The contact owns a 2020 Ford Explorer. The contact stated that on several occasions while driving at various speeds, the vehicle bucked forward and failed to drive as intended. The contact stated that there was no warning light illuminated during the failure. The vehicle was taken to the dealer twice to be diagnosed. The contact was informed that the transfer case and rear seal leak needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the transmission needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 99,000.

- Greenfield, IN, USA

The contact owns a 2020 Ford Explorer. The contact stated that while driving at 30 MPH, the power train warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the AWD module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 43,000.

- Buffalo, NY, USA

Hard shifting up and down through the transmission shifting sequence. Multiple clutch friction codes and powertrain warnings from Ford service advisor on 3/10/25. Check engine light on. Vehicle mileage 58,735 under warranty but no communication from Ford Motor Company until we brought the vehicle to a dealership. 5-6 week projected repair process at this time. TSB-??s on the 10R80 and 10R80 MHT transmissions reported back through 2020 MY. Claim started with Ford Motor Company 3/10/25 and claim number assigned due to mileage of vehicle under the 60,000 mile warranty termination point.

- Wilbraham, MA, USA

Transmission had been slipping on and off for a long long time. Finally started slipping multiple times in a mile. Transmission needed replaced

- North Abington Township, PA, USA

Hard Downshifting and Jerking. Valve body replaced 10/2024 for the same issue. Complaint filed at that time as well.

- Andalusia, AL, USA

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly downshifted and the vehicle jerked with the check engine warning light illuminated. The vehicle was able to be restarted. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 101,400.

- Des Plaines, IL, USA

Transmission failed while traveling on highway. Causing loss of ability to maintain speed or accelerate while in traffic.vehiclw has approximately 82,000 miles. Dealer only reported dark colored fluid as reason to need replacement. No actual cause given.

- Mcalester, OK, USA

Transmission downshifts very harsh every downshift. Took to dealer said transmission is out after 100,000. Transmission did go out on the way home from dealership service.

- Reeseville , WI, USA

Approximately 2-3 weeks ago (around time car hit 100,000 miles), I began noticing hard downshifts when my car was slowing down between 30-20 mph. It felt as if I was being rear ended every time I came to a stop, with a very forceful physical jerking sensation. I had my husband drive it to confirm I wasn't being paranoid, then had my dad drive it (who has been a mechanic for 40+ years) to get his thoughts. He determined likely a transmission issue and recommended I take it to my local Ford Service Center. Ford confirmed I had a P2704 code and recommended a full replacement of my transmission. I took it to an independent transmission center who confirmed the diagnosis (test drove to confirm hard shifts between 8-7 and occasionally 4-5), but did state the transmission could be rebuilt or repaired instead of fully replaced. On 3-4 occasions, I was attempting to accelerate but the car would not go forward, this occurred while trying to merge onto an interstate/parkway. Additionally, once, when I had my foot off both the gas and brake pedals (coasting), the engine aggressively accelerated on its own and I was in stop and go city traffic, which was terrifying. No lights ever came on the dashboard and no warnings were sent to my FordPass app. There has been a TSB issued (23-2250). I have 2 small children (ages [XXX]) in car seats and I am afraid to drive them around in my car. Thankfully, I have found someone to fix the issue, but it seems it's a very common problem with the 10R60 transmissions from 2020-2022 based on forums and speaking to mechanics. We have been a Ford Family since the 1970s, but this experience has made me never want to buy another one. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Alvaton, KY, USA

1. Component: AWD system -?" Front Axle Disconnect Actuator / Intermediate Shaft -?? Failure Type: AWD system failed, preventing power transfer to front wheels -?? Availability for Inspection: Yes, diagnosed and confirmed by Zeigler Lincoln Ford 2. On Thursday, [XXX], while driving in a snowstorm with my two children, my 2020 Ford Explorer AWD system failed completely, leaving us stranded on an icy hill with no traction or ability to move. -?? My vehicle lost all AWD functionality, causing it to become immobilized on an active roadway in hazardous conditions. -?? We were trapped between two semi-trucks that were also stuck, creating a high-risk situation where a collision or multi-vehicle pileup could have occurred. -?? With freezing temperatures and no way to move, we were at risk of hypothermia while waiting for a tow truck. This was not an isolated issue. Ford acknowledges this AWD system defect under TSB 23-2174, meaning this failure can happen to any driver under similar conditions, creating a major safety hazard. 3. Yes. The issue was diagnosed and confirmed by Zeigler Lincoln Ford, who determined it was covered under TSB 23-2174. -?? Ford has officially acknowledged this defect but has not issued a recall. 4. Yes. The vehicle was inspected by Zeigler Lincoln Ford, and the AWD failure was confirmed as a front axle disconnect actuator/intermediate shaft defect. -?? Ford issued TSB 23-2174 to address the defect, proving that this is a known issue. -?? However, instead of issuing a recall, Ford is making owners pay for repairs out of pocket, despite the serious safety risk. 5. Yes. Prior to the AWD failure, I received a wrench icon warning (Powertrain Malfunction Indicator) on my dashboard. -?? Error codes C0631 and C0633 were later retrieved by the dealership, confirming AWD disconnect failure. -?? I had experienced intermittent AWD traction loss in winter conditions, but the system failed completely during the snowstorm incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Mattawan, MI, USA

When my truck is decreasing speed/on the downshift, there is a very hard jerk. I took it to my local Ford dealer and was told there-??s an issue with my transmission.

