10.0
really awful- Crashes / Fires:
- 11 / 1
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 79,005 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The contact owns a 2013 Ford Explorer. While driving 30 mph, the steering failed and the electric power steering warning indicator illuminated. The contact scheduled an appointment with gullo Ford of conroe (925 interstate 45 S, conroe, tx 77301, (281) 367-0000). The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 106,000.
- Conroe, TX, USA
Loss of power steering and "service power assist" light along with another warning light. Built in June, I'm not covered by recall #14S06.
- Taylor, MI, USA
My car experienced a complete loss of steering. The power steering module did not allow manual input and the steering wheel was locked in place and would not turn at all. The problem started gradually making a popping sound when turning the wheel. It then changed to a grinding sound and the steering would get stuck and then pop loose. I experienced this on a trip out of town when I was driving at highway speeds driving back home. I stopped for gas and when I got back in the car it said "service power steering" then a few minutes later said "service power steering now". before all of this happened there were no error messages or service messages displayed. The Ford dealer in topeka, ks identified the rack and pinion and worm gear as the fault and none of the technicians know why no manual input was being accepted by the car to turn the steering wheel even a little bit. I feel like this should have been covered under the recall 14S06 from 2014 but apparently my vehicle was manufactured a few days after the dates that Ford defined in that recall. I am out over $3000 for the repair, towing, ride to get to the rental car 100 miles away, rental car, and shipping of my truck after repair to my home. All I want Ford to do is admit that the dates that they put on the recall were not inclusive of all vehicles that were affected.
- Oklahoma City, OK, USA
The contact owns a 2013 Ford Explorer. While driving various speeds, the steering seized. The contact pulled the vehicle over and had it towed to his residence. In addition, the power steering assist and advancetrac warning indicators illuminated. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was 80,000.
- Reedsville, WV, USA
I was driving on Sunday, May 19th. My steering was fine when all of a sudden my dash started to light up. Power steering loss and then it said advanced traction fault. I don't even know what that means. So I tried to pull over and noticed I couldn't even move my steering wheel is was so hard to turn. I pulled to the side of the street and was able to get my vehicle towed into the repair shop down the street. They took one look at it and said there is an electrical fault with it and it is a recall on the Ford Explorer. So he gave me the recall number and I had the truck towed to the Ford dealership where I purchased my vehicle. They looked at it and said it's not part of the recall! even though my vehicle falls within the date range of being assembled and it is a 2013. The dealership will not cover it and now they want $2,430 to repair. I read the whole recall and my truck did what the recall said it was doing. I have had nothing but problems with the truck since the day I bought it. It was only 2 years old when I bought it and I had to bring it back a week later as the catalytic converter was bad. One & a 1/2 years later I had to replace the cc again and just last summer it is now on it's third cc. I am so tired of pouring money into this vehicle but I don't have a choice because it is bleeding me dry. Please help on this as it seems there are many Ford owners in the same boat as me. I have to put the $2,430 on my cc again and hope to get reimbursed for this recall. It's so sad that they will not admit that this truck is not what it was sold to be, a reliable vehicle. I will not buy a Ford vehicle ever again!
- Glen Ellyn, IL, USA
On 5/19/20I was driving my Ford Explorer down the road 45 mph posted limit was driving fine then in motion my message center alert came on saying power steering fault service now my tryck has less then 80000 miles on it I managed to get it off the road to a parking lot aftering struggling to turn the steering wheel once I parked it I shut the vehicle off then waited 2 minuted before starting it when it came on the message alert came on but this time it saying power steering fault service now when attempting to turn the steering wheel it was very hard I managed it home and parked it till the nxt day Monday 5/20/19. I took it to the dealer and there telling me my VIN is not on the recall list for 2011 to 2013 Ford Explorer which it is experienceing the same problem and have to pay out of pocket over 1000 dollars which I dont have please help my manufacture dat was 3/2012 Ford my 2013 Explorer.
