10.0

really awful
Crashes / Fires:
9 / 2
Injuries / Deaths:
25 / 0
Average Mileage:
18,352 miles

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« Read the previous 20 complaints

problem #163

Nov 012016

Explorer

  • 31,500 miles
The interior of the car fills with exhaust smells. It is overpowering and has caused nausea and headaches in myself as well as my two older children. I am not sure how it is affecting my 3 month old. The smell is uncomfortable and the only way to get rid of it is to stop the car and open windows. It happens when vehicle in motion as well as stationary.

- Inver Grove Heights, MN, USA

problem #162

Jan 152018

Explorer

  • miles
I bought the 2016 Ford Explorer XLT last week from a Ford dealer, I drove it home which is 35-40 minutes away from the Ford dealership and both my wife and I had severe headache. There was an odor inside the cabin which was causing the headache/nausea. We couldnt explain why the odor was there and when we researched online, we were shocked to find that the Ford Explorer had the carbon monoxide leak issue. We are not able to drive our car for more than 15-20 minutes without getting a headache.

- Woodinville, WA, USA

problem #161

Jan 132018

Explorer

  • 5,000 miles
Very strong exhaust fumes entering vehicle at or above 3500 RPM. It happens every time accelerating to highway speed. Entire cab fills with fumes immediately and does not disapate until all windows are rolled down. Experienced headaches, dizziness and nausea. Owner had to trade vehicle (at their expense) as defect was causing daily health problems. Ford needs to be forced to notify consumers about this problem before vehicle is purchased. Owner had 2015 Ford Explorer with same problem and won lemon law case against Ford - lemon law arbitrators smelled what they described as exhaust fumes during lemon law hearing test drive. Ford repair attempts do not work! NHTSA and Ford need to determine fix or recall vehicles. Exhaust fumes contain carbon monoxide as well as many other toxic chemicals. Ford admits exhaust fumes entering vehicle but claims low volume/safe. Please consider that infants and young children cannot be exposed to same carbon monoxide levels as adults without very serious and life threatening harm. Ask a doctor, not Ford!!!

- Jacksonville, FL, USA

problem #160

Dec 012017

Explorer

  • miles
Smelling exhaust odors in the occupant compartment. Concerns about exposure to carbon monoxide. Smell is worse when car is stationary and when heater is on.

- Morgan Hill, CA, USA

problem #159

Dec 012017

Explorer

  • 20,000 miles
Car smells strongly like natural gas inside cabin when driving, and when sitting still - eyes burn, throat sore, headache after driving it for 5 mins or more.

- La Quinta, CA, USA

problem #158

Oct 012017

Explorer

  • 45,000 miles
Exhaust fumes are some how leaking through the cabin. Fumes are mostly noticed when getting on the freeway or hard acceleration.

- Rio Rico, AZ, USA

problem #157

Nov 172017

Explorer

  • 12,995 miles
Hankook ventus S1 noble 2 tires that are on the Explorer are faulty causing the thread to shred. This could have caused my tires to come sort while driving and possible collision & injury. There was only 12,995 miles on them. No extreme driving conditions etc. I had to replace today.

- Lakeland, FL, USA

problem #156

Nov 012017

Explorer

  • miles
Carbon monoxide issue into the cabin of the vehicle

- League City, TX, USA

problem #155

Nov 022017

Explorer

  • miles
I bought this car in August of 2016 and noticed when accelerating to get on a highway or doing any type of quick acceleration the vehicle put off an awful smell in the cab and the smell is similar to rotten eggs. I've brought the vehicle in for all its regular maintenance at the dealership and spoke with the service manager about the issue and the response I got was we heard this before but have no solution. No solution?? I'm breathing in god knows what and I'm always in the vehicle with my family, friends and business associates and that was the response I get! I have no idea what its possible doing to myself and others but I'll tell you this it cannot be good. I am at the point with this vehicle that I don't want to get in it any longer as I am concerned about my health and what possible damage its doing to me and others. I am so disappointed in the fact they have no solution and I will not be buying another Ford product ever again.. this problem has been going on since the week I picked it up and has not stopped in over a year and 2 months. If there was a way to get rid of it today I would but unfortunately I still have a year and 8 moths before I can turn it in, which I will the first day I can legally can.. Ford should take these cars back and terminate the loans or leases and let people go get something that's safer for them to be in. Don't give back the money as myself and others have used the vehicles up till this point. To be fair Ford Motor Company shouldn't be responsible to paying people back for a time that people used the vehicle but they should take them back. They are making vehicles ( Ford Explorer ) that are not safe for peoples health. One very dissatisfied customer. In the end they will get the car back and I will move along to another brand!

