The individual has a 2013 Ford Explorer with two active recalls for rear toe link fracture and reached out to Alton Blakely dealership in Somerset, Kentucky, to have it repaired. However, the dealership refused to repair the vehicle and directed the individual to find another dealership. The reason given was that in the past, they have conducted the repair and left the vehicle in worse shape than before, with the vehicle unable to be appropriately aligned, leading to uneven wear on the tires. The individual is looking to draft a complaint to the National Highway Traffic Safety Administration (NHTSA) about the dealership's refusal to repair the vehicle, despite it being a recall repair.

- Williamsburg, KY, USA

The contact owns a 2013 Ford Explorer. The contact stated while pulling out a parking lot, the vehicle lost power steering functionality with the power steering assist warning light illuminated. The vehicle was not diagnosed. On another occasion, the contact stated while driving 30 MPH, there was an abnormal sound coming from the vehicle. The vehicle was taken to an independent mechanic, and the contact was informed that the wheel hub needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering) or 17E048000 (Wheels, Suspension). The failure mileage was 155,000.

- Crookston, MN, USA

This winter I began starting my vehicle and letting it warm up before driving it. After letting it run approximately 10 to 15 minutes, I opened my door and to get in and there was a very strong exhaust smell inside. I would have to roll my windows down to clear the cabin of the fumes. This happened every single time I would let it sit and warm up. There is also something happening with what I believe is my drive-train. There is a lot of different noises (squealing/whining, grinding (metal to metal), clanking and thumping) when I give it gas after sitting at a light. As soon as I step on the gas pedal it makes all the above noises and jerks, then acts like it doesn't want to go. It finally kicks in then goes. Once it kicks in, it drives just fine. The noise sounds like its coming from the undercarriage and sometimes the rear end. I am not driving the vehicle now, it is parked in my driveway, so I am currently without transportation. There is also a very loud popping noise coming from the front end. I was told this could be ball joints or possibly stabilizers.

- Broken Arrow, OK, USA

No incidents steering makes loud noise

- Clayton, DE, USA

Our Explorer has been riding extremely rough going down smooth highways and the slightest bump in the road make the car shake sideways as if it-??s almost bending in half. Last week, We drove a couple miles down the road and stopped at Walmart. After loading groceries up I started the car to leave and the steering wheel was harder than normal to move. I thought we might have had a low tire and we weren-??t that far from home, however as we-??re driving home, the dash notification screen lights up and says power steering assist fault. So I then let off the gas pedal attempting to try to slow down and this causes the steering wheel to completely tighten up, almost causing us to wreck as I can no longer move the steering wheel more than an inch in either direction while going down the highway. The only way I was able to get us home safely was stopping and going no more than 15 mph until we pulled into our driveway. I will not let my family get in the car until I know we-??re all completely safe and out of harms way. The Ford dealership in Ponchatoula said it will have to be towed there and the problem won-??t go away until the faulty steering motor is fixed. We were told they-??ve had plenty Explorers come in with the same problem as our year, make, model and engine. I-??m 6-??2 230lbs I should not have this much trouble trying to turn a steering wheel either driving or sitting still.

- Ponchatoula , LA, USA

The contact owned a 2013 Ford Escape and requested to be removed from the recall notification lists.

- Redbud, IL, USA

I bought this car 2020 an spoke to them about this popping noise when I turn my steering wheel, well the other I had it repair thinking it was struts an springs but to fine out it was the rack and pinion bushing they had to have this knowledge. Then my backup camera went out it's because there to large structural issues at each rear hang that seems to be body putty in so they act sold this car without a full inspection I don't think so it has structural damage at the time of me purchasing it.

- Centerville , IL, USA

The contact owns a 2013 Ford Explorer. The contact stated when the vehicle was taken to the local dealer to be inspected for a vibration and unknown noises, the check engine warning light illuminated. The vehicle was repaired for the check engine fault. The contact also stated while driving approximately 25 MPH and making a left turn and occasionally while reversing the vehicle, the vehicle would vibrate abnormally. The contact related the failure to the suspension. The manufacturer was notified of the failure. The approximate failure mileage was 163,000.

- Shelby, NC, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted and the dealer had rescheduled the appointment twice. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- New York, NY, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact indicated that while driving over a bump in the roadway, there was a clunking sound coming from underneath the vehicle. The cause of the failure was not determined. VIN tool confirms parts are not available. The failure mileage was 112,000.

