On 10/31/17 while out with my children trick-or-treating, the liftgate on my leased 2017 Ford Explorer became "stuck" in an upright position and would not close electronically or manually. My family and I had pulled over and parked in a residential area to get items out from the rear storage area. I had opened the hatch with the electronic switch and the door stopped about 2/3 of the way up. As this had happened to me previously, I followed the manual directions to set the liftgate open height. We finished getting our items out of the vehicle and pressed the control button to close. It was at this point that the liftgate--now at maximum height--simply made "whirring" sounds and would not close. Despite referencing the owner's manual, calling Ford roadside assistance and scouring the internet for potential solutions, all attempts to bypass the electronic system/motor and manually close the door were unsuccessful. I was forced to drive my family home with the rear liftgate precariously left wide open. The next day I was advised by my leasing company to have a tow truck pick the vehicle for safety reasons. The tow driver was shocked at this odd malfunction and expressed concern transporting the vehicle as road bumps could potentially cause excessive bouncing and permanent damage. We detached the lift arms holding up the rear gate so as to close the door--only to find that the rear hatch still would not fully close. The report from the Ford dealership here in phoenix was simply that the "liftgate would not close manually due to the motor binding." They subsequently replaced the motor and noted the "system is now working as designed at this time." I asked my advisor if there was a manual override for this and he said "no." I believe that Ford should conduct a safety recall of these liftgate components and engineer a manual override for when they go out.

- Phoenix, AZ, USA

The contact owns a 2017 Ford Explorer. While the vehicle was stationary and while driving various high speeds, exhaust fumes entered into the cabin of the vehicle. When the heater and air conditioner were activated, the odor of exhaust fumes entered through the ventilation system. The contact suffered headaches from exposure to the fumes. Crain Ford in little rock, Arkansas, 72210 replaced a gasket and sealed the vehicle (exact repairs unknown), but the failure recurred. The dealer referred the contact to the manufacturer. The manufacturer was made aware of the issue and provided the contact with case number: Cas-13337847. The failure mileage was approximately 9,000.

- Benton, AR, USA

The right rear quarter panel window spontaneously shattered while the car was parked at the end of my driveway, obstructing visability.

- Mount Joy, PA, USA

Carbon monoxide detected in passenger cabin - after reading stories about possible problems with carbon monoxide (co) in 2016 Ford Explorer in mid July 2017 I purchased a kidde battery powered co detector and installed it in the rear area of the passenger compartment. It had not alarmed until we were traveling from seneca, SC to indianapolis, in. We were towing an 8X5 enclosed U-haul trailer at normal freeway speeds. Tow/haul was engaged because we were towing and the engine was generally running at higher RPM's, especially going up the mountain inclines. The co detector first alarmed West of ashviille, nc. Suddenly the headaches and drowsiness both my wife and I were experiencing made sense. We opened the windows and the alarm stopped after a couple minutes. After this happened 3-4 times I moved the detector to the front of the passenger cabin so that I could monitor the part per million display. We found that it only took 15-20 minutes of highway driving for the detector to display 31ppm, the detectors minimum concentration detection threshold. The level would then build over time. Due to the detrimental effects of co on the human body I never let the concentration exceed 62ppm. I found, however, that the peak co concentration detected was 103ppm. I assume this was reached while the detector was in the rear of the cabin, where the display was not visible to me. The service manager at lake keowee Ford suggested that I run the HVAC in recirculate mode. I tried many different HVAC modes - recirculate, normal/outside air, rear HVAC turned off - but the result was always the same, co being detected in the cabin within 15-20 minutes. Needless to say I am not buying Ford's claim that this problem is only with law enforcement vehicles with body perforations from the installation of after market equipment. The vehicle is going into a carmel, in Ford dealer this afternoon.

- Seneca, SC, USA

Occasionally when I drove the car I felt light headedness and diziniess. On 8/3/2017 I felt the dizziness again and ended up in a car accident. I felt as though I was going to pass out and in a flash I crashed into the car in front of me.

- Santa Ana, CA, USA

I am concerned about my 2017 Ford Explorer and a carbon monoxide leak. I have overall feeling bad since we got our new 2017 Ford Explorer, which is very out of character for me. I am a prior special operation veteran, overall in good health, and only 30Y/O. like many, who have complained about this vehicle I am getting nausea, weakness, and tension headaches from driving this vehicle. I have been very weak and having headaches, as of late. This has had a major impact on my day-to-day life. I couldn't explain why or what was going on with me it seemed as if it came out of nowhere. I am starting to think maybe I have long term exposure to carbon monoxide over the last 3 weeks. I got the Ford explore 3 weeks ago and this sudden sickness has been happening since then. I got so worried with my health"I went to the doctor. I explained to the doctor "I have no clue what's going on with me but I feel absolutely horrible. I feel like I have had a flu for almost a month". I was desperate and I know I sounded crazy but I have been having some serious bouts with weakness, fatigue, and headaches. I went to the doctor on July 31st 2017 and I really have been baffled by the sudden onset of symptoms. This was before I knew about the NHTSA investigation into the 2017 Ford Explorer. I saw the story run today (8-3-17) on good morning America and I started to put two and two together. At the doctor's appointment on (7-31-17) they pulled blood, and are conducting a bunch of test but nothing has come back. I am concerned, I am hoping it's not related to the carbon monoxide leak that others are reporting. My biggest concern is for my pregnant wife and unborn child. As a purple heart vet I have put my heart and soul into our great country and I need this Agency to please find answers to if these SUVS are safe. My families could depend on it thank you for your service.

- Apo, AE, USA

The vehicle was tested and found to have 18 ppm of co in the interior while in operation.

- Warrenton, VA, USA

After hard take off exhaust gets in caben causing headaches unless you roll window down during city and highway driving

- Lake Jackson, TX, USA

When driving on the Pennsylvania state turnpike (70 mph) the molding on the right-hand side of the windshield detached from the vehicle. Upon returning home I noticed that the same piece on the left-hand side molding of the front windshield was cracked. This happened midday on Sunday, May 14, 2017 you may notice this is the same car that stopped driving as I drove it off the lot purchasing it less than two months ago.

- Avon, OH, USA

Very strong exhaust smell in cabin after hard acceleration. The ac was on and in the recirculation position. The smell is strong and the cabin must be vented by rolling the windows down to evacuate the smell.

- Pearl City, HI, USA