- Detroit, MI, USA
Power steering went out as I was driving down the road. Dealership says throwing out codes for Ford recall # 14S06. They said my car was not in recall since it was built in may of 2012. Ford customer service was no help.
- Cortland, NE, USA
Power steering loss for the 2nd time, even after dealership inspection. Claimed to not be a apart of 2013 recall list.
- Fayetteville, NC, USA
While driving power steering just gave out and caused me to lose control over the vehicle. Luckily no accident occured, but there was no warning or message from the vehicle just loss of control. Looked up problems related to this issue and found recall 14S06. However, my vehicle was not covered under the recall even though the symptoms are the same as described by the recall.
- Novi, MI, USA
The contact owns a 2013 Ford Explorer. The contact stated that while the vehicle was parked at campground and as the contact attempted to drive the vehicle, the steering lost power. The power steering assist warning light illuminated. The contact called on the fritts Ford dealer (951-687-2121, located at 8000 auto dr, riverside, ca 92504) and was told that there was no recall. The manufacturer was not made aware of the failure. The failure was not repaired. The failure mileage was approximately 68,000.
- Riverside, CA, USA
Steering is hard to steer. Feels like you have no power steering. Doesn't happen all the time just when you turn the steering wheel when driving slow. Also paint on the hood peeling off. Took to a garage for the steering and they say it's a known issue but no recall.
- Oakland, MD, USA
The Ford Explorer comes with electronic power steering. Mine is working intermittently and quits right in the middle of slow turns. I checked online and this is a known problem for these vehicles and there has been a recall...however, my VIN is not one them... and there are thousands of the same complaint. Ford needs to expand its recall.
- Minneapolis, MN, USA
Power steering assist fault.. while operating a vehicle fault comes on steering gets hard hard to control causing my wife to almost get to an accident. It only comes on once in a great while to reset its you have to shut the car off and turn it back on it only happens in the morning when she's taking the kids to school it's rare but it's happened four times already
- San Antonio, TX, USA
Steering gearbox faulty and can fail in motion, based on internet searches, this is a common issue and there are recalls for some 2013-2014 vehicles. Likely should be extended. Gearbox issues are occuring now, will probably replace before there is a catastrophic failure.
- Farmington, UT, USA
As I was driving on the freeway, my power steering sensor flashed on the dash saying to service power steering soon. About 5 minutes later I found myself battling to change lanes and turn all together. My power completely cut out while driving doing speeds of up to 50 mph. Ive never had an issue or even a warning beforehand. The recall needs to be extended to my make and model as my vehicle was produced 30 days short of the recall.
- Houston, TX, USA
The contact owns a 2013 Ford Explorer. While driving 65 mph, the vehicle shuddered. The vehicle was taken to sterling mccall Ford (6445 southwest fwy, houston tx 77074, (281) 588-5000) where it was diagnosed that the steering rack assembly failed. The manufacturer stated that the vehicle was not included in NHTSA campaign number: 14V286000 (steering). The vehicle was not repaired. The failure mileage was 80,246.
- Kemah, TX, USA
On 18 April 2019 filed complaint number: 11197130. Power steering was just becoming difficult to turn. Called Ford for existing recall on power steering (NHTSA campaign number 14V286000). Ford stated that this vehicle VIN was not part of the recall. On 20 April 2019 the power steering failed at approximately 10:30pm in newburyport MA. Wife was driving. Almost crashed into pol. Stopped at the last second. This vehicle should be covered under recall. This was a safety issue. Someone could have been killed if a young driver was behind the wheel.
- Salem, NH, USA
Driving on straightaway doing about 45mph and coming to a stop. Service lights & bells popped on and power steering stopped working.
- Yukon, OK, USA
While driving the car, the steering intermittently locks up for about a second. Afraid this will cause an accident if steering locks for extended period of time while young driver (daughter) is behind the wheel. Sometimes wheel locks when attempting to remove key from ignition. Ford says this particular vehicle is not covered under "loss of power steering assist" recall. This is a very expensive repair and a safety issue.
- Salem, NH, USA
- Sarasota, FL, USA