The contact owns a 2013 Ford Explorer. The contact stated that the vehicle was taken to the dealer for a recall repair related to a possible rear suspension toe link fracture. The contact stated that while his son was driving 55 MPH, a month and half after the recall repair, the rear driver's side tire had a blowout, causing the vehicle to swerve and to drift into another lane. The contact stated that there was no oncoming traffic during the failure. The driver was able to pull over to the right side of the road. The contact then met his son on the side of the road, and the contact replaced the rear driver's side tire with the spare tire. The contact then drove to the residence and inspected the tire. The contact noticed that the inner side edge of both rear tires were prematurely worn. The contact related the failure to the recall repair. The dealer was notified of the failure, but no assistance was provided. The vehicle was not diagnosed or repaired. Landmark Ford, Inc. (2401 Prairie Crossing Dr, Springfield, IL 62711); was contacted and the contact was informed that the previous dealer did not complete the alignment during the recall repair, causing the premature wear of the tires. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 248,995.

- Manito, IL, USA

I was leaving the store pulled out on a main road in town about to head on the highway. My steering wheel locked and would hardly move with all my strength and the help of my significant other we pulled back into the store parking lot rarely missing hitting several vehicles in the process. I had my children with me at the time in this vehicle as well. The power steering assist fault message popped up. I had the vehicle towed to Ford Groves and after a diagnostic test was ran I was told it was my steering gear and the entire steering column needed to be replaced. The second opinion I got said it was the rack and pinion needing to be replaced. After doing research I found other reports of other 2013 ford explorer owners having wrecks due to this some with the same edition as myself (limited). There are recalls for the steering on 2013 ford explorer but not the limited. I need my edition to be added because this is clearly happening here as well. This was very dangerous when I explained to the dealership about the recalls they told me this was not accurate and was the wrong information. This was random and happened out of no where my vehicle was fine prior to this. Yes the vehicle is available upon request for inspection

- Cape Girardeau, MO, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the PTU. The contact was also informed that the rear differential needed to be refilled. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V537000 (Suspension), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 93,000.

- Mc Donald, PA, USA

When Driving I started noticing that my steering wheel what getting harder to turn and it felt like it was lagging control. I could still turn and maneuver the steering wheel but the control overall was defiantly not safe. I stopped in at our mechanic and they test drove it. He stated that yes something was definably wrong with the steering system and he said it was hopefully the u-joint for control arm. We made any appointment for the next following week. I drove my explorer with extreme caution and the steering issue just got worse. I noticed that I now have a griding noise coming from my steering when I turn. This is a safety issue because it just going to seize up and I will not have any control over my vehicle. When I did finally did get my explorer into the mechanic the next following week he stated that I needed a new rack and pinion. I only have 140000 miles on my explorer. The cost was astronomical!!! $1700 for the rack and Pinon $600 in labor and a wheel alignment. and don't forget tax. That was a shocker!! I cant afford that kind of out of pocket expense. My vehicle vin does not fall into the recalled safety notice however this seems to be a big issues with the 2013 Ford Explores. My safely overall is the main issued!! I expect ford to follow through in how they manufacture its vehicles and maintenance products. Please include all explorers in the recall!!!!

- Asheville, NC, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 75 MPH, the vehicle became difficult to maneuver and the front passenger-??s side of the vehicle crashed into the shoulder lane wall. No warning lights were illuminated. The air bags had not deployed. No injuries were sustained; however, medical attention was sought. A Police report was not filed. The vehicle was towed to a dealer where it was diagnosed that the axle on the front passenger-??s side wheel was cracked and needed to be replaced. The dealer informed the contact that the engine mounts also needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 133,000.

- Phoenix, AZ, USA

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Tres Pinos, CA, USA

The contact owns a 2013 Ford Escape. The contact stated that while driving at various speeds, the vehicle experienced a death wobble. The contact stated that there was an abnormal clunking sound coming from the vehicle while driving or while idling. The failure became more persistent and more pronounced over time. No warning lights were illuminated. The vehicle was taken to the dealer however, a final diagnostic result was not provided. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 106,000. The VIN was not available.

- Maytown, PA, USA

The contact owns a 2013 Ford Explorer. The contact stated 6 months after installing new tires on the vehicle, the front tires were damaged. The vehicle was taken to an independent mechanic, where it was inspected, and the mechanic determined that the shocks, the control arms, and rack and pinion failures had caused damages to the tires. The mechanic informed the contact that the front tires, the shocks, the control arms, and the rack and pinion needed to be replaced. The vehicle was being repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in an unknown recall. The failure mileage was approximately 90,000.