- Levittown, NY, USA

problem #154

Oct 142017

Explorer

  • 30,000 miles
I passed out while driving my 2016 Ford Explorer down the freeway. The vehicle went off the roadway and down the embankment. The vehicle was a total loss. There is now a Ford recall on the vehicle, issued today, 10/26/2017 (Ford recall: 17N03) for carbon monoxide concerns. Ford has known about this issue for months and not issued a recall until many months later. At the time of my collision, the county I live in was in a state of emergency and I went to the 1 open hospital. Due to the circumstances and not thinking that carbon monoxide could have caused the incident, I did not get blood work done to confirm if I had been poisoned by carbon monoxide.

- Santa Rosa, CA, USA

problem #153

Oct 072017

Explorer

  • 20,000 miles
Burning hair smell in cabin of vehicle. Notice it during break in informed service adviser of smell when I took the vehicle in for the first service. Taken back several times over the last two years witch results in the odor being worst now than first noticed. Ford has replaced the air vent located between the hood and the windshield. They have replaced body panels and sealed opening in the rear of the vehicle. The last repair was to replace the entire exhaust system. During a trip to Florida after the exhaust replacement we were about 100 miles from home driving 70+ mph on I-10. When my wife complained of her heart pounding, feeling nauseous and passed out for a moment. I noticed that I had a headache also and I immediately rolled the window down. Within a few minutes my wife felt better so I did not continue to the nearest hospital as she had asked. We drove with the windows open for the rest of our 525 mile trip and drove home with them down for another 525 mile. Since returning I have written a second letter to Ford explaining our complaint. Need to have the problem resolved. My wife has heart issues, takes blood thinners and may have been more susceptible to the carbon-monoxide than I. she is scared to drive the vehicle very much and we can not afford to purchase another one because we could not sell this one with it's problems.

- Satsuma, AL, USA

problem #152

Oct 302015

Explorer

  • 50 miles
Fumes in cabin on highway and city ! need to row windows down to get the fumes out! has been happening since new 10/30/2015

- Holly Hill, FL, USA

problem #151

Jan 072017

Explorer

  • 3,000 miles
Strong emissions smell that is causing dizziness and major headaches when we drive it.

- Fayetteville, TN, USA

problem #150

Nov 012015

Explorer

  • miles
We have noticed a foul smell in our Ford ex since we purchased it with no explanation regarding the cause. I believe that it is related to the carbon monoxide issue with this vehicle. When I contacted Ford regarding this problem they refused to provide any assistance or any resolution regarding fixing the problem.

- Floresville, TX, USA

problem #149

Jun 012017

Explorer

  • miles
Although I have not yet recd. Any letters from Ford on repairing my Explorer, my son often complaints of uneasiness and nausea when sitting in the back seat of my car. I don't particularly notice any smell but I am now concerned that this is related to the other news around fumes and co entering the cabin. This happens specially when the car is running and A/C is on with A/C windows closed. I noticed this only during our summer break this time when my son spent a lot of time in the car as opposed to school nights.

- Iselin, NJ, USA

problem #148

Oct 122017

Explorer

  • 80,000 miles
I am discovering every I drive my 2016 Ford Explorer I am getting headaches. My wife drove and she begin to have terrible headaches. When my children rode with me they felt nauseated.

- Suitland, MD, USA

problem #147

Sep 012016

Explorer

  • 80 miles
Exhaust smell enters the cabin when the engine is on. This gets worse when getting on the interstate, passing other vehicles, or going up hills. The issue has been going on since we bought Explorer brand new in summer 2016. I have had it back to the dealer for routine maintenance since then and each time I ask them what the issue is and if they can look into it. Their response has always been that nothing is wrong and this is normal behavior. I have even been told that this could be the turbo charger. I frequently get headaches when driving, and get dizzy on longer trips. I am concerned about co entering the cabin. I often open the hood when it is parked in the garage after coming home and the exhaust smell fills the garage.

- Howard, WI, USA

problem #146

Sep 012017

Explorer

  • 31,000 miles
Strong foul odor is coming out of the exhaust. We bought this vehicle brand new, the dealer have tried multiple times to find the cause of the issue and try to fix it, still not resolved. Dealer told us to file a claim to Ford, we did, Ford stated that the car should be repaired by the dealer and that there are confidential processes that needs to be done before we would know what is the next step. The claims associate of Ford stated that she cannot tell us the process for only Ford and Ford dealer employees are allowed to know the process. The said odor is very strong that it gives us chest pains, headache and nausea. One of my kids does have a severe allergy and my other kid is a special need child, we would need to drive the car with windows down in order for us to use the car. The dealer is doing a band-aid of deodorizing the car for they are waiting for the Ford hotline tell them what can be done.

- Puyallup, WA, USA

problem #145

Jul 272017

Explorer

  • miles
When I fill up the tank the miles varies every time. Also, there is a smell in the car when I drive. I have to open the windows to get rid of the smell.

- Bronx, NY, USA

problem #144

Jan 012016

Explorer

  • miles
Strong exhaust odor in cabin when accelerating hard.

- Glenview, IL, USA

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