5.4

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
16,998 miles

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« Read the previous 20 complaints

problem #23

Jun 242016

Explorer

  • 6,000 miles
I was driving my 2016 Ford Explorer on a busy street when the engine light and the orange wrench light came on. The car stalled and would not accelerate.it lost all power. I am terrified of driving it now. It would not move faster than 5 miles per hour. The car has 6,000 miles on it.

- Arlington, TX, USA

problem #22

Mar 162016

Explorer

  • 18,000 miles
The contact owns a 2016 Ford Explorer. When the accelerator pedal was depressed at 50 mph, the vehicle failed to respond and stalled without warning. The vehicle was able to be restarted. The service vehicle soon and air bag warning lights illuminated. The vehicle was towed to the dealer where it was diagnosed that the throttle body failed. The vehicle was repaired twice for the same failure. The manufacturer was notified of the failure. The failure mileage was 18,000.

- Milton, MA, USA

problem #21

Jul 062016

Explorer

  • 9,000 miles
This particular problem occurred three times over two days. The first time I was driving approximately 45mph on a city street when a wrench light and airbag light came on and the vehicle's throttle stopped responding. If I let off the break the vehicle would continue to move at approximately 5mph so I was able to get it off the roadway. I turned the vehicle off and back on and it seemed to be functioning normally with the check engine light illuminated. I was able to make it to my office where I left it parked until after lunch. When I cranked up the vehicle after lunch the check engine light was no longer on. After driving approximately ten more miles I attempted to make a left turn into a parking lot when the same thing happened and I was almost hit by an oncoming truck. After turning the vehicle off for a while I cranked it again and the check engine light was not illuminated. I made it home with no issue and the next morning I left home heading to the dealership to drop the vehicle off. As I was turning left on to a side street the vehicle again stalled and again I was almost struck by oncoming traffic. I turned the vehicle off and back on and after that was able to make it to the dealership without an issue. The diagnostic test indicated that the electronic throttle body was the issue. The dealership informed me that this was a widespread problem. The vehicle I was operating is an undercover police vehicle and only has 9,000 miles on it. Had I been responding to an emergency at a high speed I fear that either I or another motorist could have been seriously hurt or killed.

- Raleigh, NC, USA

problem #20

Jul 012016

Explorer

  • 10 miles
I was driving 45mph on a busy street when suddenly the car just stalled. I had kids in the back seat and frantically pressed the gas pedal which pressed down but nothing happened. The wrench and check engine light illuminated. Luckily, I was able to put my hazards on and pull over. We are so fortunate we didn't reach the highway yet on this busy holiday weekend. I am sure it would have ended differently. This is a very dangerous situation and needs to be addressed. What good is a new car if you can't trust it? hoping the throttle body is a reconfigured part when they fix it. Needs a recall!!

- Naperville, IL, USA

problem #19

Jun 242016

Explorer

  • 3,750 miles
I was driving home at 10:00 am after visiting a doctor's office on a busy highway at 57 mph when all of a sudden the car gas peddle is not working. The car is in complete shut down mode. I rolled through an intersection to get to safe place out of traffic. The car dash board showed a wrench and engine light and on the dashboard a message stated "see manual". the car had completely shut down. Scared to death at what just happened, I called Ford warranty number for a tow truck and waited for 2 1/2 hours till finally the tow truck showed up. When I got to the dealership where I purchased the car, I was seriously devastated. Two managers told me they didn't know what was wrong with the car, but they would work to find out. They knew what the problem was and how serious this situation was and never told me at the time. I searched the internet and found that the problem is the throttle body. It has been happening a quite a few of Ford's cars. I still can't believe the very serious situation I had been in. I searched to see if there were any recalls for my vehicle and there wasn't any. This needs to stop and Ford needs to recall all these vehicles before somebody gets killed. I do not care to own this vehicle any longer or any other Ford vehicle for that matter.. whose to say this problem doesn't exist in any other models. I was called yesterday but justin in service and was told that it is the throttle body and it was going to take along time to get the part and that he would stay in touch to let me know anything. He stated that sam gallaway Ford would pay for the 1st 9 days of my rental and then my insurance would have to pay the rest.