- Frisco, TX, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 55 MPH, the steering wheel became difficult to move. The contact pulled over and the steering wheel seized. The contact turned the vehicle off however, the steering wheel failed to regain proper functionality. The vehicle was towed to the dealer where it was diagnosed and determined that the steering wheel had failed due to a failure with the suspension. The contact was informed that the failure was related to an unknown recall for which the vehicle was previously included in. The dealer informed the contact that the vehicle could not be repaired free of charge because the VIN was not currently included in any recalls. The contact was informed that the steering assembly needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case for the failure. The manufacturer confirmed that the VIN was not covered under recall or warranty. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 202,000.

- Four Oaks, NC, USA

See attached document for complaint.

- Point, TX, USA

My vehicle was purchased new from Ford dealer with factory tow option, which comes with an undercarriage cover with integrated air scoop to help cool engine & transmission while towing. This cover (Ford # BB5Z-9910494-A) is designed with quarter tern thumb screws to hold it on to the undercarriage. While driving on highway, this part fell off and was not recovered. Now my vehicle is at risk of serious damage to either transmission or engine, or both in not having this key part. The weak design for fastening this metal part to the vehicle is a serious safety hazard, and Ford should provide a resigned replacement part through recall.

- Billerica, MA, USA

I started to notice a slight -??slipping-?? or -??sliding-?? feeling when driving on wet roads or if I hit a pothole or man cover just right. Then while my kids and I were on vacation over Christmas break, I hit a small wet spot on the road and began to fishtail. Luckily we avoided an accident. I was unable to drive over 20mph without feeling like I would lose control. When we had it checked by a mechanic we were told it the toe link on both rear tires were snapped, an issue Ford has recalled several times, as recently as 2020. We spoke with a Ford mechanic and were told my vehicle didn-??t have any active recalls related, the toe link had been recalled previously but was supposedly fixed in 2019, just months before the most recent recall. As a result, we had to pay the almost $600 repair bill.

- Jacksonville, IL, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. Additionally, the steering wheel was loose while driving. The vehicle was taken to an independent mechanic, who diagnosed that the front axle needed to be replaced. The vehicle was not repaired. The contact stated that the transfer case had previously been replaced. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 198,000.

- Lewisburg, KY, USA

While driving in the rain the rear end was sliding thought I was going to lose control. It was also happening when driving on rough roads or bumps. Rear Tires are also wearing out quickly.

- Oak Ridge , TN, USA

Noise in the rear suspension

- Nogales, AZ, USA

The contact's father-in-law owns a 2013 Ford Explorer. The contact's father-in-law received notification of NHTSA Campaign Number: 20V675000 (Suspension). The contact stated that while her father-in-law was driving at an undisclosed speed, the rear end of the vehicle was sliding. The vehicle was towed to the dealer, where it was diagnosed that the rear toe link was fractured, the rear wheel knuckles were seized, and the rear passenger's side wheel bearing was loose; however, the dealer declined to perform the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to tow the vehicle to another dealer and file a complaint with the NHTSA Hotline. The failure mileage was approximately 160,000.

- Bethel, OH, USA

Power steering issues light came on right before it happened

- Garland, TX, USA

The rear subframe fractured while driving nearly causing a wreck. The rear of the vehicle jerked violently to the right. If this had been on the highway I believe it would have cost the car to spin out. At the dealership it was found that the rear subframe was rusted out where the recalled to link attached. I tried to get part from the dealership but they said it was already disposed of i do have several pictures of the rusted frame. There were no symptoms until it broke.

- Jamestown, OH, USA

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 70 MPH, the power steering failed to operate as needed. The contact stated no warning light was illuminated. The contact stated that the failure had become a recurring failure. The contact also stated that when the Lane Departure: Lane Keep: Automatic Steering was engaged, the function independently disengaged, and the vehicle was drifting out of the lane. The contact pulled over and turned off and restarted the vehicle and the functionality returned. Additionally, the vehicle was taken to an independent mechanic and was notified of a failure with the rear suspension related to NHTSA Campaign Number: 21V537000 (Suspension) rear toe link. The contact related the steering failure to NHTSA Campaign Number: 14V286000 (Steering). The contact had taken the vehicle to a local dealer however, the vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 214,000.

- North Little Rock, AR, USA

My suspension was damaged and my car froze and stalled during winter storm and caused my car to go to several shops and I spent lots money on repairs

- San Antonio , TX, USA