10.0

really awful
Crashes / Fires:
8 / 3
Injuries / Deaths:
21 / 0
Average Mileage:
39,247 miles

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« Read the previous 20 complaints

problem #233

Aug 142019

Explorer

  • 103,000 miles
I have been smelling exhaust fumes in the cabin since purchasing the vehicle. This day I was getting a headache and felt like I was going to pass out. I pulled over shut off the engine and rolled down the windows before passing out. Woke up 30 mins later. Since then I have not driven the vehicle without the windows rolled down.

- West Lafayette, IN, USA

problem #232

Mar 062016

Explorer

  • 35 miles
I purchased this vehicle and it constantly floods inside the vehicle when it rains or I go through an automatic car wash. This has been over 3 years of me paying people to blow out sun roof. To no avail. I drive and water constantly pours from the ceiling console, seatbelt holes on either side of the car and from under the dashboard area. Almost 6 to 8 inches deep of water at times. I have to drive with towels on my lap and shower curtains on the floors. My insurance company is no help, neither is dealership of purchase.

- Jacksonville, FL, USA

problem #231

Jul 302019

Explorer

  • 100 miles
While driving the care begins to slow down even though I am hitting the accelerator and eventually comes to a complete stop where I have to pull off the side of the road and turn off the car and restart. Then I will start driving and it will happen again. In a 10 minute drive the other day it turned off 3 times. Haven't driven the car in over a week because I'm scared it will happen to me and cause an accident.

- Ottawa, IL, USA

problem #230

Jan 012017

Explorer

  • 110,000 miles
My blutooth pairing with iphone was compromised by someone other then me. It wouldnt let me listen to blu tooth on my phone. When it did let me listen the music that once sounded good now no matter what I did it sounded horrible. Another thing I noticed was the performance seemed to be greatly increased with poor mpg and then after awhile and still is this way there is a lack of performance and the motor has a completely weird sound since this started happening. I forgot to mention I had previosly had my phone connected thru the sync app and it had some nice features I was using until all this unexplainable things started happening. Once I noticed the volume on the radio was all the way up the next time I had entered my vehicle. And it seemed like in 2017 it would only happen when I was not far from my house and as time went on it seemed like they could change settings no matter where I was. I would program sync settings and before you know it sync is doing excatly what I had turned off. There was a couple other things I wrote down back when they happened that I need to find and then I can report back.

- Apple Valley, MN, USA

problem #229

May 072019

Explorer

  • miles
Pillars flying off car and power transfer unit not working

- Riverside, CA, USA

problem #228

Jul 082019

Explorer

  • miles
2013 Ford Explorer. Consumer writes requesting any available information regarding vehicle.

- Buffalo, NY, USA

problem #227

May 012013

Explorer

  • 90,000 miles
Two issues the power assist failed multiple times when drive at low speeds. The second is the front suspension failed in 2013 multiple complaints ignored by Ford and NHTSA. Dealer refused to fixed under warranty. This type of vehicle has recalls for these two issues all but the base models and Ford refused to repair my vehicle both issues cost over $1000 to repair.

- Conroe, TX, USA

problem #226

May 282019

Explorer

  • 93,906 miles
This dealing with the my sync (myford touch). The system will will cause the screen to go black, it also will cause the A/C & heater, navigation, and radio to stop working. This happens while the vehicle is moving. To restore the system you have to pull over and reboot the system by turning off the vehicle. I just recieved a customer satisfaction program alert for Ford on 5/25/2019. Dealer will not repair because they clam that the program has expired. But I can have the repair done for the cost $1200

- Shreveport, LA, USA

problem #225

Nov 202012

Explorer

  • miles
The vehicle been at the dealership many times because carbon monoxide fume inside the vehicle. This have cause many health problems to me and my wife (such as headaches, drowsiness etc.).

- Aguada, PR, USA

problem #224

May 112019

Explorer

  • 92,000 miles
I noticed the outside trim around the sides of the windshield appeared loose on the driver but mostly passenger side of my car. A few weeks later when I started driving over 10 mph down the road, I heard a noise like something beating against my windshield. I noticed the rubber seal around the windshield and between the trim and the windshield had come off and was flapping in the wind against my windshield and car. The body trim is now loose as well. I had a little water even leak into the car. It was very distracting and almost caused my wreck. I had to temporarily tape the rubber trim down as it keeps coming loose and gets worse as you drive (which you have no choice when you are not close to home or can't get your vehicle in for repairs until weeks later).

- Madison, MS, USA

problem #223

Mar 012019

Explorer

  • 90,000 miles
My vehicle was in a stationary position when the 'shift to park light illuminated'. this is a real accident waiting to happen since the vehicle could role.

