The contact owns a 2013 Ford Explorer. The contact stated they took their vehicle into the dealer (ramp motors, Inc. 4869 nesconset hwy, port jefferson station, NY 11776; (631) 473-1550) for a recall. The dealer informed them their vehicle had the failure and their rear suspension toe links needed to be repaired. The contact was also informed that their VIN was not included in NHTSA campaign number: 20V675000 (suspension). The manufacturer was made aware of the issue and referred the contact to the manufacturer. The approximate failure mileage was unknown.

- Mount Saini, NY, USA

I received notice about a safety recall for my ball joint suspensions for my vehicle. Actually two notices from Ford. I scheduled my vehicle for recall service and apparently my vehicle VIN does not fall under the recall. You can literally hear my ball joints knocking every time I make a turn. Even the mechanic confirmed that my ball joints were horrible but his hands were tied because my VIN did not pop up in his system with the recall. How is it I get not one but two notices for the safety recall and now my vehicle is not covered under the company recall" when again you can literally hear the joints knocking every single time I make a turn. Is it really going to take for me to get into an actual accident to have this issue addressed"

- Hawthorne, NJ, USA

The contact owns a 2013 Ford Explorer. The contact stated that while reversing the vehicle, there was an abnormally loud sound coming from the rear of the vehicle. The contact received a letter from the manufacturer regarding a ball joint failure and recall. The contact took the vehicle to langdale Ford (215 w magnolia St, valdosta, ga 31601, (229) 394-4334) and was informed that the rear suspension ball joint needed to be replaced. The contact received a second letter from the manufacturer which stated that the vehicle was not included in the recall repair. The contact was informed that the rear suspension ball joint was previously replaced under NHTSA campaign number: 20V675000 (suspension) by the previous owner however, the recall repair failed to fix the vehicle. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was unknown.

- Stockton, GA, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 20V675000 (suspension). The vehicle was taken delacy Ford (3061 transit rd, elma, NY 14059, (716) 668-1200) to be diagnosed. The contact was informed that the toe link needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the recall was sent in error and the vehicle would not be covered under the recall. The contact had not experienced a failure. The failure mileage was 153,488.

- Lancaster, NY, USA

I recieved a letter stating that my vehicle was in recall for the rear toe link suspension. The description of this recall is happening to my vehicle but it's not the rear it's the front that's describing all the symptoms. What are my options?

- Batesville, AR, USA

I mother of 3 (15, 13 & 11) & wife got into a major car accident on November 17th, 2020 at about 8:10am driving South on the whitestone expressway South a highly trafficked highway with 4 driving lanes. Police report no. 2020-109-2709. I explained to all instances including police, paramedics, tow company, car insurance, Ford auto dealer, repairing shop, etc. That my car simply failed me. I suddenly lost 100% control of the direction of the car and I was forced into invading all the lanes to my left as I was driving on the far-right side. I am an experienced driver for over 30 years I was totally aware and focused on regaining control of the vehicle, but it was simply not possible, the car spun out and I got eventually hit on the back really strong. The Ford Motor Company has issued several recalls related to the mechanical failure of the rear toe links that increase the risk of a crash. This repair was performed to my car an Explorer by the stamford Ford Lincoln sfl on August 11th, 2020 but the most recent recall I found out just yesterday Nov 23rd that was issued on October 30th, 2020 (no communication was sent to me by either the Agency or the Ford Motor Corporation). It is my civil duty to communicate this to the community to avoid this from happening to others, anyone that owns a Ford Explorer 2013-2017 could die at any time for this ongoing unresolved issue by Ford. Every family deserves to drive a safe car. Presently, I am running the risk that my car gets totaled by the conclusions of the stamford body repair shop that works along with the sfl in which case I simply might never get the explanations that I deserve for the mechanical failure and I will be also losing thousands of dollars in the need to get a safe car to drive for my family. Requesting kindly your help to investigate this further. Dmv ct mentioned I should seek your help on the matter.

- Stamford, CT, USA

I was on the street turning left and I left my vehicle slow the speed and the whee got really hard. I was about to be in a car accident. I was not able to drive it home anymore. The vehicle will not go anymore.

- San Marcos, CA, USA

My car started making a popping notice every time I turned my wheel while driving. I was told it was the rack N pinion and also suspension on my Ford.

- Batesville, AR, USA

While stationary or at slow speeds, when turning the steering wheel near the max, the right front strut mount gives a clanging sound. This is due to a loose strut mount that could be dangerous. This occurs on city roads where speeds are low enough to along near maximum turning radius.

