The contact owns a 2020 Ford Explorer. The contact stated while the vehicle was at a stand still, she shifted the gear shifter to reverse and was unable to stop the vehicle in a reasonable amount of time while depressing the brake pedal. The contact stated no warning light was illuminated. The contact stated she had to depress the brake pedal to the floor to stop the vehicle. The contact stated she had experience the failure three times. The vehicle was taken to the local dealer autonation Ford sanford (4911 wayside dr, sanford, fl 32771, (407)680-0781) where the dealer was made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.

- Winter Springs, FL, USA

I received my 2020 Ford Explorer back from the dealership on 01/23/2021, after it had been at the dealership since 12/22/2020 for an "overheating" issue, which turned out to be a module and sensor issue. While driving last night I received a warning for a "powertrain malfunction". I was able to get home with no issue by driving slowly. I parked the car overnight and checked the status this morning, 01/24/2021, in order to call roadside assistance and let them know what the current issue is. When I started the car I received warnings for "pre-collision assist" not available, "hill descent control" fault, "hill start assist" warning, and "anti-lock brake" fault. I attempted to move the vehicle in my driveway to make it easier to load on a tow truck, and I had almost no braking power. I had to put the vehicle in park to stop it from rolling down my driveway. This will be the third time in a month that the vehicle has to be towed to the dealership for a major issue that has left me stranded. This vehicle has 7,393 miles and was purchased 04/2020.

- Newark, DE, USA

I was stopped in a parking space with the car running. I put the car in reverse to leave and noticed a car coming so I pushed on the brakes to stop, however the brakes did not engage. I pushed all the way to the floor and the car kept rolling. There was no resistance to the brakes, they felt loose with no resistance. I checked my feet to make sure I was actually pressing the brake and I was. The car was not stopping, and another car was coming behind me, so in order to finally stop I had to put the car into park. I waited a minute and then tried to put the car into drive and the brakes worked. I then put the car in reverse again and the brakes were working. About 30 minutes later I was attempting to turn the car on after leaving a store, and when I pressed the brake and then pushed the start button I received an error message that said to press the brake to start the car. However I was pressing the brake. I took my foot off the brake and then tried again and the car started. So this was a second time in the span of an hour that the car did not recognize the brake was pressed. The car was taken the very next day to the dealership however they did not see a code that had been thrown and they have been unable to replicate the issue.

- Waxhaw, NC, USA

The vehicle has a 'wake up' noise unlike any other that Ford can show me. Once you open the drivers door, it make an extremely loud metal grinding noise under the hood in the ABS area. After you drive the vehicle and park it, it does it by itself 30 mins later then again once you open up the door again. Also, the break pedal and breaks lock in place at times when going from park to drive or reverse. Not immediately, but once you start to move causing the vehicle to violently jerk. The 'crash warning' for a vehicle stopping short in front of you also goes off by itself without anything at all in front of you causing the alarm to sound and the vehicle to break on its on. This happens a various speeds but especially on the highway. All of these issues have been happening since I purchased the vehicle brand new in may of 2020

- Conroe, TX, USA

The first issue was with the car accelerating without pressing the gas. Rpms would increase and car would sound as if it was accelerating as well, when slowing driving through a parking garage. The car also down shifts and accelerates roughly. It is not smooth when transitioning to acceleration or de acceleration. When braking the car jerks until stopped enough to where our heads jerk. Putting car into gear, to drive from reverse, it lags until it kicks in and jerks hard. When shifting into reverse with the foot firmly on the brake, the vehicle begins to roll backward with my foot still on the brake. When you try to press the brake pedal to get car to stop moving, brake pedal does not depress all the way and does not stop the vehicle from moving. If you attempt to pump the brakes, there is a hard stop that prevents the brake pedal from going all the way to the floor. The only way to stop the vehicle is to put it back into park.

- Grand Saline, TX, USA

Drivers seat appeared to shift when turning. This has resulted in the plastic trim at bottom of seat to break and come loose from seat while moving. This has occured twice. Additionally we have received error messages on the 4WD while on an extended trip. It dropped us out of cruise controlled an told us to service transmission. Also reverse assist was inactivated as well as cruise. Back up view on screen turned blue. Brakes have also become inactive when starting to back up. (November 15, 2020) these problems are continuing to occur and the dealer has not tried to fix the issue.