- Cape Coral, FL, USA

problem #18

Jun 242016

Explorer

  • 6,000 miles
The vehicle was in movement, going 50 mph, when it came to a sudden stall. The vehicle would not go over 5 mph even while pressing the accelerator. The wrence light would come on and it would it would not go over 5 mph.

- Arlington, TX, USA

problem #17

Jun 232016

Explorer

  • 7,419 miles
The vehicle was paused at gas station exit ready to enter the traffic. When I stepped on the gas pedal the vehicle started to move forward then immediately three lights (air bag, wrench, and motor) came on and the vehicle would not accelerate leaving me to simply "roll" on and maneuver to a side area off the main road. Thankfully the brakes were functioning or the outcome could have been potentially worse.

- Lake City, FL, USA

problem #16

Jun 102016

Explorer

  • 4,500 miles
I was driving my car everything was fine, it has 4,800 miles on it and all of a sudden the accelerator wouldn't work. I had the gas pedal push to the floor and nothing. A small tool wrench came on the dash with a service light. I brought my Explorer to the dealership. I was told it was the throttle body that needs to be replaced but it's been four weeks and the part is still on back order.

- Baton Rouge, LA, USA

problem #15

Jun 162016

Explorer

  • 52,000 miles
The contact owns a 2016 Ford Explorer. While driving 45 mph, the check engine light illuminated, the vehicle lost power, and stalled. The contact was able to restart the vehicle and coasted to the side of the road. The vehicle was towed to a dealer where it was diagnosed that there was an issue with the throttle body, which needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 52,000.

- Parlin, NJ, USA

problem #14

Jun 152016

Explorer

  • 13,000 miles
I was driving in the left lane of an interstate highway at ~65 mph when my vehicle decelerated down to 15 mph. The vehicle was still running but it was essentially 'dead' in that nothing happened when you step on the gas pedal. I was losing speed by the second and could not make it over to the right lane due to heavy traffic, so I was lucky and found a small left should to pull over on. If there was no left shoulder, I don't know what the outcome would have been. After being towed to the local Ford dealer/service shop, it was determined to be an electronic throttle body(etb) which failed. Ford replaced the etb, but stated the replacement etb was the same as the one which failed. There was no reassurance that the problematic etb was being replaced with a more durable solution. The Ford service shop mentioned that this has been a major issue in 2015 & 2016 Ford Explorer, but there is no official recall. After doing some research on my own, I was disturbed to find that there have been many recent etb failures on Ford Explorer. Considering this issue relates directly to the ability of the driver to accelerate, it is a major safety hazard. If the driver loses the ability to move off the road, there many accidents waiting to happen.

- Southbury, CT, USA

problem #13

Jun 152016

Explorer

  • 6,000 miles
The throttle body on my Ford Explorer failed at only 6,000 miles.

- Cumming, GA, USA

problem #12

Jun 112016

Explorer

  • 5,007 miles
I was on my way home from ocean city, & was slowing down at a stop light, when a wrench lit up on my dash & I totally lost all acceleration. I was unable to accelerate and could hardly move. Luckily, I was in the right lane & was able to drift slowly off the highway into a gas station. I live 2 1/2 hours from where this happened & it was a Saturday night, and nothing was open. I took manual out and found the 24 hr roadside assistance number, which they were able to get a tow truck for me. And I had purchased the extended warranty but the 24 hour help line could not advise me on anything, just to call my dealer in the morning, which the next day was Sunday, and no one was open til Monday. The tow truck driver came & towed my truck to the nearest dealer, which is still 125 miles from home. Received a call Monday, 6/13, that it is the throttle body that needs replaced, but the part is on back order and no idea on when the part will be in, but they put a rush on it. I was told that I could pick up my truck, but that it could happen again" why would I drive it knowing that I could lose power while driving it again" next time I might not be so lucky and be able to safely get off the road........ needless to say, I have a rental car, which Ford is paying for and have no idea on when my vehicle will be fixed, as they are not providing me with an estimated repair completion date at this time. I bought this truck so I wouldn't have to worry about breaking down, my previous vehicle was a 2006 Ford Explorer with 237,500 miles on it that only let me sit once, I have only made two payments on my new truck, and am without my new vehicle. From what I am reading, this is a recurring issue with 2016 Ford Explorer, this problem should be a recall issue, & if the part is on back order, then it's definitely a problem.

