10.0

really awful
Crashes / Fires:
7 / 2
Injuries / Deaths:
25 / 0
Average Mileage:
18,694 miles

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« Read the previous 20 complaints

problem #196

Jan 112016

Explorer

  • 8,000 miles
Paint starts to buldge and flakes. Strong smell of carbon monoxide inside the cabin while driving.

- League City, TX, USA

problem #195

Jun 212018

Explorer

  • 10,000 miles
Original hankook front tires were replaced at about 10K miles due to premature wear and chunk of tires peeling off. Dealer stated that it was due to poor alignment. I paid for 2 new tires. Ford eventually reimbursed us for one of them. Now, 8K miles later the tires are just as bad as the ones that were replaced. The rear ones are almost smooth. Hankook is aware of the problem and they have instructed the dealers to replace them with a different model yet my dealer will not do it.

- Miami, FL, USA

problem #194

May 312018

Explorer

  • 49,000 miles
I have been smelling a horrible odor that smells like natural gas/fumes in the car to the point it makes me sick and gives me headaches. I also have a 3 year old and can't have her in the car either. I took it into Ford 2 different times and they have had it 2 weeks and still has not fixed it. It is heading back in again tomorrow. The first time we noticed the smell in the car, it was from cranking it up and just going flat down the road. Also, while going up the hill it smells as well. No matter if it's flat or a hill, from cranking it or after driving a while, short distance or long distance, it smells like horrible fumes that make me sick.

- Branson, MO, USA

problem #193

Jul 102017

Explorer

  • 20,000 miles
Exhaust gases are getting into the cabin of the car. Recall and additional repairs have been done to correct the issue, but the issue still exists.

- Surprise, AZ, USA

problem #192

Nov 012016

Explorer

  • 28,000 miles
There is a rotten egg smell everytime we accelerate at a high speed when the ecoboost is used. I've taken it to Ford to have seals checked and the smell is still there. My toddler complains of headaches everytime we're in the vehicle and I've had nausea several times. I am now pregnant and worry the fumes will affect the unborn baby.

- Redding, CA, USA

problem #191

Apr 202018

Explorer

  • 34,000 miles
It jolts, lunges, transmission doesn't engage and slams into gear hard it makes you feel you got rear ended with a big bank. Slow to accelerate and when it finally does it lunges

- Avon Lake, OH, USA

problem #190

Apr 152018

Explorer

  • 48,500 miles
We purchased our vehicle in may of 2017, and noticed weird smells. Took it on a road trip and noticed them again in July. After the late July 2017 news release of co in Ford Explorer, we used co monitors and in fact, had co readings. It has been to the dealer approx 10 time and had the tsb service performed, but the problem still exists. I've had 3 different cases open with Ford, and during the last case, they denied my "buyback" request. Please help. Photo attached and videos can be mailed in that show co levels and then show co levels going to zero when we roll down the window. We have had co problems for over a year now. Please help because Ford won't.

- Summerville, SC, USA

problem #189

Apr 142018

Explorer

  • 62,000 miles
Both horns are dead.

- Parlin, NJ, USA

problem #188

Mar 272018

Explorer

  • 48,000 miles
Ford Explorer recall - exhaust leaking into cabin I took my vehicles into crouse Ford due to the recall on my 2016 Explorer. Over the next two months I drove the vehicle daily, but as time went on I started to feel dizzy, nauseous and had constant headaches. I did not put two and two together until we drove a long distance and my daughter who sat in the rear seat had the same symptoms. I decided to take the vehicle back to the service center and they found two additional leaks. At first Ford told me that they would not cover the cost even though it was tied to the recall since I noticed it after two months of the original fix. Where the exhaust was leaking had nothing to do with their recall fix. After 5 days they decided to cover 80% of the cost. I am not convinced that they have resolved the issue, but action needs to be taken before this recall kills someone or permanently affects them. I just hope that I do not have long term affects from being exposed for that length of time.

