10.0

really awful
Crashes / Fires:
6 / 2
Injuries / Deaths:
7 / 0
Average Mileage:
10,564 miles

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« Read the previous 20 complaints

problem #50

Apr 302021

Explorer

  • 24,500 miles
I have 2 recalls that my dealer wont fix because they wont get me a rental car while my is repaired.my question who is responsible if injury or death occurs because of these recalls ?

- Marquette, MI, USA

problem #49

Mar 012021

Explorer

  • 40,000 miles
The trim molding is coming off the drivers side door at the top above the electronic keyless entry touch pad. At highway speeds it make a noise that I can hear as I am driving. I am afraid that it will break off and fly loose impacting another vehicle.

- Bryan, TX, USA

problem #48

Mar 092021

Explorer

  • 40,000 miles
The trim on the passenger side of the windshield flew off on the highway. Luckily, it crash into in the shoulder and crumbled into a million pieces. The drivers side trim also appears to be loose. It wasn't particularly windy this day and I was travelling at normal highway speeds (70-75mph).

- Cudahy, WI, USA

problem #47

Feb 262021

Explorer 6-cyl

  • 49,902 miles
Dealer serviced my roof rack 12 different time because the cover which is approximately 5 feet long has become loose 12 separate occasions. The most recent issue was the complete cover blew off the top of the vehicle while driving on the interstate. The vehicles trailing me took evasive maneuvers to avoid being struck by the roof rack cover. I took the vehicle to the dealer and they ordered new parts again which are under recall by Ford. The issue now is I'm driving the vehicle that currently has a loud whistling noise that starts at 50 mph and become so loud it is a distraction above 60mph. I cannot safely drive the vehicle on the interstate because of the missing roof rack cover. The dealer said they are still weeks away from receiving the back ordered parts. While at the dealer I observed four other Ford Explorer in the service bay, all for roof rack service. The dealer informed me that they average 8 service calls a day for this issue with several a week missing the roof rack cover from being blown off the vehicle while the vehicle was in motion. Ford is offering me a buy back on my vehicle, however they have not provided the offer in the time frame they committed to. Note, I am fond of Ford, I own three of them however this is an extreme safety issue. I'm retired from law enforcement and was a certified crash reconstructionist. I foresee vehicle crashes occurring as a result of this issue with parts falling off this year and make of Ford vehicle (2017 Explorer) consumer stated passenger side came off.

- Belvidere, IL, USA

problem #46

Mar 022021

Explorer

  • 79,900 miles
The adhesive holding on the panel covering on the driver door failed. This happened while traveling on the highway the panel pried loose and flapped against the car, cracking and sending a chunk of the plastic covering behind into traffic. This could have hit a motorcyclist or other vehicle and been very dangerous. I know this car has another recall for the adhesive failing on the roof coverings. This failure should also be fixed. The car is a 2017 so not that old.

- San Mateo, CA, USA

problem #45

Feb 162021

Explorer

  • 19,000 miles
Used my remote start as usual, pulled out of my driveway and at the end of my street I heard my back window burst. It looks as if it's exploded from the inside, as the window is bowed outward.

- Decatur, IL, USA

problem #44

Feb 072021

Explorer

  • 97,000 miles
The housing for the antennas and gps on the top of the Explorer came off while driving. Two different Ford service techs said that is a known problem. We will now be out of pocket $650 for a problem they know about.

- Wesley Chapel, FL, USA

problem #43

Oct 232020

Explorer

  • 64,000 miles
The driver's and passenger side windshield pillar moldings are loose and coming off and making a vibration sound while driving at any speed over 30 mph. I have read multiple complaints of them flying off while driving and potentially causing an accident to other motorists. I have had them checked by the dealer and there is no recall for them.

- Menands, NY, USA

problem #42

Dec 012020

Explorer

  • 60,000 miles
Plastic windshield molding on driver and passenger side are pulling away from the windshield and are now loose. Roof rails have started to pull away from the roof and are warping along the edges. The roof rails were replaced within a month of original purchase for the same issue. Plastic molding at the doors appears to be melting and warping in several areas.

- Charleston, SC, USA

problem #41

Jan 112021

Explorer

  • 43,000 miles
Paint in front of roof started bubbling do to corrosion forming under the paint. Ford wont cover it because it needs to have a hole for them to cover it.

- Palm Beach Gardens, FL, USA

problem #40

Dec 262020

Explorer

  • 31,998 miles
I was on my way home and the roof rack broke and flew off my car while I was driving down the highway and almost hitting the car behind me. The car has 31,998 miles on

- Atkinson, NE, USA

problem #39

Aug 222020

Explorer

  • 60,000 miles
2017 Ford Explorer XLT roof rails detach. I was driving on the freeway when my right roof rail top piece blew off. Multiple cars had to swerve in order to avoid the flying piece. My left roof rail almost did the same thing. This, in my opinion, is a safety issue and should be recalled. Multiple people who I've talked to have the same problem. However these roof rails are assembled is unacceptable. I believe it has to do with their grey plastic securing clips. Thank you.