- Pasadena, MD, USA

problem #11

Jun 112016

Explorer

  • 6,100 miles
Was driving down a street, going about 40mph, the car immediately slowed to 5pmh and would not accelerate even when pushing the gas all the way down. I had to coast it home, drop the family off, and then coast it to the Ford dealership. Upon arriving, the dealership informed me that Ford was aware of the issue and that all parts are currently on back order.

- Plainfield, IL, USA

problem #10

Jun 062016

Explorer

  • 4 miles
I was driving approximately 40 mph when I lost acceleration. The wrench system light appeared and I quickly coasted to the side of the road. This was very dangerous as I was driving around a blind curve and if a vehicle had been following closely I would have been rear ended. From what I have been reading it appears I am having an issue with the throttle control.

- Piermont, NY, USA

problem #9

May 062016

Explorer

  • 13,806 miles
The contact owns a 2016 Ford Explorer. While driving 65 mph, the vehicle stalled without warning. The vehicle was taken to the dealer where it was diagnosed that the throttle body failed and would need to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 13,806.

- Mitchellville, MD, USA

problem #8

May 272016

Explorer

  • 1,700 miles
Was driving my 2016 Ford Explorer XLT on a busy road and was going approximately 40 miles per hour when the vehicle suddenly went into what appeared to be "limp mode" and would barely move....my guess is about 2 mph. It was very sudden and occurred without any type of warning. I was able to roll into someone's downhill driveway where the vehicle sat for several minutes. I restarted the car multiple times and while pressing on the gas pedal the car remained in "limp mode" and would not move. The dashboard lit up and displayed the following icons: Wrench, airbag and engine lights. If I would have had anyone behind me or would have been driving on the highway when this occurred I would have been killed. This is a major issue that the general public needs to be made aware of.....this is a major danger that has the ability to produce catastrophic results.

- Cincinnati, OH, USA

problem #7

May 182016

Explorer

  • 5,000 miles
Was driving vehicle on major roadway and stopped at a red light, when light turned, vehicle did not have power and would only go 2 mph. Had vehicle towed to local Ford dealer and they didn't know what the problem was and it took 3 days for them to work with Ford tech support to identify the problem. Was told electronic throttle body (etb) needed to be replaced but it is on national back order and won't be in for 2-3 weeks.

- Howell, NJ, USA

problem #6

May 182016

Explorer

  • 5,000 miles
I was driving 60 mph, straight, in the express lanes on a highway (2 lanes, no shoulder). The accelerator pedal stopped working. It was rush hour traffic. I had to immediately put on my hazards and try to move to the side as best I could. It was a very dangerous situation as cars and trucks were veering very close to me and were also traveling fast when all of the sudden I lost speed. I was almost hit by several cars. I called both the dealer and Ford roadside assistance. No help ever arrived. I had to call my own tow truck 3 hours later. The il dept of transportation was forced to bump me off the road after I was stranded for over 2 hours with no help.

- Chicago, IL, USA

problem #5

May 132016

Explorer

  • 11,000 miles
Coming out of stop sign the vehicle stalled, then it wouldn't accelerate. Check engine light came on vehicle was towed. Dealer doesn't know when the new part will arrive. The problem is a bad throttle body.

- Washington, NJ, USA

problem #4

Apr 032016

Explorer

  • 5,400 miles
On my 2016 Ford Explorer, limited model, 3.5L ti-vct V6 engine, the throttle body caused my to pull over 3 times on 2 different freeways. Vehicle has been at a dealership for 3 weeks waiting for the back ordered part.

- Oak Glen, CA, USA

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