Hi I need help we are having issue with our 2016 Ford Explorer Sport we only have it for 3 months 2K mileage, we noticed the hood vibrate at 65mph or over on freeway, I brought it to my nearest Ford dealer, "Ford serramonte" on 05/16/16 the service manager name henry said they are aware of it but couldn't do anything & they are waiting for Ford to find the solution to fix it, but they didn't even check the hood. I contacted Ford customer care team on 05/18/16 & they open a case, case number: Cas-9514452-P1Y5C2 tara melvin costumer care manger handling the case. We are prostrated because it's brand new car & already has a lot of problems, it was distractive driving the vehicle so I'm scared specially I'm always with my 1yr & 4yrs old son, they just told me to wait & it's been more than a month now & still haven't fix the problem. We bought this SUV thinking it's a reliable & safety car for our family but there's to much issues, -battery died, I called the roadside assistance, the dealer said it might be the back up camera that consuming the power from the battery when the vehicle is not running, now the camera is backorder according to the dealer. We're scared it will happen again if we're on a trip. -low fuel economy, I'm only getting 12.6 avg mpg. Epa combined 18mpg, 16 city & 22 highway I been doing a research regarding about the hood vibration problem & finding this problem is been going around since 2013 & there's a lot of vehicle owner that have the same problem, my wife brother in-law has the same problem vibrating hood 2016 Ford Explorer limited. I attached some of the link regarding the same issue. Link forum: www.explorerforum.com/forums/index.php"threads/my-Explorer-hood-vibrates-and-humming-noises.385592/ www.explorerforum.com/forums/index.php"threads/engine-noise-hood-vibrates.444789/#post-3532126 thanks!

- San Francisco, CA, USA

Window trim came flying off while driving on the highway. At 300 miles on the vehicle this was very scary. Not knowing what was taking place trying to get to the shoulder cars behind had to deal with the flying piece of trim that flew off of our car highway no turnpick in rush hour traffic.

- Perrineville, NJ, USA

The automatic liftgate functioned on its own without any operator input. This has happened 3 times within approximately one month of ownership. Also one instance of liftgate closing on head. Ford claims they are aware of similar complaints and is working on a fix."?" if the operator were not aware this occurred and a child or pet were in the 3rd row, this could have serious consequences. Please see attached repair order with Ford's response. All instances so far were vehicle in park with operator near the rear end or behind of the vehicle.

- Marysville, MI, USA