10.0
really awful- Crashes / Fires:
- 7 / 2
- Injuries / Deaths:
- 25 / 0
- Average Mileage:
- 18,694 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I was driving down the highway (rt. 84) in pa and all of a sudden I heard a really loud "pop" noise. I though that I blew a tire but my gauges were all fine. Then I started to hear the wind as if a window broke. I arrived at my destination to find out that my sunroof had exploded. If the inside screen wasn't shut (its normally open) I would have been completely covered in glass! the following day I took the car back to the dealership (where I bought it & all servicing is done). I was not pleased with the lack of service that I received. The service man tried to tell me that a rock must have hit it and it is also not covered under the warranty. So I had to submit an insurance claim, wait for a call from the adjuster, make an appointment with the adjuster, have the parts ordered and wait for it to be complete.
- Jefferson Township, PA, USA
Rotten egg sulfer smell during acceleration up hills or fast acceleration, had Ford recall upgrades and smell still there
- Selden, NY, USA
For the last 5 days there has been a strong exsaust smell in the cabin bad enough you have to roll the windows down and get a headache ! you smell it driving and a string smell when you are sitting and turn the car off
- Burr Oak, MI, USA
Vehicle was "repaired' to prevent smell of exhaust fumes, which are causing headaches and feeling light headed, but the issue is still persistent. It occurs about 10 seconds after accelerating the vehicle. This is a huge hazard as whomever is driving the car can potentially pass out from the fumes and cause a major accident resulting in deaths and injuries. Ford has to find a solution to this problem affecting many owners.
- Davie, FL, USA
We are noticing very bad exhaust leakage into the cabin. My wife started complaining of headaches after driving. I drove it 60 miles and was dizzy and nauseous and had a head ache. Drove with some family friends one is a mechanic and he said there is definetly a problem as well and they were feeling sick after about 20 minutes of driving. This is a very common problem with Explorer after doing some quick research and I'm very disturbed this has not been addressed with a recall. Right now it's useless sitting in the garage as we are getting headaches just on short trips thru town.
- Danville, IL, USA
I bought this car used with about 19,000 miles on it in February, 2018. Shortly after buying it I noticed the smell of exhaust fumes in the cabin at times, sometimes while at idle, other times while driving. I took it back to the dealer on May 11, 2018 for service of several issues including this one. They performed the work of a recall (#17N03). I've continued to notice exhaust smells in the cabin from time to time both when idling and when driving, and so purchased a carbon monoxide detector for cars. At times it alarms indicating there is co in the cabin. I took the vehicle to another dealer on November 6, 2018 where they inspected the vehicle, the exhaust system and verified that the other dealer indeed performed the recall and it was done properly. I was told there is nothing more than can be done to resolve this issue.
- Rochester, NY, USA
Carbon monoxide poisioning. Level was 7.2 when I went to er.
- Jackson, MO, USA
Strong exhaust and very high levels of co entering cabin at normal acceleration, very bad at hard acceleration I have multiple pictures of my co sensor I had in the vehicle for some time now with lethal co levels. I believe the exhaust manifolds have big enough cracks to flood in co into the cabin through openings. Mine has had the 'dealer itsb' to resolve, no change and it registered higher after. Replace this manifold and seal this truck or buy it back from me Ford. If putting my family's life in danger daily doesn't scare you, the pictures and proof I have are enough for another lawsuit against you for this! I need to be contacted by a Ford rep (not a dealership) to resolve or my lawyers will follow up with you. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
- Dallas, GA, USA
Yes exhaust is still coming out after repair in car and carbon monoxide alarm went off in car yeaterday
- Charlotte, NC, USA
I have 25,000 miles on these tires and they are peeling apart. At 20,000 I noticed it and took to dealership. They made excuses and said I ran something over. There are other recalls on similar tires. They are literally peeking apart. This vehicle is only 2 1/2 years new.
- Plymouth, CT, USA
Carbon monoxide release into car remains even after dealer repair
- Madera, CA, USA
Our vehicle has 13451 miles. The factory tires hankook 255/50R20 105H ventus S1 noble 2 are scaling on all four tires to a degree.
- Covington, LA, USA
When car does a hard acceleration an odd smell is projected through the vehicle and smells like gas fumes. When car gradually accelerates this issue does not happen.
- Piedmont, SC, USA
Oem hankook tires tires have begun disintegrating around 20K miles
- Birmingham, MI, USA
While getting on the freeway emissions come thru the A/C and at times the entire A/C cuts out and a bigger puff of these same emissions comes out again thru the A/C vents...a few weeks ago it started a to hesitate when leaving stop signs or lights...to the point it just stops moving and takes seconds to catch hold.we have had it in service 5 times and the dealership is submitting a claim to the Ford tech for an appointment to evaluate the car and go from there waiting for the call now...I feel very threatened with emissions in the cabin of the car. We have to lower at least 2 windows to be able to stand the smell and we figure danger level is high
- Sacramento, CA, USA
I have been getting very sick for over the past year and recently realized it is when I go anywhere. Nausea, chills, headache, confusion, weakness, dizziness.I have a 23 month old daughter in the car with me who would be affected by this also. I had no idea that it could be the car making us sick until we looked it up online and saw there was a carbon monoxide issue with this car. My husband took it for a short drive and measured the carbon monoxide levels. He took a picture I will include. I'm scared about the long term damage this could potentially have caused our health. This happens when we drive the car.
- Fife, WA, USA
Rotten egg smell when vehicle is accelerating up incline and air unit is on recirculate. Had in Ford dealership before to address problem but obviously still not fixed. Do your job and quit trying to protect Ford there needs to be a recall and you know it. My wife and kids use this car and they are more important than Ford saving a dollar.
- Vanceburg, KY, USA
Exhaust smell comes through ac system when ascending uphill at higher RPM. Had in service shop before for this issue but it still exists. Time for you guys to man up and make Ford responsible for fixing their crap car.
- Vanceburg, KY, USA
The car had not yet had the customer satisfaction service for the plugs and seals completed. I had not noted any exhaust odors in the car and had not problems during many all day drives. After an 11 hr drive this week with the ac on the whole time (not on recirculating), I had many symptoms of co exposure (headache, dizzy, nausea) and all 3 of my dogs wer affected (poor appetite, lethargic). One out of the car I'm fresh air for several hours, the symptoms slowly dissipated. Wish I had had a co meter in the car. I had milder symptoms on several trips (4-7hrs driving in one day) in the weeks before this longer trip. These were all highway driving and car did not idle while sitting.
- Frederick, MD, USA
- Vancouver, WA, USA