10.0

really awful
Crashes / Fires:
9 / 2
Injuries / Deaths:
25 / 0
Average Mileage:
18,352 miles

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« Read the previous 20 complaints

problem #143

Mar 142016

Explorer

  • 16,000 miles
Emission odor entering cabin during acceleration

- Roanoke, TX, USA

problem #142

Jan 012017

Explorer

  • 1,000 miles
When accelerating we get a very strong exhaust smell in the passenger cabin.

- Chandler, AZ, USA

problem #141

Mar 072017

Explorer

  • miles
Smell coming from dash vents all the time. Not sure if it is exhaust but eyes start burning after about 15 minutes of driving. Higher RPM's seem to make it worse. Was just into Ford dealership and has a service bulletin done but made no difference. They are not sure what to try next.

- Chugiak, AK, USA

problem #140

Apr 012016

Explorer

  • miles
Terrible smell in cabin of exhaust (burning) upon acceleration.

- Sylmar, CA, USA

problem #139

Aug 152017

Explorer

  • 8,350 miles
While accelerating or overtaking I smell fumes or smoke in the cabin. First time I called the dealer they told me that my cabin air filter might need to change. That didn't help. Next time it occurred they told me I should use primiere gas. That didn't help. I have a 2 weeks old baby and scared what these fumes will do. I hope we can fix this before people start passing out and cras from this fumes which causes a dizzy spell. Added to that, my wing mirror adjusts itself even while driving sometimes. This vehicle is still in the development stage and very faulty. Really tired of going to "arrow Ford" as I get no resolution. They had my vehicle for a total of 2 months and none of my concerns addressed

- Abilene, TX, USA

problem #138

Sep 252017

Explorer

  • 16,000 miles
When accelerating or going up incline car starts to smell like carbon monoxide (like the heater is on). Circulation is within car. In order to get out must put on outside circulation and roll down windows.

- Saint Bernard, LA, USA

problem #137

Jul 192017

Explorer

  • 20,000 miles
Exhaust fumes entering passenger compartment. Car has been at Ford for over 2 weeks, tsb has been done problem has not been fixed.

- Carlisle, PA, USA

problem #136

Sep 192017

Explorer

  • 60 miles
El dia 12 de agosto lleve mi carro al department de service en carmax en killeen, tx por el problema de monoxido de carbono. Ayer 19 de agosto me entregaron mi carro despuesde un mes Y una semana porque ya habian corejido el problema Y despues de recojer mi carro Y manejarlo hasta mi casa tengo los mismos sintomas que sentia cuando mi carro tenia el problema de monoxido de carbono que son dolor de cabeza, presion en el area de la nariz, la sensacion de cansancio como si te fueras a dormir. Este problema no solo esta pasando con mi carro son miles Y miles de carro nose que esta esperando esta compania para poner estos carros en recall. Estan esperando que mueran personas O ninos para poder tomar accion contra este problema que esta poniendo en riesgo la vida de muchas personas. Este problema no SE corrijio en mi carro Y por esa misma razon voy a llevar mi carro al departamento de servicio de nuevo hoy 9/20/2017 Y si tengo que llevarlo de nuevo lo voy hacer todas veces que sean necesarias por L avida de mis hijos Y la mia.

- Killeen, TX, USA

problem #135

Sep 162016

Explorer

  • 900 miles
Went to the dealer complained about front end noise also fumes in cabin they fixed the steering rack I asked them about the fumes they told me to use premium gas. This was in July 2017 with 11500 miles now in Sept still 'll ing with fumes and steering noise coming back. Dealer is koppel the odor came up the same month I bought it with 900 miles on it like all of us I thought we had to break it

- Ny, NY, USA

problem #134

Nov 022015

Explorer

  • miles
I purchased my new car during October 2015 from dealer in va. After some time, driving the car noticed an odor like rotten egg comes and goes. However, I thought, it could be due to the new car. Later time, I noticed every time I drive the car, I feel tired, having headaches, lack of energy, and falling sleep. I consulted with my doctors and they really did not find anything. Until recently, watching chanel 4 news and they were reporting the problem with Explorer exhaust system and possible carbon monoxide leak into interior of the car. Please advise if this issue is accurate and what we have to do to fix it. Thanks

- Ashburn, VA, USA

problem #133

Sep 042017

Explorer

  • 20,000 miles
I have a 2016 Ford Explorer limited edition under my dads name and my wife is the primary driver on it. After getting our car I drove it daily as commuter for 2 months and sometimes I smell something bad inside like burned tires but I just ignored it because I said my car is bnew and maybe its from outside and after that my wife start driving it but last December 2016 we went to vegas and I janssen (husband) is the one driving on the car and smelled something burned tires inside the car while cruising on it, I checked the tires/break outside but I dont smell it from outside, so after that we went to our dealer and checked it found out theres a carbon monoxide present inside and they fixed it by covering the holes of the car that may be the entry of smoke from outside and updating the system as per service guy told me "rene" and said everything works well now. After few months it was June 2017 I smelled it again and concerned me more because my wife is pregnant and I know CO2 is really bad on our health and I know that because we are both nurses and we sent it back to the dealer and my service guy "luis " told me they put some rubber in the rear door for the purpose of sealing the door that maybe the smoke from the exhaust is the one causing it and take note " the car stays 1 week in the service department". and now Sept 2017 the same thing is happening and I called my dealership, I spoke to luis and casey and they told me there's still waiting for the service manager because they are bussy, I told them my concern that my wife is pregnant she's on 8 months now and it makes me really concerned of what is going on with the car but they just told me to wait, and my wife daily car is it. So incase something happen with my family this is not really safe for us, so I really need a big help from you NHTSA that we can solve this problem, I heard others too esp police.