- Chapin, SC, USA

When put into gear, brakes would not apply had to press extremely hard both in reverse and forward. Had to put vehicle back in park and turn off. Let reset, turn back on, and brakes started to work normal. Back up camera went to blank blue screen also.

- Oakdale, MN, USA

2020 Ford Explorer St with approximately 5,200 miles. Yesterday, I started the vehicle and put it into reverse and it started to roll backwards even though my foot was on the brake. Regardless of how hard I pushed the brake, the car continued to lunge backward until I fully depressed/repressed the brake. With my foot on the brake the vehicle continued to move. This same event occurred a few months ago but when in drive and the vehicle continued to lunge forward despite my foot full pressing the brake as much as possible. I shut off the vehicle, waited a few minutes, and attempted to restart. Restarted without issue. Today, I attempted to start the car and all lights on the dashboard began flashing and the engine failed to turnover. The in-dash display then began beeping, flashing all service/hazard/warning indicators, and cycling through the following error messages: - steering assist fault service required; - see manual (with wrench icon indicating powertrain fault); - front camera fault service required; - service advancetrac; - full accessory power active; - park brake fault service now; - pre-collision assist not available; - check park aid; - reverse brake assist not available see manual; - hill descent control fault; - normal cruise active adaptive braking off; I turned off the vehicle and attempted a few more restarts ranging in intervals from an immediate start/stop, 1 minute, 5 minutes, and 10 minutes without success (same error messages displayed as described above). My next attempt was a few hours later and the vehicle started without error, but did not give any indication that the vehicle had failed to start the previous time and the 'powertrain fault' wrench icon remained lit.

- Montgomery, OH, USA

The vechile ABS brake system is not working. My new car has been increasing speed on its own. The Agency has not been able to provide a resolution and warning sensor goes off that the brake system is not working. This happened from one day to the next, the truck is left in clean garage and minimally driven. This makes the truck unsafe. I have contacted Ford multiple times but they end Y call without a resolution.

- Mission, TX, USA

Starting about the beginning of July my new 2020 Explorer St started slamming on the brakes in reverse, with no objects near by. Then it started throwing a fault for the reverse braking system. I have had the vehicle back to the dealer 3 times for the same issue. After the second time it had more fault codes for hill assist, forward collision, and advanced trac. After the third time at dealer they assured me the issue was fixed. Needless to say it is having the issues again. I have also had the check engine light come on and they determined the temp sensor needed to be replaced. The flex pipe is making a horrible noise as well and the solution was to put a clamp on it and the sound is much better but still there! this vehicle seems to be a lemon.

- Bechtelsville, PA, USA

I have had this vehicle since February and it has been in the shop 5 times for various things! there is a jolt when it changes gears and when hitting brakes. I have a delay when I put the car in reverse which has almost caused accidents. It rolls forward, even with my foot on the brake and the jerks hard when it finally catches up and goes in reverse. Corporate will not get me out of this vehicle, even after it broke down and had to be towed while I was out of state on vacation!

- Clarksville, TN, USA

The last week of June 2020 while driving my Explorer XLT a check brake system warning message started flashing on and off when applying the breaks. The message was difficult to read since it would go on and quickly off. My fordpass message center noted antilock break fault pre-collision assist not available hill start assist warning 40 min later fordpass noted same messages. I took it in to be serviced. They found that the electronic break booster need to be replaced. Approximately 10 days later while driving @ 35 mph I applied the breaks and the car jolted when coming to a slow stop. It definitely caught our attention we drove to our our destination around the corner. The car was off for approximately one hour. We got in the car drove down the road then when applying the breaks the jolt happened again this time more forcefully kicking our heads back. Luckily no other cars were behind me otherwise they would have slammed into us. We took the vehicle to the dealership asap. The entire drive over we drove slowly and it jolted at very application of the breaks while decelerating. At that point it was determined that my vehicle that I've only had under 4months with approximately 1300 miles on it needed a transmission replacement.

