The contact owns a 2020 Ford Explorer. The contact stated while driving 60 MPH, the transmission unintendedly shifted into neutral(N), and the vehicle stalled. There was no warning light illuminated. The contact depressed the accelerator pedal, but the vehicle failed to respond while the engine revved. The contact turned off and restarted the vehicle and pulled to the side of the road. The vehicle was towed to the dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.

- Woodstock, MD, USA

The contact owns a 2020 Ford Explorer. The contact stated while driving 30 MPH, the vehicle experienced an unexpected downshift and seized in low gear while the RPMs became significantly elevated. Additionally, the vehicle experienced hard shifting and shuddered while driving. There was no warning light illuminated. The contact was able to continue driving at slow speeds. The vehicle was taken to the dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 61,100.

- Round Lake Beach, IL, USA

Was driving vehicle and during acceleration, heard a loud bang. No warning lights came on in the small distance I continued to drive into a gas station to safety evaluate the vehicle and find the cause of the sound. Entire contents of transmission fluid pan leaked onto the ground at the gas station that the fire department had to be called to help clean and car was towed to dealership. Still no warnings at this time and car had been to dealership for oil change just few weeks prior. When care was finally turned on days later at the dealership I received a warning that the powertrain control system has detected one of the transmission shift solenoids is not responding as expected. The dealership then informed me that there was a hole in the pan and that the entire transmission needs to be replaced on a vehicle less that 4 years old and 73,960 miles on it. Per the dealership it appears as though there was some catastrophic failure inside the transmission that shot off something and damaged the pan from the inside. I believe this to be an faulty issue with Ford Manufacturing and believe that they should be at least partially liable for the cost to repair.

- Danville, NH, USA

2020 Explorer VIN: [XXX] Summary [Recall] Back Over Prevention: Sensing System: Camera Description The remedy is under development. Owner notification letters are expected to be mailed june 26, 2023. Owners may contact ford customer service at 1-866-436-7332. Ford's number for this recall is 23s23. This recall expands and replaces nhtsa recall number 23v-022. Vehicles previously repaired under 23v-022 will need to have the new remedy performed. Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov. Read less

- Long Beach , CA, USA

While in motion a 4wd fault is detected that also makes forward pre crash unavailable. The fault resets when the engine is cycled and remains out for sporadic amounts of time I.e one week, one month, three months... Due to the fault resetting the dealer is unable to confirm cause and the sporadic nature make it difficult to replicate. The dealer was given a DTC 0f C0631-7F but was not able to verify it do to the code not being present at time of service. There is an Internal Tech. service bulletin for said code but is only before if code is present at time of service

- Powhatan, VA, USA

Transmission cooler is leaking, hairline crack in cooler line on external cooler on transmission we looked online and it said 2020 ford explorers 2.3 engine that was a recall but says my specific vehicle isn-??t recalled but i believe it should be.

- Baxter, TN, USA

The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 70 MPH, the vehicle was vibrating abnormally. The vehicle was taken to an independent mechanic where the alignment and other unknown maintenance were performed. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000. Parts distribution disconnect.

- Phoenix, AZ, USA

The 10R60 transmission is exhibiting a hard downshift from 7-6 gear. I know this has been a problem with several of this year make and model. Ford says its not included in the recall. I have 81,000 miles on the vehicle and have to replace the transmission that is known to have problems. No warning lights no codes were produced. Just started happening and took to the dealership

- Destrehan, LA, USA

An unintentional powertrain control module (PCM) reset occurred while the vehicle was in motion and resulted in park system damage. The entire transmission needs to be replaced.

- Las Vegas, NM, USA

The contact owns a 2020 Ford Explorer. The contact stated that after pulling into the driveway of the residence, the vehicle failed to shift into park(P). The vehicle was turned off. The vehicle was taken to a dealer, where it was diagnosed that there was parking system damage within the transmission, and the transmission shaft needed to be replaced. The vehicle was not repaired. The contact believed that the failure was associated with NHTSA Campaign Number: 23V069000 (Power Train). The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 65,000.

- Las Vegas, NM, USA

The contact owns a 2020 Ford Explorer. The contact stated while driving 15 MPH, the vehicle failed to accelerate and there was an abnormal cracking sound coming from underneath the vehicle. The contact was able to pull to the side of the road. The contact stated that upon inspecting the vehicle, she became aware that the rear axle had detached. The vehicle was towed to the dealer, where it was determined that the failure was related to NHTSA Campaign Number: 23V675000 (Power Train). The vehicle was being diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 22,000.

