There has not yet been an incident, however, the Ford dealer is not returning any calls or service schedule requests to have the RECALL repairs done, and I am concerned the problems may become worse to the point that there is an incident. Can NHTSA force Ford to get their dealers to prioritize recall repairs?

- Niceville, FL, USA

When the SUV is warm there is a odor of something burning. Has been a couple of years now.

- Coplay, PA, USA

Hello, this is a issue with the heating and air conditioning. when i turn on the heat i have it set to anything about 75 degrees, the suv is blowing out cold air. and sometimes the AC turns on blowing air but the light for the AC is not turned on.

- Bronx, NY, USA

Using the FORD PASS ap, I have two recalls for my 2016 Ford Explorer Sport. Recall 21S22 for the roof rack trim detachment and 21N01 for high speed cooling fan motor relay. I use Miracle Ford in Gallatin, TN. They have made incident reports on two separate occasions for my car. First, they lost the report in July and then the manager, Robert, brought me back in for a second report. I keep getting text messages that my service is complete, but it hasn't been completed. They haven't called me to bring my car back in for repair and I get the run around every time I call. I've attempted to reach supervisor and Robert, the manager, with no success. I'm starting to get worried!

- Gallatin, TN, USA

The contact owns a 2016 Ford Explorer. The contact stated while driving at an unknown speed, she started to smell exhaust fumes and the vehicle started to hesitate and became difficult to shift into other gears. The contact stated that there was no warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the power transfer unit to be replaced. The vehicle was not repaired. The contact took the vehicle to an independent mechanic and had the power transfer unit replaced. The contact also stated while driving at various speeds on 10/4/52021, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact was able to drive to her destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the power steering to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 67,800.

- Ankeny, IA, USA

Component - passenger side rook rack rail cover. Safety of others - part flew off as I was driving vehicle between 55-60 mph. Not sure if it hit any other vehicles. Have not taken vehicle to dealer or other service center. Vehicle has not been inspected by any third party. The only symptom prior to the problem, was loud noises heard while driving. Waited until I could find an exit ramp to inspect the vehicle, but did not find anything. It was only after I arrived at my destination that I noticed the cover had fallen off. No warning lamps, messages, or indicators of any other kind were displayed to me.

- Chaska, MN, USA

Was driving on I-40 at approximately 75mph and vehicle lost all acceleration, wrench icon came on in dash. Pressed. Gas pedal to the floor, no acceleration. Had to pull over on side of road. Pulled over vehicle stared shaken. Cut off vehicle for about 1min. Tried to retest vehicle, vehicle did not want to restart/crank. Tried again vehicle stared up. Vehicle power is not the same. Thank God I was on the right side of the highway instead of the middle so I could get off the road. This could have been worse.

- Mount Olive, NC, USA

Extreme sulphur/rotten egg smell coming into the cabin. It also reeks of exhaust fumes that are making me nauseous and light headed. This comes out of the A/C and you can smell it when you exit the vehicle too.

- Colorado Springs, CO, USA

Constant smell of exhaust inside the vehicle. Took it to dealer and they could not figure out issue.

- Fountain Hill, PA, USA

2016 Ford Explorer Sport. Roof rail recall may be the cause for extreme water damage that burned out the sunroof motor, drenched the interior carpet, interior roof material, navigation and charging docks do not work. Ford not acknowledging and states after diagnostic check I have to pay 2600 to replace motor and once sunroof opens they can determine where the water leak is coming from. Also after complaining of carbon monoxide smell in cabin and multiple doctors visit with dizziness, trouble breathing I found that this is not just an issue I-??m having. This car has had many more issues and Ford just repeats that warranty doesn-??t cover it warranty expired. These are huge issues with the manufacturing. Car only has 35k miles and issues started in 2020.

- Tampa , FL, USA

i have had NOTHING but issues with this vehicle and have made more calls to complain to ford with no help. as an example i complained for 2 years about this rattle and clunk in my transmission..finally i got the ford dealership in clarion, pa to believe me..here it was the torque converter..after 2 years of complaining and after i got it back...a week later..i get a recall notice from ford! but, the purpose of this is my tailgate...has a mind of it's own...it will open on it's own and close...i don't know how many times this has happened...thank God it hasn't happened while i am driving...i have had it to the garage...nothing can be found...yet i researched this issue and found others having similar experience!!!! i have called ford and of course...they refuse to acknowledge my concerns...i have been clunked on the head more than once loading groceries...hopefully you will be an agency that actually does something as opposed to those that talk tough...but do nothing! thank you.

