10.0
really awful- Crashes / Fires:
- 2 / 4
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 8,090 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
AWD Module Fault: No Hill-Assist No Collision-Assist No Traction Control Service AdvanceTrac Service AWD
- Gardner, MA, USA
The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the touchscreen monitor and backup camera display were extremely hot to the touch. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 104,009.
- Yantis, TX, USA
Vehicle came into our shop with the charging system fault light on. Upon checking for codes BCM battery code B11D9:09:0A was present. During diagnosis the technician found that the battery cable was rubbing against the floorboard of the vehicle causing arching/welding of the positive battery against the floorboard of the vehicle leaving visible damage to the vehicle.
- Tacoma, WA, USA
The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was taken to an independent mechanic for a routine oil change. While driving at 35 MPH, the vehicle began to make an abnormal knocking and squealing sound. The vehicle began to jerk. The driver turned off the vehicle. There were no warning lights illuminated. The contact stated that the failure was like the failure listed in NHTSA Campaign Number: 23V597000 (Engine and Engine Cooling). The vehicle was towed to the residence. The mechanic determined that the engine needed to be replaced. The vehicle was towed to the local dealer, where it was diagnosed that the engine, turbo, and battery needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 94,000.
- Morganton, NC, USA
Electrical shorting caused the transmission to improperly shift stalling the vehicle on a highway
- Richmond Hill, GA, USA
The rear window dropped down while driving, which was scary and wouldn't go up.
- Farmers Branch, TX, USA
While driving. Every light on the dash started coming on. Pre-collision assist not available, 4wd fault not available, no cruise (adaptive or regular) available, reverse break assist not available, hill assist not available. Every time the vehicle was started it would these issues or would start while driving. This is an absolute safety issue and hazard. The vehicle has plenty of reports online of this happening to other. Ford was willing to give vehicle back saying it was safe to drive without fixing bc I couldn-??t afford it and it wasn-??t covered under the power train warranty. I was told I have to report it and if it gets enough reports something will be done. But this is an unacceptable answer and cost for something that is a safety concern.
- Thorndale , TX, USA
The Power Liftgate does not open, and it took me 16 minutes to open it. It is a safety issue.
- Anchorage, AK, USA
The contact owns a 2020 Ford Explorer. The contact stated that upon raising the front passenger's side power window switch, the window rolled up and then rolled back down unintentionally. The vehicle was taken to the dealer, where the power window control module was reset. The contact stated after the dealer had performed a rearview camera recall repair on the vehicle, messages advising that the traction control and the other drive modes were inoperable were displayed. The dealer replaced the throttle body and an unknown part. Additionally, the contact stated after the dealer had lifted the vehicle for servicing, the dealer noticed that the catalytic converter, the mufflers, and the shock absorbers had failed. The dealer informed the contact that the shock absorbers were leaking fluid. The dealer determined that the catalytic converter, the mufflers, and the shock absorbers needed to be replaced. The dealer had ordered the parts. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.
- Spring Branch, TX, USA
Various electrical issues GPS not working also drivers seat electrical
- Pittsburg , CA, USA
I have a previous file for this situation already submitted reference # 11626064. Since that filing I have had an additional occurrence of the same description. I also found a recall for 2021 explorers which sounds to be the same as what I have experienced, below is a reference to the 2021 Explorer recall. [XXX] Please confirm if the recall can be updated to include the 2020. Best Regards [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Bronxville, NY, USA
I was on [SSS], right before [SSS], traveling back from visiting family for the weekend. My vehicle suddenly lost all power while I was in the fast lane doing highway speeds. Luckily I was able to get over to the sliver of shoulder while there was no acceleration and only a brake. Although I was able to turn the vehicle off and start it again to drive from Los Angeles to Sacramento, it was the most frightening moment of my life. I have multiple recalls on this vehicle that have delayed my ability to register it in my state. I do have an open court case with Ford but they have delayed the hearing date to over a year away. 2026. There are multiple issues with this vehicle and I have not been able to drive this SUV comfortably again since my power loss experience. There may be a safety concern for others who have this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Roseville, CA, USA
AWD control module stopped working. Lost AWD
- Mars, PA, USA
Power window switch driver window inoperative. Remaining windows works fine. Only the main driver window inoperative.
- Farmers Branch, TX, USA
Multiple advanced service warnings. Dealer states it-??s the AWD module that needs to be replaced.
- Cherry Hill, NJ, USA
The vehicle is equipped with electric power brakes which will intermittently stop working resulting in no power brakes. It doesn't warn you that the pump has stopped working just a very hard brake pedal and no braking effort, failure to slow down.
- Tinton Falls , NJ, USA
The transfer case module failed after a software update. The response from the bcm is no forward collision warning, emergency braking. It turned it off"? Aren't they required to have these features? I bought the vehicle for those features that are no longer available"
- Tinton Falls , NJ, USA
Multiple warnings lights from advanced drivers assistance 4x4 went accelerate and could not error code u0102 also rattling from right second row seat.
- Pittsburg , CA, USA
We been getting AWD malfunctions alerts, causing the vehicle to not go into AWD. Took it to the dealership they say this isn't covered under the powertrain and we need to replace the AWD module on our 2020 Ford explorer. Reading other Forums, sounds like this is a common issue with the explorer but the dealership won't cover under powertrain warranty even thought this component powers the AWD part of the powertrain.
- Williston, ND, USA
- Klamath Falls, OR, USA