10.0

really awful
Crashes / Fires:
9 / 2
Injuries / Deaths:
25 / 0
Average Mileage:
17,312 miles

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« Read the previous 20 complaints

problem #186

Mar 092018

Explorer

  • 58,000 miles
I was driving on I-94 East in harrison twp, mi on 3/9/18. I was traveling a 70 mph. I heard something and suddenly I am saw white all around me like a tunnel. At that moment I was still in my lane. Within seconds the I had no control of my vehicle as though I had no brakes or steering. My car veered left hitting the cement median. The car rolled on its left side and eventually flipped back upright. There were no other vehicles in the accident. My daughter, 14, and I were in the vehicle and were taken to the hospital for minor injuries. On 3/8/18 my vehicle was serviced at the Ford dealer to replace a wheel bearing. The service man made a comment about our tires wearing quickly and shredding. We previously replaced them at 22,500 miles. Currently my vehicle had 58,000 miles. The vehicle was a total loss. I truly think the accident was due to a defect in the car. I called Ford to report the incident and they refused to investigate and wouldn't even send be a letter stating they would not. The insurance company said they will not investigate the car because I was the only vehicle so it was obviously my fault. Both companies refused to investigate. My injuries were not substansial enough for anyone to take notice. I thought that is why vehicles have black boxes were installed. I am fearful 2016 Explorer owners or the innoccent bystanders are going be hurt or worse if Ford doesn't take this seriously. I truly believe the white tunnel was the side air bags deployed.

- Saint Clair, MI, USA

problem #185

Jul 072015

Explorer

  • miles
The rear doors will not open when the car comes to a stop and people want to exit the car; the child lock is not on. The driver has to physically push the unlock button to open all the car doors. The autonation dealership in tustin, ca continues to tell me this is correct! this is insanity and unsafe. So I've posed the scenario, if we're in a crash and the driver becomes unconscious and the vehicle is on fire, you mean the driver has to 'become' conscious in order to open all the doors for everyone to escape?? yes, that is the answer. They have no other answers for me to either un-program something that it incorrectly programmed or even any admission or suggestions that this doesn't sound correct. We now feel very unsafe driving this vehicle. This has existed since purchasing the vehicle in 2015 but because of our currently situation have become aware of it. Driving a dementia patient and her caregiver has exacerbated this matter - the caregiver is the one experiencing the panic of not be able to get out while needing to help the dementia patient - previously, children riding in the back would not be aware of the danger of this matter or the urgency to get out or the fact that this safety issue is something absolutely overlooked by Ford.

- North Tustin, CA, USA

problem #184

Apr 022018

Explorer

  • 23,000 miles
Dash/speedometer went black - heat and air system inoperable - no turn signals - power decreased and power steering not fully functioning. All of this happened when I placed the car in park and realized the radio and interior lights were not automatically shutting off so I restarted the car and still nothing. Dealership recommended disconnecting the battery - this did fix part of the problems but the synch health report is still not showing completlely clear and the check engine light came on then went off after driving a few miles. Concerned if it is safe to drive especially if this is a possible electrical problem - car is just at 23K miles and also had to have throttle body replaced at aroud only 3K miles. Not feling safe in the car at this point.

- Knoxville, TN, USA

problem #183

Feb 122018

Explorer

  • 42,000 miles
Every time I accelerate or merge or drive with all the windows up, I can smell a engine exhaust/burning type smell. This smell gives me a head ache and makes me feel nauseas. I have already had the 'carbon monoxide concerns' dealer service and this smell has not changed. I have to put the windows down constantly to not smell this smell that gives me a head ache.

- Pompano Beach, FL, USA

problem #182

Mar 272018

Explorer

  • miles
There has been a recall on the Ford Explorer due to exhaust leaking into the cabin. I took my car into the Ford dealership to be repaired two months ago and was told everything was fixed. However, for the past few weeks I have noticed that the amount of exhaust in the cabin in the vehicle while driving continues to increase to the point that it is affecting my and my family's health. I have an appointment today to figure out if I have carbon monoxide poisoning from prolong exposure to these fumes as I have been exhibiting many of the symptoms for the past week and smell exhaust fumes all of the time even when I am not vehicle. If I test positive I will have my family tested as well, but this issue must be resolved before someone gets hurt or god forbid dies. As you know there are also delayed neurological manifestations which worries me the most as I don't know how long I have been exposed.