- Westminster, MD, USA

problem #187

Mar 272018

Explorer

  • 58,000 miles
When keeping a steady speed, rpms fluctuate up and down causing a jerky movement while driving. Happens randomly or after idling for a few minutes. Also, power decreases during this event, so when taking off, car doesn't want to accelerate, then lurches forward. Also, when accelerating, particularly uphill, a burning smell comes from the vehicle.

- Huntsville, AL, USA

problem #186

Mar 092018

Explorer

  • 58,000 miles
I was driving on I-94 East in harrison twp, mi on 3/9/18. I was traveling a 70 mph. I heard something and suddenly I am saw white all around me like a tunnel. At that moment I was still in my lane. Within seconds the I had no control of my vehicle as though I had no brakes or steering. My car veered left hitting the cement median. The car rolled on its left side and eventually flipped back upright. There were no other vehicles in the accident. My daughter, 14, and I were in the vehicle and were taken to the hospital for minor injuries. On 3/8/18 my vehicle was serviced at the Ford dealer to replace a wheel bearing. The service man made a comment about our tires wearing quickly and shredding. We previously replaced them at 22,500 miles. Currently my vehicle had 58,000 miles. The vehicle was a total loss. I truly think the accident was due to a defect in the car. I called Ford to report the incident and they refused to investigate and wouldn't even send be a letter stating they would not. The insurance company said they will not investigate the car because I was the only vehicle so it was obviously my fault. Both companies refused to investigate. My injuries were not substansial enough for anyone to take notice. I thought that is why vehicles have black boxes were installed. I am fearful 2016 Explorer owners or the innoccent bystanders are going be hurt or worse if Ford doesn't take this seriously. I truly believe the white tunnel was the side air bags deployed.

- Saint Clair, MI, USA

problem #185

Jul 072015

Explorer

  • miles
The rear doors will not open when the car comes to a stop and people want to exit the car; the child lock is not on. The driver has to physically push the unlock button to open all the car doors. The autonation dealership in tustin, ca continues to tell me this is correct! this is insanity and unsafe. So I've posed the scenario, if we're in a crash and the driver becomes unconscious and the vehicle is on fire, you mean the driver has to 'become' conscious in order to open all the doors for everyone to escape?? yes, that is the answer. They have no other answers for me to either un-program something that it incorrectly programmed or even any admission or suggestions that this doesn't sound correct. We now feel very unsafe driving this vehicle. This has existed since purchasing the vehicle in 2015 but because of our currently situation have become aware of it. Driving a dementia patient and her caregiver has exacerbated this matter - the caregiver is the one experiencing the panic of not be able to get out while needing to help the dementia patient - previously, children riding in the back would not be aware of the danger of this matter or the urgency to get out or the fact that this safety issue is something absolutely overlooked by Ford.

- North Tustin, CA, USA

problem #184

Apr 022018

Explorer

  • 23,000 miles
Dash/speedometer went black - heat and air system inoperable - no turn signals - power decreased and power steering not fully functioning. All of this happened when I placed the car in park and realized the radio and interior lights were not automatically shutting off so I restarted the car and still nothing. Dealership recommended disconnecting the battery - this did fix part of the problems but the synch health report is still not showing completlely clear and the check engine light came on then went off after driving a few miles. Concerned if it is safe to drive especially if this is a possible electrical problem - car is just at 23K miles and also had to have throttle body replaced at aroud only 3K miles. Not feling safe in the car at this point.

- Knoxville, TN, USA

problem #183

Feb 122018

Explorer

  • 42,000 miles
Every time I accelerate or merge or drive with all the windows up, I can smell a engine exhaust/burning type smell. This smell gives me a head ache and makes me feel nauseas. I have already had the 'carbon monoxide concerns' dealer service and this smell has not changed. I have to put the windows down constantly to not smell this smell that gives me a head ache.