- Las Vegas, NV, USA

problem #38

Sep 302020

Explorer

  • miles
Driver side door entry keypad pillar molding, just fell off. It appears to be glued and after time the glue doesn't hold and the whole molding just falls off and hangs from the keyless wires while driving as it scratches up your paint. Dealer wants over $600 to replace.

- Torrance, CA, USA

problem #37

Jun 042020

Explorer

  • 55,000 miles
As I was driving down the highway I had one of my plastic windshield pillars fly off. I pulled over and retrieved it and glued it back on. About 6 months later I had my other side fly off, unable to retrieve it and about 3 months ago I had my first side fly off again also unable to retrieve it. I had one of the pillars hit a passing vehicle.

- Needville, TX, USA

problem #36

Aug 042020

Explorer 6-cyl

  • miles
I purchased a new 2017 Ford Explorer in July of 2017. It is just passed 3 years old and has just over 60,000 miles. I took the vehicle to licardi Ford in watchung, NJ to have them look and advise on paint that is bubbling on the front hood. After review they told me it was not covered under warranty since the 3 year, 36K mile has passed. I was also told the 5 year/unlimited mileage corrosion (perforation only) would not apply either. I was told the corrosion warranty would only apply if the corrosion would create a hole. Afterwards I called Ford customer service (case # [xxx]) and would be told the same as I mentioned above from the dealership. After further investigation on my part, I found there have been class action suits filed against Ford for this very issue. Those complaints show that Ford has been aware of such issue and has done little to correct. Furthermore, it is written that the hoods of the Ford Explorer are made of aluminum and would never rust through to create a hole therefore making the 5 year/unlimited mileage corrosion warranty next to useless. I feel this has been an ongoing issue that Ford is well aware of and should have changed its practices and methods to avoid future incidents. The 'bubbling' paint may be small now but will only grow and eventually crack and peel off negatively impacting the look and resale value of my vehicle. I would appreciate any assistance you can offer to get my car repaired and/or hold Ford accountable for their negligence. These defects are small and were probably forming long before I was able to see them for myself. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Scotch Plains, NJ, USA

problem #35

Jul 242020

Explorer

  • 42,000 miles
About a week ago my vehicle was idling, backed straight into the turnaround in my driveway with the car in park. The two passenger side doors were open. My daughters and I (unbuckled) sat there about ten minutes while the engine was cranked but in park, waiting on my husband to finish up grabbing things for the vacation we were getting ready to leave on. My two year old had moved to the driver's seat, and I was in the passenger seat. My daughter reached over and pressed the push to start button as she has a hundred times and killed the engine, but this time, when the engine turned off, something obviously caused the transmission to disengage and we were sent rolling down the hill behind my turn around. I tried to climb over and hit the emergency brake but was unsuccessful. We were finally stopped when our back end smashed into the second tree we hit. Fortunately no one was injured besides me, and it was relatively minor with just bruising, particularly since I'm 7 months pregnant. My car is now completely totaled as a result.

- Rocky Face, GA, USA

problem #34

May 202020

Explorer 6-cyl

  • 45,000 miles
On May 20th 2020, I drove the car from my house to the grocery store, an approximate 7 miles drive. I parked the car on the parking lot, a few seconds after leaving the car white smoke started to come from under the hood, as the seconds passed the white smoke converted into a fire in the engine, 5 minutes later the car was lost due to fire.

- Galion, OH, USA

problem #33

Jan 242020

Explorer 6-cyl

  • 0 miles
Bubbling paint on the hood.

- Dillsburg, PA, USA

problem #32

Apr 012020

Explorer 6-cyl

  • 46,000 miles
The front edge of the hood is pitting under the paint which is an in going Ford issue for decades now. Upon speaking with Ford, they tell me they can't help me because I don't get my vehicle service with Ford. So they are refusing to make good on a preexisting problem when I bought it brand new. These vehicles are predestined to have this issue because they refuse to correct the aluminum hood and paint conflict the vehicles have. I cannot attach photos negate your system is old and didn't take photos that were taken with hd cameras!

- Hopatcong, NJ, USA

problem #31

May 232020

Explorer 4-cyl

  • 51,000 miles
While driving on the highway the right side panel of the windshield flew off along with the rubber sealant. This caused the car behind me to swerve in order to avoid it hitting.

- Jacksonville, FL, USA

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