First my radio will not come on when you first start the explorer. Then you turn it off and turn it back on then the radio will start to work. Then blind spot stop working will the radio. They said they fix the problem by updating the software in the radio. That work for a week then it happen again now they said it's the audio control Module need to be replace. And the battery will drain over night they said the recall is for other fords not mine. I paid for a new battery and alternator. But they said my explorer not on the list.

- Philadelphia, PA, USA

Parking brake won't disengage. Cannot drive or reverse

- Mars, PA, USA

The front windows on my 2020 Ford Explorer have an intermittent issue. When auto rolling up the windows they will bounce back and automatically roll down 2/3 of the way. This has happened in rainstorms and at the car wash creating a driving hazard. The dealer hasn-??t been able to fix the issue as the issue does not generate an error message. They tell me without an error message they can-??t fix it. Several calls to Ford Customer Service hasn-??t resulted in them agreeing to fix the issue. The best they offer is for me to take it to another Ford dealer and pay another $160 and hope this time an error code is found If you google the issue you will see this is a widespread problem that Ford is apparently pretending doesn-??t exist. So much for -??Quality is job 1.-??

- Grand Rapids, MI, USA

Water has been leaking on my passenger side front floor, and now the blower motor has completely seized. Ford quoted me over $1,000 for a blower motor! I have requested asking for satisfaction warranty for this to be covered via email, with no response. Blower motors should not go bad this soon. I have no way to defrost or defog my windows. This is a major safety concern

- Marathon, WI, USA

The contact owns a 2020 Ford Explorer. The contact stated that while reversing, the vehicle stalled. The vehicle jolted forward while parking. The brakes were locking up. While driving 5 MPH, the steering wheel locked up. The 4-WD fault light was illuminated. The contact stated that the Pre-collision Assist, Hill Assist and Reverse messages were displayed. The contact stated that the failure was related to Technical Service Bulletin: 23-2174. The vehicle was taken to the local dealer, where it was diagnosed that the AWD actuator was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 89,156.

- Lynchburg, OH, USA

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, and then the contact depressed the accelerator pedal, and the engine seized. No warning light was illuminated. The contact attempted to restart the vehicle; however, the vehicle failed to restart. The vehicle was towed to the dealer where it was diagnosed with a failed power control module. The contact was informed that the power control module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact referenced an unknown recall; however, the VIN was not included in the unknown recall. The failure mileage was approximately 90,000.

- Saint Paul, MN, USA

Back latch is getting stuck in secondary position when released. Module is intermittently not communicating.

- Westerville, OH, USA

Experiencing issues with power steering after battery replacement. Taken to two Ford dealerships (Fayetteville, GA & Morrow, GA). One unable to diagnose (Fayetteville) and the other reset battery settings (Morrow). Issue still persistent with intermittent power steering failure while driving. Very dangerous and scary! Errors that appear: service advance trac, steering assist fault service required & pre-collision assist not available.

- Hampton, GA, USA

The rear hatch of my 2020 Ford Explorer does not open reliably. There is no manual release mechanism to open the hatch in case of failure. The only methods to open the hatch are via the button on the hatch itself, the button on the dashboard, or the key fob. When any of these are pressed, the hatch makes sounds as if it is trying to engage and open, but it does not actually open. Additionally, the vehicle dashboard displays an alert indicating that the hatch is open, even though it remains securely closed. This false alert is confusing and concerning. The problem is unpredictable and intermittent, sometimes allowing the hatch to open normally, but often failing without warning. This issue significantly limits access to the cargo area and poses a safety concern in situations where quick or emergency access to the hatch is needed. I had the vehicle inspected by a dealer regarding the hatch issue. They diagnosed the problem as a faulty hatch motor. The estimated cost to repair or replace the motor is approximately $1,300. Given the high cost, I am concerned about the safety and reliability of the vehicle, as well as the financial burden of any potential repairs. Because the rear hatch does not open reliably, I am forced to access the cargo area by crossing over the rear seats, which is inconvenient and unsafe, especially when carrying groceries or large items. Moreover, I am unable to access the spare tire in case of an emergency, which poses a serious safety risk.

