10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
10,621 miles

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« Read the previous 20 complaints

problem #26

Apr 262019

Explorer

  • 35,000 miles
When driving on the highway there is a buzzing noise coming from the cowl grille panel on the windshield. It becomes very distracting and hard to hear any audio.

- Fife Lake, MI, USA

problem #25

Apr 152019

Explorer

  • 70,000 miles
One morning, I began to smell a sulfur or gas-like smell inside the car. I thought nothing of it but it persisted from 5:00 a.M. -9:00 a.M. my 7 year old son even smelled it when entering the car. After dropping him off at school I drove to dealership to get it inspected. During that drive, with the windows cracked, I began to feel a dull headache, dizziness and muscle weakness. Once I dropped my car off for inspection and was out of the car I didn't feel any better and my headache and weakness got worse. My wife took me to the er out of precaution and after bloodwork was taken, I was confirmed to have had carbon monoxide poisoning. I am a non-smoker and my cohb levels were twice that of a non-smoker : 3.8% it was raining out so I could not unrolli windows as much as I wanted to. I was not driving with the A/C on, was not sitting idle. Minimum speed was 5-10 mph and max speed was 70 mph Ford identified the smell as a failing ptu but claimed there was no co present after driving the vehicle with a co sensor inside the cab. I have owned the vehicle for 32 months with no issue but I cannot ignore that I did in fact have carbon monoxide exposure immediately following the existence of the strong sulfur smell showing up. I am not convinced carbon monoxide getting inside the vehicle will not happen again.

- Severn, MD, USA

problem #24

Mar 282019

Explorer

  • 63,511 miles
I was driving down the highway at 55mph. Heard a loud noise. Thought I had scraped a tree as was in an area with alot trees. The next day noticed that the pillar trim on my passenger door was gone. Checked the rest of my car and the pillar trim on the windshield is loose also. Researched this on the web and it is a very common problem with this vehicle. I am concerned about this trim flying off at high rates of speed and striking either my own windshield or another vehicle behind me. Contacted Ford and was told thank you for concern but no solution to this issue. I am pretty sure pieces flying off a vehicle going at a high rate of speed should be of concern. I now know what that whistling sound was that I would hear when driving. It was the loose trim catching the wind.

- Spanaway, WA, USA

problem #23

Apr 012019

Explorer

  • 39,900 miles
Whistle or buzz-type noise from front cowl panel grille cover. Ford dealership confirms this "body defect issue" but will not cover it under any warranty. Want $1,300 to fix. This is the issue: Https://www.youtube.com/watch?V=vwc3-ptt3L0&T=49S

- Orange, CT, USA

problem #22

Oct 052018

Explorer

  • 35,000 miles
Paint on the hood is bubbling up and chipping off, causing corrosion where the paint has chipped off.

- Chandler, AZ, USA

problem #21

Sep 032018

Explorer

  • 60,000 miles
While driving on interstate, the windshield molding became loose and starting vibrating. After pulling over and attempting to secure, it then became partially detached and was bent backwards. It obstructed the view of the rear view mirror and passenger side window. It then flew off into oncoming traffic. Luckily, it landed on the shoulder and did not hit another car/cause a wreck on the interstate. The driver side is also partially coming off according to repair quote from dealership.

- Charlotte, NC, USA

problem #20

Jul 152018

Explorer 6-cyl

  • 33,000 miles
Strong exhaust and very high levels of co entering cabin at normal acceleration, very bad at hard acceleration I have multiple pictures of my co sensor I had in the vehicle for some time now with lethal co levels. I believe the exhaust manifolds have big enough cracks to flood in co into the cabin through openings. Mine has had the 'dealer itsb' to resolve, no change and it registered higher after. Replace this manifold and seal this truck or buy it back from me Ford. If putting my family's life in danger daily doesn't scare you, the pictures and proof I have are enough for another lawsuit against you for this! I need to be contacted by a Ford rep (not a dealership) to resolve or my lawyers will follow up with you. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Dallas, GA, USA

problem #19

Jan 112016

Explorer

  • 8,000 miles
Paint starts to buldge and flakes. Strong smell of carbon monoxide inside the cabin while driving.

- League City, TX, USA

problem #18

Nov 012015

Explorer

  • miles
We have noticed a foul smell in our Ford ex since we purchased it with no explanation regarding the cause. I believe that it is related to the carbon monoxide issue with this vehicle. When I contacted Ford regarding this problem they refused to provide any assistance or any resolution regarding fixing the problem.

- Floresville, TX, USA

problem #17

Sep 242017

Explorer

  • 41,250 miles
Driver side exterior plastic window pillar flew off while driving on the highway. Went to Ford dealership and they will not cover since it is not under warranty. Total bs!!!

- West Palm Beach, FL, USA

problem #16

Mar 012016

Explorer

  • 10 miles
Since I have purchased the vehicle in February 16 it has been back for service nurmous times, starting 2 days after delivery! major complaint has been coolent loss and burning coolant smell following with a oil leak at the same time. This is a new vehicle 10 miles on it shouldn't have these issues so I demanded a different vehicle, was refused due to demographics! well the dealer brushes everything off as all do say it's normal it happens, as time passes it goes back to the dealer for same issue they replaced a oil seal again and coolant loss and smell is normal to them, they can't find any issues, I tell them it's after long drives well each time they have it over a week. To boot they ignore my complaint about the rotten egg smell I get on acceleration! they tell me it's probably the gas I'm using, mind you this is verbal after the fact, they did not want to put it on the work order. They ordered a new steering wheel due to it peeling. I was also told that technically I am responsible for the diagnosis if they do not find anything wrong and that I had to cover the techs time, well I have to take it back in again for no coolant in the overflow foul smell coming from the vents and exaust smell in the cabin. The vehicle has 14900 mi should not have these problems espicaly costing what it did

- Garfield Hts, OH, USA

problem #15

Aug 302017

Explorer

  • 18,000 miles
On the windshield pillar, they have plastic covers held on by a few plastic clips. While driving the cover flew off without me noticing. I was driving on a major highway at 65 mph. This issue has been reported online, and I contacted Ford directly and they refused to acknowledge or remedy the situation. This could have caused a major accident if a vehicle was hit or tried to avoid being hit by this piece of plastic. Ford also told me that if I did not have the broken piece they could not help with repairs financially. So they expect people to try to locate a small piece of plastic on a major highway and retrieve it while avoiding oncoming traffic. A recall might need to be forced in order for Ford to acknowledge this defect in their vehicle before it causes a serious accident or fatality.

