NHTSA Recall Number 24V031. Exterior A-pillar applique trim flew off my vehicle while driving on I-95 in Florida in May 2023. This part is on my 2017 Ford Explorer and is listed on the NHTSA safety recall, 24V031, which was initiated in 2023. I have received two recall notifications from Ford, the first saying that the parts would be available in early 2024. I brought my vehicle to my local Ford dealership in 2024 and again in 2025, and when I called to follow up in February 2026, they said that Ford is not honoring this recall and has done nothing to get the replacement parts, telling customers that if they really want the parts, they should order them from an after market parts supplier. I did that, but the after market part was inferior. So, at this point in time, I am extremely frustrated and am filing this complaint to get an official response from Ford.

- Palm Bay, FL, USA

the safety problem is a known recall that remains unfixed since 2024 and should have higher priority for FORD then they currently do. Since owning the vehicle there have been numerous occasions where when on highway speeds the trim flies off. First two times there was nobody behind us but the third time a piece flew off of the trim causing the car behind us dramatically. Luckily no accident was caused but potential for flying debris should be a higher priority for you and FORD as well. Debris should be a major concern specially in highway with speed up to 75mph debris can be deadly. Honestly this debris is a ticking time bomb for anyone driving with these trims that have not popped off yet. We dont need to wait for someone to be seriously hurt or killed in order to move up this repair in priority. I believe FORD and maybe even you guys consider this a low priority becaue it is "cosmetic" but flying debris can be deadly specially when we know its an issue last 2 years

- El Paso, TX, USA

First my Roof rack trim flew away on the freeway, Now my mirror cover flew away on the freeway as well hitting a car begin me....

- Converse , TX, USA

The pillers where in inspected by the dealership and determined that they need to be replaced and one of the recalls have been for over 2 years and the other is for over 8 months. I called Ford and they just told me the parts are still not availabe as the dealer Walker Ford in Clearwater also claims.

- Largo, FL, USA

According to the recall of the a-pilar which can lead to the safety of the road and people on the road. There as yet to be a solution to fix this issue on the ford explorer which leave an open recall. Ford is highly responsible for not finding a remedy to fix this is for the safety of the owner of vehicle and other drivers on the road.

- Westminster, CO, USA

There is currently a safety recall 25S53 for B pillar trim that is out but Ford says my SUV is not covered under it. The B pillar trim is in fact beginning to fall off now.

- Morristown, NJ, USA

The lift gate glass shattered / exploded while sitting at a red light.

- Cicero, NY, USA

I am filing a safety defect complaint regarding my 2017 ford explorer. The B pillar has broke in half a couple of years ago and nearly struck a vehicle behind me and if the remaining trim piece detaches, it could become a serious risk of collision, injury or property damage. it states NHTSA works to prevent unsafe traveling which is why I'm writing this. I have contacted Ford customer service and dealerships multiple times with no luck of anything. I have had to continuously tape the area to door which is not ordeal nor a forever fix. The b pillar is held on by wires that are slowly breaking. The wires lead to a hole that is inside my door. the opening exposes from the outside, meaning if it rains or snows, it is getting inside the hole, into my car door. If the recall piece ever came in, my door has already experienced neglect and issues. I'm concerned this will lead to corrosion, electrical complications and additional mechanical failures. Also, if it is not taped up correctly, air blows directly into the car door, into the cabin while driving onto my feet causing extreme cold exposure and physical harm and making it hard to operate the vehicle. It's very painful and also not ideal, especially when I also have a full time job and 3 kids to worry about. I currently owe 12k still on the vehicle and want to replace it with a safer vehicle. I should not have to be miserable every single day and put me and my kids in danger and also let my vehicle deteriorate while i wait for this recall piece on top of having to pay the remaining balance of this vehicle. I respectfully request that nhtsa review this complaint and investigate before anymore physical, emotional, financially harm is done.

- Alexandria, MO, USA

Regarding ***IMPORTANT SAFETY RECALL*** 25V347. The B-pillar trim appliqués on my 2017 Explorer have detached completely from the vehicle - both of them, before the recall notice was received in June 2025. It-??s now the end of January 2026 & still no fix for this SAFETY recall! How is a car piece detaching from a vehicle & becoming a projectile on a busy highway not a priority!!! Now I-??m reading that there won-??t be a fix until the end of 2026-absolutely outrageous. And yes, Ford dealer workers at 2 separate dealers confirmed that they are -??waiting on Ford-?? to supply the parts.

- Dearborn, MI, USA

I went to open my hatch and the bolts have completely rusted through to the point of detaching the rear hatch/trunk on the left side due to rust corrosion. Car is in a shop but I am told this might be a ford defect. I have had multiple people tell me of huge rust issues from the rack into the rear trunk/hatch door.