- Los Angeles, CA, USA

Ford changed a part that my vehicle has and now the new part does not have my sensor and requires my car to be reprogrammed.

- Blue Ridge, GA, USA

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Waxahachie, TX, USA

The contact owns a 2020 Ford Explorer. The contact stated while driving 20-?"30 MPH and downshifting, the contact detected an abnormal clunking sound coming from the vehicle. The driver pulled to the side of the road. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,160.

- Hubertus, WI, USA

Took vehicle to Ford dealer to investigate whining noise at acceleration from a cold start. No warning lights. Dealer verified whine noise. Also found leak in transmission cooler. Removed and replaced transmission cooler. Not covered by a recall, although there is a recall for some vnn vehicles of same year and model for this defect.

- Spencerville, OH, USA

The contact owns a 2020 Ford Explorer. The contact stated while driving and shifting to another gear it was difficult to shift and jolted the vehicle. There was an abnormal clunking noise detected. The maintenance light was illuminated. The vehicle was taken to an independent mechanic who stated that a transmission replacement was needed. The vehicle was taken to the local dealer where it was diagnosed that the transmission needed to be replaced but was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 44,000.

- Greensboro, NC, USA

The Police Department where I work is experiencing a high quantity of AWD Module error messages on our 2020 Ford Explorer Interceptors. We have 14 of these vehicles and so far 5 of them have had the same issue. The latest vehicle with the error is the VIN number above. An internet search on the issue states that the AWD system is not functioning properly and recommends service ASAP. Even though we have extended warranties up to 60K miles, the issue is not being covered. We are told that the AWD module is not part of the drive train and therefore will not be covered. In all instances the module has been replaced and re-programmed. The best deal repair cost we have found at our local Ford dealerships is $698. Has this issue been submitted or at least investigated for a recall? The date of the LATEST incident is shown below.

- Biloxi, MS, USA

[XXX] [XXX] Description On your vehicle, a rear axle bolt may fracture. Safety Risk If your vehicle was previously repaired for this issue under recall [XXX] to apply the electronic parking brake when the vehicle is shifted to park, a further repair is needed to prevent rear axle bolt fracture. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft or half-shafts may become disconnected, resulting in loss of transmission torque to the rear wheels. Transmission torque is necessary to hold the vehicle in park and is also needed for the vehicle to move forward or backward. Loss of the vehicles forward power increases the risk of crash and injury. The loss of the primary park torque will allow the vehicle to roll in park if the parking brake is not applied, increasing the risk of crash and injury. Remedy Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer for the repair of the rear axle bolts free of charge parts and labor. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Long Beach, CA, USA

I purchased a used 2020 Ford Explorer ST. The vehicle is having significant transmission issues and I-??ve owned the vehicle for five months. This is absolutely a safety issue as at times, the vehicle stalls while merging into traffic, which could cause an accident. The vehicle also sometimes downshifts randomly while traveling at highway speed, which could also cause a serious accident. I have contacted Ford and they are refusing to fix the issue and said I am responsible for all costs associated to the problem. The transmission in this particular model (10 Speed) has numerous issues and is the subject of several safety bulletins. Ford is well aware of the problem, but has not provided a remedy for this issue and has not issued a recall. Brand new, this vehicle costs approximately $64,000 and has significant safety issues approximately four years after it was built. I used this vehicle to transport my family, including my infant daughter. I believe Ford is putting my family and other families at risk by refusing to provide assistance. It should be noted, the powertrain warranty for this vehicle is 60,000 miles or five years (whichever is first). My problems began at 62,000 miles and they said there is nothing they can do. I am a police officer and my wife is a nurse. It is embarrassing and shameful that Ford would allow this vehicle to continue with these problems and not provide a remedy, even outside of warranty.

- Saint Peters , MO, USA

Vehicle has 91000ish miles and I have been told by the Mall of Georgia Ford dealership my vehicle has failure in the transmission. This is a 2020 its is a 4 year old car there is no way the transmission should be going out in only last 4 years. This is our family car most of the miles are from the Hwy. I live in Atlanta Ga. This issue could have left us stranded in the middle of a 6 lane highway. Possibility resulting in a major multiple car pile up. Based on my research this is a known problem with late model Ford Explorers it is unknown if this has been inspected by. The manufacturer, police, or insurance. There was not warnings or lights that notified me of a problem. Thank you for your consideration on making Ford recall theses vehicles.

- Flowery Branch , GA, USA