- Stormville, NY, USA

problem #14

Aug 042017

Explorer

  • 22,809 miles
Since purchasing this vehicle in December 2016 I have had seatbelt retractable mechanism in the third row replaced; I have had the navigation system replaced; I had to have the keypad on the door panel replaced; I have had to have the power steering epas replaced (most recent). Most happened while the vehicle was stationary thank goodness. The navigation system did go out while driving.

- Rochester, MN, USA

problem #13

Jul 292017

Explorer

  • 20,000 miles
The contact owns a 2016 Ford Explorer. While driving, the contact noticed an abnormal odor inside the vehicle resembling carbon monoxide while the recirculation air conditioner was activated. The passenger (the contact's wife) noticed the odor. The contact saw the failure on the news and called the dealer (L&S Toyota, 248 auto plaza dr, beckley, wv, 25801; 304-252-8548; ext 231) where the dealer advised the contact that they were trying to schedule an appointment. The contact faxed over six pages of information for the dealer to try and remedy the carbon monoxide failure. The vehicle year and model was included in investigation NHTSA number: EA17002 (structure, engine). The manufacturer was not contacted. The failure mileage was approximately 20,000.

- Beckley, WV, USA

problem #12

Jul 302017

Explorer

  • 50,000 miles
The trim between the driver side door and the windshield flew off of the the car. I estimate that my speed was 65 mph. There are 51,000 miles on the car. Not only does this cost about $300 every time it happens, it is an extreme safety hazard to other drivers or pedestrians near the road. It virtually becomes spear when it becomes detached. I pass other Explorer often that are missing the same piece of trim and have seen numerous complaints online.

- Temple, GA, USA

problem #11

Jul 052016

Explorer

  • 16,000 miles
The contact owns a 2016 Ford Explorer. While driving at any speed, the contact smelled exhaust fumes without warning. The vehicle was taken to the sharpe motor dealer where it was diagnosed that the bumper needed to be replaced. The fume odor remained. The vehicle was taken back to the dealer, but the technician was unable to diagnose the source of the fumes. The manufacturer was not made aware of the failure. The failure was not remedied. The failure mileage was 16,000.

- Leoma, TN, USA

problem #10

Apr 132017

Explorer

  • 23,000 miles
While driving on a highway at approximately 55 mph I heard a noise and caught a glimpse of a object flying by the passenger side window of my vehicle. Upon stopping to investigate the sudden occurrence I discovered that the piece of plastic trim on the front windshield passenger side had broken off. I retrieved it from the shoulder of the road and upon examination it appears that the molded clip holders broke away from their anchors. Fortunately there was no vehicle behind me or to my right. Had there been a vehicle in close proximity this could have caused a serious accident. I know that this incident startled me. Having researched this type of incident I learned that other people have experienced the same problem with the 2016 Ford Explorer. Ford Motor Company should investigate this issue before a tragedy occurs.

- Chicago, IL, USA

problem #9

Feb 202017

Explorer

  • 9,000 miles
Leak in roof due to body weld issues. Leak caused rain to enter. 3rd row seatbelt was wet, as well as electrical outlet in trunk.

- Round Rock, TX, USA

problem #8

Mar 202016

Explorer

  • 500 miles
The contact owns a 2016 Ford Explorer. While traveling 25 mph, the tailgate inadvertently opened without warning. The vehicle was taken to a dealer where the issue could not be duplicated. The contact stated that the failure had not recurred while driving, but while the vehicle was parked. The contact closed the tailgate, but it would re-open. While the tailgate was open, it closed unexpectedly and injured the contact's head. Medical attention was not required. The contact stated that he was aware of the sensor for the tailgate. Also, when the vehicle was started, the driver's seat moved forward and injured the contact's right knee. Medical attention was required. The dealer was unable to diagnose the cause of the failure, but the vehicle module was reprogrammed. The contact also stated that the vehicle had several electrical issues because the instrument panel display would not operate or operated incorrectly. The manufacturer was made aware of the failures. The failure mileage was approximately 500.

- Oceanside, NM, USA

problem #7

Feb 212017

Explorer

  • 500 miles
I already submitted one complaint today about the cabin filling with exhaust fumes while accelerating but then I was reading other issues people were having and wanted to ensure you were aware of mine as well. I had to have the cooling fans replaced because they would come to a screeching halt when you would shut the motor off. I had to have the inside of the power lift gate repainted where the motor and shock are located because the paint was cracking. The center caps on the wheels are falling in so those are going to be replaced. It is now rusting on the back of my car by the rear tail light. The hood vibrates really bad when going over 65 mph. I haven't taken it in for that yet because I can't get it to do it all of the time. It has to be windy for it to happen to me. The front door black trim pieces on the outside started to bubble so those had to be replaced. The only safety concern is the hood vibrating. The rest are just fyi's as they seem to be common problems. I bought this car brand new in November 2015 and it has had problems since the 1st month.

- Sneads Ferry, NC, USA

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