- Sunset Beach, CA, USA

Woke up one morning and noticed the b pillar almost completely detached. Called ford dealership in Musk*** MI. They told me I could pay out of pocket for labor and parts since no approved remedy is available. I-??m a single mother of twins, and I cannot afford this. I need this fixed. The Ford dealership told me to duck tape it. This is dangerous and could kill someone with spring coming around the corner and motorcycles (think of all the other states that are warm enough all year round)- MI allows you to have no helmet by choice Thank god nobody has brought out a bike yet and had one hit them in the face. Sounds like a lawsuit to me. It is really selfish to hold off on a remedy for greedy purposes if that is what this is just to save a buck at the cost of someone-??s life. I-??d hate to see someone I know get hurt. And yes I-??m ticked off I have to duck tape my freaking car as well.

- Muskegon, MI, USA

Related to: Manufacturer Recall Number24S02 NHTSA Recall Number24V031 The recall has been in place since January of 2024 (2 years) and there is still no remedy and the dealer repeatedly states the parts are on back order. I have had one pillar trim blow off, risking other drivers on the highway and fear the 2nd will do the same. Ford is not honoring the recall and there needs to be action taken for consumers.

- Friendswood, TX, USA

The parts subject to the 3 recalls fail and fall off the vehicle under highway driving conditions. They have not made any effort to redesign the parts so they don't fail and they have made no effort to even replace the failed parts with the existing parts. The last time the recall was issued, I was advised by our dealer to use duct tape.

- Apollo Beach, FL, USA

I was driving down the road and my roof driver's side roof rail flew off. The previous owner had the recall addressed in 2023. The previous dealership who fixed the vehicle glued down the rails instead of installing new screws. There is dried glue now exposed where the roof rack use to be. When contacting Ford they claim there is no resolution but for me to fix my own roof rack though it was recalled for this issue. Thankfully no one was behind me when it flew off but it could have hit someone else or damaged my window that it hit when it flew off. The passenger side is also loose and showing the dried glue as well. Ford states that since the warranty period has expired there is nothing they can do. I cannot find the roof rail on the road to put it back and have been told it is $400+ just for the part. This is a safety hazard that was supposed to be fixed and there is no telling when the next one will come off as that is loosening as well.

- Hurt, VA, USA

Trim on the drivers door comes off creating a traffic hazard.

- Statesboro, GA, USA

I am filing a complaint regarding Ford Recall 24502 / NHTSA Recall 24V031 for my 2017 Ford Police Interceptor Utility (Explorer-based). My vehicle-??s A-pillar interior trim was identified as defective under this safety recall. For nearly two years, the repair has not been completed because the dealer claims the required parts are still on backorder. In that time, the A-pillar trim on my vehicle has become loose and is now detaching while driving, which creates a dangerous condition. The loose trim vibrates, moves, and could detach completely at highway speeds, posing a safety hazard to me and other drivers. Ford and the dealership have confirmed the recall but have not provided a repair, a temporary safety fix, or a loaner vehicle. I have repeatedly contacted the dealer, and they continue to tell me that Ford has not supplied the part. Because this is a federally mandated safety recall and the defect is actively creating a crash risk, I am requesting that NHTSA investigate Ford-??s failure to provide parts or a remedy within a reasonable timeframe. This is an unresolved safety hazard, and Ford has not provided a solution.

- Bronx, NY, USA

Vehicle: 2017 Ford Explorer Issue: Hood paint peeling / paint delamination Component: Exterior / Structure / Body / Paint Safety Concern: Corrosion risk and impaired visibility Description: The paint on the hood of my 2017 Ford Explorer is peeling and delaminating down to the bare aluminum, starting at the front edge and spreading across the hood. This is a known and widespread issue on 2013-?"2018 Ford Explorers involving defective paint adhesion on aluminum body panels. Ford previously issued TSB 17-0062 and Customer Satisfaction Program 19N01 addressing this exact problem. My vehicle is experiencing the same failure pattern described in these bulletins. The paint peels off in sheets, exposing bare metal to corrosion. This creates a safety concern because corrosion in this area can weaken the structure, and loose/chipped paint can detach while driving. Ford dealers acknowledge the issue but state that the program has expired, even though the defect continues to occur. This appears to be a manufacturing defect that affects a large number of Ford vehicles and needs further investigation and manufacturer accountability, dependability and loyalty, positivity and innovation (which happen to be FORD-??s Core Values)to solve the manufacturers defect problems. Further service concerns at Michigan City Ford Dealership include: 1. Previously scheduled oil change, nobody present on the building except 1 guy at back desk down hallway watching YouTube videos, didn-??t know where my key was, after searching, located my key and unaware that the oil change had not occurred until I brought it up, Ford employee asked if I would like to reschedule without apology, I declined. 2. A pillar recall: only half repaired on 11/17/2025 due to not properly ordering all parts after multiple inspections. Advisor said he would be -??stealing-?? the parts from another customers appointment to finish A pillar recall on 11/19/2025. More time and energy cost to customer due to lack of accountability.

- Laporte, IN, USA

Roof rail brackets (snap pieces) broke off of both left and right side and roof rails fell off of car while driving.

- Villa Rica , GA, USA

We were driving and heard a loud noise but didn-??t see anything hit the car. We stopped and the trim around the windshield on the passenger side had completely detached and flew off while driving.

- Owensboro , KY, USA

Ford refuses to provide fix for the two recalls. Been waiting over a year for the fix.

- Sacramento, CA, USA