I bought this car 2020 an spoke to them about this popping noise when I turn my steering wheel, well the other I had it repair thinking it was struts an springs but to fine out it was the rack and pinion bushing they had to have this knowledge. Then my backup camera went out it's because there to large structural issues at each rear hang that seems to be body putty in so they act sold this car without a full inspection I don't think so it has structural damage at the time of me purchasing it.

- Centerville , IL, USA

The contact owns a 2013 Ford Explorer. The contact stated when the vehicle was taken to the local dealer to be inspected for a vibration and unknown noises, the check engine warning light illuminated. The vehicle was repaired for the check engine fault. The contact also stated while driving approximately 25 MPH and making a left turn and occasionally while reversing the vehicle, the vehicle would vibrate abnormally. The contact related the failure to the suspension. The manufacturer was notified of the failure. The approximate failure mileage was 163,000.

- Shelby, NC, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted and the dealer had rescheduled the appointment twice. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- New York, NY, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact indicated that while driving over a bump in the roadway, there was a clunking sound coming from underneath the vehicle. The cause of the failure was not determined. VIN tool confirms parts are not available. The failure mileage was 112,000.

- Goodlettsville, TN, USA

The contact owns a 2013 Ford Explorer. The contact stated that while having routine maintenance performed by an independent mechanic, she was informed the brake pads and rotors needed to be replaced. Additionally, the suspension was compressed onto the tire. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 100,000.

- Jennings, LA, USA

The contact owns a 2013 Ford Explorer. The contact stated that after the vehicle was serviced under NHTSA Campaign Number: 21V746000 (Suspension) the vehicle experienced rear-end stability issues causing the vehicle to fishtail while driving at various speeds. The vehicle was taken back to the dealer. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 111,000.

- Arlington, TX, USA

My vehicle was originally recalled for Recall 20S62. I received the letter in November 2020, I took my vehicle to Wayland Ford. They confirmed my car did need to be repaired but also needed additional six inch bolts as well. I reached out several times to the dealer, they were waiting for parts due to COVID and supplier shortage in materials. In February I called back- Wayland Ford informed me I should have received a letter from Ford Motor which I did in Dec 2020 indicating my car did not need to be repaired. I did file a case with Ford Customer Care CAS30091178 for this very recall. There was nothing she could do, Ford is knowingly letting customers drive defective cars and Ford has chosen to do nothing to cast a wider net to make sure they have contained the defect therefore I am submitting a complaint.

- Wayland, MI, USA

There was a recall for the toe joints so I took it to omeara ford in Northglenn colorado to get it fixed and when I got the car back I noticed it shook really bad when you step on the break no matter what speed. I took it to my local mechanic because I thought it was possibly my alignment. They stated per the recall an alignment should've been completed to complete the recall and advised I take it back to Ford. When I took it back to Ford, They stated a complete alignment wasn't completed and wasn't nesseccary only a partial was done and wanted to charge me to look at the vehicle again. I have kids and quite frankly it is scary to stop. I ended up taking it back to my local shop and had them do an alignment which it needed and I have documentation. However, It still shakes very bad and I believe this has to do with the recall not being completed correctly. This poses a risk to me and my children daily becuase I fear I am not going to be able to stop or my tires are going to fall off.

- Westminster, CO, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving 30 mph, the passenger-??s side rear wheel detached from the rear suspension causing a loss of steering control. The contact stated no warning light was illuminated. The vehicle was towed to an independent mechanic and was diagnosed with the rear lateral links needing to be replaced. The vehicle was repaired. The contact was relating the failure to NHTSA campaign number: 20V675000 (Suspension). The manufacturer had been informed of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 74,540.

- Chicopee, MA, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, the rear end of the vehicle would shake and vibrate. The vehicle was taken to the local dealer packey webb Ford located at 1815 w. ogden ave, downers grove, il 60515-2615, who indicated that the rear suspension toe links were faulty and needed to be replaced. The contact stated that the toe links had fractured while being tested at the dealer. The contact was later informed that the vehicle was not included in the NHTSA campaign number: 20V675000 (suspension). The contact stated that the vehicle had experienced the same failure listed in the recall. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.

- Boiling Brook, IL, USA

2013 Ford Explorer. Consumer writes in regard to safety recall notice 20S62/NHTSA recall 20V-675, and is mailing in the orginial copy.

- Springfield, VA, USA

My 2013 Ford Explorer has one recall for suspension. My vehicle is making cracking noises both on front and rear when I turn or when I go on top of a bump. The problem I have is that I'm deployed to colombia and my vehicle was sent down here two months ago. Can I have a Ford dealership look at my vehicle and fix the suspension problem in colombia? Ford had done work on my car in Texas a couple of years ago for this same problem and they charged me hundreds of dollars but the problem was not fixed.

