA investigated this issue resulting in Ford notifying owners of potentially affected vehicles offering to fix the issue for free. I never received a letter, and when I called the Ford customer service line I was told that my vehicle's VIN was not affected. With the leakage of the exhaust into the cabin I've earned the right to call bs. This is not the type of defect that will repair itself and presents a clear and present risk of serious injury or death, as evidenced by the multiple reports of crashes. This should never have been allowed to be swept under the rug and warrants a recall and inspection/repair of every vehicle in the category. Date below is the date that we took it in to the Ford dealership for diagnosis and repair, but the effects have been noticed for several weeks.

- Boonville, MO, USA

Smell of smoke, and tapping noise prior to fire. Smoke came from near the center console between driver and passenger seat. Fire started. Made a complaint prior about smell of smoke and noise.

- Hollywood, SC, USA

Tapping noise after turning car off. Burning smell but no visible smoke.

- Hollywood, SC, USA

I was driving my 2013 Ford Explorer and began to feel as if I was about to pass out. I pulled over a few times but I kept feeling worse. I parked and called a friend to take me to emergency. Although I was shaking and felt faint, the doctors could not find a cause. Hospitals do not test for carbon monoxide levels unless requested - at the time it wouldn't have crossed my mind. The following day I drove my car and this physical reaction happened again. I then realized that it was something in my car that was causing this. I took my car to a Ford dealer and they found that I had carbon monoxide leaking into the cabin. I believe that there should be mandatory recalls for these cars, not customer satisfaction programs. Their letters state that 'these vehicles are safe', and clearly that is misleading and untrue.

- Altadena, CA, USA

I own a Ford Explorer and it's been haveing problems..there is a wrench light turning on the panel..and it just stops running.engine completely shuts off..I have a 2 month old baby and I fear for our safety..my Explorer turned off in the middle of the expressway with trailers and fast cars almost hit me..I know alot of Explorer owners that are haveing the same problems..the dangerous matter is engine shuts off while running and the diagnostics cant find nothing wrong..this should be a recall for Explorer it really dangerous the engine just shutting off while running U can crash and get killed if U get hit while all cars are driving fast in expressways..its happened several times now..wrench light turns on and then engine turns off while running it happens more when U fill up the tank with gas..tends to happen..its scary..its happened several times first time was last year then once a month and now it's been doing it 5 to 6 times a day..that's Y I took it to get checked..plus it has recalls on it also..to top it off

- Alamo, TX, USA