10.0

really awful
Crashes / Fires:
9 / 2
Injuries / Deaths:
25 / 0
Average Mileage:
17,840 miles

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« Read the previous 20 complaints

problem #154

Oct 142017

Explorer

  • 30,000 miles
I passed out while driving my 2016 Ford Explorer down the freeway. The vehicle went off the roadway and down the embankment. The vehicle was a total loss. There is now a Ford recall on the vehicle, issued today, 10/26/2017 (Ford recall: 17N03) for carbon monoxide concerns. Ford has known about this issue for months and not issued a recall until many months later. At the time of my collision, the county I live in was in a state of emergency and I went to the 1 open hospital. Due to the circumstances and not thinking that carbon monoxide could have caused the incident, I did not get blood work done to confirm if I had been poisoned by carbon monoxide.

- Santa Rosa, CA, USA

problem #153

Oct 072017

Explorer

  • 20,000 miles
Burning hair smell in cabin of vehicle. Notice it during break in informed service adviser of smell when I took the vehicle in for the first service. Taken back several times over the last two years witch results in the odor being worst now than first noticed. Ford has replaced the air vent located between the hood and the windshield. They have replaced body panels and sealed opening in the rear of the vehicle. The last repair was to replace the entire exhaust system. During a trip to Florida after the exhaust replacement we were about 100 miles from home driving 70+ mph on I-10. When my wife complained of her heart pounding, feeling nauseous and passed out for a moment. I noticed that I had a headache also and I immediately rolled the window down. Within a few minutes my wife felt better so I did not continue to the nearest hospital as she had asked. We drove with the windows open for the rest of our 525 mile trip and drove home with them down for another 525 mile. Since returning I have written a second letter to Ford explaining our complaint. Need to have the problem resolved. My wife has heart issues, takes blood thinners and may have been more susceptible to the carbon-monoxide than I. she is scared to drive the vehicle very much and we can not afford to purchase another one because we could not sell this one with it's problems.

- Satsuma, AL, USA

problem #152

Oct 302015

Explorer

  • 50 miles
Fumes in cabin on highway and city ! need to row windows down to get the fumes out! has been happening since new 10/30/2015

- Holly Hill, FL, USA

problem #151

Jan 072017

Explorer

  • 3,000 miles
Strong emissions smell that is causing dizziness and major headaches when we drive it.

- Fayetteville, TN, USA

problem #150

Nov 012015

Explorer

  • miles
We have noticed a foul smell in our Ford ex since we purchased it with no explanation regarding the cause. I believe that it is related to the carbon monoxide issue with this vehicle. When I contacted Ford regarding this problem they refused to provide any assistance or any resolution regarding fixing the problem.

- Floresville, TX, USA

problem #149

Jun 012017

Explorer

  • miles
Although I have not yet recd. Any letters from Ford on repairing my Explorer, my son often complaints of uneasiness and nausea when sitting in the back seat of my car. I don't particularly notice any smell but I am now concerned that this is related to the other news around fumes and co entering the cabin. This happens specially when the car is running and A/C is on with A/C windows closed. I noticed this only during our summer break this time when my son spent a lot of time in the car as opposed to school nights.

- Iselin, NJ, USA

problem #148

Oct 122017

Explorer

  • 80,000 miles
I am discovering every I drive my 2016 Ford Explorer I am getting headaches. My wife drove and she begin to have terrible headaches. When my children rode with me they felt nauseated.

- Suitland, MD, USA

problem #147

Sep 012016

Explorer

  • 80 miles
Exhaust smell enters the cabin when the engine is on. This gets worse when getting on the interstate, passing other vehicles, or going up hills. The issue has been going on since we bought Explorer brand new in summer 2016. I have had it back to the dealer for routine maintenance since then and each time I ask them what the issue is and if they can look into it. Their response has always been that nothing is wrong and this is normal behavior. I have even been told that this could be the turbo charger. I frequently get headaches when driving, and get dizzy on longer trips. I am concerned about co entering the cabin. I often open the hood when it is parked in the garage after coming home and the exhaust smell fills the garage.

