10.0

really awful
Crashes / Fires:
6 / 2
Injuries / Deaths:
7 / 0
Average Mileage:
10,564 miles

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« Read the previous 20 complaints

problem #30

May 132020

Explorer 6-cyl

  • 16,981 miles
Adhesive to the front door upper panel (securicode keyless entry keypad) did not adhere properly and the keyless entry pad and molding broke on the highway and flew off. This caused a malfunction signal to the liftgate (sensor registered as lift gate ajar, when effectively closed) interior lights won't turn off and liftgate won't open.

- Estero, FL, USA

problem #29

Mar 292020

Explorer

  • 36,700 miles
Roof rails on both sides have come loose, ejecting from vehicle on roadway. This issue has happened three times. After repair, the roof rail cap will stay on for around 1 to 2 months then become loose again. Both the roof rail assembly as a whole and the roof rail cap have been replaced. This is a poor design and could injure or cause death to pedestrians and other vehicle operators around.

- Toledo, OH, USA

problem #28

Feb 142020

Explorer

  • miles
Roof rail cover and trim pieces located on both sides of windshield have flew off while in motion multiple times. I have had these pieces replaced multiple times. Even on windy days I can hear these pieces rattling. Luckily these pieces have not hit another person or vehicle yet but upon further research this seems to be an ongoing issue with 2017 Ford Explorer. How is this not recall worthy?

- Heyburn, ID, USA

problem #27

Mar 152019

Explorer

  • 33,000 miles
Several problems with this Explorer. There was a noise in the engine compartment when the A/C is running and gibbons Ford tried to fix it several times. They tightened a heat shield twice. Replaced the idler and belt 3 times and finally changed the A/C compressor. Also the hood bubbled and they replaced the hood and repainted it. There also was a transmission leak and the alternator had to be replaced. They ended up buying the vehicle back due to the ongoing unresolved issues.

- Scott Township, PA, USA

problem #26

Jun 112019

Explorer

  • 20,000 miles
The contact owns a 2017 Ford Explorer. The contact stated the passenger side front door framework was faulty. The contact stated the door made an abnormal noise while driving about 10 mph. No warning lights illuminated. The dealership was contacted about the failure with the framework. The vehicle was taken to autonation Ford katy (20777 katy fwy, katy, tx 77450) but was not repaired. The manufacturer was contacted and notified of the failure. The approximate failure mileage was 20,000.

- Katy, TX, USA

problem #25

Dec 122019

Explorer

  • 88,000 miles
While my vehicle was parked on my flat driveway my daughter backed her Ford edge into the rear of the Explorer at a low rate of speed. The Explorer which was not running and was turned off and in park at the time rolled off the driveway. Rolled through an open lot behind our house. The vehicle continued to roll through the open lot and crossed the neighborhood street behind our house. The vehicle then rolled through another vacant lot, and rolled down an embankment through another lot. The vehicle stopped only after striking a tree and coming to rest. In all the vehicle traveled approx 300 yards and had it not struck the tree it would have crossed a busy two lane road. I got to the vehicle it was locked and in park. There was a good amount of front end damage and there was no airbag deployment. I was able to drive the vehicle back to our house but it could not be driven any further.

- Louisville, KY, USA

problem #24

Oct 262019

Explorer

  • 10,000 miles
Roof rack rail cap departed the vehicle while on the freeway.

- Box Elder, SD, USA

problem #23

Sep 152019

Explorer

  • miles
Paint on the hood is bubbling, steering feels lose, and the instrument panel cracked do to cold temp....contacted Ford they dia ot help or did not car

- Norwalk Ohio, OH, USA

problem #22

Sep 112019

Explorer

  • 46,000 miles
On 09/11/2019, at approximately 6pm, we were traveling North on wv SR2 North approximately 2.5 to 3.0 miles North of the SR2 I-77 interchange. 2017 Ford Explorer was stopped, waiting on opposing traffic to clear, in order to make a left hand turn into the parking lot of church. Vehicle was rear-ended by a Dodge Dakota pickup truck impacting slightly off center towards the driver side of the vehicle. There were 4 occupants of the Explorer. The driver was a 39 year old male. The front passenger was a 36 year old female. In the second row were the other 2 passengers. On the drivers side was a 4 year old female, forward facing in a graco extend2fit car seat. The passenger side was occupied by a 7 year old male in an evenflo booster seat. All passengers were wearing appropriate restraining devices. All passengers were shaken up, with external injuries to both drivers side occupants. The proximate cause of the injuries was due to failure of the driver's seat. The seat base experienced a failure causing the seat back to fall back onto the 2nd row passenger, striking the passenger, and the headrest bent and partially detached. Prior to the accident, the seat back was fully upright and the seat was resting upon the legs of the juvenile female after impact. She suffered contusions to her legs from the seat impacting her and she suffered a concussion and laceration (requiring 9 external sutures as well as some internal ones) above her right eye, caused by either the head of the driver or possibly the headrest. The driver of the vehicle suffered a laceration to the crown of his head requiring 9 staples to close. The driver and the juvenile female were transported to marietta memorial hospital in marietta oh where they received treatment and were released. Responding to the scene was the waverly vfd as well as the wood county sheriff's office and St. Joseph's ambulance service.

- Parkersburg, WV, USA

problem #21

Sep 112019

Explorer

  • 46,000 miles
Vehicle was involved in a 2 vehicle accident. Explorer was rear ended by a vehicle (Dodge Dakota pickup truck) traveling approximately 55 mph while Explorer was at a stop, waiting to make a left hand turn. The impact was slightly off center to the driver side. The driver seat back collapsed backwards causing driver and rear passenger to collide resulting in lacerations and head injuries to both.