- Westminster, MD, USA

problem #181

Mar 052018

Explorer

  • 23,101 miles
We purchased a new 2016 Ford Explorer Sport 4WD 4dr in 2016. The oe tires on the vehicle were 4 hancook ventus S1 nobel 2 tires, sized 255/50R20. The dot rating is "5mnc 1A H". at 13,369 miles all 4 tires were replace under "warranty". the front tire treads were "flacking/peeling". the work was done by mathews-currie Ford, 130 tamiami trial North, nokomis fl 34275, on 5/10/17, ro # 6199123/1. our cost for the tires was $419.62. We were forced by hancook to replace "like with like". at 23,101 miles I took the vehicle back to the same dealer to have the oil changed. The replacement tires are again "flacking/peeling." The dealer tells me that we will have to replace them with the same tires. They also tell me that this a reoccurring problem with this brand of tires. My background is that of an executive in the oe and aftermarket automotive and heavy truck industry. My employers manufactured foundation brakes, brake chambers and ride control. I know an unsafe situation when I see one and this one is not safe. I was involved in a major safety recall on ride control and know what it can cost a company to not recognize what their potential liability can be. I am not comfortable for the safety of myself and my family with hancook tires. My request is that someone from your legal staff contact Ford's legal department and warn them about the future liability being created for them by one of their suppliers.

- Venice, FL, USA

problem #180

Feb 282018

Explorer

  • 37,000 miles
Strong exhaust smell leaking into the cabin.

- Virginia Beach, VA, USA

problem #179

Jan 112018

Explorer

  • 30,000 miles
We now drive with windows partially open due to carbon monoxide exhaust gas entering the passenger compartment of our 2016 Ford Explorer. We are assuming that the exhaust manifolds are the problem.

- Sun Prairie, WI, USA

problem #178

Feb 162018

Explorer

  • 28,400 miles
I have noticed theres a burning smelling from heater/ac vents right after acceleration from vehicle being stopped. I can confirm its a burning smell (similar to burning plastic or rubber). When the smell is present, it feels like theres lack of acceleration from the gas pedal. Almost like if theres a clogged air filter or issue with transmission or exhaust. It feels like that kind of poor acceleration issue. The burning smells last for about 1-2 minutes and I'm not sure where its coming from. The odor is a very strong odor and I'm waiting for a fire to break out somewhere when this odor is present. I have a service appt on Monday, Feb 26 and hopefully something will be found. The last thing I want is to be driving and the vehicle breaks down, let alone catches fire for some reason.

- Broadview, IL, USA

problem #177

Mar 012017

Explorer

  • miles
When I first purchase this vehicle I could smell something funny when driving it kind of like an old filter that needed replacement or mild gas like smell. I called the dealer and they said the car I purchased hasn't been used for too long and it's normal to experience that the first few weeks/months... so I went through N and purchased a car airfreshner to camouflage the smell coming out the exhaust heat/ac fan. It worked a little but I was running out of it quickly and if I didn't changed it right away then the smell will come back...I will as T driving it much when I first bought it cause I was stay at home mom. I started feeling sick when I got a full time job back in November as I was driving the car for work (60miles+ /day). I told my husband I was feeling lightheaded, dizzy and long lasting headaches, he said it light be from the. New job and I needed to ajust but when I heard about the issue going on with Ford SUV's I realized that it's definitely my car who's making me sick! it also explains the smell inside the vehicle, ...when I told my husband he had a good laugh at me even though I pulled the news report for him, so we switched cars for few weeks and he started experiencing the same symptoms while driving my Ford. We talked to our Ford service department but they denied anything wrong with the car

- Woodbridge, VA, USA

problem #176

Oct 252017

Explorer

  • 57,000 miles
In October 2017 I started experiencing headaches, lung congestion, sinus drainage and overall fatigue. I normally work out at the gym 4 or 5 days a week but got to the point that I was coughing to much to exercise. Mt blood pressure went up as well as my blood sugar levels. I put my Explorer in for service twice because of the smell. The smell was strongest when I was driving (about one hour to and from work) with the heat on. The smell got better when I set the vents to cycle the internal air.

