I received an -??important safety recall-?? regarding exterior applique trim pieces, possibly becoming loose and detaching from the car. This notice was received February 2024, indicating -??when parts become available-?? I would be notified to schedule service. Parts were anticipated to be available toward the latter half of 2024. I still have not received notice of parts being available and have in fact had applique trim pieces loosen, putting myself and others at risk. Please advise me on what to do from here, as it is over one year past the initial notification.

- Conroe, TX, USA

The PASSENGER EXTERIOR A-PILLAR APPLIQUE TRIM CLIP ATTACHMENT broke loose while driving over a year & half ago. Took to Ford for repair but they advised there was a (recall January 19, 2024) but parts were not available yet. Would like to know exactly how much longer I have to drive around with the missing piece and potentially having to worry about the Drivers side breaking off. I've also had to temporarily repair the DRIVERS DOOR B-PILLAR to keep it from fully detaching (Recalled May 23, 2025). This is absolutely ridiculous to be waiting a year and half for parts to fix something that can cause harm and has been deemed RECALLED.

- Tallahassee, FL, USA

On May 31st I noticed the front passenger side trim panel that runs alongside the window was detaching. After showing a friend, he told me to put double sided 3m tape, that's used on vehicles, under it. I already had some so did it that day. It still sticks out a little though. Then a few days later, I got an email from nhtsa informing me of a recall on that part. When I checked, it wasn't for my exact vehicle. When I went out to take a picture of it for this complaint, I found the front driver side trim panel also starting to detach. I will need to better adhere both panels this week, myself. I will be driving 1500 miles next week, mostly at interstate speed. I don't want to chance losing those panels.

- Sorrento , FL, USA

Passenger A pillar trim detached on the freeway after for dealer refused to fix recall 24V031 due to part shortage. Parts have been on order for 18 months. Someone could have been hurt or another car could have been damaged

- Thousand Oaks, CA, USA

SAFETY Recall #24S02/NHTSA #24V031 ISSUED 2/2024 The replacement Exterior A-pillar trim part is still not available. It has been loose for sometime and now had to be duct taped on. The original availability estimation was the latter half of 2024. Please help motivate Ford to remedy this situation.

- Albuquerque, NM, USA

I am formally submitting a complaint regarding an unresolved recall issue on my Ford Explorer involving the front roof rail covers (pillars). The exact defect outlined in the recall is what I am currently experiencing: the pillars are barely attached and could easily detach while driving, posing a serious safety risk. I am also concerned this defect could compromise the structural integrity of the windshield in the event of an accident or even during normal driving conditions. I initially brought my vehicle in for service due to a leak. Rainwater enters the cabin through the area where the pillar is not properly secured. This has resulted in significant water damage and the growth of mold inside the vehicle. Because of this, I have been unable to safely operate my Explorer and have kept it parked in my garage for nearly a year. What is particularly troubling is that Ford continues to manufacture new Explorers, which clearly indicates that the required parts are available. It seems reasonable and necessary for Ford to divert these parts to dealerships and service centers to repair recalled vehicles, particularly when the issue directly impacts safety and vehicle usability. I am requesting that NHTSA investigate Ford-??s failure to resolve this recall in a timely manner and hold the manufacturer accountable for providing a safe and functional remedy for affected owners.

- Louisville, KY, USA

Driver's side A pillar trim, a recalled component, detached from vehicle while driving on the highway. Killeen, TX Ford service center noted in an earlier service appointment that the recalled component was serviced, but it appears it was not done properly. They are now refusing to service the broken trim, stating that it does not fall under the recall.

- Killeen, TX, USA

My 2017 Ford Explorer is leaking water through faulty welds in the rear hatch area. A review of many complaints online reporting the same thing shows this is a very common and repeated issue with many Ford Explorer years and has never been addressed by Ford. The complaints are all the same as water leaks in from the faulty welds and causes water to pool in the interior, especially in the spare tire well after leaking down the interior. All the complaints show a chronic weld issue and needs addressed. Notices issue last year but thought it was sunroof drains plugged. Noticed it is actually faulty cracked welds this year

- Loveland, OH, USA

I am waitning for A pilar under recall over year and Ford never had that part available I check with the dealer on monthly bases they said the part never came.