- Parkersburg, WV, USA

problem #20

May 172019

Explorer

  • 5,180 miles
Excessive wind noise from the front cabin at highway speeds. Terrible on windy days as it gets worse. Best guess would be poor door seal around the latch area. Door rubber was previously repaired but no fix. Very noisy in cabin at highway speeds, and on both doors the grease around the control arm for the door has come away and become squeaky twice. Something doesn't seem to be aligned properly.

- Berkeley Heights, NJ, USA

problem #19

Feb 282019

Explorer

  • 35,389 miles
The leaning edges of car hood has paint bubbles. The local Ford representative stated this was a classic fault of Ford in later models with aluminum hoods. He stated that moisture will penetrate the paint and cause bubbles. He stated that Ford motor will not correct problem nor will they repaint at their expense.

- Hallettsville, TX, USA

problem #18

Oct 092018

Explorer 6-cyl

  • 3,092 miles
The contact owns a 2017 Ford Explorer. While the vehicle was undergoing a routine inspection by an independent mechanic, corrosion was found all around the vehicle. Broadway auto (1010 S military avenue, green bay, wi 54304, (855) 395-2127)scheduled a diagnostic appointment and confirmed that the VIN was not included in any recalls. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there were no recalls. The failure mileage was approximately 3,092. The consumer stated the vehicle was damaged when a car wash chain broke. The car wash's door dropped on the vehicle and the chain wrapped around the vehicle causing severe damage. While awaiting the repair, the vehicle began to rust due to water damage from the car wash.

- Sturgeon Bay, WI, USA

problem #17

Feb 252019

Explorer

  • 32,000 miles
Roof rail covers have repeatedly blown off the vehicle while driving. They have been replaced by Ford under the 3 year/36K warranty 3 times on my vehicle, and have blown off on both sides. They are about 5 feet long pieces of plastic, and certainly present a hazard to cars on the highway behind me when they blow off. The design appears very poor, as they are snapped into place.

- Boston, MA, USA

problem #16

Jul 272018

Explorer

  • 43,000 miles
Trim pieces on either side of front windshield flew off while in motion driving down the interstate. Both sides came detached during two separate incidents about a month apart from each other. During one incident (07/27/18) the trim piece flew off of my car and struck another vehicle in their front windshield. During the other incident (08/08/18), the trim piece caused a car behind me to swerve to avoid the debris which is dangerous and could have potentially caused a much worse accident.

- Jonesboro, GA, USA

problem #15

Jul 212018

Explorer

  • 13,000 miles
Moldings fly out while driving. Replaced them once already. Second time it flew out hit another car.

- El Paso, TX, USA

problem #14

Jun 212018

Explorer

  • 23,000 miles
Roof rack rails with plastic cover on drivers side detached and flew off the vehicle at a speed of 70mph. Didn't know it was off till I stopped for fuel. If this part had hit another vehicle, it could have caused and accident. It is in my opinion that this should be a safety concern. I don't want to be liable for anyone becoming injured due to the cover hitting a windshield or causing other damages.

- Greeneville, TN, USA

problem #13

Apr 042017

Explorer

  • 28,000 miles
The contact owns a 2017 Ford Explorer. The contact noticed that the pillars on the vehicle were melted. The vehicle was taken to an independent mechanic who was unable to diagnosis the failure; however, the pillars were repaired. The contact stated that the failure recurred. The vehicle was taken to future Ford Lincoln (650 automall dr., roseville, ca 95661). The dealer informed the contact that the vehicle was untouchable and the failure occurred due to the extreme heat from the sun. The manufacturer was notified of the failures. The approximate failure mileage was 28,000.

- Santa Rosa, CA, USA

problem #12

Mar 232018

Explorer

  • 18,000 miles
Driver side door unlatched and flew completely open while driving down a city street after driving for 40 minutes.

- Villa Rica, GA, USA

problem #11

Dec 052017

Explorer

  • 9,400 miles
My wife was involved in an accident on icy roads on December 5. she was driving our 2017 Ford Explorer which we had purchased on May 31, 2017. She was stopped at a red light on a country highway and headed North. The light turned green and she had just gotten through the intersection when a vehicle that was heading South, lost control and hit her head-on. The attached picture shows the amount of damage sustained on the front end of the vehicle. Beyond this damage, the impact was strong enough that a motor mount mounting pin was sheared clean off the motor as was the cover on the timing belt. The rebar in front of the radiator was snapped completely in half. All this damage...and the and airbags did not deploy. There was sufficient damage that this $50,000+ vehicle was considered a total loss. I've contacted the Ford dealership in sioux falls, sd where we bought the vehicle. As soon as I mentioned airbags, they said they would not address or comment on any additional questions I raised about the vehicle safety features. I've contacted Ford Motor Company direct. Same story. As soon as the subject of airbags was locked firmly in the mind of the lady I was talking with, she proceeded with about ten minutes of questions. After spending probably 20 minutes on the phone with this lady, all I got was, "you now have a case number in our system." When I asked about getting any followup correspondence, I was told, "all future correspondence will be between the insurance company and Ford Motor Company." And, I've heard nothing since. Because my wife was not at fault in this accident, we are dealing with the other driver's insurance company (farm bureau) and getting treated like we were the perpetrators instead of the victims.

- Harrisburg, SD, USA

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