- Arnold, MD, USA

problem #175

Nov 112017

Explorer

  • miles
Bought a 2016 Ford Explorer Sport in Nov.2016 used with 20K miles. As I was driving home I noticed a horrible smell and thought it was just something in the area never dreaming it was the car! I did a little research and found the car had a recall on it. The smell is horrible, so bad we have to ride with the windows down. Im not sure why the dealership was even allowed to sell the car to me with disclosing this problem. I have taken the car to my local Ford dealership and they are waiting on a response from Ford. I would like them to buy the car back from me.I am driving a 2003 car now with 150K miles because I cannot drive my new car.

- Fairfeild, TX, USA

problem #174

Feb 102017

Explorer

  • 0 miles
If you want to know what is going on with your Ford Explorer, go to fordexplorernightmare.com. Read the 2 key documents and leave your story!

- Lafayette, LA, USA

problem #173

Jun 282015

Explorer

  • 0 miles
Since owning this vehicle, experienced exhaust odors inside of vehicle, for over two years experiencing severe health issues, had been complaining to my doctors. Took vehicle in and dealer said they fixed odors which was producing exhaust carbon monoxide. To enter into vehicle, since being fixed for carbon monoxide issues still experiencing health issues. After reading articles yesterday am convinced my health issues are now related to carbon monoxide poisoning due to Explorer defect.

- San Dimas,, CA, USA

problem #172

Feb 082018

Explorer

  • 11,000 miles
The last (3) times my son has been in our 2016 Ford Explorer he has vomited. He is 2.5 years old and we have a daughter on the way in 2-3 weeks. It is just now clicking that this is probably a CO2 issue since he is always fine once he gets out of the car. It is always about 10 minutes after driving. He becomes dizzy and looks down. It is awful. We have tried to get the part from Ford for weeks but they say they are back-ordered. Please help!

- Franklin, TN, USA

problem #171

Jul 092016

Explorer

  • 15 miles
Exhaust fumes inside vehicle there is a smell of exhaust fumes inside our 2016 Ford Explorer when the engine is running. We purchased this 'new' in July 2016 and noticed it right away - if you don't open the windows and air out the vehicle, the fumes cause passengers to experience nausea and headache - it is most noticeable on acceleration but sometimes it just occurs out of nowhere. It then becomes absolutely necessary to open the windows and get oxygen / outside air inside the vehicle - it's almost automatic for us to do this anymore - start the car, accelerate, open the windows, air it out, close the windows. This vehicle's usual occupants are a driver and front seat passenger, however, second and third row seat passengers who have been in the vehicle have experienced and reported the same issues, e.g., nausea and headache. The vehicle now has 26K miles.

- The Villages, FL, USA

problem #170

Jan 312018

Explorer

  • 22,000 miles
My family is getting sick while in the car. Adults with symptoms of dizziness and nausea. Children with symptoms of nausea, headaches and vomiting. The vehicle is in motion and has happened on county, state and highway roads. Getting out of the vehicle makes the symptoms go away.

- Georgetown, OH, USA

problem #169

Jan 292018

Explorer

  • 53,000 miles
Very stong carbon-monoxide smell in cabin. I have to put windows down to drive. Took to Ford for the recall repair, still have an issue. Happens when car is sitting & while being driven.

- Kernersville, NC, USA

problem #168

Jan 262018

Explorer

  • 23,721 miles
I reported this earlier today, but wanted to add to here that I talked to a representative to Ford and told him that the car was leaking exhaust into the cab of the car. He advised me to "drive it" to another dealership about 20-30 minutes away. I asked if he was willing to put his child in this car as this is what he is advising me to do. He said he would not. Please use this information as you can as Ford customer service is now putting people in and outside of the car in serious danger by advising them to drive vehicles that are obviously not road worthy. Disgusting a company is allowed this... thanks

- Puyallup, WA, USA

problem #167

Jan 252018

Explorer

  • 23,720 miles
Been getting headaches for the past month as well as dizziness and feelings of nausea. Yesterday car had overwhelming exhaust odor inside of car that made me extremely ill all day yesterday... I did call Ford and they had it towed to a Ford dealer who stated they will change out clips. Want to be sure to report as it appears it is an ongoing problem with this vehicle typle.. the smell could be smelt as soon as car was turned on, and worsened as car was driving down road. Faster the car would move the worse it got.

- Puyallup, WA, USA

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