10.0
really awful- Crashes / Fires:
- 6 / 2
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 11,037 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Outer windshield guide/protector cracked in half and parts flew off while driving on highway around 60MPH.
- Chanhassen, MN, USA
The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 70 MPH when the front-passenger window frame's trimming detached from the vehicle. The contact took the vehicle to the dealer who replaced the trim panel on the window. Then while driving approximately 60 MPH when the front-driver side window frame's trimming detached. The failure caused the trunks buttons to open and close the trunk failed. The message trunk latch agar had displayed on the dashboard. The vehicle had not been taken to the dealer as of yet. The manufacturer was not made aware of the failure. The approximate failure mileage was 75,000.
- Locust Grove, VA, USA
Both of the A-pillar body panels between the windshield and front driver/passenger doors have blown off at different times while driving on the freeway. The second flew off today and the other was months ago.
- Clearfield, UT, USA
Front windshield side panel flew off on freeway. Other side very loose as well. Glue, rubber seal crumbling. I have talked to dealer and they said -??It just happens sometimes. They just fall off-?? Happened within the first week of purchase. Luckily no one was close behind me on the freeway. No warning besides the loud noise of it flying off and now there is a noise of air coming through since it-??s no longer sealed. I am worried my windshield is next. I have seen tons of cars with the exact same thing!
- West Jordan, UT, USA
My right side A pillar flew off of my car while driving on the highway. Luckily this did not cause an accident but very much could have. I have seen numerous other Ford Explorers with the same piece missing from their windshield. Very dangerous! I uploaded my car (the black explorer) and another car I seen on the highway with the same piece missing. I also have a friend who has an Explorer and her piece flew off as well.
- Tampa, FL, USA
The windshield plastic molding on the passenger side detached and flew off while driving 65 mph over a year ago. Ford dealer replaced the molding in September last year. The same windshield panel flew off again last week scratching the passenger door while startling me and the driver behind me. We both swerved but luckily avoided a collision. I had exactly the same problem with a company owned Ford Explorer I drove before.
- Fort Wayne, IN, USA
The windshield plastic molding on the passenger side detached and flew off while driving 65 mph over a year ago. Ford dealer replaced the molding in September last year. The same windshield panel flew off again last week scratching the passenger door while startling me and the driver behind me. We both swerved but luckily avoided a collision. I had exactly the same problem with a company owned Ford Explorer I drove before.
- Fort Wayne, IN, USA
The windshield trim on the driver side ripped off. This piece could have flown off and hit another car or a pedestrian
- Corona, CA, USA
The passenger side pillar fell off while driving. This pillar is about four feet in length. This could have caused someone to have to swerve to avoid the pillar on the road like a motorcyclist. No warning lights or alerts in the car. I've not taken the car into the dealership yet.
- Halethorpe, MD, USA
Windshield trim panels have come off vehicle while driving in normal conditions. This includes the factory installed drivers and passengers side moldings as well as numerous replacement pieces. Local dealership states there are no issues with components.
- Apache Junction, AZ, USA
The driver's side window trim blew off, striking the side of my car and hitting a car passing me. Also - the piece that holds the keypad on the driver's side has come off once, tried to come off a 2nd time and is currently being held in place by a binder clip.
- Marietta, OK, USA
Passenger side winshield trim flew off going down the road
- Jack, AL, USA
Passanger side pillar broke off while traveling about 60mph. Hit window and almost hit a motorcycle traveling in adjacent lane. Looking for a replacement online and found several forums requesting it to be reported for a possible recall.
- Baileyton , AL, USA
The trim surrounding the windshield on the passenger side detached and flew off at high way speeds. While no vehicles were close enough to be impacted by this part of the vehicle detaching, it could create a hazard had there been a vehicle close by. I have seen evidence that this is prevalent on this year, make, and model and it should be remedied. There was no evidence that this would happen and it occurred randomly while driving ~70 MPH.
- Corpus Christi, TX, USA
The drivers side windshield trim molding A-pillar flew off of my 2017 Explorer on the highway, hitting my rear view mirror and startling me causing me to veer. The Ford dealer body shop has ordered a new one at $547 for the part, but it still has not come in I ordered both sides as the passenger side is very loose. They are sharp and present danger of injury and/or property damage when they fly off. I saw on-line that this is a common problem for this model.
- Stanleytown , VA, USA
Heard a flapping noise from the upper drivers corner of the windshield at highway speed. Stopped before anything catastrophic occurred, but part of the drivers side windshield trim was loose and flapping in the wind. It was striking the drivers window and the windshield as it flapped back and forth. The stiffer cover piece was also loose, but removing the flapping piece of trim resolved the immediate concern. The trim apparently needs replacement.
- Landenberg, PA, USA
The passenger side of windshield trim flew off on highway when driving. There was no indication or evidence that it was loose or coming off.
- Pulaski, NY, USA
The black weather striping under the windshield trim molding is coming off / detaching while driving
- Georgetown, TX, USA
Front windshield pillars came off auto while driving. The passenger side flew off in July 2022 and the driver side came off in July 2023. Nether hit a car behind us but it happened on the freeway so could not stop to find the piece. We had the passenger side replaced by Vroom auto shop and just ordered a non OEM part for the driver side. If we have Ford replace it the cost is about $500 EACH.
- Little Canada, MN, USA
- Nederland , TX, USA