- Norwalk, CA, USA

problem #132

Sep 082017

Explorer

  • 15,588 miles
Re: case number is 1095836. I again experienced carbon monoxide in my 2016 Ford Explorer cabin. Once on September 3, 2017 on a downhill path on a rural rod in the mountains above Santa Fe, nm with the air conditioner on, but not on recirculate mode and again in Santa Fe on a city street on September 8, 2017 with the air conditioner on. Both times I was driving at 20 - 30 mph. I have a carbon monoxide detector installed in the third row of the Explorer which set off an alarm. I immediately turned off the A/C and opened the windows. The alarm turned itself off almost immediately. I did not notice any exhaust fumes. The first time I was in a line of traffic with 3 - 4 car lengths between the car that I was following. The second time there was no traffic ahead of me on the city street.

- Santa Fe, NM, USA

problem #131

Sep 082017

Explorer

  • 15,000 miles
Carbon dioxide warning. Don't feel safe driving the vehicle, want to return and a deserve all funds returned. What is being said on the national news is absurd and if Ford know about this and putting my life and my family's lives at risk.

- Gaithersburg, MD, USA

problem #130

May 152017

Explorer

  • 18,000 miles
When driving the vehicle uphill or accelerating onto the highway or freeway there is a strong exhaust odor in the cabin of the vehicle coming from the vents. It was detected earlier this year, however we did some extra driving through the summer to confirm the issue. Once confirmed, we took it to our Ford dealer. They could not recreate the issue, but had an idea as how to fix the issue. To fix it, they had to get approval from Ford corporate to do the fix. Ford corporate told them there was no issue since it could not be recreated, and we can pick up the vehicle at any time. The vehicle was dropped off at our dealership on August 31, 2017. We were notified today (Sept. 7, 2017) that the vehicle has no issue; that the problem is not on the civilian Explorer.

- Kalama, WA, USA

problem #129

Jul 022017

Explorer

  • 15,000 miles
I bought a Ford Explorer 2016 from automax in killeen, tx. I have been complaining that there is oder smell coming out from the ac vent. When I bring my car to the dealer for service found the carbon monoxide problem. I called the Ford company and they said they can't do nothing.

- Killeen, TX, USA

problem #128

Sep 042017

Explorer

  • 66,878 miles
I have a fume smelling like boiled eggs really strong coming inside my vehicle causing me to become nausea with headache and dizziness

- Duncanville, TX, USA

problem #127

May 142016

Explorer

  • miles
We bought Ford Explorer 2016 from vista Ford woodland hill and we have been complaining that there is oder smell coming out from the ac vent. After repeated complain the service team wasn't able to find the problem so Ford cooperate refereed to the another dealer galpin for the second option and they found out there was a gas lickage from the ac vent and they tried to fix it but there still smell coming out from ac vent. My and my wife have been facing constant medical issue such as head ace, difficult to sleep in the night, running noise in / after travel in the SUV and some it makes me fall sleep while driving. Few times I almost cause accident while on the freeway.

- Canoga Park, CA, USA

problem #126

Aug 012016

Explorer

  • 10,000 miles
Exhaust fumes coming thru ac vents under acceleration. Heavy odor of sulfur in cab!

- Allen, TX, USA

problem #125

May 312016

Explorer

  • 5,000 miles
For the past year I have smelled exhaust in my brand new vehicle. About 9 months ago I had it tested at Ford dealership service dept for possible carbon monoxide because the exhaust smell was bad, particularly when hitting speeds around 70mph. Ford laughed at and said there is nothing wrong. The smell continued, myself and my daughter would get headaches, shortness of breath and I would feel nauseous after driving a long period of time. Earlier this week I was so dizzy, I needed to pull over twice just to gain my Focus. I purchased a carbon monoxide tester. Yes, there is carbon monoxide. I am a bit frustrated since the issue could have been fixed previously, rather than laughed at me and I endured poor health for so long.

- Queen Creek, AZ, USA

problem #124

Jul 142017

Explorer

  • 8,200 miles
Carbon monoxide leak coming through back vents. I have literally felt fuzziness, nauseous, intermittent severe headaches, difficulty changing lanes from confusion, and loopy while driving. Called my freeway Ford, and they verified that my car did in fact have exhaust coming through back vent. They fixed under tsb - technical service bulletin, not an official recall. I assumed that I had something severely wrong with my health until the news stories came out about the police officers passing out, and having some of the same symptoms. Bingo, it was my car! Ford should be ashamed of themselves for not putting out an official recall. There motto is to go further, but they are simply sitting back while they compromise the safety of drivers. I have written to the president and group vp & CEO of general counsel at Ford Motor Company. My letter was sent certified mail on 7/26/17; received 7/31/17; still no response. I am attaching letter.

- Denver, CO, USA

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