- Du Bois, PA, USA

The contact owns a 2016 Ford Explorer. The contact stated that while driving there was a strong odor coming into the cabin of the vehicle causing the contact and her husband to become lightheaded. When the contact returned to her residence she checked under the hood and smelled an abnormally strong odor coming from underneath the engine. The contact stated the odor smelled like sulfur and rotten eggs. The contact took the vehicle to the local dealer balise Ford (1979 boston rd, wilbraham, MA 01095) to have the vehicle diagnosed however, the dealer was unable to find the cause of the odor. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 63,000.

- Grandy, MA, USA

Exhaust fumes in the cabin. Stated slowly and progressive got worse. Heavy fumes and not safely drivable, Ford repair said it was the ptu unit leaking allowing exhaust fumes in the cabin through the air flow system. Ford said the ptu would have to be replaced- $2,400. The vehicle only has 58,740 miles. Definitely a safety and health hazard. This happens when vehicle is running and after running and parked in garage fills garage with noxious odor of exhaust smell.

- Parkville, MO, USA

You can smell exhaust in the cabin. It seems to be worse the higher the heater is turned up. It is irritating to the eyes. Ford denies this being a problem based on our VIN.

- Eagan, MN, USA

2016 Ford Explorer smells like carbon monoxide inside of the vehicle when driving, unable to drive due to being overcome with carbon monoxide.

- Granbury, TX, USA

Took a quick look up top and my sunroof was closed correctly. I opened the sunroof and poured some water into the channel and water seems to drain down the holes correctly. I also closed the roof all the way and sprayed it with a garden hose, and didnt see any leaking. I cant see where and why water would be leaking out of the overhead console. Did a quick search on youtube and found someone else had this problem, but couldnt find a solution

- El Cajon, CA, USA

I took my 2016 Ford Explorer XLT on Dec 29th 2020 to get a oil change etc. They had the vehicle all day even though I took it in at 7am. I pick it up a 4:45 pm then drive it home because I work from home I did not drive it again until Saturday Jan 9th 2021, while driving it that morning I realized that the steering wheel was hard to steer and the truck would make noises when I turn the steering in either direction. I took it in to the dealership that morning and asked the service consultant to take a look at it. He told me while my father was on the phone that he believes it the rack and pinion and he can't take it because they are busy and it's okay for me to drive it. I also told him at that time I am supposed to drive out of town and I won't be back for awhile so if there is a problem I rather leave it so it can be fixed. I have damaged on my C5 vertebrae so I can feel the hardness in the steering. He assured or dismissed me but he said it's fine. A few hours later the steering wheel seized up and the dashboard started making noise and the warning lights and messages started to displaying. It almost killed both my mother and I on the highway. If you know nyc highway you know there is no shoulders. When I pulled of the road the steering wheel locked up and I could not move it. I had to pay for the truck to be towed and a uber for myself back to the dealership and then paid for me to get home. Now they are telling me that I have to pay $2719.81 for the rack and pinion repair and the also pay for the strut bearing to be repaired which they haven't given me the price for it because "it was too much to give me both price at once." Oh by the way, this is the same service consultant that told me it was fine for me to drive and almost killed 2 generation of my family at the same time. I am pissed!! now I see other customers complaining about the same issue on there SUV!!

- Fresh Meadows, NY, USA

Car went in for recall NHTSA #20V675 and dealer inspected vehicle and informed us, it has failed inspection and will require replacement. They have parts quoted at 4-6 weeks out and we asked about a rental vehicle and were informed that it would not be covered. We asked if the vehicle was safe to drive and they will not state it is safe to drive, so therefore we cannot drive it. Contacted Ford customer service and were informed our rental request was denied and they will not say the car is safe to drive. We cannot be without a car for 6 weeks and cannot afford a rental for that amount of time. Ford should cover rental when parts are not available.

- California, KY, USA

When I go to turn, it continues to pop. The tie rods have been replaced along with rack and pinion but you could be stopped and applying brake and turn wheel and it pops.

- Mount Vernon, MO, USA

While driving 52mph, cruise control set, clear weather, rural road, traveling straight - no incline or downhill...the vehicle suddenly downshifted to 2nd or 1st gear - thus decelerating rapidly. After a moment, it went back to being able to accelerate and maintain normally. 2016 Explorer Sport with 44K miles...I've had it for about a month.

- Glen Allen, VA, USA