The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 ( Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side door exterior B-Pillar trim had detached, causing the mounted keypad to detach. The failure left a hole in the mounting area of the keypad. The contact stated that the B-Pillar trim was hanging by the keypad wires, and the keypad wires had fractured. Additionally, there was a cold wind entering the vehicle with the B-pillar trim not securely taped to the vehicle, causing the contact's feet to become painfully cold. The vehicle was taken to the dealer, and the contact informed the dealer of the failure. The contact stated that the dealer took pictures of the failure but declined to test-drive or inspect the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 80,000.

- Alexandria, MO, USA

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: (24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- North Chesterfield, VA, USA

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure). However, the part to do the recall repair was not yet available. The contact stated that the driver's side B-pillar trim was loose. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 15,000.

- Reading, PA, USA

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed that the front driver's side B-Pillar trim had detached. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact was informed that parts were not available, and an inspection could not be performed. The contact stated that the battery was drained due to the failure. The vehicle was inoperable. The manufacturer was made aware of the failure but provided no assistance. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not available. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 113,000.

- Roy, WA, USA

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at 80 MPH, the front passenger-??s side A-pillar trim had detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.

- Saint George, UT, USA

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE). However, the parts to do the recall repairs were not yet available. The contact stated that while driving at 55 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that on a separate occasion, water entered the interior of the vehicle through the passenger's side A-pillar trim, and water accumulated on the carpet. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the driver's side A-pillar trim was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 72,000.

- Fairfield, CA, USA

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part for the recall repair was not available. The dealer was contacted, and the contact was informed that parts were not yet available. The contact stated that the vehicle registration would expire soon. The contact was concerned that the registration would not be renewed because of the unrepaired recall. The contact was advised to contact the manufacturer for assistance. The manufacturer was contacted; however, the contact was unable to receive phone calls. The contact had not experienced a failure.

- El Cajon, CA, USA

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact called the dealer several times because the driver's and passenger side A-pillar trims were loose. The contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not informed the manufacturer of the failure. The failure mileage was approximately 60,000.

- Sharpsburg, KY, USA

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 30 MPH, the passenger's side windshield exterior A-pillar trim detached and flew off the vehicle. The contact also stated that the driver's side windshield A-pillar trim was loose. The local dealer was contacted several times and informed the contact that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

- Milford, CT, USA

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); and later became aware that the VIN was included in NHTSA Campaign Number: 21V316000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the trims around the windshield, including the driver's side and passenger's side windshield exterior A-pillar trims, were disintegrating and had partially detached. The contact was initially informed by a car wash employee about the trim failures and advised the contact that the vehicle was unsafe to drive through the car wash. The local dealer was contacted and informed the contact that the VIN was not under recall. Additionally, the dealer informed the contact that there was no early availability to perform the inspection on the vehicle. Additionally, the contact stated that the roof rail cover was partially raised. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failures. The failure mileage was approximately 80,000.

- Tempe, AZ, USA

The contact owns a 2017 Ford Explorer. The contact stated that while entering the vehicle, the A-pillar trim on both sides of the windshield was not functioning as designed. The contact also noticed water leaking from the windshield during inclement weather. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts for the recall repairs were not yet available. The local dealer was contacted, and a dealer representative visited the residence to inspect the vehicle. The dealer determined that the A-pillar trim had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was not available.

- West Sacramento, CA, USA

The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 65 MPH, the driver's side A-pillar trim was blown off the vehicle by the slipstream. The contact called a local dealer and was informed that parts were not yet available. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure) in February 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 54,000.

- Daly City, CA, USA

The contact owns a 2017 Ford Explorer. The contact stated that while driving at various speeds, the A-pillar trims on the driver-??s and passenger-??s side rattled while driving. The contact attempted to repair the A-pillar; however, the front driver's side A-pillar trim detached from the vehicle while driving. The contact then received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, parts for the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown.

- Marquez, TX, USA

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that while driving 70 MPH, there was an abnormal flapping sound coming from the vehicle. Upon looking through the driver's side mirror, the contact noticed that the driver's side B-pillar trim was loose. The contact took the vehicle to the dealer the next day and was informed by the manager to go back home and glue the part to the door until the remedy was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact attempted to reach the manufacturer but never received an answer or call back. The vehicle was not repaired. The failure mileage was approximately 65,000.

- Las Vegas, NV, USA

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- San Jose, CA, USA

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-pillar trim had become loose. An unknown local dealer was contacted and confirmed that the part to do the recall repair was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 4,000.

- Weeki Wachee, FL, USA

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-pillar trims and doors exterior B-pillar trims had become loose. The vehicle was taken to the dealer, where black tape was used to secure the A-pillar trims and the molding at the top of the windshield. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failures. The failure mileage was unknown.

- Flossmoor, IL, USA

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from the dashboard. The vehicle was taken to the dealer, where the contact was informed that the failure was due to an unrepaired recall. In addition, the contact was informed that the parts were not available. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part for the recall repair was not available. In addition, the contact stated that parts had not been available for two years. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000.

- Watseka, IL, USA

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- New Smyrna Beach, FL, USA

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. Several local dealers were made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that water had started to leak inside the vehicle, through the passenger-??s side windshield, during heavy rain. The vehicle was not diagnosed; however, the contact linked the failure to the recall. The manufacturer was made aware of the issue. The failure mileage was 110,000.

- Ojai, CA, USA