The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Spring Hill, FL, USA

The contact owns a 2017 Ford Explorer. The contact stated that the passenger-??s side the A-pillar applique trim had a split in the middle causing rainwater and dirt to enter the vehicle. As a result of the failure, the sunroof motor was damaged and then failed to operate. The local dealer was called, and the contact was made aware of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not available. On another occasion, while driving at various speeds, while making a left or right turn there was an abnormal clicking sound coming from the steering. The contact stated that the failure progressively worsened when turning to the right. The vehicle was taken back to the same dealer where it was diagnosed that the A-pillar applique trim was not likely the reason for the failure of the sunroof motor and that a 2-hour diagnostic test needed to be completed to determine the cause of the failure; however, the repair would be paid out of pocket. The contact was reminded that the A- Pillar applique trim part was still not available. The contact was informed that the clock spring had failed and needed to be immediately replaced. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

- Egg Harbor Township, NJ, USA

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Marinette, WI, USA

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. No further information was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Schaller, IA, USA

The contact owns a 2017 Ford Explorer. The contact stated that the passenger's side and driver's side door's exterior B-pillar trims had detached. The vehicle was taken to an unknown dealer, where it was determined that the passenger's side and driver's side door's exterior B-pillar trims needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

- Orlando, FL, USA

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Enid, MS, USA

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front driver's side windshield exterior A-Pillar trim had detached. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000. VIN tool confirms parts not available.

- Bonham, TX, USA

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the dealer had removed both trim pieces and had broken the trim pieces and had not replaced the parts. The failure mileage was 33,787. VIN tool confirms parts not available.

- Austin, TX, USA

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 60 MPH, he heard an abnormal clicking or tapping sound coming from the A-pillar trim on the driver's side. The contact observed that the A-pillar trim had blown off the vehicle. The vehicle was not taken to a dealer because the contact called and was informed that the parts were not yet available. The failure mileage was approximately 65,000. VIN tool confirms parts not available.

- Ocean Isle Beach, NC, USA

The contact owns a 2017 Ford Explorer. The contact stated while driving at undisclosed speeds, the front passenger's side windshield trim clips detached and flew off. The vehicle was taken to the dealer; however, the contact was informed that the parts were not available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 121,000. VIN tool confirms parts not available.

- Georgetown, TX, USA

The contact owns a 2017 Ford Explorer. The contact stated while driving at approximately 65 MPH, there was an abnormal tapping sound coming from the roof of the vehicle. The contact pulled over and became aware that the roof rails were separating from the roof of the vehicle. The contact was able to tape the roof rails down. The contact researched online and related the failure to NHTSA Campaign Number: 21V316000 (Structure). The contact called a local dealer and was informed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 200,000.

- Brigham City, UT, USA

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the driver's side windshield exterior A-pillar trim separated and flew off. The local dealer was contacted, and an appointment was scheduled for the vehicle inspection. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000. VIN tool confirms parts not available.

- Mandeville, LA, USA

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact became aware that the black plastic strip was missing from the passenger-??s side window. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 105,000.

- Denver, NC, USA

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front passenger's side windshield trim detached and flew off the vehicle. The vehicle was taken to the dealer where it was diagnosed with a detached windshield trim. The contact was informed that the windshield trim needed to be replaced. The vehicle was repaired. The contact paid out of pocket for the repair. In addition, the contact stated that the driver's side windshield trim had detached. The dealer was made aware of the failure; however, the contact was informed that the part to repair the vehicle was not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 85,000. VIN tool confirms parts not available.

- West Columbia, SC, USA

The contact owns a 2017 Ford Explorer The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Trenton, NJ, USA

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at approximately 60 MPH, there was an abnormal sound like air rushing into the driver's side of the vehicle from the A Pillar. The contact stated that the A-pillar trim was raised up by the vehicle slip stream and was blown backwards away from the vehicle. The contact stated that later the passenger-??s side trim on the A-pillar trim had started to become loosened. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

- Red Rock, AZ, USA

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her son was driving at an undisclosed speed, the passenger-??s side A-pillar trim retention clip detached striking the front passenger side tire, causing the tire to go flat. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,000. VIN tool confirms parts not available.

- West Monroe, LA, USA

The contact owns a 2017 Ford Explorer. The contact stated that the trim was peeling and cracking. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that there was a limited amount of parts being received per week. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 55,000. VIN tool confirms parts not available.

- Greensboro, NC, USA

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger-??s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was not available. VIN tool confirms parts not available.

- San Marcos, TX, USA

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the roof rail cover detached and flew off the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,000.

- Ramona, CA, USA