10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 1,879 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The sunshade for sun/panoramic roof stopped retracting. When I pressed the button to open it, the shade rolled back about two inches and as it-??s continuing to go back the shade then became loose and hanging blocking my rear view. As this was happening I was in the process of backing up, so at this point it affects the safety of me, and my kids, including others around. No warning or indication that it would malfunction ever came. Now it-??s just sagging and loose it-??s no longer tight.
- North Charleston, SC, USA
Ford Explorer has a panoramic roof cover that has a small plastic part that breaks and and creates a fold in the material - the window retracts but the material doesn't and fold down. This is a safety risk, because with the shade sagging down it blocks your view of the rear. According to others posting on online forums, a small plastic trim piece that is breaking and the cost to repair is around $1800. Repair shops has to pull the headliner and replace the fabric and new plastic bit. Apparently there is no way to make this repair without removing the entire sunroof window. What a design flaw!
- Kyle, TX, USA
The sunroof shade on the explorer just dropped blocking my rearview mirror view.
- Mooresville, NC, USA
This vehicle is equipped with a panoramic sun/moon roof which has a cover inside that retracts to keep the sunlight out. Something has failed in the mechanism that retracts the fabric cover and it is causing it to sag down and block the rear view mirror visibility. Ford Motor should issue a recall on this as it is a design flaw and a common failure point in these vehicles. This part can fail without warning, at any time and block the driver's view through the rear view mirror and cause a dangerous visibility issue to the rear of the vehicle.
- Marion, NC, USA
Sunroof cover no longer fully retracts causing the fabric to hang and block rear visibility.
- Angola, IN, USA
The sunshade is falling and I cant see out the rear of the vehicle. During reversing the vehicle and trying to change lanes when looking behind me I cant see anything with it falling down. It has been confirmed by a dealer that wasnt Ford. No warning lamps my kids told me about it after we went throught the carwash when I had it open for them to watch the colored soap. I closed it and drove away and they said it was falling in on them
- North Las Vegas, NV, USA
Sunroof is sagging and blocking rear window/rearview mirror. Hazard for visibility and could possibly fall during driving.
- Apollo Beach, FL, USA
I was traveling down the highway when my vehicles hood unattached and smashed into my windshield causing extensive damage to my windshield and hood. The impact of the hood releasing and shattering my windshield caused glass to enter the cabin of my vehicle. This was an unsafe incident as I had my toddler in my backseat, and I was traveling down a busy highway at the time of the event causing my vision to be impaired by the hood. I safely maneuvered to the shoulder of the roadway and was able to pull the hood down. Following the incident, I was unable to drive my vehicle due to the windshield damage. I have since contacted my insurance agency and filed a claim for the damages. I have had the windshield replaced, totaling $886.85. I have an appointment with my local body shop for damages to the hood.
- Garner , NC, USA
The sunroof screen blocks the rear window view due to sagging. The Ford Explorer has a common issue in which the fabric retractor spring fails causing the sunroof shade to not retract. Once engaged it blocks the rear window view. Additional since it won't retract, it continues to sage due to lack of tension. This will eventually block the rear window.
- Bossier City, LA, USA
The cloth cover for the panoramic sun roof came off the tracks. Now when you retract the cover, it all comes down into the cabin seriously blocking drivers visibility to the back. I am unable to get the cloth cover back into the track mechanism.
- Laguna Hills, CA, USA
Sun Shade: Sunroof shade guide has lost the bolt securing it to the shade, will need bolt to re-secure. When retracted back sunroof Sun Shade sags, blocking rearview window. Causes driver to be unable to see out back window. No warning lamps. Problem has been inspected by ford dealership. According to ford the bolt that secures the Sun Shade to the sunroof has come out.
- Callahan, FL, USA
The sunroof fabric covering the glass sags down and does not work properly. This is a known issue on 2020+ Ford Explorers with the sunroof option. The sag blocks visibility out the rearview mirror and causes a distraction to drivers.
- Castaic, CA, USA
The button to adjust rear view side mirrors malfunctioned. The side mirrors no longer adjust or respond to the button.
- Klamath Falls, OR, USA
Panoramic sunroof shade began sagging over night and now can fall and block view of rear view mirror out of the back of vehicle.
- Franklin, OH, USA
Sun/Panoramic roof cloth sags if the clips that hold it in place break as they are very brittle. Happened multiple times already. Rear visibility is blocked due to it and cannot use the rear view mirror.
- Sylmar, CA, USA
The sunroof fabric fails to retract. When opening the sunroof, the fabric sags and blocks vision in the rearview mirror. I-??m overseas active duty military and have not had it inspected. No warning lights are displayed.
- Apo, GA, USA
Sunroof liner out of line with track, when opening blocks rear visibility including blind spots. Dealer confirmed multiple reports of sunroof issues with no identified fix besides replacing it with an identical mechanism that-??s currently failing. Passengers in middle row are completely covered by drooping sunroof and have to lift it out of the way
- Cabot, AR, USA
My back window shattered. It made a horribly loud noise and shattered from one side to the other. There was no visibility out the window. I had just parked my car and was stepping out when it exploded. I can-??t imagine the reaction I would have had if I had been driving. There was not any warnings or anything pertaining to the window and my vehicle has not been inspected at this time. I will be taking my vehicle to have the back window replaced, and it could be inspected anytime prior to that.
- Eufaula, OK, USA
Sunshade will not retract and blocks vision to see out the rear view mirror and back window
- Frederick, MD, USA
- Marathon, WI, USA