- Howard, WI, USA

problem #146

Sep 012017

Explorer

  • 31,000 miles
Strong foul odor is coming out of the exhaust. We bought this vehicle brand new, the dealer have tried multiple times to find the cause of the issue and try to fix it, still not resolved. Dealer told us to file a claim to Ford, we did, Ford stated that the car should be repaired by the dealer and that there are confidential processes that needs to be done before we would know what is the next step. The claims associate of Ford stated that she cannot tell us the process for only Ford and Ford dealer employees are allowed to know the process. The said odor is very strong that it gives us chest pains, headache and nausea. One of my kids does have a severe allergy and my other kid is a special need child, we would need to drive the car with windows down in order for us to use the car. The dealer is doing a band-aid of deodorizing the car for they are waiting for the Ford hotline tell them what can be done.

- Puyallup, WA, USA

problem #145

Jul 272017

Explorer

  • miles
When I fill up the tank the miles varies every time. Also, there is a smell in the car when I drive. I have to open the windows to get rid of the smell.

- Bronx, NY, USA

problem #144

Jan 012016

Explorer

  • miles
Strong exhaust odor in cabin when accelerating hard.

- Glenview, IL, USA

problem #143

Mar 142016

Explorer

  • 16,000 miles
Emission odor entering cabin during acceleration

- Roanoke, TX, USA

problem #142

Jan 012017

Explorer

  • 1,000 miles
When accelerating we get a very strong exhaust smell in the passenger cabin.

- Chandler, AZ, USA

problem #141

Mar 072017

Explorer

  • miles
Smell coming from dash vents all the time. Not sure if it is exhaust but eyes start burning after about 15 minutes of driving. Higher RPM's seem to make it worse. Was just into Ford dealership and has a service bulletin done but made no difference. They are not sure what to try next.

- Chugiak, AK, USA

problem #140

Apr 012016

Explorer

  • miles
Terrible smell in cabin of exhaust (burning) upon acceleration.

- Sylmar, CA, USA

problem #139

Aug 152017

Explorer

  • 8,350 miles
While accelerating or overtaking I smell fumes or smoke in the cabin. First time I called the dealer they told me that my cabin air filter might need to change. That didn't help. Next time it occurred they told me I should use primiere gas. That didn't help. I have a 2 weeks old baby and scared what these fumes will do. I hope we can fix this before people start passing out and cras from this fumes which causes a dizzy spell. Added to that, my wing mirror adjusts itself even while driving sometimes. This vehicle is still in the development stage and very faulty. Really tired of going to "arrow Ford" as I get no resolution. They had my vehicle for a total of 2 months and none of my concerns addressed

- Abilene, TX, USA

problem #138

Sep 252017

Explorer

  • 16,000 miles
When accelerating or going up incline car starts to smell like carbon monoxide (like the heater is on). Circulation is within car. In order to get out must put on outside circulation and roll down windows.

- Saint Bernard, LA, USA

problem #137

Jul 192017

Explorer

  • 20,000 miles
Exhaust fumes entering passenger compartment. Car has been at Ford for over 2 weeks, tsb has been done problem has not been fixed.

- Carlisle, PA, USA

problem #136

Sep 192017

Explorer

  • 60 miles
El dia 12 de agosto lleve mi carro al department de service en carmax en killeen, tx por el problema de monoxido de carbono. Ayer 19 de agosto me entregaron mi carro despuesde un mes Y una semana porque ya habian corejido el problema Y despues de recojer mi carro Y manejarlo hasta mi casa tengo los mismos sintomas que sentia cuando mi carro tenia el problema de monoxido de carbono que son dolor de cabeza, presion en el area de la nariz, la sensacion de cansancio como si te fueras a dormir. Este problema no solo esta pasando con mi carro son miles Y miles de carro nose que esta esperando esta compania para poner estos carros en recall. Estan esperando que mueran personas O ninos para poder tomar accion contra este problema que esta poniendo en riesgo la vida de muchas personas. Este problema no SE corrijio en mi carro Y por esa misma razon voy a llevar mi carro al departamento de servicio de nuevo hoy 9/20/2017 Y si tengo que llevarlo de nuevo lo voy hacer todas veces que sean necesarias por L avida de mis hijos Y la mia.

- Killeen, TX, USA

problem #135

Sep 162016

Explorer

  • 900 miles
Went to the dealer complained about front end noise also fumes in cabin they fixed the steering rack I asked them about the fumes they told me to use premium gas. This was in July 2017 with 11500 miles now in Sept still 'll ing with fumes and steering noise coming back. Dealer is koppel the odor came up the same month I bought it with 900 miles on it like all of us I thought we had to break it

- Ny, NY, USA

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