- Jacksonville, NC, USA

problem #222

May 052015

Explorer

  • 25,000 miles
Door ajar notification remains on when all doors are closed and vehicle is in motion. Alert tone will sound when vehicle starts moving or comes to a stop. Auto door locks will not function or doors will not remain locked. Interior dome lights remain on until vehicle starts motion. The vehicle was serviced by Ford and sensors cleaned under warranty at 25K miles. Fix lasted about 4 months. Current mileage 67K.

- Midlothian, VA, USA

problem #221

Apr 202019

Explorer

  • miles
The horn from the steering pad isn't working. It has been brought to Ford dealership service center on 3 occasions & they have stated the horn is operable and they don't see anything wrong with it. However, the horn stops working within 24 hours. The alarm horn does operate which leads me to believe there's some wiring/mechanical problem with contact when pressing the steering wheel horn pad. A case was filed w/ Ford customer care who referred me back to the dealer and they 'found' the horn to be operable & stopped working on a Saturday morning. On 4/29/19 I contacted Ford again and the representative pretty much said the vehicle is out of warranty & there are no extended warranties on the car so I was out of luck. I explained to him that it appears it may be some sort of manufacturing defect posing a hazard/liability to my family which he showed no interest of caring. The horn at this time is not working.

- Oak Lawn, IL, USA

problem #220

Apr 222019

Explorer 6-cyl

  • 30,000 miles
I am requesting that the dot NHTSA look into the possibility of a tire defect that can affect the safe operation of vehicles with cooper discoverer srx tires. I purchased a set of 4 cooper discoverer srx tires and had them professionally installed on my 2013 Ford Explorer. The size is 255/50R20. During the winter of 2018-19 they began to leak air excessively when it was cold. The loss would grow to a point the low air light came on every week. It was various tires causing the issue. This continued throughout the winter and into the spring of 2019. The leaks are more severe when driving than when the vehicle is stationary. I believe the tires may have been compromised to the point that they are continuing to leak when it is warm outside now. Over the past 3 months I have had them in 2 separate times and have been told the tires do not have a hole in them nor leak at the bead but are leaking due to weather or other. I have made multiple attempts with cooper tires to handle the safety issue and they not handled their warranty matter. I have been to two separate dealers who sent me back to the original installer and they have had them off two times to verify the issue. Before this safety issue becomes a serious incident I would like to see the tires investigated or possibly recalled. I am concerned about the safety of these tires and believe the model may reduce safety as they age. Mine are 2 years old almost. Thank you,

- Bemidji, MN, USA

problem #219

Apr 212019

Explorer

  • 77,700 miles
Corrosion of the ac lines running under the vehicle and of the rear ac condenser housing, which is exposed to the environment, caused a complete failure of the ac system and allowed all of the refrigerant to leak into the environment.

- Shelby Township, MI, USA

problem #218

Apr 182019

Explorer

  • 104,500 miles
While driving down the highway my passenger windshield mold flew off the car almost causing an accident.

- Ft Stewart, GA, USA

problem #217

Jan 012019

Explorer

  • 60,000 miles
Rain water leaking into the vehicles back hatch and coming through the seat belts, causing wet seat belts, seats, spare tire equipment, and personal and items in cargo area.

- King William, VA, USA

problem #216

Apr 022014

Explorer

  • miles
Fuerte olor a monoxido de carbono en interior de la cabina

- Culiacan, CA, USA

problem #215

Mar 212019

Explorer

  • miles
I have a 2013 Ford Explorer and just today found out about the carbon monoxide problem. Bought it certified/used from a Ford dealer in tn in 2016. About that time, I started having headaches and dizzy spells, and weakness in my arms and legs. The same symptoms I just learned today other people have experienced in a Ford Explorer. In Dec 2017 I moved to fl and the first few months I was here I had my car to the Ford dealer numerous times for a different problem (the sync issue). Never was I told anything about a carbon monoxide problem. When I get off work today I am going to buy a cm detector to check this. I am very suspicious that this is what has caused all the medical problems I suddenly began experiencing about 3 yrs. Ago. I'm also contacting an attorney.

- Gainesville, FL, USA

problem #214

Mar 072019

Explorer

  • 80,000 miles
I purchased my car brand new in 2012. I have a 2013 Ford Explorer. There was a recall #14S06 in 2014 that did not include my car, which was manufactured in the same year. The cars steering issue is a mechanical manufacturing defect. I am told that "because my car was not listed within the dates listed within the year 2012 that the recall was issued". despite notices, there is still a manufacturer's defect that I was told that Ford would not resolve. This defect is through no fault of my own. The car has less than 100K on it. I almost had an accident because it just suddenly locked up and wouldn't even turn and became inoperable. I would just like Ford to provide reimbursement or replacement parts for the repairs. I am not trying to get them to buy me a new car. The dealer is charging $2500+ to repair it. I believe that Ford knew or should have known that the problem would not only be limited to cars that were within a certain time frame, rather, they knew or should have known that the issue could extend to other vehicles of the same type that were manufactured within the same year.

- Pasadena, CA, USA

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