10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
2,450 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #18

Jul 192023

Explorer

  • miles
Windshield trim piece (passenger side) detached from vehicle while travelling at 40 mph.

- Newport Beach, CA, USA

problem #17

Jun 172023

Explorer

  • miles
Passenger side window trim blew off at highway speed without warning. Have not had it to the dealer yet as this appears to be a problem for the Explorer. I am not sure where the piece ended up. There was not a vehicle immediately behind the car so I don-??t believe it struck anyone.

- Houston, TX, USA

problem #16

Jun 012023

Explorer

  • miles
We were traveling on I90 west of Sioux Falls, SD. 06-01-2023. There is a 14 mile stretch that is under construction and the traffic is head to head in that stretch. We met a semi that created a gust of wind that blew the front window trim off the passenger side of the vehicle. I do not know where the trim went once it exited the vehicle. It was in an area where construction workers were working along side of the road and there was a line of cars behind us.

- Whiting, IA, USA

problem #15

Apr 302023

Explorer

  • miles
While driving on highway I-20 at 80 miles per hour, the trim panel around the windshield detached. The panel detached on the drive side but the passenger side is already detaching from the bottom part.

- Horizon City, TX, USA

problem #14

Jul 282022

Explorer

  • miles
I saw an article about the a pillars coming off while driving and wanted to report my story/experience with this problem vehicle! I pay wayyyy too much for this vehicle to be a 2019 and still have low miles (46,700) for it to be such a safety hazard for my family, I definitely expected more for such a big first Ford purchase. Very very disappointed. I don-€™t have all the receipts together right now to take pictures at this time but they are at my house if needed. -the a pillars have flown off the vehicle while driving down the freeway even after being fixed, even most recent fixes will not completely stay down and could still come off again. This has led to the window trim being ripped off with them and it all causing wind issues and allows stuff to catch on the windows while driving or build up underneath for weather conditions. -there is something within the vehicles power train that will not take alignments and has a very bad shimmy/sway within the wheels while driving. This is very very unsafe at any speed but quite bad at highway speeds, especially with wind because of the a-pillars issue. The way it moves while driving it feels like you-€™re not in control of the vehicle. Multiple alignments have been attempted, tire swaps and brand new ones have been put on and it continues to get worse. Nobody can figure out what-€™s causing this. -there are some electrical and heating shortages within the vehicle and intermittently these futures will glitch out and won-€™t work. Sometimes the display screen won-€™t come on or shut off, sometimes all the wipers will stop mid swipe and not fully stay down, sometimes the mirrors won-€™t adjust, some sensors barely work, there are times the seat warmer doesn-€™t work or does partially, the floorboard heat will only put out cold air unless it-€™s on auto and high, some lighting functions glitch out, same with the radio, sometimes the auto start don-€™t work, sometimes the seat positions will stop in mid move and won-€™t reposition

- Allen Park, MI, USA

problem #13

Dec 172022

Explorer

  • miles
Windshield trim panels flying off vehicle while driving down the road

- Timpson, TX, USA

problem #12

Feb 012023

Explorer

  • miles
The front window side panel is in the process of coming off on both side it-€™s already detaching from the top of both side & im afraid it-€™s gonna hot someone if it flies off I started to notice this a little after I got the car & im noticing more & the dealer ship saw it when I got the car & said it-€™s not on recall

- Queens, NY, USA

problem #11

Jul 022019

Explorer

  • miles
The trim panel around the windshield detached. The panel detached on the drive home from the Ford dealership. This happened on a brand new vehicle. I returned the car to the Ford dealership and they replaced the trim panel. I also had to have the windshield replaced on this vehicle. The windshield replacement company requires you to purchase new trim panels surrounding the windshield when the windshield is replaced. I purchased new trim panels and 1 of the trim panels detacted from the vehicle while I was driving on the expressway. The windshield company replaced the panel. They indicated that this happens all the time with Explorers.