- Pompano Beach, FL, USA

problem #182

Mar 272018

Explorer

  • miles
There has been a recall on the Ford Explorer due to exhaust leaking into the cabin. I took my car into the Ford dealership to be repaired two months ago and was told everything was fixed. However, for the past few weeks I have noticed that the amount of exhaust in the cabin in the vehicle while driving continues to increase to the point that it is affecting my and my family's health. I have an appointment today to figure out if I have carbon monoxide poisoning from prolong exposure to these fumes as I have been exhibiting many of the symptoms for the past week and smell exhaust fumes all of the time even when I am not vehicle. If I test positive I will have my family tested as well, but this issue must be resolved before someone gets hurt or god forbid dies. As you know there are also delayed neurological manifestations which worries me the most as I don't know how long I have been exposed.

- Westminster, MD, USA

problem #181

Mar 052018

Explorer

  • 23,101 miles
We purchased a new 2016 Ford Explorer Sport 4WD 4dr in 2016. The oe tires on the vehicle were 4 hancook ventus S1 nobel 2 tires, sized 255/50R20. The dot rating is "5mnc 1A H". at 13,369 miles all 4 tires were replace under "warranty". the front tire treads were "flacking/peeling". the work was done by mathews-currie Ford, 130 tamiami trial North, nokomis fl 34275, on 5/10/17, ro # 6199123/1. our cost for the tires was $419.62. We were forced by hancook to replace "like with like". at 23,101 miles I took the vehicle back to the same dealer to have the oil changed. The replacement tires are again "flacking/peeling." The dealer tells me that we will have to replace them with the same tires. They also tell me that this a reoccurring problem with this brand of tires. My background is that of an executive in the oe and aftermarket automotive and heavy truck industry. My employers manufactured foundation brakes, brake chambers and ride control. I know an unsafe situation when I see one and this one is not safe. I was involved in a major safety recall on ride control and know what it can cost a company to not recognize what their potential liability can be. I am not comfortable for the safety of myself and my family with hancook tires. My request is that someone from your legal staff contact Ford's legal department and warn them about the future liability being created for them by one of their suppliers.

- Venice, FL, USA

problem #180

Feb 282018

Explorer

  • 37,000 miles
Strong exhaust smell leaking into the cabin.

- Virginia Beach, VA, USA

problem #179

Jan 112018

Explorer

  • 30,000 miles
We now drive with windows partially open due to carbon monoxide exhaust gas entering the passenger compartment of our 2016 Ford Explorer. We are assuming that the exhaust manifolds are the problem.

- Sun Prairie, WI, USA

problem #178

Feb 162018

Explorer

  • 28,400 miles
I have noticed theres a burning smelling from heater/ac vents right after acceleration from vehicle being stopped. I can confirm its a burning smell (similar to burning plastic or rubber). When the smell is present, it feels like theres lack of acceleration from the gas pedal. Almost like if theres a clogged air filter or issue with transmission or exhaust. It feels like that kind of poor acceleration issue. The burning smells last for about 1-2 minutes and I'm not sure where its coming from. The odor is a very strong odor and I'm waiting for a fire to break out somewhere when this odor is present. I have a service appt on Monday, Feb 26 and hopefully something will be found. The last thing I want is to be driving and the vehicle breaks down, let alone catches fire for some reason.

- Broadview, IL, USA

problem #177

Mar 012017

Explorer

  • miles
When I first purchase this vehicle I could smell something funny when driving it kind of like an old filter that needed replacement or mild gas like smell. I called the dealer and they said the car I purchased hasn't been used for too long and it's normal to experience that the first few weeks/months... so I went through N and purchased a car airfreshner to camouflage the smell coming out the exhaust heat/ac fan. It worked a little but I was running out of it quickly and if I didn't changed it right away then the smell will come back...I will as T driving it much when I first bought it cause I was stay at home mom. I started feeling sick when I got a full time job back in November as I was driving the car for work (60miles+ /day). I told my husband I was feeling lightheaded, dizzy and long lasting headaches, he said it light be from the. New job and I needed to ajust but when I heard about the issue going on with Ford SUV's I realized that it's definitely my car who's making me sick! it also explains the smell inside the vehicle, ...when I told my husband he had a good laugh at me even though I pulled the news report for him, so we switched cars for few weeks and he started experiencing the same symptoms while driving my Ford. We talked to our Ford service department but they denied anything wrong with the car

- Woodbridge, VA, USA

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