- El Paso, TX, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 20V675000 (suspension) however, the part to do the recall repair was unavailable. The contact called derrow shirkey Ford Lincoln (1248 E main St, montpelier, oh 43543, (419) 485-3181) where it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated recall was received on Nov. 2020 regarding toe link fractures due to faulty parts. I was repaired and installed in 2019 and now again in 2021.

- Montpelier, OH, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 20V675000 (suspension). The contact stated that the vehicle had experienced the failure stated in the recall notice. The contact notified the local dealer ed koehn Ford of wayland (1159 w superior St, wayland, mi 49348, (269) 792-2205) and it was confirmed that the vehicle was included however, the part was not yet available. The contact later received a letter which stated that the recall notification letter was sent in error and that the VIN was not included in the recall. The same dealer was contacted and confirmed that the VIN was not included in the recall. The contact was informed that the repair had to be paid for out of pocket. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 185,000.

- Wayland, MI, USA

There's a popping sound when I hit a bump and make turns. In addition to that it started sounding like metal grinding and while driving my Explorer had a bounce and would sway when hitting bumps and taking curves. A very unsafe and scary feeling. It's mainly in the front but the rear end makes cracking sounds also. It's worrisome.the popping occurres as soon as I turn the wheel after I start it. The swaying and bouncing happens while in motion especially on the highway.I purchased the vehicle November 2020, and noticed it a day or two after when it was to late to return to car lot.

- Wytheville, VA, USA

I am a 100% disabled veteran and I need a reliable vehicle. Please advise me of my options related to my safety recall. I received a safety recall notice 19S17/NHTSA recall 19V-435 in June 2019 for the rear suspension toe links. The work was completed on July 2, 2019. I received another safety recall notice 20S62/NHTSA recall 20V-675 for the rear suspension toe links (same issue) in Dec, recall dated Nov 2020. I contacted the Ford dealership and scheduled an appointment for Dec 7, 2020. My advisor stated to me that my car had failed inspection and my vehicle would be kept overnight. She also stated the parts were on back order. I was taken to enterprise to obtain a rental vehicle. I called Ford headquarters to explain to the agent my vehicle had failed inspection and was at the dealership. The agent stated that Ford had cancelled the recall and only certain models were affected. I was still perplexed because my vehicle failed inspection. My advisor sent me a text on Dec 9, 2020 stating the eta is Dec 11 when the part would be sent, and she would provide me with an update on Dec 11, 2020. She called me on Dec 10 or Dec 11, 2020 and stated that Ford had cancelled the recall and that I could pick up my vehicle. I told her I was confused because my vehicle failed inspection. She stated that Ford headquarters was called, and she was also confused as to why Ford had cancelled the recall. The invoice never stated that the part(s) failed only the recall was listed. If I had not promptly called when I received the safety recall I would never have made the appointment, never had known the part(s) failed and never contacted Ford headquarters. If the dealership states that the part did not fail, then why was I provided a rental for a week? also, when I typed in my VIN on owner.Ford.com and NHTSA.gov zero recalls came up. Thank you for your attention for my concerns.

- Virginia Beach, VA, USA

The fuel tank has a gap between the place you fill up gas from gas leaking still.the wheels make a popping sound when you make sharp turns

- Havasu Lake, CA, USA

The contact owns a 2013 Ford Explorer. The contact stated they took their vehicle into the dealer (ramp motors, Inc. 4869 nesconset hwy, port jefferson station, NY 11776; (631) 473-1550) for a recall. The dealer informed them their vehicle had the failure and their rear suspension toe links needed to be repaired. The contact was also informed that their VIN was not included in NHTSA campaign number: 20V675000 (suspension). The manufacturer was made aware of the issue and referred the contact to the manufacturer. The approximate failure mileage was unknown.

- Mount Saini, NY, USA

I received notice about a safety recall for my ball joint suspensions for my vehicle. Actually two notices from Ford. I scheduled my vehicle for recall service and apparently my vehicle VIN does not fall under the recall. You can literally hear my ball joints knocking every time I make a turn. Even the mechanic confirmed that my ball joints were horrible but his hands were tied because my VIN did not pop up in his system with the recall. How is it I get not one but two notices for the safety recall and now my vehicle is not covered under the company recall" when again you can literally hear the joints knocking every single time I make a turn. Is it really going to take for me to get into an actual accident to have this issue addressed"

- Hawthorne, NJ, USA

The contact owns a 2013 Ford Explorer. The contact stated that while reversing the vehicle, there was an abnormally loud sound coming from the rear of the vehicle. The contact received a letter from the manufacturer regarding a ball joint failure and recall. The contact took the vehicle to langdale Ford (215 w magnolia St, valdosta, ga 31601, (229) 394-4334) and was informed that the rear suspension ball joint needed to be replaced. The contact received a second letter from the manufacturer which stated that the vehicle was not included in the recall repair. The contact was informed that the rear suspension ball joint was previously replaced under NHTSA campaign number: 20V675000 (suspension) by the previous owner however, the recall repair failed to fix the vehicle. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was unknown.

- Stockton, GA, USA