- Corpus Christi, TX, USA

After turning car on and taking it out of park, break becomes extremely hard when you lift up off of it making it impossible to break. The car then rolls forward or backwards depending on if in drive or reverse. Even when putting all my weight on the break, the car moves forward or backward for about a second or two before the break finally softens and I'm able to break. Car them works as normal. I have almost rolled into objects behind me or in front of me due to this. Bought it new. Took it to dealership but they cant recreate it as it happens only a couple times a week. We did hear something rolling around in the compartment below the steering wheel and they have found several factory screws just rolling around. Not sure if that is causing this.

- Oceanside, CA, USA

Periodically when starting my 2020 Ford Explorer the brake pedal will become very hard to push and the vehicle will roll on its own. After about 15 seconds the brakes will respond and then brake very hard. Alternatively, I have to switch the Explorer into park and restart the vehicle and the brakes will be fine. I would say this happens roughly 2-3 times a month. I believe this to be a programming issue with the electronic brake booster.

- Spooner, WI, USA

On occasion when starting our 2020 Explorer St, the brakes do not work... resulting in the vehicle driving away. The only way to stop the vehicle, is to throw it back into park or neutral. This has occurred 1-2 times a month, and Ford has been reluctant to fix the issue. The vehicle was almost involved in a low-speed crash, due to Ford inability to fix the problem. We have attempted to get a buyback, but they have not resolved it as of now.

- Myrtle Beach, SC, USA

Several times the reverse camera and sensor have not worked (blue screen) one of the times almost hitting a car behind me, once the center screen went black while driving while using the navigation system, this morning, put the transmission in reverse and the brake pedal became really hard when stepping on it and again almost hit a car behind me, suddenly it went to the floor causing the car to stop suddenly all this while getting out of a parking space

- San Diego, CA, USA

2020 Ford Explorer St with approximately 1,927 miles. I started the vehicle and put it into drive and it started to roll forward even though my foot was on the brake. Regardless of how hard I pushed the brake, the car continued to inch forward until I fully depressed/repressed the brake. I shut off the vehicle, waited a few minutes, and attempted to restart. Upon the attempted restart, all lights on the dashboard began flashing and the engine failed to turnover. The in-dash display then began beeping, flashing service/hazard/warning indicators, and cycling through the following error messages: -park brake fault service now; -pre-collision assist not available; -service advancetrac; -driver door ajar; -steering assist fault service required; -check park aid; -see manual; -front camera fault service required; -full accessory power active; I turned off the vehicle and attempted a few more restarts ranging in intervals from an immediate start/stop, 1 minute, 5 minutes, and 10 minutes without success (same error messages displayed as described above). There were also no alert messages/notification in the fordpass mobile app indicating the above failures. My next attempt was a few hours later and the vehicle started without error, but did not give any indication that the vehicle had failed to start the previous time. I stopped/restarted the vehicle again without error and put it into reverse and then drive and there did not appear to be any failure of the brake pedal. I took the vehicle for a test drive around my neighborhood and noticed that 1st and 2nd gear appeared to shift just fine, 3rd gear made a loud grinding/vibrating noise and took longer to shift than normal, and then the vehicle did a hard shift into 4th gear. I only got up to about 35 miles per hour, but the vehicle never shifted out of 4th gear, but appeared to hold the rpms higher than normal.

- Cincinnati, OH, USA

On occasion, the brakes do not work properly when the car is first put into drive or reverse after starting. When shifting into drive or park with the foot firmly on the brake, the vehicle begins to move, and the brake pedal does not depress all the way and does not stop the vehicle from moving. If you attempt to pump the brakes, there is a hard stop that prevents the brake pedal from going all the way to the floor. The only way to stop the vehicle is to put it back into park.

- Vienna, VA, USA

After starting the vehicle in park and with brake depressed shifting to reverse the car moves regardless of brake pressure applied. Issue only stops after pumping the brakes or shifting back to park our neutral. All situations have been on flat land and has occurred with multiple drivers. Brake pedal is noted to be 'hard' when event occurs, almost like it is locked.

- Shamong, NJ, USA

Has happened to me a few times. Foot on brake, put the car in gear and it starts rolling. Brake pedal won't depress any further, but it definitely was not all the way in, almost like it was locked or something. Only way to get it to stop is to put it back in park or neutral and let off the brake.

- Foxboro, MA, USA