2.8

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
52,500 miles

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problem #2

May 152023

Explorer

  • 70,000 miles
The contact owns a 2020 Ford Explorer. The contact stated that the rear seat headrests failed to remain in the upright position. The contact stated that while attempting to adjust the headrest, the headrest failed to lock into the selected position. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.

- Port Charlotte, FL, USA

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problem #1

Aug 012023

Explorer

  • 35,000 miles
The contact owns a 2020 Ford Explorer. The contact stated that she became aware that the rear passenger-??s side head rest was fractured several months ago. The vehicle was taken to the dealer, where it was determined that the head rest needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 35,000.

- Menifee, CA, USA

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