- San Clemente, CA, USA

Memorandum for Ford corporation, claim division from: [xxx], owner of 2013 Ford Explorer XLT, VIN#[xxx]. re: Punitive damages due a defective product. Recall# 19S17 MA'am, sir, I own a 2013 Ford Explorer, VIN#[xxx]. in December 2015, I moved to germany in under us army orders and exported my SUV to our military installation in vilseck, germany. I have always had issues with the car, experiencing steering problems and twice lost control, which resulted in two accidents in March, 2016 and November, 2017. Over my deployment to germany, I sought help from local Ford sites in bavaria, spent considerable amounts to fix the issue thinking the brakes are the issues and in times changing tires, but in vain. When, I attempted to import the vehicle back to the homeland upon my recent permanent change of station (pcs) back to hurlburt field, fl, I found out that the SUV was subject to a recall for a defect in the rear toe link, which increases the risk of crash (Ford recall# 19S17 and nthsa recall# 19V435). I obtained a waiver to import the car and called world Ford pensacola as soon as my car landed in the us on January 27, 2020 to schedule a fix. They fixed the issue on January 29, 2020. It is worth mentioning that Ford has my updated army post office (apo) address but had never notified me of this important recall (I have mail from Ford to my apo address but not for the recall). For the foregoing reasons, I decided to file a claim with Ford corporation for all of the expenses incurred due to the mishap, including my accident in 2016 and 2017. I contacted your hq, but in vain. He ignored my phone calls and my emails. Therefore, I am reaching out to you in writing. I am asking, at this point, only for repair expenses and not asking for medical bills stemming from the accidents ($ $1732.90 and $5000.04 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Navarre, FL, USA

I have received carbon monoxide poisoning from driving my 2013 Ford Explorer. I also have had the front end looked at and repaired had to pay most of the costs (extended warranty paid for some) for the front end popping sounds while turning. The sound is still there and on both sides now. So money wasted towards Ford!! the vehicle isnt drivable at this point and that leaves me without a vehicle.

- Temple, TX, USA

On my Explorer the recall 19V-435 (Ford number 19S17) was executed. After 3 month and approx. 2500mi the left new toe link broke. The car was running with 35mph to an intersection and I started moderate braking in front.of a traffic light. During braking the left new toe link broke.

- Tualatin, OR, USA

Vehicle had toe link replaced in accordance with recall 19V-435 on 8-19-19. On 9-10-19, the replacement toe link failed while driving at 45mph. The dealership reports the toe link failed at the weld.

- Bismarck, ND, USA

Takata recall. Never informed of the recall that was in place.

- Quinter, KS, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 19V435000 (suspension). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Jones-West Ford (3600 kietzke ln, reno, nv 89502, (775) 329-8800) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Reno, NV, USA

Front sway bar links have been knocking over 1 year ago. At the time my car was only 5 years old. At first the Ford dealership they thought it was valve body in the suspension the first time they checked. Explorer was jerking when I slowed down to a stop. The second time I took it in they said it was the throttle body. They replaced that because I complained that I have had so many problems with a 5 to 6 year old car. Only has 77,000 miles on it.

- Newburgh, IN, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 19V435000 (suspension). Gullo Ford of conroe (located at 925 interstate 45 S, conroe, tx 77301, (281) 367-0000) stated that the part was not available. The contact stated that the dealer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Conroe, TX, USA

The contact owns a 2013 Ford Explorer. The contact received a recall notification for NHTSA campaign number: 19V435000 (suspension). Red mccombs Ford (8333, I-10, san antonio, tx 78230, (210) 996-2678) was contacted and did not have the part within a reasonable timeframe. The manufacturer was contacted and did not know when the part would arrive. The contact had not experienced a failure. Parts distribution disconnect.

- San Antonio, TX, USA

The contact owns a 2013 Ford Explorer. While driving various speeds, the steering wheel suddenly became very difficult to turn in either direction. The failure occurred on multiple occasions and the fuse was reinserted in order to repair the failure. The vehicle was not diagnosed or repaired. Also, while driving, the passenger side of the vehicle wobbled and vibrated. The vehicle was taken to bill flick Ford (737 North freeway service rd, huntsville, tx) where it was diagnosed that the suspension was faulty. The vehicle was repaired. Furthermore, while operating the vehicle, the door ajar warning message erroneously displayed, the interior dome light remained illuminated, and the doors would not lock. The cause of the failures was not determined. The manufacturer was notified of the failures. The failure mileage was 800.

- Conroe, TX, USA

The vehicle felt as if the alignment was bad. It was very difficult to steer. Turning was particular;Y difficult. It sounds very similar to exactly what the recall on the toe links stated. The dealership said the knuckles were bad and needed replaced and that it happens to every 2013 Ford Explorer for some reason.

- Lewisburg, WV, USA