- Byron, GA, USA

Transmission jerked in and out of low gears, causing very harsh shifting and lack of acceleration. Service shop at dealership found metal shaving in the transmission and replaced the whole thing. Vehicle only had 50k miles on it.

- Batesville, AR, USA

Is making a noise and I have 2 incomplete recalls

- Inglewood, CA, USA

When downshifting from 7th to 6th gear it jerks hard and fluid and everything seems

- Rockingham, VA, USA

I have recently have experienced engine failure with the 2020 Ford Explorer 2.3 ecoboost engine. I was driving on a 4 lane highway, specifically on a bridge, and I experienced loss of power and acceleration. At that time, the engine light came on. I managed to get home, with the vehicle seemed as if in limp mode. I had my vehicle towed to the Ford Dealer ship. The service manager stated that they believe it is complete engine failure. He believes the failure is in the cylinder walls which is due to coolant intrusion in cylinders 2 and 3. His suggestion is to change the "long block" at the costs of $12,284,51. Also, he expressed a concern with the transmission. It might be an issue with the computer, or wire harness. Which would be $1091.81. Plus, a couple sensors, spark plugs. In all The total repair costs are $16,904.16. I owe about $9,500. Prior to this, in 2022 the Turbo went out. It was replaced under the warranty at that time. This was at 90,000 miles. After doing some online research. There has also been a class-action lawsuit involving the 1.5L, 1.6L, and 2.0L EcoBoost engines. Owners of these engines reported issues such as coolant leaks leading to engine overheating and, in some cases, engine failure. The lawsuit claims that Ford was aware of these defects but did not take adequate steps to address them. There are some fantastic videos on youtube that explains and illustrates the reasons for the manufacture defect and engine failure. [XXX] I am a high mileage driver of highways and interstates. I understand that vehicles will have normal wear & tear. I now have 190,000 miles and no longer under warranty. However, based on my investigation, and other similar complaints about the 2020 Explorer with the same or similar issues, I believe there could be a defect with the Cylinder head just like the other ecoboost engines. Other ford explorer owners will likely experience the same as the add miles INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Freeport , FL, USA

On [XXX], with the wife and 3 grandkids in the car, as we made a left turn and were picking up speed suddenly the car downshifted to first gear. This jerked the whole car whipping the necks of everybody in the car and drastically slowed the car. Fortunately, the guy behind me did not rear end me, but almost. This scared us all. The car recovered and we proceeded the 15 miles home but several times the transmission seemed to have trouble finding the right gear. There were no lights or warnings on the dash. My wife said she would not drive the car any more. We parked the car until Monday, January 6. I drove the car to Tracey Langston Ford in Springfield and they have said I need a new transmission. This is a $6,700 repair out of my pocket. They have said they will reduce it to $6,000. Meanwhile, I still do not have the car and we have made it with one car for over 2 and one half weeks.

- White House, TN, USA

Cracked Transmission Cooler where hoses attach. Replaced/repaired at owners expense.

- Cassopolis, MI, USA

1. Yes, available for inspection. 4 x 4 issue. Front half shaft axel needs replaced, as well as hoses because of the change in the front half shaft design. My safety is at risk as when I'm driving the veichle it will randomly kick out of 4 x 4, and hill assist. I cannot make it up hills and slide everywhere. I have almost been into multiple accidents due to the failed system. Ford Dealership inspected the car, and diagnosed it. They said it's a known issue for the year and there is a TSB but no recall. They fix the sams issue frequently. Ford Dealership read the codes and wrote a order of the parts I need. No lights or issues prior to this safety issue. This issue causes all sensors to stop working, hill assist to kick out, auto hold to kick out, and causes the entire car to not work in 4 x 4.

- North East, PA, USA

2020 Explorer ST transfer case and transfer case module failed. Safety was a high risk factor for myself and anyone around me because when trying to make turns the vehicle slow way down like the brakes were being applied and the vehicle would violently shake. The vehicle has been inspected by a dealer and confirmed to be the transfer case and transfer case module. When this occurred there were several warnings, advancetrac fault, hill start assist fault, 4WD fault, ABS fault, and traction control fault.

- Chesterfield, MI, USA

The contact owns a 2020 Ford Explorer. The contact stated while the vehicle was in to be repaired under NHTSA Campaign Number: 23V675000 (POWER TRAIN); the mechanic discovered metal shavings inside the rear axle differential fluid. The contact was advised that the rear axle assembly needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The approximate failure mileage was 68,000.

- Odenville, AL, USA