10.0
really awful- Crashes / Fires:
- 6 / 2
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 10,564 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Windshield trim flew off driving down the interstate, hit my side mirror, and passenger window. The trim piece put my family and me in a dangerous situation. It could have easily broken the window. No warning.
- Palatka , FL, USA
Right side pillar trim detached at 70 mph on freeway causing other vehicles to avoid flying debris.
- Carmichael, CA, USA
The windshield trim on the drivers side flew off while I was driving on the highway unexpectedly and startled me. I was driving at 75mph and could have easily lost control of my vehicle. This is very dangerous! While searching for how to fix it online, I read that this is VERY common! How is this not a recall? This is awful!
- Lawrenceburg, KY, USA
As I was driving down the freeway the panel between the front and rear passenger door flew off. Noticed today that the driver side one is loose and it holds the keyless entry pad.
- Ripon, CA, USA
As I was driving on the freeway, the windshield trim panel flew off my car. This put the safety of the cars behind me in jeopardy as it did or could have hit them or caused an accident by people attempting to avoid running over it in the road. I took my car to a Ford and they said this car is notorious for having this problem and they see it all the time. The previous owner of this car said that the trim on the opposite side had flown off too and had to have It replaced as well.
- Austin, TX, USA
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger-??s side windshield trim detached. Additionally, while driving at 80 MPH, the driver-??s side windshield trim detached. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was 126,415.
- Grand Prairie, TX, USA
Was driving at highway speeds when a hitting sound was heard to the body. Could not determine while driving what or where the noise came from. Later discovered the RH side a-pillar trim had detached from the car. Unsure whether the trim piece affected other vehicles on the road.
- Saline, MI, USA
Outer plastic A-Pillar Trim detaching from body of vehicle, putting other drivers at risk of vehicle parts coming off and hitting vehicle or causing accident
- Indianapolis, IN, USA
Passenger side Window trim. Trim detached flying off at traffic behind almost striking vehicle traveling directly behind my vehicle on interstate. No inspections have been completed by any professionals at this time. trim retainer is broke in half while still attached to the car. the trim piece itself was unable to be safely recovered. rubber along windshield next to trim came loose minutes before.
- Peoria, IL, USA
August 28, 2021 I was driving on the interstate when out of nowhere the rubber moulding/trim on my passenger side came partially detached and continued to bang up my window for the remainder of my trip (about 20 minutes at that time) until I could safely pull over and see what was happening. Majority of the rubber was missing and continued to disintegrate and fall off over the last 2 years. Yesterday, May 7, 2023, I was again driving on the highway when the entire pillar trim/moulding and rubber flew off the driver's side going 60+ mph which hit my mirror and side door chipping the paint on it's departure from my vehicle. This is obviously a major safety issue and needs to be a recall immediately. I've had nothing but continuous problems with this poorly manufactured vehicle (including the roof racks STILL not being repaired after over 10 repairs from the local Ford service department). Thank God no other car was around to get hit by the flying parts off my car!
- Crestview, FL, USA
While driving, a large piece of debris came off of my windshield area causing the vehicle next to me to swerve. The remaining material was flapping in the air at highway speeds causing a startle reaction. I initially thought I had hit something. When stopped, I discovered the material in question was coming from around the windshield. Large portions of the material are coming loose.
- Kissimmee , FL, USA
I've had both passenger and driver side Windshield A-Pillar Molding rip off while driving on highway which thankfully no one was behind me but could have causes serious damage if it hit another vehicle going 70 mph. Both of these have failed to stay intact/ place
- North Las Vegas, NV, USA
I was driving down the interstate and the passenger side pillar molding appliqué completely dislodged and flew off behind me, narrowly missing a vehicle behind me. Had I not already been in the furthest left lane, it would have hit another car. When I arrived to my destination, I checked the same part on the drivers side, which includes the electric keypad entry, and it was also pulling away at the top. I contacted the ford dealership. They said this was a commonly known issue, but unfortunately was only recalled up until the 2016 model so I would have to pay to replace the complete molding all around each window and possibly onto the windshield. Their comment was that it-??s basically only attached with 3M double sided tape.
- Granite Falls, MN, USA
Windshield trim ripped off at highway speeds. Blocked driver vision and then flew into air striking vehicle behind. This could have caused a serious accident in either vehicle. I know you are researching for recall at this time. It should have been recalled years ago.
- Oakdale, CA, USA
Traveling at highway speeds the front passenger side door trim flew off the car. It looks like the adhesive that was holding it on gave out.
- Fayetteville , NC, USA
Right side of windshield frame piece fell off while driving
- Wisconsin Rapids , WI, USA
The windshield trim flew off and almost caused two accidents and the car is unsafe to drive with this missing as well as what happens when the other one flies off. The trim on the top of the car, both of them have flown off and almost cause two additional accidents. The trim on the back is completely cracked and came that way on the car. This has been very dangerous and could harm my children and I and other drivers. As well as extremely stressful. I have three children's live at risk. There were 3 different incidents.
- Las Vegas, NV, USA
As with 2 million other Ford Explorer drivers my passenger side windshield trim came off.
- Herndon, VA, USA
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the windshield trim panel started to detach from the windshield and partially separated. The vehicle was taken to an unknown dealer, who informed the contact that the VIN was not included in a recall. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 73,720.
- Kapaa, HI, USA
- North Las Vegas, NV, USA