- Church Hill, TN, USA

Vehicle continuously shows a fault for Hill Start Assist, AWD Mode disabled, AdvanceTrac fault, Park Sensor, AWD Module Failure, ABS disabled. These faults started showing 13/04/25. While in traffic, driver was giving the throttle gas. While giving gas, driver lost power, and noticed a ticking noise as car was losing power in normal drive mode. Driver could have potentially been rear ended, pushed into traffic, and fear that the vehicle will eventually have a brake failure; or have the brakes lock up on the car while driving that could also lead to fatality, or bodily injuries of driver, or civilians. After making it to destination, driver parked for the night. The next day driver started car all faults were gone. Driver then trashed car to dealership to see what malfunction the car had and everything was fine. Fault later appeared, and driver lost power again. Driver then proceeds to a nearby Auto store where driver had a diagnostic of the car. The store associate then tells driver that the car had a faulty PCM. Driver also notes that the car was Purchased used with mileage reported at 29,000 miles. Driver now has 57k miles. Though car isn-??t new. It isn-??t old. Being that it is used, car is and was practically new. Driver feels a car with low mileage should not be malfunctioning given the status of its components.

- Covington, GA, USA

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, several DTC were displayed. The contact stated that the messages -??Service 4WD-??, -??Service Advancetrac-??, -??Cruise Control not Available-??, -??Collision Alert-??, and -??Traction Control-?? were displayed. The vehicle was not yet diagnosed. The contact stated that several months ago the vehicle was repaired for the same failures. The contact stated that the failure persisted. The manufacturer was not contacted. The failure mileage was approximately 80,000.

- Cheyenne, WY, USA

The contact owns a 2020 Ford Explorer. The contact stated that the parking assist was inoperable, and the reverse automatic emergency braking was inoperable. The vehicle was taken to the local dealer where it was diagnosed that the sensors needed to be replaced. The vehicle was repaired, but the failure recurred. The contact used a scanning tool and determined that the failure was still present. The contact stated that several unknown warning lights were illuminated. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 61,000.

- Coal City, IL, USA

When driving the vehicle felt sluggish and the 4wd fault came on, on the dashboard. Decided to take it to the dealer and they inspected it and stated the front differential actuator needs to be replaced. It's a component that is electrical and it turns on the four wheel drive and turns it off when not needed. This should be covered by ford since it's a manufacturing error for putting faulty components to control the AWD.

- Dallas, TX, USA

The wiring is faulty. We have had electrical issues since buying this vehicle. The car is not old- I turned my car on put it into reverse and all these lights popped up saying there-??s electrical issues and it can-??t work and the brakes legitimately did not work. We almost went into traffic from a business with no ability to break. For a 4-5 year old car this should not even be a thing I feel like. And it should not be having this serious electrical issues. Everything electrical in the car is not working and the fuses are fine according to the mechanic. Si we are going down the list of issues that could be an issue. But he is saying the wiring could just be faulty. Which is scary because it almost cost me and my oldest child our lives.

- Chesapeake, VA, USA

The contact owns a 2020 Ford Explorer. The contact stated the center display screen failed to turn on upon starting the vehicle. The rear air conditioner, backup camera, and heater failed to be operational due to the failure. There were no warning lights illuminated. The vehicle was taken to the local dealer, who replaced the camera under NHTSA Campaign Number: 23V342000 (Back Over Prevention). The vehicle was repaired, but the failure recurred. The manufacturer was contacted, and confirmed the recall repair and that the screen was not covered. The failure mileage was approximately 55,000.

- Corona, CA, USA

The button to adjust rear view side mirrors malfunctioned. The side mirrors no longer adjust or respond to the button.

- Klamath Falls, OR, USA

AWD Module Fault: No Hill-Assist No Collision-Assist No Traction Control Service AdvanceTrac Service AWD

- Gardner, MA, USA

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the touchscreen monitor and backup camera display were extremely hot to the touch. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 104,009.

- Yantis, TX, USA

Vehicle came into our shop with the charging system fault light on. Upon checking for codes BCM battery code B11D9:09:0A was present. During diagnosis the technician found that the battery cable was rubbing against the floorboard of the vehicle causing arching/welding of the positive battery against the floorboard of the vehicle leaving visible damage to the vehicle.

- Tacoma, WA, USA

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was taken to an independent mechanic for a routine oil change. While driving at 35 MPH, the vehicle began to make an abnormal knocking and squealing sound. The vehicle began to jerk. The driver turned off the vehicle. There were no warning lights illuminated. The contact stated that the failure was like the failure listed in NHTSA Campaign Number: 23V597000 (Engine and Engine Cooling). The vehicle was towed to the residence. The mechanic determined that the engine needed to be replaced. The vehicle was towed to the local dealer, where it was diagnosed that the engine, turbo, and battery needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 94,000.

- Morganton, NC, USA