- Goodlettsville, TN, USA

The contact owns a 2013 Ford Explorer. The contact stated that while having routine maintenance performed by an independent mechanic, she was informed the brake pads and rotors needed to be replaced. Additionally, the suspension was compressed onto the tire. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 100,000.

- Jennings, LA, USA

The contact owns a 2013 Ford Explorer. The contact stated that after the vehicle was serviced under NHTSA Campaign Number: 21V746000 (Suspension) the vehicle experienced rear-end stability issues causing the vehicle to fishtail while driving at various speeds. The vehicle was taken back to the dealer. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 111,000.

- Arlington, TX, USA

My vehicle was originally recalled for Recall 20S62. I received the letter in November 2020, I took my vehicle to Wayland Ford. They confirmed my car did need to be repaired but also needed additional six inch bolts as well. I reached out several times to the dealer, they were waiting for parts due to COVID and supplier shortage in materials. In February I called back- Wayland Ford informed me I should have received a letter from Ford Motor which I did in Dec 2020 indicating my car did not need to be repaired. I did file a case with Ford Customer Care CAS30091178 for this very recall. There was nothing she could do, Ford is knowingly letting customers drive defective cars and Ford has chosen to do nothing to cast a wider net to make sure they have contained the defect therefore I am submitting a complaint.

- Wayland, MI, USA

There was a recall for the toe joints so I took it to omeara ford in Northglenn colorado to get it fixed and when I got the car back I noticed it shook really bad when you step on the break no matter what speed. I took it to my local mechanic because I thought it was possibly my alignment. They stated per the recall an alignment should've been completed to complete the recall and advised I take it back to Ford. When I took it back to Ford, They stated a complete alignment wasn't completed and wasn't nesseccary only a partial was done and wanted to charge me to look at the vehicle again. I have kids and quite frankly it is scary to stop. I ended up taking it back to my local shop and had them do an alignment which it needed and I have documentation. However, It still shakes very bad and I believe this has to do with the recall not being completed correctly. This poses a risk to me and my children daily becuase I fear I am not going to be able to stop or my tires are going to fall off.

- Westminster, CO, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving 30 mph, the passenger-??s side rear wheel detached from the rear suspension causing a loss of steering control. The contact stated no warning light was illuminated. The vehicle was towed to an independent mechanic and was diagnosed with the rear lateral links needing to be replaced. The vehicle was repaired. The contact was relating the failure to NHTSA campaign number: 20V675000 (Suspension). The manufacturer had been informed of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 74,540.

- Chicopee, MA, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, the rear end of the vehicle would shake and vibrate. The vehicle was taken to the local dealer packey webb Ford located at 1815 w. ogden ave, downers grove, il 60515-2615, who indicated that the rear suspension toe links were faulty and needed to be replaced. The contact stated that the toe links had fractured while being tested at the dealer. The contact was later informed that the vehicle was not included in the NHTSA campaign number: 20V675000 (suspension). The contact stated that the vehicle had experienced the same failure listed in the recall. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.

- Boiling Brook, IL, USA

2013 Ford Explorer. Consumer writes in regard to safety recall notice 20S62/NHTSA recall 20V-675, and is mailing in the orginial copy.

- Springfield, VA, USA

My 2013 Ford Explorer has one recall for suspension. My vehicle is making cracking noises both on front and rear when I turn or when I go on top of a bump. The problem I have is that I'm deployed to colombia and my vehicle was sent down here two months ago. Can I have a Ford dealership look at my vehicle and fix the suspension problem in colombia? Ford had done work on my car in Texas a couple of years ago for this same problem and they charged me hundreds of dollars but the problem was not fixed.

- El Paso, TX, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 20V675000 (suspension) however, the part to do the recall repair was unavailable. The contact called derrow shirkey Ford Lincoln (1248 E main St, montpelier, oh 43543, (419) 485-3181) where it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated recall was received on Nov. 2020 regarding toe link fractures due to faulty parts. I was repaired and installed in 2019 and now again in 2021.

- Montpelier, OH, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 20V675000 (suspension). The contact stated that the vehicle had experienced the failure stated in the recall notice. The contact notified the local dealer ed koehn Ford of wayland (1159 w superior St, wayland, mi 49348, (269) 792-2205) and it was confirmed that the vehicle was included however, the part was not yet available. The contact later received a letter which stated that the recall notification letter was sent in error and that the VIN was not included in the recall. The same dealer was contacted and confirmed that the VIN was not included in the recall. The contact was informed that the repair had to be paid for out of pocket. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 185,000.

- Wayland, MI, USA