- Sunland, CA, USA

Side trim with door unlock pad on it detached and blew of into the wind and almost flew into a vehicle behind me when I was Traveling down the interstate at about 70 mph, the posted speed limit. Luckily it did not strike the driver behind me but it was to close for comfort. They are put on the same way practically as the a trim that there already is a recall on.

- Green Bay, WI, USA

The a-pillar trim came off while driving down [XXX] in Florida. The rubber gasket around the windshield also came off with the trim. This occurred in June 2024. Over a year after the recall Ford still does not have a solution to repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Ocala, FL, USA

Ford has failed to fix recall for over a year in which side Pilar-??s can detach from side of vehicle causing unsafe driving conditions or damage to other vehicles. I have called ford several times over the past year and they don-??t have parts to fix the issue and keep advising its months out.

- Anaheim, CA, USA

Driving down the highway and my A pillar trim detached from my driver side frame.also ripped off my leather stripping to my windshield ( I was told in November they would try and get this fixed before this happened it is now the end of March.) This recall was in January 24 of 2024.

- Marion, IL, USA

Recall information stated repair/parts would be available later 2024. It is now March 2025, my A-pillars are not being held on all the way and need to be replaced before a safety violation happens. I can-??t even take my vehicle through a car wash in fear they will be ripped out.

- Bremerton, WA, USA

The top and bottom rubber of the windshield is corroded, falling off, and flapping against the windshield. It is also making a whistling noise and wind is coming into vehicle from the top. I was told that the recall would fix that but once they came to fix it they only did the left and right side of windows and left the rest the way it was. I expressed my concerns on a few occasions but they refused to fix it. I-??m an elderly wheelchair bound female whose only transportation method is this vehicle. I have my daughter driving me to doctor-??s appointments and the whole time I-??m in the vehicle I-??m afraid the windshield will fly off. The noise is so loud and hard to hear. The sun roof appears to be leaking as well so air could be seeping though there too. The windshield wipers go off by themselves even when it-??s off or not raining. Even when the wipers are on there-??s a big delay to wipe windows which makes it hard to see. I-??m not sure if any of these issues are related but they have been brought to the attention of the manufacturer with no response.

- Duson, LA, USA

When driving home on a windy day the A-pillar applique trim fell off hitting my vehicle and just missed hitting the vehicle behind me. Before getting a recall notice on this I had and paid for a new A pillar applique trim replaced at a local Ford dealership which was over $200. After getting the recall I called them several times to get the other side replaced to keep this from happening again but never was responded back to. I finally reported this to Administrator, National Highway Traffic Safety Administration on !0/18/24 claim number 11620594 but they never did anything about it. Please respond so I can have this recall taken care of!

- Schaller, IA, USA

Ford motor company and my car dealership have failed to perform the necessary repairs to my vehicle related to a safety recall for the A-pillar Trim pieces. I have tried several times to have this fixed and each time the dealership stops communication and says they are unable to get the necessary parts from Ford.

- Pendleton, IN, USA

A-pillar trim pieces falling off. Recall 24V031. Have been calling weekly since Dec 2024. Local Ford Dealer continues to insist parts are not available.

- Yucaipa, CA, USA

Ford has not had a remedy for Manufacturer Recall Number 24S02 NHTSA Recall Number 24V031 Recall Status Recall Incomplete, remedy not yet available. Says it suppose to be in the later half of 2024 and now its 2025. The exterior windshield pillar has flown off the windshield.

- Kalispell, MT, USA

The a-pilar cover came loose, as described in the recall, while on the highway at legal speed of 65mph. It remained attached to a rubber piece and started flapping around the windshield and passenger side door, until it completely detached and blew into traffic. This occurred in December 2023, reported to insurance but was told it's covered by recall. As of yet, no repair path is provided by Ford. Help pleasr.

- Sterling , VA, USA