- Maybee, MI, USA

problem #10

Jul 202022

Explorer

  • miles
The front pillar columns on either side of the windshield have flown off while driving on the interstate. This is a ongoing Ford issue that should be fixed and is so dangerous could crack someone-€™s windshield

- Grand Rapids, MI, USA

problem #9

May 042022

Explorer

  • miles
While driving on I-95 on 5/4, the RH windshield moulding broke off suddenly and flew off behind the car, fortunately not hitting another vehicle, although that could easily have happened. I took the car to Mullinex Ford in New Smyrna Beach, FL on 5/9; they said the exterior moulding (which broke off) and the underlying RH A pillar moulding needed to be replaced (costing me $432, since it wasn't covered by my extended warranty). This same thing happened to my previous 2013 Explorer in 2017-2018 timeframe! Apparently it is a well-known problem with all Ford Explorers since at least 2013, as many others have reported at https://). But Ford has never issued a recall on this problem, and refuse to cover it under extended warranties. This is a real safey issue, as parts should NOT be breaking off on a car and flying through the air to potentially hit other vehicles. At the website I specified, some vehicle owners reported incidents that DID hit other vehicles, including a motorcyclist.

- Mims, FL, USA

problem #8

Nov 012020

Explorer

  • miles
As per a recall on this vehicle, the roof rails become detached and have the potential to fly off the car at high speeds. I have brought this in to a Ford service center numerous times to be addressed and upon repair each time, the issue recurs. The latest conversation I have had with a Ford motor company representative is that the issue is known but there is no known fix for it at this time. Meanwhile, I, like so many others, are driving around with what can be a potential safety hazard for other drivers.

- Woodbury, NY, USA

problem #7

Sep 102021

Explorer

  • miles
Driving 70 mph on interstate the driver side windshield trim came off. Startled the driver and caused car behind us to hit it on their windshield and lost control for a short time. In looking at trim clips they are plastic and 3 of them were broken. I drove to a ford dealer and was told this is a problem but they have not recall on it. Components should not be falling off a 60K car. No warning that this might occur.

- Dover, PA, USA

problem #6

May 282021

Explorer

  • miles
NTHSA acknowledged there was an issue with 2019 Ford explorer roof rails being a danger and filed a warning which Ford supposedly issued a recall which never happened, had my SUV to Coggin Ford in Orange city Fl they made several repairs and the rails are still falling off SUV, Now the dealership is stating parts are on backorder, NTHSA filed wrong recall number with complaints, called FORD only to get a runaround for a week

- Debary, FL, USA

problem #5

Jan 012021

Explorer

  • miles
Roof rail covers are falling off. Ford dealer where purchased has repaired this trouble three times and the covers are now detached worse than ever. Dealer where purchased refuses to work on the vehicle and told me to take the vehicle elsewhere. Needs to be corrected before the covers come off at highway speeds and possibly create a catastrophic situation for vehicles following.

- Windham , ME, USA

problem #4

Jul 152020

Explorer

  • 7,083 miles
Roof rail covers on left and right sides of 2019 Ford Explorer come loose after dealership repaired Ford tsb-20-2154, still coming loose, they can fly off vehicle and cause an accident electrical wires are coded with soy causing squirrels / rodents etc.to eat engine wires and trying to build a nest in engine can creat a fire

- Debary, FL, USA

problem #3

May 052020

Explorer

  • 25,000 miles
Roof rails come loose, totally unsecured to vehicle. One has fallen off while driving, one was destroyed in car wash. The rails seem to pop loose no matter what is happening with the vehicle (I.e. parked, driving). This is a well documented problem online but nothing has been done to resolve it.

- Knoxville, TN, USA

problem #2

Feb 112020

Explorer

  • 12,000 miles
Roof rack on top of vehicle came off while driving. The plastic clips aren't enough to keep it on the vehicle. Vehicle had 12K miles when this happened. This is very unsafe I shouldn't have to worry about my roof racks coming off my vehicle.

- Culpepper, VA, USA

problem #1

Aug 162019

Explorer

  • 15 miles
Rear hatch electric opening/closing mechanism failed - hatch came down a struck the head of a person causing an injury. Also because the hatch wouldn't close properly exhaust entered the vehicle when being driven.

- Anchorage, AK, USA